The City Conversation, organised by Oxford City Council, included representatives from Oxfordshire’s homelessness organisations, health and mental health providers, faith groups, public bodies, local councillors, and people with lived experience of rough sleeping.
It was the largest conversation of its kind to take place in Oxford.
The aim of the conversation was to start to find a common understanding of what causes rough sleeping and street homelessness in Oxford – and find the means to tackle the issue.
19. Two key values
1. Inclusive partnership working across sectors
Voluntary sector organisations, Manchester City Council,
GMP, health, fire service, faith groups, housing providers,
businesses, universities, the public, people with experience
of homelessness
2. Co-production
Meaningful, ongoing involvement of people with lived
experience of homelessness in every part of the work, at
every level and with an equal voice and influence
20.
21. Creating change at different levels
• Personal change & quality of services
Learning what is needed from those who use services
• Organisational & cultural change
Changing the language and practices of organisations
• Systemic change
Where we are heading – usually decades rather than years
22. Leadership implications:
Shifting the balance of power
• Knowledge / telling vs. not knowing / listening
• Expert by learning or training vs.
Expert by life experience
• Demonstration vs. Collaboration
• Top-down vs. bottom-up
23. What is the Charter?
• A consultation with c.100 people in Dec 2015
• Half had experience of homelessness; the rest mostly frontline workers
• Day centres, hostels, university, medical centre, housing provider
• A vision to end homelessness in Manchester
• A set of values – the rights of people who are homeless,
and the responsibilities of the organisations who work
with them
• A call to take action by:
– Making a pledge
– Joining an action group
30. Some of the pledges made…
We pledge to support and publicise the Manchester
Homelessness Charter through the Manchester Evening
News at appropriate opportunities. We also pledge to add
the following to associated stories in the paper and online:
If you are affected by issues surrounding homelessness in
any way, or if you want to do something to help, you can
go to: streetsupport.net
- Manchester Evening News (local newspaper)
32. We pledge to support Big Change through an annual
donation of £5000 per year, matched by £5000 from CEO
Mike Ingall, making a total of £10,000 annually for next five
years. To work with our construction partners and suppliers
to ensure their community outreach programmes include
offers of work experience to people who are homeless.
- Allied London (Property Developers)
We pledge to involve people with experience of
homelessness and using MCC services in the development of
new models of delivery and decisions about homelessness
services.
- Manchester City Council
34. MHP Structure
Driving group
provides strategic input and support
to the network, especially around
co-production & culture change
Action Groups
carry out the work on the ground
around specific issues – co-
creating and innovating
Partnership Board
People of influence. Listen to feedback from groups
and remove barriers / give additional support to
the partnership
35. Experts by profession / learning and experts by
experience working together to co-create innovative
and workable solutions
•Creating new indoor evening services for people
who are homeless
• Improving services at the town hall to better
prevent homelessness
• Big Change: alternative ways for the public to give
money & reduce street begging
• Increasing winter emergency accommodation for
rough sleepers
36. Action groups (continued…)
• Increasing employment opportunities for people
experiencing homelessness
• Creating pathways for new rough sleepers
• Improving mental health provision for people who
are homeless
• Increasing activities for young people who are
homeless or involved in street culture
• Improving sub-standard temporary accommodation
• Increasing opportunities for homeless people to
engage in the arts
41. - The person is a director in the work and
a partner in the recording
- The city has the knowledge, the person
owns the information
42. Key Principles of using M-Think
• 1. Keep the person at the centre – Individuals who have their information on M-
Think should be kept informed of what is being recorded and should be supported in
accessing and viewing their own information.
• 2. Only record and share what is needed – to ensure information held is relevant
and targeted to deliver the best support for the individual.
• 3. Keep information accurate and up-to-date – so staff are not misled, the right
support is offered and it is offered at the right time for the person.
• 4. Keep it simple – Where necessary, use simple language that everyone can
understand, avoid jargon and minimise words in text.
• 5. Be proactive and forward thinking – M-Think works best when used to plan for
activities and shows the journey individuals want to go on as opposed to where they
have been.
59. #cityconversation
Who should be involved?
• People with lived experience
• Homelessness organisations/providers
• Other charitable/voluntary organisations
• Businesses and the universities
• Faith groups and institutions
• Public bodies (local authorities, NHS etc)
• Councillors and MPs