1. Pamela D. Barnes
barnesparty@comcast.net · 412-979-2260
LinkedIn: www.linkedin.com/in/pam-barnes
PROFILE
Leverages over 25 yearsof winningperformancesto shapehigh-performing teams based on laser focus to hiring exceptional talent that
driveresultsto achievebusinessgrowth. Boldleadership through taking calculated riskshasallowed thecreationof a brand of fearlessness
to addressbusinessopportunities. Engagementresultsthatsetthebar for others to aspirehavedefined theteams led. Leadership with a
core value that aligns to integrity is everything. Understands the change roadmap to seamlessly invoke organizational direction.
Business Leadership-
Creates and articulates a vision
and inspire others to action
Strategy and Planning Answers the question "Wherewe aregoing?"
Results Accountability Focuses on ensuring objectives attained
FinancialManagement
Applies understanding of financiallevers toachieve business
results
People Leadership-
Drives a performance-based
culture that engages associates to
achieve excellence
Impactful
Communication
Flexes communication methods toengagewith people
Building Talent Deliberately builds capability for shortand long term
Relationship Building
Develops internaland externalrelationships required for
success
Market Leadership-
Leverages changes in the external
world to drive business growth
Client Focus Explicitly factors client perspective indecisionmaking
Outside-inPerspective Understands and acts on trends intheexternalenvironment
Bias for Growth Takes boldaction tostrengthenbusiness results
PROFESSIONAL EXPERIENCE
AUTOMATIC DATA PROCESSING, INC
Employer service that offers Payroll, HR Management Software and Human Capital Management Services for businesses of all sizes
Director of Data Services – Pittsburgh, PA 2016-present
Provide global, strategic leadership and daily operational guidance to an organization that includes operations in U.S., India, and
Philippines. This includes 40 leaders and associates stateside and 100+ leaders and associates abroad.
 Executes on a workforce management strategy to optimize all levels of associate skills and talents in a position where 38%
of staff are new hires.
o Providedirection and support of a trainingplan that render productivenew hires within 4-week trainingplan vs 12
weeks.
o Engaged a specialized data extraction team to overcome associate skill level that allows for easier throughput of
business. Met expected success metrics that contributed to over $28M in revenue within 1st quarter.
 Leading in a matrix organization has provided the need to be nimble, knowledgeable, and aligned to the partners
supported. Created a strategic alignment with field leaders to better execute on expectations to support internal and
external clients with service excellence.
o An alignmentof connectedness has provided a better clientexperience by takingaccountability with intact project
team members. Net Promoter Score increased by 9 points year over year.
 Delivered on the strategic rollout and change in process of an Early Data Gathering Event that provides quicker starts,
improved quality to our clients, and improved associate experience by invoking a process that lessens internal rework.
o This strategy rendered:
 Turned new sales into revenue by increased weeks to start by 2.5 weeks on average
 Improved Net Promoter Score by 28 points with EDGE process vs non-EDGE accounts

2. p. 2 of 3 barnesparty@comcast.net PAMELA D. BARNES
PROFESSIONAL EXPERIENCE (cont.)
Sr. Implementation Manager 2013-2016
Through this deliberate lattice move, engaged in direct accountability to the effective day-to-day management of the
Implementation Organization. Ensured that designated products were implemented in a manner consistent with the framework of
expected solution delivery that contributed to a successful overall client and associate experience. Ensured goals were met and
resources were shared dynamically to meet internal and external business demands.
 Worked directly with large, geographically dispersed Sales Teams, department/team leaders and clients on escalated
situations that required management level involvement, including issue resolution. Continually cultivated, developed, and
maintained positive business relationships with the Sales organization at all levels.
o Received national recognition for delivery of serviceexcellence/ support to Sales alignmentbased on nomination from
aligned Sales Vice President and leadership team
 As Net Promoter Champion, held peers and associates accountable to standards of Service Excellence to improve NPS
results YOY for our Center.
 Led, inspired,and ensured appropriateassociateownership and accountability in a geographically-dispersed virtual matrix-
managed organization. Established and attained clearly defined team and individual goals and objectives.
o Awarded my 5th President’s Club Award for stellar performance against my peers. Goals achieved are as follows:
 126% of start plan, best result against my peers. Weeks to start provided a stellar 3.3 improvement.
Vice President of Implementation 2008-2013
Led, developed, and aligned a team of Sr. Managers and expert Project Managers who were accountable for executing the expected
Project Management methodology for all assigned projects spanning multiple products and business units. Collaborated and
consulted with client and project teams that managed the project scope and overall client experience during all phases of the
implementation. Area of responsibility spanned the entire northeast new customer base with responsibility to implement starts
over $30 million in revenue.
 Took on stretchassignments greatlyoutside of my current role as a deliberate action for professional development and growth.
o Led a Resource Management Communitythat executed/delivered on an off-shore strategy to improve productivity by 50%
o Served as the NPS Champion;createdanenvironment to allow boldthinking to improve the client experience while managing
through a product-challengedstate. Recognized for meaningful actions to improve future state of the client experience.
o As a leader onthe Major Account CommunicationTeamwhichcreatedthe communications onbehalfof our President, I led a
team that created the topics and delivery of Global Town Hall delivered by President
 Identifiedanassociate engagement opportunityand executedon a plan that included action oriented items identified by the field.
o IncreasedAssociate Engagement scores by 15% that elevated team to the 75th percentile of extraordinary engagement.
Director of Implementation – Pittsburgh, PA 2005-2008
Financial Service Manager – Pittsburgh, PA 2000-2005
Implementation Support Specialist – Pittsburgh, PA 1998-2000
Key Account Manager – Pittsburgh, PA 1987-1998
Education Professional Training and Development
Leadership Excellence Program
Extraordinary Leadership (Leaders of Leaders)
Women in Leadership Inaugural Program
Other Professional Development Courses
Bradford Business School
Communicating with Confidence, Clarity, and Credibility Influencing with Impact and Integrity
Leadership Presence The Keys to Leading and Managing Change
Understanding Financial w/Relationship with Wall Street Talent Development Courses
The 5 Patterns ofExtraordinary Careers Crucial Conversions
Career Anchors/Myers Briggs Situational Management
Executive and Peer Coaching Performance Management Series