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Welcome   “ Meeting them where they are – ONLINE! Grabbing Online Technology and Making it Work for your Faith Based Ministry” How your church or faith based ministry can implement and use technology for little or no cost and compete with others spending thousands of dollars! Pam Dechert, CFRE, ePMT
… without having to become technology experts or spend lots of money! “ Grabbing Online Technology and Making it Work” Our objective  - We want to explore how we can utilize technology and the Internet to meet the needs and desires of our donors/volunteers/members/prospects, while at the same time furthering the mission and work of our organization…
The Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Thoughts from Industry Experts “ Utilizing rent-able applications and other low cost or free web applications allows the small nonprofit to leverage labor and financial resources.  Thus they are able to serve more of their constituency, as well as better communicate with (and broaden) their donor base, and improve services.  In other words, leveraging through technology provides the small nonprofit an opportunity to "level the playing field." Carolyn S. Sechler, CPA Phoenix, AZ “ We are in the middle of a fundamental shift from mass media to the personal media of computers and the Internet, and charitable giving is a logical progression.” Paul Saffo  Director of the Institute for the Future.
Why do we care about this? ,[object Object],[object Object],[object Object]
Sure…but do we REALLY need  to do this ? ,[object Object],[object Object],[object Object],[object Object]
New Breed of Member ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Online Giving Estimates * Estimate of Giving in 2001 = $550 million Estimate of Giving in 2002 = $1.1 Billion Estimate of Giving in 2003 = $1.9 Billion Estimate of Giving in 2004 = $2.62 Billion Estimate of Giving in 2005= $4.53 Billion *The United States represents slightly more than ½ the Global Online Philanthropic Market *Estimates provided by ePhilanthropy Foundation
Online Donor Profile ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Source: HJC New Media (Toronto)
Average Hours Spent Per Week: Source: Forrester Research 2007 Demographics of Internet Users Gen Y (18-27) Gen X (28-41) Young Boomers (42-51) Older Boomers (52-62) Seniors (63+) Reading Newspapers (not online) 1.2 1.7 2.8 3.6 5.1 Reading Magazines (not online) 1.7 2.0 2.1 2.4 3.1 Playing Video Games 4.3 2.0 1.1 1.1 1.1 Watching DVDs or VHS 5.8 4.3 3.6 3.3 2.8 Listening to Radio (not online) 7.0 6.9 7.4 6.2 5.3 Watching TV 10.4 11.3 12.5 13.7 14.3 Using Internet, PC, Mobile Phone 28.8 22.3 19.6 18.6 16.7
Demographics of Internet Users Source:  Pew Internet & American Life Project, 2006 Educational Attainment Education Level Percentage College + 91% Some College 84% High School 64% Less than High School 40%
Demographics of Internet Users Source:  Pew Internet & American Life Project, 2006 Annual Household Income Income Level Percentage $75,000+ 91% $74,999 – $50,000 86% $49,999 – $30,000 80% Less than $30,000 53%
Why Now? Most Popular Online Activities Number of Participants Source:  Pew Internet & American Life Project, 2005 182M 169M 157M 155M 145M 135M 22M
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Initial Conclusions
What does this mean for churches & ministries? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Use All Your Tools Together An Integrated Strategy In Person Meetings Phone Events Blogs Text Messaging Social Networking Sites Your Web Site E-Mail Print Other Tools
[object Object],How To Succeed Online
The key to grabbing technology… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
You Have 10 Seconds It’s Quiz Time!
Are You Ready to be a World Class  Online Church or Ministry? Online ? #1:  Clearly Display Name, Logo, Mission Completed_____ Online ? #2:  Register With Local, State and Federal authorities (as required) Completed_____ Online ? #3:  Make It Easy For Donors To Get Quick Answers To Questions  Completed_____ Online ? #4:  Make Sure Your Website Uses Encryption Technology Wherever You Request Sensitive or Confidential Information  Completed_____
Are You Ready? Online ?#5:  Provide Multiple Opportunities and Methods For Gifts To Be Made Both Online and Offline.  Completed_____  Online ? #6:  Post a Comprehensive Privacy Policy  Completed_____   Online ?#7  Is your advancement/marketing plans integrated with online & offline activities Completed_____  Online ? #8:  Are your online activities going directly into your database?   Completed_____ 
Sources for small churches & ministries to get technology
 
Global Resources Where to find a list of service providers and Resources http://ePhilanthropy.org/GNRC
My  “personal favorite”…online resources ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Basics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],There are almost as many strategies as there are nonprofits, however to get started…
The key to grabbing technology… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Web Site Creation
Power Of Your Web Site More than 50% said that they would NOT have taken further action if they had not first visited charity Web site Toward e-engagement Nonprofits and Individuals Engaging Online – Kellogg Foundation
A few “before” and “after” sites
A few “before” and “after” sites
Before…
After…
Some really good church/ministry websites
 
 
Common Reasons Why NP Web Sites Fail Upside Down Web Site   Dead Web Site   Disconnected Web Site   Cool Web Site   Stingy Web Site  " Why Web Sites Fail and What To Do About It " at Nonprofit Day   by Michael C. Gilbert   April 1999
Question: Should a Non Profit host it ’ s own web site?
You’ve built a website… … will they come?
You’ve built a website… … how will they find you? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
They’re at your website, now what do they do? ,[object Object],[object Object],[object Object],Your goal – to get something from them!
Can they get something? Information  Documents Devotionals  Member Lists Calendars  Newsletters PodCasts  Stewardship Information Help WHAT ELSE???? 83% of Internet users expect to find product information on the Internet –  Pew Internet Project
Can they do something? Participate in an event Golf tournaments Walk-a-thons Dinners Join – Become a member Update their information Run planned gift calculations Purchase products or services
Can they give something? Time - Volunteer Goods (in kind gifts) Money
An Overall Strategy Sign Up For  Newsletter Multiple Ways  To Support & Get Involved Donate Now
Get, Give, Do
 
 
 
 
 
 
 
Short/Long Term Missions
 
Website Integration
Website Integration
Website Integration
eCommunications
2005 Contributions: $260.28 Billion by Source of Contributions Source: Giving USA Foundation – AAFRC Trust for Philanthropy 76.5% of all Monies given by Individuals!
Online Giving Estimates * Estimate of Giving in 2001 = $550 million Estimate of Giving in 2002 = $1.1 Billion Estimate of Giving in 2003 = $1.9 Billion Estimate of Giving in 2004 = $2.62 Billion Estimate of Giving in 2005= $4.53 Billion *The United States represents slightly more than ½ the Global Online Philanthropic Market *Estimates provided by ePhilanthropy Foundation
State Charity Registration http://www.multistatefiling.org/index.html 39 states have official legislation regarding charitable solicitation   35 States and DC accept the Unified Registration Statement (URS)  (some require supplemental attachments)
Email – 93% of Internet users access email and yet… ,[object Object],[object Object],[object Object],[object Object],[object Object]
Build  Your Email List ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object], 2005 ePhilanthropyFoundation.org
A Communications Tool versus ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Direct Mail Email Substantial – labor intensive Easy Expensive (materials/prep/postage) Very low cost Yes (personalization/gift info/etc.) Yes (same) Virtually unlimited Has limits Universal Growing Slow Fast
 
 
 
 
Oxfam America Email: Campaign Monitoring  and Benchmarking ,[object Object],[object Object],Test & Track Email Results ,[object Object],$$ ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
 
Email Marketing Schedule Appeals E-News Renewal Upgrade ___ Holistic Planning JAN. FEB. MAR. APR. MAY JUNE JULY AUG. SEPT. OCT. NOV. DEC. 2 2 2 0 1 1 2 3 3 1 0 0 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
Coordinate Email and Direct Mail   ,[object Object],[object Object],[object Object],[object Object]
Coordinate Web and  Phone Campaigns
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],CAN-SPAM Act of 2003   (Controlling the Assault of Non-Solicited Pornography and Marketing Act)
[object Object],[object Object],[object Object],[object Object],CAN-SPAM Act of 2003   (Controlling the Assault of Non-Solicited Pornography and Marketing Act)
Other online “stuff” ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Social Networking Boom
Social Networking Boom 4,313 Friends 8,309 Friends 15,047 Friends 5,037 Friends
Blogs, SMS, RSS,  IM, VoIP, ??? Young Adults (18-24) average nearly 30 messages/ mo. Sources:  2 002 Usage and Attitudes Study.  Rogers Wireless   , The Yankee Group 2003 Mobile User Survey ,  Choosing the Right Media:  New Technologies Teens (11-17) heaviest texters – active users average nearly 50 messages / mo. 72% of 16-24 yr olds have used Text Messaging
Go to Them (e.g. RSS)
 
 
Leverage Social Networks
Allow Members to Participate
Video
What else?
Testimonies, Mission Trips
Blogs
Blogs cont.
Podcasts
Why are RSS feeds great?
Now that you’ve collected the data – what do you do with it? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Put it in a database!
Databases & Integration
Keeping it simple Prospect Website Gather Information Use Email Database
 
 
 
 
Your database can even be with you and usable anytime & anywhere!
Analysis… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How are gifts designated?
How many new, increasing, decreasing, lapsed…?
How many new, increasing, decreasing, lapsed…?
Benchmarking And Donor Loyalty “ Up and Coming” Analysis Tools
Benchmarking - What is it? ,[object Object],[object Object],[object Object]
We are losing current donors, not focusing enough of our stewardship time on lapsed donors, and spending more money to acquire donors ,[object Object]
Member Loyalty ,[object Object],[object Object]
Member Loyalty
Integrated Tools… Grant Research Matching Gift Resources Planned Gift Calculators Prospect Research Online Giving Website Integration
Grant Research
Matching Gifts
Matching Gifts
Planned Gift Calculators
Planned Gift Calculators
Prospect Research
Prospect Research John Marshall John Marshall John Marshall
Prospect Research John Marshall John Marshall John Marshall John Marshall
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Conclusions
What does this mean for churches & ministries? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Questions?
Thanks ! Pam Dechert, CFRE, ePMT eTapestry www.etapestry.com [email_address]   317.336.3895

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Grabbing Online Technology Faith Based

  • 1. Welcome “ Meeting them where they are – ONLINE! Grabbing Online Technology and Making it Work for your Faith Based Ministry” How your church or faith based ministry can implement and use technology for little or no cost and compete with others spending thousands of dollars! Pam Dechert, CFRE, ePMT
  • 2. … without having to become technology experts or spend lots of money! “ Grabbing Online Technology and Making it Work” Our objective - We want to explore how we can utilize technology and the Internet to meet the needs and desires of our donors/volunteers/members/prospects, while at the same time furthering the mission and work of our organization…
  • 3.
  • 4. Thoughts from Industry Experts “ Utilizing rent-able applications and other low cost or free web applications allows the small nonprofit to leverage labor and financial resources. Thus they are able to serve more of their constituency, as well as better communicate with (and broaden) their donor base, and improve services. In other words, leveraging through technology provides the small nonprofit an opportunity to "level the playing field." Carolyn S. Sechler, CPA Phoenix, AZ “ We are in the middle of a fundamental shift from mass media to the personal media of computers and the Internet, and charitable giving is a logical progression.” Paul Saffo Director of the Institute for the Future.
  • 5.
  • 6.
  • 7.
  • 8. Online Giving Estimates * Estimate of Giving in 2001 = $550 million Estimate of Giving in 2002 = $1.1 Billion Estimate of Giving in 2003 = $1.9 Billion Estimate of Giving in 2004 = $2.62 Billion Estimate of Giving in 2005= $4.53 Billion *The United States represents slightly more than ½ the Global Online Philanthropic Market *Estimates provided by ePhilanthropy Foundation
  • 9.
  • 10. Average Hours Spent Per Week: Source: Forrester Research 2007 Demographics of Internet Users Gen Y (18-27) Gen X (28-41) Young Boomers (42-51) Older Boomers (52-62) Seniors (63+) Reading Newspapers (not online) 1.2 1.7 2.8 3.6 5.1 Reading Magazines (not online) 1.7 2.0 2.1 2.4 3.1 Playing Video Games 4.3 2.0 1.1 1.1 1.1 Watching DVDs or VHS 5.8 4.3 3.6 3.3 2.8 Listening to Radio (not online) 7.0 6.9 7.4 6.2 5.3 Watching TV 10.4 11.3 12.5 13.7 14.3 Using Internet, PC, Mobile Phone 28.8 22.3 19.6 18.6 16.7
  • 11. Demographics of Internet Users Source: Pew Internet & American Life Project, 2006 Educational Attainment Education Level Percentage College + 91% Some College 84% High School 64% Less than High School 40%
  • 12. Demographics of Internet Users Source: Pew Internet & American Life Project, 2006 Annual Household Income Income Level Percentage $75,000+ 91% $74,999 – $50,000 86% $49,999 – $30,000 80% Less than $30,000 53%
  • 13. Why Now? Most Popular Online Activities Number of Participants Source: Pew Internet & American Life Project, 2005 182M 169M 157M 155M 145M 135M 22M
  • 14.
  • 15.
  • 16. Use All Your Tools Together An Integrated Strategy In Person Meetings Phone Events Blogs Text Messaging Social Networking Sites Your Web Site E-Mail Print Other Tools
  • 17.
  • 18.
  • 19. You Have 10 Seconds It’s Quiz Time!
  • 20. Are You Ready to be a World Class Online Church or Ministry? Online ? #1: Clearly Display Name, Logo, Mission Completed_____ Online ? #2: Register With Local, State and Federal authorities (as required) Completed_____ Online ? #3: Make It Easy For Donors To Get Quick Answers To Questions Completed_____ Online ? #4: Make Sure Your Website Uses Encryption Technology Wherever You Request Sensitive or Confidential Information Completed_____
  • 21. Are You Ready? Online ?#5: Provide Multiple Opportunities and Methods For Gifts To Be Made Both Online and Offline. Completed_____  Online ? #6: Post a Comprehensive Privacy Policy Completed_____   Online ?#7 Is your advancement/marketing plans integrated with online & offline activities Completed_____  Online ? #8: Are your online activities going directly into your database? Completed_____ 
  • 22. Sources for small churches & ministries to get technology
  • 23.  
  • 24. Global Resources Where to find a list of service providers and Resources http://ePhilanthropy.org/GNRC
  • 25.
  • 26.
  • 27.
  • 29. Power Of Your Web Site More than 50% said that they would NOT have taken further action if they had not first visited charity Web site Toward e-engagement Nonprofits and Individuals Engaging Online – Kellogg Foundation
  • 30. A few “before” and “after” sites
  • 31. A few “before” and “after” sites
  • 34. Some really good church/ministry websites
  • 35.  
  • 36.  
  • 37. Common Reasons Why NP Web Sites Fail Upside Down Web Site Dead Web Site Disconnected Web Site Cool Web Site Stingy Web Site " Why Web Sites Fail and What To Do About It " at Nonprofit Day by Michael C. Gilbert April 1999
  • 38. Question: Should a Non Profit host it ’ s own web site?
  • 39. You’ve built a website… … will they come?
  • 40.
  • 41.
  • 42. Can they get something? Information Documents Devotionals Member Lists Calendars Newsletters PodCasts Stewardship Information Help WHAT ELSE???? 83% of Internet users expect to find product information on the Internet – Pew Internet Project
  • 43. Can they do something? Participate in an event Golf tournaments Walk-a-thons Dinners Join – Become a member Update their information Run planned gift calculations Purchase products or services
  • 44. Can they give something? Time - Volunteer Goods (in kind gifts) Money
  • 45. An Overall Strategy Sign Up For Newsletter Multiple Ways To Support & Get Involved Donate Now
  • 47.  
  • 48.  
  • 49.  
  • 50.  
  • 51.  
  • 52.  
  • 53.  
  • 55.  
  • 60. 2005 Contributions: $260.28 Billion by Source of Contributions Source: Giving USA Foundation – AAFRC Trust for Philanthropy 76.5% of all Monies given by Individuals!
  • 61. Online Giving Estimates * Estimate of Giving in 2001 = $550 million Estimate of Giving in 2002 = $1.1 Billion Estimate of Giving in 2003 = $1.9 Billion Estimate of Giving in 2004 = $2.62 Billion Estimate of Giving in 2005= $4.53 Billion *The United States represents slightly more than ½ the Global Online Philanthropic Market *Estimates provided by ePhilanthropy Foundation
  • 62. State Charity Registration http://www.multistatefiling.org/index.html 39 states have official legislation regarding charitable solicitation 35 States and DC accept the Unified Registration Statement (URS) (some require supplemental attachments)
  • 63.
  • 64.
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  • 69.  
  • 70.
  • 71.  
  • 72.  
  • 73. Email Marketing Schedule Appeals E-News Renewal Upgrade ___ Holistic Planning JAN. FEB. MAR. APR. MAY JUNE JULY AUG. SEPT. OCT. NOV. DEC. 2 2 2 0 1 1 2 3 3 1 0 0 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
  • 74.
  • 75. Coordinate Web and Phone Campaigns
  • 76.
  • 77.
  • 78.
  • 80. Social Networking Boom 4,313 Friends 8,309 Friends 15,047 Friends 5,037 Friends
  • 81. Blogs, SMS, RSS, IM, VoIP, ??? Young Adults (18-24) average nearly 30 messages/ mo. Sources: 2 002 Usage and Attitudes Study. Rogers Wireless , The Yankee Group 2003 Mobile User Survey , Choosing the Right Media: New Technologies Teens (11-17) heaviest texters – active users average nearly 50 messages / mo. 72% of 16-24 yr olds have used Text Messaging
  • 82. Go to Them (e.g. RSS)
  • 83.  
  • 84.  
  • 86. Allow Members to Participate
  • 87. Video
  • 90. Blogs
  • 93. Why are RSS feeds great?
  • 94.
  • 96. Keeping it simple Prospect Website Gather Information Use Email Database
  • 97.  
  • 98.  
  • 99.  
  • 100.  
  • 101. Your database can even be with you and usable anytime & anywhere!
  • 102.
  • 103. How are gifts designated?
  • 104. How many new, increasing, decreasing, lapsed…?
  • 105. How many new, increasing, decreasing, lapsed…?
  • 106. Benchmarking And Donor Loyalty “ Up and Coming” Analysis Tools
  • 107.
  • 108.
  • 109.
  • 111. Integrated Tools… Grant Research Matching Gift Resources Planned Gift Calculators Prospect Research Online Giving Website Integration
  • 118. Prospect Research John Marshall John Marshall John Marshall
  • 119. Prospect Research John Marshall John Marshall John Marshall John Marshall
  • 120.
  • 121.
  • 123. Thanks ! Pam Dechert, CFRE, ePMT eTapestry www.etapestry.com [email_address] 317.336.3895