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MARKETING
FOR TRADING COMPANIES
Smart digital solutions to increase ROI
on marketing spend and work with
better clients
Gareth Jones
Operations Director
AGENDA
1. Background & Introduction
2. Evolution of Trading Companies
3. Smart Digital Marketing in 4 Steps:
a) Attracting
b) Converting
c) Closing
d) Beyond Marketing
4. Recommendations & Questions
3
Gareth
Jones
Operations Director
Oxygen2.0
SOME OF OUR CLIENTS
5
EVOLUTION
OF TRADING COMPANIES
How things are, and how things
may well be in the not too
distant future
TRADITIONAL TRADING COMPANY EXPERTISE
– Verification
– Pricing
– Trust / Safety
– Communication
– Network
+ others
7
MANUFACTURING SERVICES VALUE CHAIN
IP
CAPABILITIES
NETWORKS
LOCATION
Having the ability to utilize your capabilities,
networks and location to create unique
products and protect your client IP
Having the ability to do QC, engineering,
design, assembly, logistics, lean
consulting, CSR etc.
Having strong networks of
manufacturers on your books in
order to get the best prices
Being in / from the right place i.e.
China / home country be able to
communicate with the factory
8
SUCCESSFUL COMPANIES IN THE SPACE
9
“What are you
providing as a
trading
company?”
INFORMATION
SERVICE
“Where do
people go for
information
these days?”
“Do you have a
website?”
NO… YES… ALIBABA…
14
I DON’T HAVE A WEBSITE BECAUSE…
– Websites require information
about my business…
– If my competitors see it they will
copy what I do
– If my customers see it they will just
do the business themselves
15
If it wasn’t a mystery,
it would be easy.
If it were easy, it
wouldn’t be worth
much.
Seth
Godin
If what are doing
is that easy you
will be disrupted
soon anyway
Consumers are not
loyal to cheap
commodities. They
crave the unique, the
remarkable, and the
human.
Seth
Godin
More than just
being found
online presence
gives you human
presence
ABOUT COMPETITON
– Google rewards the content creators and
innovators by higher search engine rankings
– If your competitors simply copy what you do they
will NOT be rewarded by Google
– Focus on attracting customers by creating
content that solves their problems…
20
STEP 1
ATTRACTING
How to get visitors to your site
AND keep them engaged
WHAT DOES YOUR ONLINE PRESENCE DO NOW?
Mailing list?
Newsletters?
Facebook (global)
Facebook (localised)
Twitter (biz)
Blog
PR
Interviews
Ads?
Videos
Events
LinkedIn
G+
23
Site Pages
AS A % OF A SOUND MARKETING METHODOLOGY
24
Traditional website may have SOME useful keywords…
INBOUND VS. OUTBOUND
25
INBOUND STATS
26
BLOGGING STATS
– Marketers who have prioritized blogging are 13x
more likely to enjoy positive ROI
(HubSpot State of Inbound, 2014)
27
BLOGGING STATS
– 82% of marketers who blog daily acquired a
customer using their blog, as opposed to 57% of
marketers who blog monthly
(HubSpot State of Inbound, 2013)
28
IF YOU NEED A WEBSITE & BLOG…
29
WHO IS YOUR WEBISTE OR BLOG FOR?
30
31
YOU NEED TO DEFINE A BUYER PERSONA
– Semi-fictional representations of your
ideal customer
– Based on real data:
– customer demographics
– behaviour patterns
– motivations
– goals
32
AMGOO TELECOM BUYER PERSONA - ADAMMA
33
ROLES, GOALS & CHALLENGE
Owner of a
medium-sized
distribution
company
To build his
company by
increasing margins
and selling more
products
Too many
competitors, not
enough margins,
too little cash
DEMOGRAPHICS
Is 40-50 years old
$100,000 pa income
Bachelors
degree
Lives in
Mozambique
Wife and two
teenagers
INFORMATION
Generally searches
Google, review sites
and trade sites for
information
Visits a large trade
show a couple of times
a year to meet his
existing suppliers and
meet new ones
Spends his days on
one of his multiple
phones striking
deals with retailers
Key decision maker in
a medium-sized
electronics
distribution company
PREFERENCES
Likes real
metrics, and
no-nonsense
talk
If a product can
move quickly, he
can reinvest more
quickly in more
product
If a brand can
commit to
supporting his
sales efforts in his
market, he can
move product a
great deal faster
TOPICS
10 Tricks to
Getting products
to move on the
open market
Why a product is not
enough…
Moving product, how can
your manufacturing
partners help?
Conquering your
market. How to find
products that
consumers actually
want.
FROM THE BUYER PERSONA WE CAN
– Compile a list of 50+ keywords for
each persona
– Compile defined content topics
– Create a list of 50+ blogs that
educates and interests buyer
personas
– Create a list of 20+ content offers
that solves their problems
39
BLOG
– Content should be relevant to the
buyer persona
– Content should be interesting
– Content should be educational
– Content should help personas solve
their problems
– Main driver of traffic and leads to
the site
40
INTOUCH QC BLOG
41
AMGOO TELECOM BLOG
42
CHINA MANUFCTURING CONSULTANTS BLOGS
43
TRADING BLOG SUGGESTIONS
– “How to tell a real factory from a trading company”
– “How to get your product shipped on time”
– “Why skipping QC is hurting your business”
– “Top 5 factory review sites”
– “5 mistakes to avoid when working with Chinese
factories / trading companies”
44
But I can’t blog!
IF YOU CAN’T BLOG…
– Learn how- don’t let perfect be the enemy of good
– Hire a freelancer on www.upwork.com
– Hire an agency like ourselves at www.o2-v2.com
46
Won’t I run out
of blog ideas?
WILL YOUR CUSTOMER RUN OUT OF PROBLEMS?
– Thought not!
– Position your blog topics as solutions to customer
problems
– Your customer will never run out of business
problems
– Your industry and business environment are
changing rapidly
48
BLOGGING FREQUENCY
– x 2-3 blogs a week
- for each persona
– each blog MUST have a
conversion path
49
GUEST BLOG
– Great way to increase your
outreach
– Arrangement can be
reciprocal
– Backlinks
50
“But I can’t
create images
for blogs!”
ANYONE CAN MAKE IMAGES THESE DAYS…
– Our informative blog shows you how…
– http://www.o2-v2.com/en/blog/beginners-guide-to-
image-creation-in-social-media-marketing-part-2
– Canva even take care of your brand identity…
– https://t.co/bPlardVxLN
52
SOCIAL SHARING
– Share your blogs and
content offers where
your buyer persona
goes…
– …different personas
use different channels
for different things at
different times
53
TWITTER
– Very short life span – 97/98%
viewed within 18 minutes
– Needs to be done frequently
– Use 10 - 4 - 1 rule
– Needs to be interactive
– Think about KOLs
– Think about #tags
54
TWITTER SPEED – 6 MINUTES IN…
55
10 – 4 – 1 RULE
56
10 4 1
Links to other peoples’
content- their blogs, social offers etc.
Links to your content-
blogs, social media
posts etc.
Links to your OFFERS-
eBooks, whitepapers
checklists etc.
LINKEDIN
– Great B2B channel
– Targeted ads with high ROI
– Groups for engagement
– Pulse as a blogging avenue
57
GOOD LINKEDIN PRACTICE
58
SOCIAL MEDIA STATS
– Social media has a 100% higher lead-to-close rate
than outbound marketing
(State of Inbound Marketing, 2012)
59
SOCIAL MEDIA STATS
– 44% of B2B marketers have generated leads via
LinkedIn whereas only 39% have generated leads
through Facebook and just 30% through Twitter.
(ReachForce)
60
“But I don’t use
social media for
business…”
62…
SOCIAL MEDIA IS FREE!
– Social media is a powerful free tool
– It has leveled the playing field
– It has disrupted traditional advertising models
– Your marketing efforts are measurable
63
STEP 2
CONVERTING
How to convert those visitors
into leads
65
66
“How do I capture
lead information
after creating
great blogs?”
Give the visitor a
downloadable
offer that is
useful to them
69
END OF BLOG:
70
CTA FEATURES
Problem: needs overseas sales
Solution: business blogging
Clear instructions & links to the landing
page where the eBook can be
downloaded
Attractive
& relevant
image
71
LANDING PAGE
72
73
74
REWARDED WITH THE PDF EBOOK
75
CONTENT OFFERS
– eBook
– Guide
– Check List
– Videos
– Webinar
– Whitepaper
– Case Study
– Design Guide
– Catalogue
– Price List
76
MANUFACTURING SERVICES OFFERS
77
78
79
STEP 3
CLOSING
A - Always
B - Be
C - Closing
MARKETING METHODOLOGY
81
YOU WANT MORE OF THESE!
82
83
EMAIL
– Critical to the success of your
campaign and success
afterwards
– Personalise emails to leads’
requirements
– Employ marketing automation
84
EMAIL MARKETING STATS
– In 2014, email marketing was cited as the most
effective digital marketing channel for customer
retention in the United States
(eMarketer)
85
EMAIL MARKETING STATS
– 59% of B2B marketers say email is the most
effective channel for generating revenue
(BtoB Magazine)
86
VISITOR > CUSTOMER JOURNEY
87
Lead
finds
blog
Clicks
CTA Link
Gets an
email
with the
link to
the
checklist
Downloads
Checklist
“10 things
you need to
do when
working with
trading
companies”
Email
Personalised
email sent out
after 3 days
Video
Watches video
on “How China’s
currency
devaluation
affects
manufacturing”
Downloads
Case Study
…after
seeing the
CTA at the
end of the
video
Email
Personalised
email sent out
after 5 days
Reads
Blog
Email
Personalised
email sent out
after 5 days
Downloads
Service
Catalogue
…from CTA
link in follow
up email
Email
Personalised
email send out
after 2 days
Lead
Request
Lead now
requests a
sales
consultation
Lead
Information:
First Name, Last Name, Email, Country, Company, Job Title, Website, Industry, Number of Employees
Annual Revenue, Main business problem, Address, Post Code, Telephone Number
Trust:
Reads
blog on
“How to
tell a real
factory
from a
trading
company”
EMAIL
– Send weekly newsletter
– Send updates for offers to
move leads down the funnel
– Send updates when you have
new offers
– Send updates relevant to your
lead
88
HOW CAN I DO THIS?
Or mostly using…
89
“Are you sure this
inbound stuff
actually works?”
AMGOO 1 YEAR VISITS USING INBOUND MARKETING
91
AMGOO APRIL 2014 - 2015
– 1064 new sales
qualified b2b leads
– An increase in sales
qualified leads of over
1000% percent from
before
– Minimum order value
of $23 Million p/a on
initial orders
92
STEP 4
BEYOND MARKETING
‘Smarketing’ - how to get the
best out of CRMs and work with
your marketing
SALES AUTOMATION
CRMs
96
Free
Low cost
High cost
RECOMMENDATIONS
1. Focus on your niche and 1 or 2 buyer
personas you want to target
2. Set up a website, blog, LinkedIn, Twitter,
offers and emails focused on the buyer
persona
3. Map out your buyer journey and ensure
you have good conversion paths
97
RECOMMENDATIONS
4. Get blogging and posting and commit to
a schedule
5. Set ambitious KPI’s for visits, marketing
qualified leads, sales qualified leads and
sales
6. Start with Wordpress / MailChimp /
SocialReport to get going and move to
HubSpot when you are ready
98
QUESTIONS?
99
GET IN TOUCH WITH US @ OXYGEN 2.0
100
www.o2-v2.com/en/blog
/company/oxygen2-0
@OXGN20
https://plus.google.com/111315275873135026352
gareth.jones@o2-v2.com

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Digital Marketing for Trading Companies

  • 1. MARKETING FOR TRADING COMPANIES Smart digital solutions to increase ROI on marketing spend and work with better clients Gareth Jones Operations Director
  • 2.
  • 3. AGENDA 1. Background & Introduction 2. Evolution of Trading Companies 3. Smart Digital Marketing in 4 Steps: a) Attracting b) Converting c) Closing d) Beyond Marketing 4. Recommendations & Questions 3
  • 5. SOME OF OUR CLIENTS 5
  • 6. EVOLUTION OF TRADING COMPANIES How things are, and how things may well be in the not too distant future
  • 7. TRADITIONAL TRADING COMPANY EXPERTISE – Verification – Pricing – Trust / Safety – Communication – Network + others 7
  • 8. MANUFACTURING SERVICES VALUE CHAIN IP CAPABILITIES NETWORKS LOCATION Having the ability to utilize your capabilities, networks and location to create unique products and protect your client IP Having the ability to do QC, engineering, design, assembly, logistics, lean consulting, CSR etc. Having strong networks of manufacturers on your books in order to get the best prices Being in / from the right place i.e. China / home country be able to communicate with the factory 8
  • 10. “What are you providing as a trading company?”
  • 12. “Where do people go for information these days?”
  • 13. “Do you have a website?”
  • 15. I DON’T HAVE A WEBSITE BECAUSE… – Websites require information about my business… – If my competitors see it they will copy what I do – If my customers see it they will just do the business themselves 15
  • 16. If it wasn’t a mystery, it would be easy. If it were easy, it wouldn’t be worth much. Seth Godin
  • 17. If what are doing is that easy you will be disrupted soon anyway
  • 18. Consumers are not loyal to cheap commodities. They crave the unique, the remarkable, and the human. Seth Godin
  • 19. More than just being found online presence gives you human presence
  • 20. ABOUT COMPETITON – Google rewards the content creators and innovators by higher search engine rankings – If your competitors simply copy what you do they will NOT be rewarded by Google – Focus on attracting customers by creating content that solves their problems… 20
  • 21. STEP 1 ATTRACTING How to get visitors to your site AND keep them engaged
  • 22.
  • 23. WHAT DOES YOUR ONLINE PRESENCE DO NOW? Mailing list? Newsletters? Facebook (global) Facebook (localised) Twitter (biz) Blog PR Interviews Ads? Videos Events LinkedIn G+ 23 Site Pages
  • 24. AS A % OF A SOUND MARKETING METHODOLOGY 24 Traditional website may have SOME useful keywords…
  • 27. BLOGGING STATS – Marketers who have prioritized blogging are 13x more likely to enjoy positive ROI (HubSpot State of Inbound, 2014) 27
  • 28. BLOGGING STATS – 82% of marketers who blog daily acquired a customer using their blog, as opposed to 57% of marketers who blog monthly (HubSpot State of Inbound, 2013) 28
  • 29. IF YOU NEED A WEBSITE & BLOG… 29
  • 30. WHO IS YOUR WEBISTE OR BLOG FOR? 30
  • 31. 31
  • 32. YOU NEED TO DEFINE A BUYER PERSONA – Semi-fictional representations of your ideal customer – Based on real data: – customer demographics – behaviour patterns – motivations – goals 32
  • 33. AMGOO TELECOM BUYER PERSONA - ADAMMA 33
  • 34. ROLES, GOALS & CHALLENGE Owner of a medium-sized distribution company To build his company by increasing margins and selling more products Too many competitors, not enough margins, too little cash
  • 35. DEMOGRAPHICS Is 40-50 years old $100,000 pa income Bachelors degree Lives in Mozambique Wife and two teenagers
  • 36. INFORMATION Generally searches Google, review sites and trade sites for information Visits a large trade show a couple of times a year to meet his existing suppliers and meet new ones Spends his days on one of his multiple phones striking deals with retailers Key decision maker in a medium-sized electronics distribution company
  • 37. PREFERENCES Likes real metrics, and no-nonsense talk If a product can move quickly, he can reinvest more quickly in more product If a brand can commit to supporting his sales efforts in his market, he can move product a great deal faster
  • 38. TOPICS 10 Tricks to Getting products to move on the open market Why a product is not enough… Moving product, how can your manufacturing partners help? Conquering your market. How to find products that consumers actually want.
  • 39. FROM THE BUYER PERSONA WE CAN – Compile a list of 50+ keywords for each persona – Compile defined content topics – Create a list of 50+ blogs that educates and interests buyer personas – Create a list of 20+ content offers that solves their problems 39
  • 40. BLOG – Content should be relevant to the buyer persona – Content should be interesting – Content should be educational – Content should help personas solve their problems – Main driver of traffic and leads to the site 40
  • 44. TRADING BLOG SUGGESTIONS – “How to tell a real factory from a trading company” – “How to get your product shipped on time” – “Why skipping QC is hurting your business” – “Top 5 factory review sites” – “5 mistakes to avoid when working with Chinese factories / trading companies” 44
  • 45. But I can’t blog!
  • 46. IF YOU CAN’T BLOG… – Learn how- don’t let perfect be the enemy of good – Hire a freelancer on www.upwork.com – Hire an agency like ourselves at www.o2-v2.com 46
  • 47. Won’t I run out of blog ideas?
  • 48. WILL YOUR CUSTOMER RUN OUT OF PROBLEMS? – Thought not! – Position your blog topics as solutions to customer problems – Your customer will never run out of business problems – Your industry and business environment are changing rapidly 48
  • 49. BLOGGING FREQUENCY – x 2-3 blogs a week - for each persona – each blog MUST have a conversion path 49
  • 50. GUEST BLOG – Great way to increase your outreach – Arrangement can be reciprocal – Backlinks 50
  • 51. “But I can’t create images for blogs!”
  • 52. ANYONE CAN MAKE IMAGES THESE DAYS… – Our informative blog shows you how… – http://www.o2-v2.com/en/blog/beginners-guide-to- image-creation-in-social-media-marketing-part-2 – Canva even take care of your brand identity… – https://t.co/bPlardVxLN 52
  • 53. SOCIAL SHARING – Share your blogs and content offers where your buyer persona goes… – …different personas use different channels for different things at different times 53
  • 54. TWITTER – Very short life span – 97/98% viewed within 18 minutes – Needs to be done frequently – Use 10 - 4 - 1 rule – Needs to be interactive – Think about KOLs – Think about #tags 54
  • 55. TWITTER SPEED – 6 MINUTES IN… 55
  • 56. 10 – 4 – 1 RULE 56 10 4 1 Links to other peoples’ content- their blogs, social offers etc. Links to your content- blogs, social media posts etc. Links to your OFFERS- eBooks, whitepapers checklists etc.
  • 57. LINKEDIN – Great B2B channel – Targeted ads with high ROI – Groups for engagement – Pulse as a blogging avenue 57
  • 59. SOCIAL MEDIA STATS – Social media has a 100% higher lead-to-close rate than outbound marketing (State of Inbound Marketing, 2012) 59
  • 60. SOCIAL MEDIA STATS – 44% of B2B marketers have generated leads via LinkedIn whereas only 39% have generated leads through Facebook and just 30% through Twitter. (ReachForce) 60
  • 61. “But I don’t use social media for business…”
  • 62. 62…
  • 63. SOCIAL MEDIA IS FREE! – Social media is a powerful free tool – It has leveled the playing field – It has disrupted traditional advertising models – Your marketing efforts are measurable 63
  • 64. STEP 2 CONVERTING How to convert those visitors into leads
  • 65. 65
  • 66. 66
  • 67. “How do I capture lead information after creating great blogs?”
  • 68. Give the visitor a downloadable offer that is useful to them
  • 69. 69
  • 71. CTA FEATURES Problem: needs overseas sales Solution: business blogging Clear instructions & links to the landing page where the eBook can be downloaded Attractive & relevant image 71
  • 73. 73
  • 74. 74
  • 75. REWARDED WITH THE PDF EBOOK 75
  • 76. CONTENT OFFERS – eBook – Guide – Check List – Videos – Webinar – Whitepaper – Case Study – Design Guide – Catalogue – Price List 76
  • 78. 78
  • 79. 79
  • 80. STEP 3 CLOSING A - Always B - Be C - Closing
  • 82. 82
  • 83. 83
  • 84. EMAIL – Critical to the success of your campaign and success afterwards – Personalise emails to leads’ requirements – Employ marketing automation 84
  • 85. EMAIL MARKETING STATS – In 2014, email marketing was cited as the most effective digital marketing channel for customer retention in the United States (eMarketer) 85
  • 86. EMAIL MARKETING STATS – 59% of B2B marketers say email is the most effective channel for generating revenue (BtoB Magazine) 86
  • 87. VISITOR > CUSTOMER JOURNEY 87 Lead finds blog Clicks CTA Link Gets an email with the link to the checklist Downloads Checklist “10 things you need to do when working with trading companies” Email Personalised email sent out after 3 days Video Watches video on “How China’s currency devaluation affects manufacturing” Downloads Case Study …after seeing the CTA at the end of the video Email Personalised email sent out after 5 days Reads Blog Email Personalised email sent out after 5 days Downloads Service Catalogue …from CTA link in follow up email Email Personalised email send out after 2 days Lead Request Lead now requests a sales consultation Lead Information: First Name, Last Name, Email, Country, Company, Job Title, Website, Industry, Number of Employees Annual Revenue, Main business problem, Address, Post Code, Telephone Number Trust: Reads blog on “How to tell a real factory from a trading company”
  • 88. EMAIL – Send weekly newsletter – Send updates for offers to move leads down the funnel – Send updates when you have new offers – Send updates relevant to your lead 88
  • 89. HOW CAN I DO THIS? Or mostly using… 89
  • 90. “Are you sure this inbound stuff actually works?”
  • 91. AMGOO 1 YEAR VISITS USING INBOUND MARKETING 91
  • 92. AMGOO APRIL 2014 - 2015 – 1064 new sales qualified b2b leads – An increase in sales qualified leads of over 1000% percent from before – Minimum order value of $23 Million p/a on initial orders 92
  • 93. STEP 4 BEYOND MARKETING ‘Smarketing’ - how to get the best out of CRMs and work with your marketing
  • 94.
  • 97. RECOMMENDATIONS 1. Focus on your niche and 1 or 2 buyer personas you want to target 2. Set up a website, blog, LinkedIn, Twitter, offers and emails focused on the buyer persona 3. Map out your buyer journey and ensure you have good conversion paths 97
  • 98. RECOMMENDATIONS 4. Get blogging and posting and commit to a schedule 5. Set ambitious KPI’s for visits, marketing qualified leads, sales qualified leads and sales 6. Start with Wordpress / MailChimp / SocialReport to get going and move to HubSpot when you are ready 98
  • 100. GET IN TOUCH WITH US @ OXYGEN 2.0 100 www.o2-v2.com/en/blog /company/oxygen2-0 @OXGN20 https://plus.google.com/111315275873135026352 gareth.jones@o2-v2.com