1. PAUL ANTHONY STEWART
416.302.3455 Toronto, Ontario
paulstewarttoronto@gmail.com
LinkedIn: linkedin.com/in/paulstewarttoronto
CORE COMPETENCIES
LEADERSHIP
12+ years experience leading high-performing teams including hiring, developmentand succession planning resulting in >90%
employee satisfaction rating
Hosted 50+ cross-functional project planning sessions (25-30 Directors) annually to drive continuous project delivery
improvement by establishing objectives, delegating accountabilities and measuring results
PROJECTS
12+ years experience leading 100+ complex projects aimed atdriving an optimized customer experience through new product
launches,processes, services,technologies; budgets up to $45M, team sizes 5 to 100;duration of 1 to 14 months;track record
of achieving project milestones and deliverables on time
COMMUNICATION
15+ years of effective program level communication;extensive engagement with internal/external staff, Analyst to Senior Vice
President, through presentations, meetings, conference calls, and emails; Ability to translate and operationalize strategic
objectives throughout the organization
RELATIONSHIP MANAGEMENT
15+ years experience proactively influencing senior/mid-level management, front-line employees, clients, contractors and
vendors through earning trust and by fostering effective relationships to achieve company success
ORGANIZATIONAL DEVELOPMENT
10+ years experience investigating, identifying and implementing changes for continuous improvement of bus iness and
operational processes that consistently resulted in up to 10% cost savings and >10% increase in speed to market
PROFESSIONAL EXPERIENCE
ROGERS COMMUNICATIONS INC. 1999 - 2015
Director, Customer Experience | Project Management Office (Jan/2013 – Nov/2015)
Responsibilities:
Developed,led and coached a team of 20 projectmanagementprofessionals focusedon anticipating,interpreting,planning and
implementing change in a manner that efficiently and effectively delivered strategic products and services to Rogers Enterprise
Business Customers
Project Management accountability for an annual project budget of up to $200M
Maintained an awareness and understanding of all major initiatives that had the potential to impact budgets, resources and
strategic initiatives and effectively communicated recommendations to Senior Leadership
Supported the creation and accountable for the execution of all processes applicable to program delivery including Project
Prioritization, Change Management and cross-functional Resource Planning
Fostered an environment of continuous improvement and created frameworks to encourage all employees to identify process
improvements and adopt best practices
Highlighted Accomplishments:
Built and led the inaugural Project Management Office with annual budgets up to $160M, dedicated to the planning and
implementation of products, services and processes into the Rogers Enterprise Business Unit
Hosted 40+ annual briefing sessions with the Senior Leadership Team (Vice Presidentto Senior Director) to establish and
maintain governance over processes thatcontributed to operational effectiveness
2. Led the collaboration, planning and implementation of key product launches including:
o M2M and Internet-of-Things solutions into our medium business space;focus was on Farm-to-Fork process and quality
optimization through solutions such as Blue Rover (connect, hub, data analysis, predict, decide)
o 2014 Telco CRTC Compliance Ruling; led the collaboration effort across numerous internal business partners along
with financial analytics from Ernst & Young to align Rogers to be fully compliant with moving all the Individually Liable
contracts (>600K from 3yr down to 2yr terms (monthly service fee and hardware subsidy); this was accomplished
through invoking significant change to and creation of processes, policies, systems, communications, and support
structures
Senior Operations Manager, Wireless Operating Company (Apr/2008 – Jan/2013)
Responsibilities:
Developed, led and coached a team of Operations Managers to drive cost efficiency and increase revenues for products and
services
Investigated,recommended and implemented continuous improvement efforts related to business processes and procedures
Fostered an environmentof collaboration in an effort to drive continuous improvementand created frameworks to encourage all
employees to identify process improvements and adopt best practices
Provided leadership with my peers to develop and implement strategies that successfully achieved project objectives
Highlighted Accomplishments:
Managed a $10M implementation of the Oracle ERP Inventory Management System to Rogers’ Supply Chain and Finance
Departments,in partnership with Deloitte Consulting,that reduced hardware fulfillment SLAs by 60% and operational costs by
15%
Led the efforts to repay $35M of revenue for over 500K customers thatwere incorrectly billed for 7 years; this effort led higher
customer satisfaction rates, a positive press release and earning the prestigious Employee of the Year Award
Designed, created and implemented a $750K Online Reservation System, which was recognized as a first in Canada, that
increased customer satisfaction rates by 10% and customer retention rates by 5%
PMO Portfolio Manager, Customer Care Division (Jan/2006 – Mar/2008)
Responsibilities:
Managed the Customer Service project governance and in-take process to help assess, prioritize, plan, implement and close
out programs and projects valued at $50M annually
Developed,implementedand ensured complianceto the utilization of projectmanagementmethodologies,processes,tools and
templates
Highlighted Accomplishments:
Planned, developed and implemented a new 3-tiered project governance framework that standardized decision making and
optimized the gating of projects from initiation to closure resulting in a 15% increase in project quality and a 20% increase in
overall project intake
EDUCATION
Real Estate as a Profession - Conestoga College – Kitchener,ON 1997-1998
PROFESSIONAL DEVELOPMENT
Leading GreatTeams – Rogers Learning & Enablement 2014
Managing Matters - Rogers Learning & Enablement 2013
7 Habits of HighlyEffective People - Franklin Covey Course 2010
COMPUTER SKILLS
Advanced proficiencyin MS Office Products
Intermediate proficiencyin MS Project and MS Visio