ITSM Solutions and DevOps Alignment

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Incident Management for the Agile World

ITSM Solutions and Devops
Alignment
Incident Management for the
Agile World
Manish Kalra – Director, Product Marketing | @mkalra
@pagerduty

IT Landscape

Rise of the Application Centric Business
UBER
Owns no cars
Disrupting transportation
Twitter
Owns no media outlets
Disrupting communications
airbnb
Owns no hotels
Disrupting hotel industry
Amazon
Owns no retail outlets
Disrupted EVERYTHING

Stability Agility
Release Velocity
New Markets
Competitive Response
Customer experience
Uptime and Performance
Security & Compliance
What Do We Do
ITSM DevOps

Stability Misalignment Agility
• Compliant
• Plan Driven
• Long Term Cycles
• Conventional Process
• IT Centric
• Low Customer Touch
• Fluid
• Agile
• Continuous
• Short Cycle
• New Project
• High Customer Touch
• Polar Opposite
• Competing
Attitudes
• Mismatch on
Technology
• Lack of Mutual
Understanding
• Too Much Change
at Once
So Lets Transform
ITSM DevOps

Stability Agility
Lets Buy Tools
ITSM DevOps
ITSM DevOps

Tools Alone Are Not The Solution
47%Of teams use 6+
monitoring tools
27%Consolidate alerts
IT organizations that have tried
to custom adjust current tools
to meet DevOps practices have
a failure rate of 80%….

Tools Still Need Help
What’s important
Teams struggle to find
the right signal in all the
noise
85%
Of teams
miss alerts
79%
Have availably
Problem - Monthly

Tools
Won’t fix the problem
Stability Agility
ITSM DevOps

PeopleProcessTools
Alignment
Automation
Visibility
Correct Path
Standards
Shared Knowledge
Identification Process
Cultural of Collaboration
Shared Responsibility
Shared Accountability

Collaboration/Resolution
PagerDuty
ITSM and DevOps Alignment
MICROSERVICES
APPS & SERVICES
CONTAINERS
CLOUD
NETWORK
DATABASE
SERVERS
Developer
NOC
Helpdesk
IT Ops
System and User
Efficiency
Incident Event Alert
PeopleTools Process
Deployment Tools
Monitoring Tools
Ticketing Tools
APP
SYSTEM
LOG
WEB
MOBILE APP
Automatic
Escalations
On-Call
Scheduling

PagerDuty
The Fastest Path to Incident Resolution
Bringing together tools, process, and people
People
One platform for NOC, Helpdesk,
& Responders that brings teams
together
Process
To consolidate and cluster alerts
to surface the real problems and
notify the right people
Tools
Leverage existing tools to deliver
modern ops for a unified view
across all apps and services

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PagerDuty | OSCON 2016 Failure Testing

PagerDuty | OSCON 2016 Failure Testing

PagerDuty's Solutions Provider Session at Gartner IT Operations Strategies & ...

PagerDuty's Solutions Provider Session at Gartner IT Operations Strategies & ...

PagerDuty's Solutions Provider Session at Gartner IT Operations Strategies & ...

Bloated Chefs: A Tale of Gluttony, and the Path to Enlightenment

Bloated Chefs: A Tale of Gluttony, and the Path to Enlightenment

Bloated Chefs: A Tale of Gluttony, and the Path to Enlightenment

I dream of Gen'ning: Scala Check is Black Magic

I dream of Gen'ning: Scala Check is Black Magic

I dream of Gen'ning: Scala Check is Black Magic

Watching Your Cassandra Cluster Melt

Watching Your Cassandra Cluster Melt

Watching Your Cassandra Cluster Melt

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In today's dynamic e-commerce landscape, the payment gateway emerges as a linchpin, ensuring smooth and secure transactions between buyers and sellers. In this discourse, we delve into the meticulous process of devising test cases tailored for scrutinizing payment gateways. Crafting precise test cases for payment gateways is a quintessential responsibility for testers operating within the service industry. This article meticulously explores pivotal scenarios integral to how to test payment gateways, coupled with essential guidelines for drafting effective test cases.

Payment Gateway Testing Simplified_ A Step-by-Step Guide for Beginners.pdf

Payment Gateway Testing Simplified_ A Step-by-Step Guide for Beginners.pdf

Payment Gateway Testing Simplified_ A Step-by-Step Guide for Beginners.pdf

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Data spaces in distributed environments should be allowed to evolve in agile ways providing data space owners with large flexibility about which data they store. Agility and heterogeneity, however, jeopardize data exchanges because representations may build on varying ontologies and data consumers may not rely on the semantic correctness of their queries in the context of semantically heterogeneous, evolving data spaces. Graph data spaces are one example of a powerful model for representing and querying data whose semantics may change over time. To assert and enforce conditions on individual graph data spaces, shape languages (e.g SHACL) have been developed. We investigate the question of how querying and programming can be guarded by reasoning over SHACL constraints in a distributed setting and we sketch a picture of how a future landscape based on semantically heterogeneous data spaces might look like.

Shapes for Sharing between Graph Data Spaces - and Epistemic Querying of RDF-...

Shapes for Sharing between Graph Data Spaces - and Epistemic Querying of RDF-...

Shapes for Sharing between Graph Data Spaces - and Epistemic Querying of RDF-...

MarTech Trend 2024 Book : Marketing Technology Trends (2024 Edition) How Data...

MarTech Trend 2024 Book : Marketing Technology Trends (2024 Edition) How Data...

MarTech Trend 2024 Book : Marketing Technology Trends (2024 Edition) How Data...

Jittipong Loespradit

Define the academic and professional writing..pdf

Define the academic and professional writing..pdf

Define the academic and professional writing..pdf

PearlKirahMaeRagusta1

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W01_panagenda_Navigating-the-Future-with-The-Hitchhikers-Guide-to-Notes-and-D...

W01_panagenda_Navigating-the-Future-with-The-Hitchhikers-Guide-to-Notes-and-D...

W01_panagenda_Navigating-the-Future-with-The-Hitchhikers-Guide-to-Notes-and-D...

Devoxx UK 2024 - Going serverless with Quarkus, GraalVM native images and AWS...

Devoxx UK 2024 - Going serverless with Quarkus, GraalVM native images and AWS...

Devoxx UK 2024 - Going serverless with Quarkus, GraalVM native images and AWS...

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WSO2Con2024 - Enabling Transactional System's Exponential Growth With Simplicity

WSO2Con2024 - Enabling Transactional System's Exponential Growth With Simplicity

WSO2Con2024 - Enabling Transactional System's Exponential Growth With Simplicity

At the recent Microsoft Ignite 2023 conference, Microsoft unveiled a groundbreaking strategy that will redefine enterprise work management. The plan involves integrating Microsoft’s key planning tools, Microsoft To Do, Microsoft Planner, and Microsoft Project for the web into a unified experience called “Microsoft Planner.” What does this new strategy from Microsoft mean for current users? Join us and learn how best to take advantage of this announcement while gaining a clear path on how to elevate the current state of Microsoft Planner from a basic task manager to a comprehensive tool for Enterprise Work Management using OnePlan. Learn how OnePlan’s integration with Microsoft Planner allows for strategic alignment with business goals through advanced features like strategic planning, portfolio management, resource management, financial management, and more!

Introducing Microsoft’s new Enterprise Work Management (EWM) Solution

Introducing Microsoft’s new Enterprise Work Management (EWM) Solution

Introducing Microsoft’s new Enterprise Work Management (EWM) Solution

OnePlan Solutions

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Microsoft AI Transformation Partner Playbook.pdf

Microsoft AI Transformation Partner Playbook.pdf

Microsoft AI Transformation Partner Playbook.pdf

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Crypto Cloud Review - How To Earn Up To $500 Per DAY Of Bitcoin 100% On AutoP...

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Software Quality Assurance Interview Questions

Software Quality Assurance Interview Questions

Último (20)

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Payment Gateway Testing Simplified_ A Step-by-Step Guide for Beginners.pdf

Payment Gateway Testing Simplified_ A Step-by-Step Guide for Beginners.pdf

Payment Gateway Testing Simplified_ A Step-by-Step Guide for Beginners.pdf

Shapes for Sharing between Graph Data Spaces - and Epistemic Querying of RDF-...

Shapes for Sharing between Graph Data Spaces - and Epistemic Querying of RDF-...

Shapes for Sharing between Graph Data Spaces - and Epistemic Querying of RDF-...

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MarTech Trend 2024 Book : Marketing Technology Trends (2024 Edition) How Data...

MarTech Trend 2024 Book : Marketing Technology Trends (2024 Edition) How Data...

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AI & Machine Learning Presentation Template

AI & Machine Learning Presentation Template

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WSO2Con2024 - Enabling Transactional System's Exponential Growth With Simplicity

WSO2Con2024 - Enabling Transactional System's Exponential Growth With Simplicity

Introducing Microsoft’s new Enterprise Work Management (EWM) Solution

Introducing Microsoft’s new Enterprise Work Management (EWM) Solution

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Software Quality Assurance Interview Questions

Software Quality Assurance Interview Questions

Software Quality Assurance Interview Questions

ITSM Solutions and DevOps Alignment

1. ITSM Solutions and Devops Alignment Incident Management for the Agile World Manish Kalra – Director, Product Marketing | @mkalra @pagerduty

2. IT Landscape

3.

4. Rise of the Application Centric Business UBER Owns no cars Disrupting transportation Twitter Owns no media outlets Disrupting communications airbnb Owns no hotels Disrupting hotel industry Amazon Owns no retail outlets Disrupted EVERYTHING

5. Innovation Pace Brand Competition Security Customer Demands Relevant Pressures on the Business

6. Stability Agility Release Velocity New Markets Competitive Response Customer experience Uptime and Performance Security & Compliance What Do We Do ITSM DevOps

7. Stability Misalignment Agility • Compliant • Plan Driven • Long Term Cycles • Conventional Process • IT Centric • Low Customer Touch • Fluid • Agile • Continuous • Short Cycle • New Project • High Customer Touch • Polar Opposite • Competing Attitudes • Mismatch on Technology • Lack of Mutual Understanding • Too Much Change at Once So Lets Transform ITSM DevOps

8. Stability Agility Lets Buy Tools ITSM DevOps ITSM DevOps

9. Tools Alone Are Not The Solution 47%Of teams use 6+ monitoring tools 27%Consolidate alerts IT organizations that have tried to custom adjust current tools to meet DevOps practices have a failure rate of 80%….

10. Tools Still Need Help What’s important Teams struggle to find the right signal in all the noise 85% Of teams miss alerts 79% Have availably Problem - Monthly

11. Tools Won’t fix the problem Stability Agility ITSM DevOps

12. PeopleProcessTools Alignment Automation Visibility Correct Path Standards Shared Knowledge Identification Process Cultural of Collaboration Shared Responsibility Shared Accountability

13. Collaboration/Resolution PagerDuty ITSM and DevOps Alignment MICROSERVICES APPS & SERVICES CONTAINERS CLOUD NETWORK DATABASE SERVERS Developer NOC Helpdesk IT Ops System and User Efficiency Incident Event Alert PeopleTools Process Deployment Tools Monitoring Tools Ticketing Tools APP SYSTEM LOG WEB MOBILE APP Automatic Escalations On-Call Scheduling

14. PagerDuty The Fastest Path to Incident Resolution Bringing together tools, process, and people People One platform for NOC, Helpdesk, & Responders that brings teams together Process To consolidate and cluster alerts to surface the real problems and notify the right people Tools Leverage existing tools to deliver modern ops for a unified view across all apps and services

Notas del editor

Read out