1. Need for AOCC…..

2. QUESTION 1
Why….
– Reason for the AOCC
– Advantages and disadvantages
of having and not having

3. Reason
• Centralized all the operation around airport
– core airport process/Nerve
• focusses on the end-to-end processes operation
– departing passenger (from arrival at the airport through to
boarding the aircraft)
– arriving passenger (from aircraft touchdown to leaving the
airport).
• command, coordination and control centre for the
whole airport which brings together three major
operational areas –
– passengers
– baggage and cargo
– aircraft

4. PRO & CONTRA
Advantages
• Smarter Airport
– benefit the airport, airlines
and business
partners(investment)
• Efficient operation
– Performance on managing
the operation
• Total airport management
– Airport performance
improvement for Best ASQ
rating
– Meet passenger
expectations
Disadvantages
• Operation not centralized
– The processes related to
aircrafts, passengers,
baggage and cargo
• Costing
• maintenance
• Airport operation not
efficient
– ASQ performance rating low
• Each main process
– there are plenty of subprocesses
• overlap between all the
processes.
– Multiple agencies are
involved.

5. How….
What Skills
What Resource is Required….
What AOCC Design

6. HOW….
Resources
Skills
• Managing
– Department
– Operation
– staff
• Coordinating
– Scheduled
– Operation
– staff
• Monitoring
– Observing
– Situational Awareness
• Aviation knowledge
– Certification
• IT
– Computer knowledge
• Leadership
– Making decision
• Tools
– IT systems
• Management Information
System and Central
Database (MIS/CDB)
– Software
– Technology
• SOP
– Procedures
• Personnel
– Airport Departments
• Information

7. • Cont….
Resources
Personnel
•
Within the AOCC there are three
levels of personnel:
•
The AOCC Manager
–
•
The AOCC Duty Managers
–
•
The AOCC Manager is accountable for
the overall operation of the AOCC
AOCC Duty Managers are responsible
for the day-to-day running of the AOCC
and its business processes.
The AOCC Representatives
–
The AOCC representatives will have
delegated decision-making power on
behalf of their functional areas
Agencies
•
•
•
•
•
•
•
•
•
•
•
Airlines
ground handlers
cargo handlers
Fuelling
air traffic control
terminal operations
Maintenance
security
(airline, terminal, airside, landside, airport)
Parking
sovereign functions
(customs, immigration, commerc
ial taxes, etc.)
VIP handling, etc.

8. Design
AOCC Centre at India International Airport
AOCC centre at Athens
International Airport
Singapore Airport Terminal
Services (SATS)operations
control
The KLM Operational Control Centre

9. Airport Control Centre of Hong Kong
Here's what goes on in the control centre after hours

10. Conclusion
For airport operators all over the world,
cost-efficiency, environmental protection and
passenger comfort are at the top of the agenda.
However, due to the complexity of everyday
airport operations, achieving these goals is
uncertainties and this is where an Airport
Operations Control Centre (APOC) help to
provides all parties involved in airport operations
with the same information.
The Result: Improved overall situational awareness
and decision-making quality.

11. References
• Internet Sources
•
•
•
•
http://www.neuropie.com/en/services/aviation-expertise/airport-operations-control-center.html
https://www.google.com.my/search?hl=en&gbv=2&q=what+skill+needed+for+working+at++an+Airport+Ope
ration+Control+Center&oq=what+skill+needed+for+working+at++an+Airport+Operation+Control+Center&gs
_l
http://www.internationalairportreview.com/10051/airport-news/a-recipe-for-better-airport-operations/
https://www.google.com.my/search?q=airport+operations+control+centre+design&hl=en&gbv=2&prmd=imv
ns&tbm=isch&tbo=u&source=univ&sa=X&ei=1DBnUNO_McerrAfGxoDIDQ&ved=0CDsQsAQ&biw=1366&bi
h=621&sei=4zBnUPv0JcPRrQeHgoGQBg
• Book
•
•
•
Slide Airport Management 1 & II
Handout
Notes

12. SPECIAL THANKS TO
MALAYSIA AIRPORT
HOLDINGS BERHAD
Q&A