PAKRA Games

26 Seguidores

1 SlideShare 26 Seguidores 225 Siguiendos

PAKRA cares about your customers. We understand the knowledge, skills and behaviors critical to maximizing their experiences with your organization. PAKRA is more than a training company: We are experts in learning- and business-process best practices and in leveraging technology to improve your customer interactions and help you work more efficiently and effectively. Our fun, engaging, multimedia PAKRA® solutions help you hire, train, track, manage and maintain your most important resources through innovative, proprietary learning tools, games and analytics. Learners are 92% more likely to apply content they learn through PAKRA® Games than through standard training modalities.

customer service training metrics business process business process management cx social learning serious games hcm games-based learning customer experience gamification sales conversion average handle time customerservice sales management sales conversions call center contact centre bpo #custserv lcms sales training human-capital customer retention performance kpis gbl game mechanics game-play customer acquisition games sales 2.0 billing net promoter telecom cash management soft skills active listening order management live chat lead nurturing sales pipeline warm leads warm calls average response time closing cold calling silos cross selling netpromoter service management csat aht upselling product management analytics customer communication brand management lead generation social media inside sales sales consulting

Presentaciones
Documentos
Infografías

Más reciente Más populares

Why we do what we do? Gamification Results: Our client's experience

Hace 10 años • 689 Visualizaciones