1. PAUL SCIBERRAS
T. 0411 526 478 E. scrib0071@optusnet.com.au A. 74 Huxley Drive, Horsley
2530
CAREER OBJECTIVE
I am a passionate and innovative person who is seeking to again establish my career
back in the Banking and Finance Industry. I am a customer focused team player with the
ability to achieve outcomes on all levels.
My 28 years of Banking and Finance experience is matched by my outstanding people
skills, bright personality and the ability to learn and adapt to new tasks and
environments quickly, which makes me an asset to any business.
DEMONSTRATED SKILLS
• 28 years experience in Banking &
Finance.
• Excellent customer service skills
• Proven management skills
• Motivated and ambitious
• Ability to learn new computer
systems quickly.
• Proven ability in work under
pressure
• Excellent problem solving abilities
• Outstanding communication skills
• Team player
• Able to meet deadlines
• Flexible, reliable and adaptable
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2. PROFESSIONAL EXPERIENCE
2014 - Current Workskills
Case Manager
I am currently responsible for assisting job seekers with short to medium term disabilities
back into part to full time employment. My role allows me to have clients reskilled via
education and I can assist them with any physical or mental health requirements. Helping
them in these areas allows me to then introduce them back into the main stream
workforce.
2013 - 2014 Campbell Page
Case Manager
I am currently responsible for assisting job seekers with short to medium term disabilities
back into part to full time employment. My role allows me to have clients reskilled via
education and I can assist them with any physical or mental health requirements. Helping
them in these areas allows me to then introduce them back into the main stream
workforce.
2011 - 2012 National Australia Bank
Site Manager Warrawong
I was responsible for driving outstanding performance at the store, contributing to the
local market’s performance by leading local business development, personally delivering
sales and funds under management growth, building great relationships with higher value
clients, instilling an outstanding service quality culture, effectively overseeing daily store
activities, motivating and supporting branch staff to outperform service and sales targets.
I was also responsible for all home lending that related to the store.
Achievements
 Instrumental in increasing the Stores financial performance from 39% of target to
59%.
 Lead and inspired the team to exceed revenue targets and effectively manage
controllable costs
 Proactively contributed to the local area market business plan.
 Built relationships with high value customers during my time as the Store Manager
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3.  Put branch focus on increasing sales and funds under management growth, leads
and referrals for the local area market customer adviser, financial planners and
other specialists
 Implemented initiatives to boost customer satisfaction.
 Worked with Regional Executive Assistant to implement service quality plan,
ensuring a high level of customer satisfaction resulting in an 88% + positive
feedback, this was an improvement from 68%.
 Provided daily support, encouragement, feedback and coaching to staff
2009 - 2011 Australia and New Zealand Banking Limited
Assistant Manager Wollongong Business Centre
This role involved reporting to the Relationship Manager and is an integral part of
Business Banking's service proposition. Business Banking is responsible for managing
small to medium business customer relationships covering a broad and diverse range of
industries and clients from $500k to $10mil.
Achievements
 Exceeded lending targets by $200K by pro actively developing new business
relationships
 Developed six new broker relationships through cold calling and obtaining
referrals
 Increased funds under management by 11.4% against target of 7.1%
2008 – 2009 Australia and New Zealand banking Group Limited
Business Banking Manager Wollongong Business Centre
I was responsible for small business lending, deposits, insurance, financial advice,
international transactions and leasing up to $500K.
Achievements
 Exceeded lending targets by $450K by pro actively developing new business
relationships and managing existing set of 87 customer groups. By contacting
these existing clients I was able to increase our share of wallet with most clients
hence, exceeding my targets.
 Re establish my former broker relationships and through cold calling I was able to
increase my existing broker network which lead to obtaining referrals.
 Increased funds under management by 15.2% against target of 9.6%.
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4. 2007 – 2008 St George Bank
Site/Lending Manager Figtree and Wollongong
I was responsible for driving outstanding performance at the branch, contributing to
catchment performance by leading local business development, personally delivering
sales and funds under management growth, building great relationships with higher value
clients, instilling an outstanding service quality culture, effectively overseeing daily branch
activities, motivating and supporting branch staff to outperform service and sales targets.
I was also responsible for all home lending that related to the branch.
Achievements
 I drove the branch financial performance in order to exceed our targets.
 Led and inspired the team to exceed revenue targets and effectively manage
controllable costs
 Built relationships with high value customers during seven months
 Provided daily support, encouragement, feedback and coaching to staff
2006 – 2007 Australia and New Zealand Banking Group Limited
Small Business Specialist Dapto
I was responsible for small business lending, deposits, insurance, financial advice,
international transactions and leasing up to $100K.
Achievements
 Exceeded lending targets by $200K by pro actively developing new business
relationships
 Developed six new broker relationships through cold calling and obtaining
referrals
 Increased funds under management by 11.4% against target of 7.1%
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5. 2005 – 2006 Australia and New Zealand Banking Group Limited
Site Manager Figtree
I was responsible for driving outstanding performance at the branch, contributing to
catchment performance by leading local business development, personally delivering
sales and funds under management growth, building great relationships with higher value
clients, instilling an outstanding service quality culture, effectively overseeing daily branch
activities, motivating and supporting branch staff to outperform service and sales targets.
Achievements
 I drove the branch financial performance in order to exceed our targets.
 Led and inspired the team to exceed revenue targets and effectively manage
controllable costs
 Proactively contributed to catchment business plan
 Built relationships with high value customers during seven months
 Put branch focus on increasing sales and funds under management growth, leads
and referrals for the catchment client adviser, financial planners and other
specialists
 Was the senior referral point for complex customer interviews and transactions
 Facilitated the migration of customers to other distribution channels Customer
First (Service)
 Implemented initiatives to boost customer satisfaction
 Resolved escalated service issues in the branch
 Worked with the team to reduce queue wait times and seek out and leverage
feedback from customers
 Provided the staff maximum autonomy and self confidence to exceed their
personal goals
 Provided daily support, encouragement, feedback and coaching to staff
Site Manager 2004 to 2005
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6. ANZ Warrawong
Business Development Manager
ANZ Wollongong
2003 to 2004
Small Business Officer
ANZ Nowra
2002 to 2003
Assistant Manager
ANZ Wollongong
2001 to 2002
Senior Relationship Manager’s Assistant
ANZ Toowoomba Qld
1998 to 2001
Relieving Manager’s Assistant
ANZ Darling Downs and Ipswich Region Qld
1998 to 1998
Personal Banking Officer
ANZ Kingaroy Qld
1996 to 1998
Lending Manager’s Assistant
ANZ West End Qld 1993 to 1995
General Branch Assistant
ANZ Brisbane and suburbs Qld
1993
Relief Manager’s Assistant
ANZ Brisbane/Gold Coast Zone Qld
1992 to 1993
Senior Internal Relief
ANZ Institutional Financial Services, Sydney
1989 to 1992
Internal Relief
ANZ Cardholder Services, Sydney and Strathfield
1986 to 1989
Relief Manager’s Assistant and Security Clerk
ANZ South Sydney and Eastern Zone
1983 to 1986
Various Branch Positions
ANZ Annandale
1981 to 1983
TERTIARY
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7. Bachelor of Management, Deakin University Completed on 11th
July 2003
(University Certificate of Management completed)
REFEREES
Casey Bullough
Manager
Campbell Page Nowra
Phone: 0407 898 070
Nancy Jesus
Manager
ANZ Shellharbour
Phone: 0411 527 407
Lisa Jansen
Manager
One Path Wollongong
Phone: 0417 662 966
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