Simplify and transform IT operations management. The OpsRamp Winter 2020 Release advances AIOps, cloud, and synthetic monitoring. Watch this on-demand webinar and get to know all the new IT Ops management platform enhancements including: - OpsQ Recommend Mode. Stay in control by using explainable and transparent analytical recommendations for first-response and incident creation. - Deeper Cloud Monitoring. Support for 4 AWS, 7 Azure, and 8 GCP cloud services. - Synthetic Monitoring. Deeper insights and analysis for troubleshooting multi-step transactions. - Agentless Discovery and Monitoring for Windows Servers. Manage distributed Windows infrastructure in a secure and frictionless way with agentless monitoring. Hear from the OpsRamp product management team and dive into comprehensive demonstrations. Learn more at https://www.opsramp.com Also, follow us on social media channels to learn about product highlights, news, announcements, events, conferences and more: Twitter - https://www.twitter.com/OpsRamp LinkedIn - https://www.linkedin.com/company/opsramp Facebook - https://www.facebook.com/OpsRampHQ/

1. OpsRamp Platform
Winter 2020 Release
February, 2020

2. © 2020 OpsRamp. All Rights Reserved.
Today’s Reality for Hybrid IT Infrastructure: CHAOS
Virtualization
c
Database
Storage
and
Backup
c
c
Network Server
Application
On-Premises
Datacenters
Siloed
ITTeams &
Business
Units
Multi Cloud
Cloud Service
Providers &
Cloud Native
Tools

3. © 2020 OpsRamp. All Rights Reserved.
A New Definition of Control for IT Operations is Needed
3
• Agile, yet governed
• Unified, yet distributed
• Adaptive
• Data-Driven
• Scalable
• Role-based
• Automation-oriented
• Customer-centric

4. © 20120 OpsRamp. All Rights Reserved.
The OpsRamp Mission: Simplify andTransform IT Operations
Simplified
ResourceVisibility
FasterTime to Detect &
Resolve Incidents
Tool Consolidation
Actionable Intelligence
Time &
Cost Savings
Digital Ops
Command Center
Server
Storage
Network
Virtualization
Cloud
Containers
Websites
Applications
Multitenancy SaaS platform Role-Based Access Controls Dashboards Consoles
Unified Digital Operations Platform

5. © 2020 OpsRamp. All Rights Reserved.
New Investors. Expanded Leadership. Great Momentum.
We see tremendous opportunity in equipping IT operations
teams with the next generation platform they need to maintain
software availability, business service performance, and to use
automation and AI to work efficiently and effectively across
hybrid, multi-cloud environments.
“
”

6. © 2020 OpsRamp. All Rights Reserved.
Introducing OpsRampWinter 2020
opsramp.com/whatsnew
The Winter 2020 Release ensures greater transparency of machine learning models for intelligent event and
incident management, along with enhanced monitoring capabilities for leading public cloud platforms.
“ ”Bhanu Singh,
SVP Engineering and DevOps, OpsRamp
Service-Centric AIOps Multi-Cloud Monitoring Other Platform Updates

7. “67% of respondents have concerns about the
relevance and reliability of the insights delivered by
artificial intelligence for IT operations (AIOps) tools.”
2019 State of AIOps Report
opsramp.com/guide-to-aiops/
Service-Centric AIOps

8. © 2020 OpsRamp. All Rights Reserved.8
New Recommend Mode and OpsQ Bot
Explainable, transparent
analytical
recommendations
Benefits:
● Greater transparency,
control
● Faster incident
response
OpsQ: Intelligent event management, alert correlation, remediation

9. © 2020 OpsRamp. All Rights Reserved.9
Visualization of Alert Seasonality Patterns
Understand the
auto-suppress decisions
that OpsQ makes and
trace recurring alert
patterns to underlying
IT activity.
Benefits:
● Quickly understand
historical and
estimated trends for
alert recurrence
Visualize seasonality patterns that OpsQ has learned

10. © 2020 OpsRamp. All Rights Reserved.10
Alert StatsWidget
Get a real-time view of
how the machine
learning models reduce
alert noise.
Benefits:
● Quickly see impact of
OpsQ noise
reduction
● Build confidence in
machine
learning-based
techniques
Visualize event volume at each stage, optimize alerts

11. © 2020 OpsRamp. All Rights Reserved.
New Alert Integrations
Pre-built integrations
for popular monitoring
and log management
tools
Benefits:
● Single view across
tools
● Integrate to
consolidate
opsramp.com/integrations
Ingest events, via webhooks

12. “OpsRamp is a truly a modern platform for the
challenges of enterprise cloud migration.”
Ciaran Byrne,
VP Product Strategy, OpsRamp
opsramp.com/solutions/cloud-monitoring/
Multi-Cloud Monitoring

13. © 2020 OpsRamp. All Rights Reserved.
OpsRamp Multi-Cloud Monitoring
120+ integrations for AWS, Azure, and GCP

14. © 2020 OpsRamp. All Rights Reserved.14
Cloud Monitoring Integrations
Transit Gateway
AppSync
CloudSearch
DocumentDB
Application Insights
Traffic Manager
Virtual Network
RouteTable
Virtual Machine Scale
Sets
SQL Elastic Pool
Service Bus
Cloud BigTable
Cloud Composer
Cloud Filestore
Firebase
Cloud Memorystore for
Redis
Cloud Run
CloudTPU
CloudTasks

15. © 2020 OpsRamp. All Rights Reserved.15
CloudTopology Maps
In addition to AWS, we
new automated topology
discovery and mapping
for Azure and GCP.
Benefits:
● Easily analyze impact
of changes in
multi-cloud
environments
● Increase accuracy of
machine learning
models
Identify misconfigured routing rules, visualizeVMs that have redundant network
routes and more

16. © 2020 OpsRamp. All Rights Reserved.16
OtherTopology Map Updates
HierarchicalView:
See dependency relationships, host connectivity to
network infrastructure, and clustered resources.
Create Service Map fromTopology Map:
Greater context, improved alignment with
application or infrastructure topology.

17. “Point tools aren’t enough to support the monitoring
and management of today’s hybrid, multi-cloud
environments.”
Varma Kunaparaju,
co-founder and CEO of OpsRamp
Other Platform Updates

18. © 2020 OpsRamp. All Rights Reserved.18
Enhanced Synthetic Monitoring
Deeper insights and
analysis for
troubleshooting
multi-step transactions
Benefits:
● Greater context
when diagnosing and
trying to pinpoint
issues before the end
users are impacted
Step-wise breakdown of Synthetic transaction performance

19. © 2020 OpsRamp. All Rights Reserved.19
Agentless Discovery, Monitoring forWindows Servers
Manage distributed
Windows infrastructure
with agentless
monitoring (in addition
to Linux,VMware
compute, network,
storage resources)
Benefits:
● Secure and
frictionless for
remote monitoring
Remote discovery ofWindows and Linux servers usingWMI & SSH protocols

20. © 2020 OpsRamp. All Rights Reserved.20
Other Platform Updates (see the release notes for more)
Restrict IP Access:
See dependency relationships, host connectivity to
network infrastructure, and clustered resources.
UI UpdatesThroughout:
Will continue to be a major focus in 2020!

21. © 2020 OpsRamp. All Rights Reserved.
We’d LoveYour Feedback!
https://www.gartner.com/reviews/home

22. OpsRamp Proprietary/Confidential
Keep Up with OpsRamp on Social Media
opsramp.com/whatsnew