IBM Services Globally

2. IBM Services Worldwide
EPD INTRODUCTION
Do you need to buy IBM services abroad?
Europlus Direct can help.
Approved worldwide Channel Partner for IBM Global Services.
Suppliers of IBM Services worldwide, wherever your business is located.

3. IBM Services Worldwide
EPD GLOBAL OFFICE LOCATIONS
8 offices worldwide
50+ employees worldwide

4. Europlus Direct Selling IBM Services Worldwide
Europlus Direct Ltd. (EPD)
The company was formed in 2004. With headquarters in Leeds, United
Kingdom, EPD provides an outsourced sales and marketing operation for
IBM Global Services, serving both the domestic and international sectors.
As IBM Services Specialists, EPD’s Worldwide IBM Services division helps
Business Partners, Distributors and End-users source and purchase IBM
maintenance contracts and packaged services in multiple countries.
Europlus Direct are 100% focused on selling services we do not sell
hardware!
Question - Do you have customers shipping hardware to other countries
and require quotations and orders for maintenance services?

5. Why do Distis, BP’s and end users buy via EPD instead of going
respectively to each distributor in country?
Some reasons why….
• Language barriers
• Time (acquiring contacts, quotes, setting up purchase accounts etc.)
• Sales Taxes
• Currency conversion and fluctuation
• For Distis and BP’s we will deal direct with you and not you end users
• We will do all registrations of the services free of charge and remind
them before they expire to win repeat renewals business and ensure
your end users are never without support.
• One dedicated client manager
• Competitive prices to ensure that our customers win the business and
ensuring end users get reflective IBM list pricing.
Europlus have a system that have evolved over the past 8 years which
ensures the above is all handled on behalf of our customer in a timely
manner and at a cost that ensures business is won.

6. The Quotation and order fulfilment process
Provide EPD with the
Your end user hardware
model, type, service level
required and the country
where the hardware is
You (BP/Disti) located.
We quote and invoice you
directly - We deal with you
and not your end user!
Europlus
Direct Be it a quote for one
Distributor
country or more we can do
Distributor
In Country – In Country –
where
individual quotes or orders
where
hardware is
located
hardware is
located
or collate everything on to
One quote and 1one
Distributor Distributor invoice and both can be
In Country – In Country –
where where provided in the currency of
hardware is hardware is
located located your choice

7. IBM Services Worldwide
EPD SERVICE PROCESS
Contact EPD – +44 845 076 0061
Assigned a dedicated Worldwide Account Manager
Provide EPD with hardware details, support
requirements, hardware location, preferred service level.
Europlus sell services globally in EPD takes the configurations and approach each IBM
line with IBM List price – we buy Distributer in the respective countries to acquire quotes.
from the distributors at a
reduced rate therefore our EPD will present available options and costs to the customer
service is at no additional cost in the currency of choice.
to the customer.
EPD requires a signed quotation. Upon receiving payment,
agreements will be acquired from respective countries.
EPD will register all ServicePac free of charge. Maintenance
agreements must be signed by customer.
EPD will notify the customer 30 days prior to support expiry and offer
quotation for an extension.

8. IBM Services Worldwide
WHY USE EUROPLUS DIRECT?
• One IBM Worldwide Account Manager
• One invoice for multiple countries in your chosen currency
• Free registration of your IBM ServicePac
• 30 day reminder for expiring support
• 100% focus on IBM services - we don’t sell hardware
• Data confidentiality
• We deal direct with you, NOT your end users
• Seamless order fulfilment
IBM - ServicePac | ServiceSuite | Upgrades | Post Warranty | Software | Multivendor

9. IBM Services Worldwide
EPD WORLDWIDE CHANNEL
We have established relationships with over 230 distributors and 145 business partners in 46 countries

10. IBM Services Worldwide
EPD TESTIMONIALS
In the period of time I have worked with Europlus Direct (since March 2008) I have received high
level of service and professional assistance on IBM warranty requirements. Prompt response to
all our questions and issues, assistance in understanding IBM’s warranty terminology and rolls,
including assisting us to build an inter-company process to assure our customers and sales
manager have full visibility on IBM’s warranty options. “
“Europlus are nothing short of excellent. They are very proactive with their renewal notices and
deliver their service in an extremely professional manner. I’ve been working with them for a
number of years now and can thoroughly endorse the service they provide.”
“I was very happy with the service offered by Europlus Direct regarding the purchase of
ServicePac and would most definitely use them again.”

11. For pricing and delivery times please contact us today.
Thank you
T: +44 (0)1274 535 310
E: patricia.salido@europlusdirect.com
W: europlusdirect.com