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Introduction to SAP BusinessObjects
Disclosure Management
Reduce the time, risk and cost of regulatory disclosures

SAP Canada
May 19, 2011
Agenda


SAP BusinessObjects Disclosure Management and the problem it solves
Customers benefit from SAP BusinessObjects Disclosure Management
SAP BusinessObjects Disclosure Management overview
    Speed and flexibility
    Collaboration
    Compliance and control
Demonstration
Summary




© 2011 SAP AG. All rights reserved.                                Confidential   2
© 2011 SAP AG. All rights reserved.   Confidential   3
SBO Disclosure Management




© 2011 SAP AG. All rights reserved.   Confidential   4
The Challenge of Regulatory Disclosures:
Lack of Automation, Visibility and Control

Collecting disparate data is time-consuming
  Disparate data sources across system landscapes
  Regulatory information contained in spreadsheets
  Manual cut-and-paste for narrative content

Manipulating data manually increases cost
  E-mail workflow reduces visibility into status
  Multiple document instances and versions
  Approvals are cumbersome to manage and audit

Decentralized disclosures increase risk
  Manual cut-and-paste into different formats
  XBRL filing separate from statement publication
  Last-minute adjustments may cause inconsistencies




© 2011 SAP AG. All rights reserved.                   Confidential   5
Today's Reality




© 2011 SAP AG. All rights reserved.   Confidential   6
Disclosure Management Organization and Simplification




                                      SAP Disclosure
                                       Management




© 2011 SAP AG. All rights reserved.                    Confidential   7
Architecture – Disclosure Management




© 2011 SAP AG. All rights reserved.    Confidential   8
Business Analytics Solutions from SAP
Achieve Remarkable Results
                                                           Analytic Applications
                                                By Industry                          By LoB
                                              Financial Services           Service, Sales, and Marketing
                                         Public Sector and Healthcare               Procurement
    Enterprise Performance                       Manufacturing                      Supply Chain                Governance, Risk,
         Management                          Consumer Products                        Finance                    and Compliance
                          Planning,            Retail and Telco                     Sustainability
   Strategy                                                                                                                       Access Risk
                        Budgeting, and       Utilities and more….               IT, HR, and more…          Enterprise GRC
  Management                                                                                                                      Management
                         Forecasting
                                                                                                                                   Continuous
 Profitability and         Financial                                                                        Global Trade
                                                                                                                                   Transaction
Cost Management          Consolidation                                                                        Services
                                                                                                                                   Monitoring
               Disclosure
              Management




                                                                                                              Enterprise Information
     Business Intelligence                                                                                        Management
  Reporting and        Dashboards and                                                                          Data               Master Data
    Analysis            Visualization                                                                         Services            Management

                                                                                                               Event                Content
Data Exploration             Mobile
                                                                                                             Processing           Management

                                                                                                                         Information
               BI Platform                                                                                               Governance




                                                              Data Warehousing
                                         Enterprise Data       High-performance           Data Mart
                                          Warehousing          Analytic Solutions         Solutions

© 2011 SAP AG. All rights reserved.                                                                                        Confidential          9
SAP BusinessObjects Disclosure Management
Reduce the time, risk and cost of regulatory disclosures


Speed and flexibility
  Accelerate the generation of disclosure statements
  Integrate data for a single view across the
  organization
  Optimize the close from source to digital disclosure

Collaboration
  Assign disclosure responsibility to distributed teams
  Automate integration and data flow
  Designed for ownership by finance professionals

Compliance and control
  In-house production of trusted financial statements
  Support multiple financial and regulatory statements
  Enable creation of XBRL-based statements




© 2011 SAP AG. All rights reserved.                        Confidential   10
Speed and Flexibility
Accelerate the generation of disclosure statements


Re-usable report and disclosure statement
structures
   Sample templates for common financial
   disclosure statements (10K, 10Q)
   Statements are composed of components,
   including chapters and sub-chapters
   Components can be re-used in multiple other
   statements

Statement versioning
   Editor checks out a statement component for
   content creation
   Updates are checked in with a new version
   and comments
   Content changes from prior version are
   highlighted for easy identification
   Allows roll-back to prior statement version


© 2011 SAP AG. All rights reserved.                  Confidential   11
Collaboration
Assign disclosure responsibility to distributed teams


Distributed workflow
   Between teams and individuals
   Across hierarchical levels and
   organizations
   Role-driven tasks
   Business-driven configuration of workflow
   tasks, status indicators, and next steps

Change management and approvals
  Separation of roles between editor of
  content, and approver of content
  Audit trails based on workflow,
  management of statement and chapter
  versions, and comments to document
  changes




© 2011 SAP AG. All rights reserved.                     Confidential   12
Collaboration
Designed for ownership by finance professionals


Ease of use
  Utilizes easy-to-use, web-based interface
  Simple creation and linking of financial
  statements and chapters
  Overview of tasks and timelines with due
  dates for better visibility
  Status icons to manage progress of
  statement production and approvals
  No need for IT intervention

Familiar software environment
  Use of Microsoft Office solutions, which are
  familiar to finance professionals
  Microsoft Office templates ensure
  consistent formatting for all statements
  Document versions capture and highlight
  changed information

© 2011 SAP AG. All rights reserved.               Confidential   13
Compliance and Control
In-house production of trusted financial statements


Support for multiple roles
  Administrator role for set-up
  Functional roles for Editor and Approver

Manages the authorization and access to
sensitive data
  Leverages source system authorizations for
  data loads and refreshes
  Authorization to statements and components
  managed in disclosure management solution

Versioning and traceability of all approvals
  Creates an audit trail of tasks and versions in
  the statement production process
  Approvals are managed at the component and
  the complete financial statement levels



© 2011 SAP AG. All rights reserved.                   Confidential   14
Compliance and Control
Enable creation of XBRL-based statements


XBRL engine
  Integrated into the disclosure management
  process to leverage the same source data
  Allows financial professionals to manage
  mapping and tagging using drag-and-drop

XBRL taxonomies
  Supports any taxonomy in use today
  Enables financial users to execute tagging
  using drag-and-drop and business rules
  Allows financial users to extend existing
  taxonomies to provide additional detail to
  investors

XBRL instance documents
  Creation of instance documents by the
  application
  Validation and preview prior to filing

© 2011 SAP AG. All rights reserved.            Confidential   15
Agenda


SAP BusinessObjects Disclosure Management and the problem it solves
Customers benefit from SAP BusinessObjects Disclosure Management
SAP BusinessObjects Disclosure Management overview
    Speed and flexibility
    Collaboration
    Compliance and control
Demonstration
Summary




© 2011 SAP AG. All rights reserved.                                Confidential   16
Agenda


SAP BusinessObjects Disclosure Management and the problem it solves
Customers benefit from SAP BusinessObjects Disclosure Management
SAP BusinessObjects Disclosure Management overview
    Speed and flexibility
    Collaboration
    Compliance and control
Demonstration
Summary




© 2011 SAP AG. All rights reserved.                                Confidential   17
SAP BusinessObjects Disclosure Management
Reduce the time, risk and cost of regulatory disclosures

Key Features                                                     Business Value
  Speed and Flexibility                                          Reduces Time
      Accelerate the generation of disclosure statements           Accelerates the collection and
      Integrate data for a single view across the organization     management of information
                                                                   across the entire enterprise to
      Optimize the close from source to digital disclosure         support regulatory disclosures


  Collaboration                                                  Reduces Cost
      Assign disclosure responsibility to distributed teams        Streamlines and automates the
      Automate integration and data flow                           collection, validation, and
                                                                   approvals with an easy-to-use,
      Designed for ownership by finance professionals              visual interface


Compliance and Control                                           Reduces Risk
      In-house production of trusted financial statements          Enables the production and
      Support multiple financial and regulatory statements         publication of reliable, complete,
                                                                   and auditable financial and
      Enable creation of XBRL-based statements                     regulatory statements



© 2011 SAP AG. All rights reserved.                                                     Confidential    18
Managing the Risks

 Errors                                                            Late Filing
   Feature                            Benefit                       Feature               Benefit
   Integration to                     No rekeying                   Data and template     Quick setup for next
   SAP BW/BPC                                                       Roll-forward          reporting cycle
   Compare feature                    Can see exactly what has      Integrated XBRL       More time at end of cycle
                                      changed

                                                                  1 2
                                                                  3 4
 Feature                              Benefit                       Feature               Benefit
 Role based                           Only authorized users can     Audit Trail           To track who did what,
 security                             view/edit data                                      and when
 Workflow controls                    Tight management of who       Filing ‘validation’   See & review XBRL
                                      sees what and when                                  errors prior to filing

 Insider “Leaks”                                                   Non-Compliance
© 2011 SAP AG. All rights reserved.                                                                     Confidential   19
For More Information


www.sap.com/disclosure-management

See SAP.com for:
Solution briefs
   Disclosure management
   Financial consolidation and reporting

Demos
  Disclosure management
  The Financial Close - Optimizing Performance and Driving
  Financial Excellence

Solution in detail
   Enterprise-wide financial control
   Financial consolidation and reporting
   Starter kits for disclosure management and IFRS

White paper
  The Financial Close - Optimizing Performance and Driving
  Financial Excellence
© 2011 SAP AG. All rights reserved.                          Confidential   20
For More Information about Achieving Financial
Excellence with SAP …


Visit the Financial Excellence Executive
Overview pages on the SAP website for
thought leadership papers, solution
briefs, demos and customer stories:

www.sap.com/financialexcellence




You can also follow us on:

          www.twitter.com/cfoknowledge
                                           http://cfoknowledge.wordpress.com/
          www.twitter.com/sapepm


          www.facebook.com/cfoknowledge                www.sdn.sap.com/irj/bpx
          www.facebook.com/sapepm                      /financial-excellence



© 2011 SAP AG. All rights reserved.                              Confidential   21
Thank You!


Contact information:

Tony Wright – tony.wright@sap.com
© 2011 SAP AG. All rights reserved


No part of this publication may be reproduced or transmitted in any form or for any purpose   Business Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystal
without the express permission of SAP AG. The information contained herein may be             Decisions, Web Intelligence, Xcelsius, and other Business Objects products and services
changed without prior notice.                                                                 mentioned herein as well as their respective logos are trademarks or registered trademarks
                                                                                              of Business Objects Software Ltd. Business Objects is an SAP company.
Some software products marketed by SAP AG and its distributors contain proprietary
software components of other software vendors.                                                Sybase and Adaptive Server, iAnywhere, Sybase 365, SQL Anywhere, and other Sybase
                                                                                              products and services mentioned herein as well as their respective logos are trademarks or
Microsoft, Windows, Excel, Outlook, and PowerPoint are registered trademarks of Microsoft
                                                                                              registered trademarks of Sybase, Inc. Sybase is an SAP company.
Corporation.
IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5, System x,         All other product and service names mentioned are the trademarks of their respective
System z, System z10, System z9, z10, z9, iSeries, pSeries, xSeries, zSeries, eServer,        companies. Data contained in this document serves informational purposes only. National
z/VM, z/OS, i5/OS, S/390, OS/390, OS/400, AS/400, S/390 Parallel Enterprise Server,           product specifications may vary.
PowerVM, Power Architecture, POWER6+, POWER6, POWER5+, POWER5, POWER,                         The information in this document is proprietary to SAP. No part of this document may be
OpenPower, PowerPC, BatchPipes, BladeCenter, System Storage, GPFS, HACMP,                     reproduced, copied, or transmitted in any form or for any purpose without the express prior
RETAIN, DB2 Connect, RACF, Redbooks, OS/2, Parallel Sysplex, MVS/ESA, AIX,                    written permission of SAP AG.
Intelligent Miner, WebSphere, Netfinity, Tivoli and Informix are trademarks or registered     This document is a preliminary version and not subject to your license agreement or any
trademarks of IBM Corporation.                                                                other agreement with SAP. This document contains only intended strategies, developments,
Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.          and functionalities of the SAP® product and is not intended to be binding upon SAP to any
                                                                                              particular course of business, product strategy, and/or development. Please note that this
Adobe, the Adobe logo, Acrobat, PostScript, and Reader are either trademarks or
                                                                                              document is subject to change and may be changed by SAP at any time without notice.
registered trademarks of Adobe Systems Incorporated in the United States and/or other
countries.                                                                                    SAP assumes no responsibility for errors or omissions in this document. SAP does not
Oracle is a registered trademark of Oracle Corporation.                                       warrant the accuracy or completeness of the information, text, graphics, links, or other items
                                                                                              contained within this material. This document is provided without a warranty of any kind,
UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group.                   either express or implied, including but not limited to the implied warranties of
Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are          merchantability, fitness for a particular purpose, or non-infringement.
trademarks or registered trademarks of Citrix Systems, Inc.                                   SAP shall have no liability for damages of any kind including without limitation direct,
HTML, XML, XHTML and W3C are trademarks or registered trademarks of W3C®, World               special, indirect, or consequential damages that may result from the use of these materials.
Wide Web Consortium, Massachusetts Institute of Technology.                                   This limitation shall not apply in cases of intent or gross negligence.
Java is a registered trademark of Sun Microsystems, Inc.                                      The statutory liability for personal injury and defective products is not affected. SAP has no
                                                                                              control over the information that you may access through the use of hot links contained in
JavaScript is a registered trademark of Sun Microsystems, Inc., used under license for        these materials and does not endorse your use of third-party Web pages nor provide any
technology invented and implemented by Netscape.                                              warranty whatsoever relating to third-party Web pages.
SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjects Explorer,
StreamWork, and other SAP products and services mentioned herein as well as their
respective logos are trademarks or registered trademarks of SAP AG in Germany and other
countries.




 © 2011 SAP AG. All rights reserved.                                                                                                                             Confidential            23

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SAP Disclosure Management by Tony Wright

  • 1. Introduction to SAP BusinessObjects Disclosure Management Reduce the time, risk and cost of regulatory disclosures SAP Canada May 19, 2011
  • 2. Agenda SAP BusinessObjects Disclosure Management and the problem it solves Customers benefit from SAP BusinessObjects Disclosure Management SAP BusinessObjects Disclosure Management overview Speed and flexibility Collaboration Compliance and control Demonstration Summary © 2011 SAP AG. All rights reserved. Confidential 2
  • 3. © 2011 SAP AG. All rights reserved. Confidential 3
  • 4. SBO Disclosure Management © 2011 SAP AG. All rights reserved. Confidential 4
  • 5. The Challenge of Regulatory Disclosures: Lack of Automation, Visibility and Control Collecting disparate data is time-consuming Disparate data sources across system landscapes Regulatory information contained in spreadsheets Manual cut-and-paste for narrative content Manipulating data manually increases cost E-mail workflow reduces visibility into status Multiple document instances and versions Approvals are cumbersome to manage and audit Decentralized disclosures increase risk Manual cut-and-paste into different formats XBRL filing separate from statement publication Last-minute adjustments may cause inconsistencies © 2011 SAP AG. All rights reserved. Confidential 5
  • 6. Today's Reality © 2011 SAP AG. All rights reserved. Confidential 6
  • 7. Disclosure Management Organization and Simplification SAP Disclosure Management © 2011 SAP AG. All rights reserved. Confidential 7
  • 8. Architecture – Disclosure Management © 2011 SAP AG. All rights reserved. Confidential 8
  • 9. Business Analytics Solutions from SAP Achieve Remarkable Results Analytic Applications By Industry By LoB Financial Services Service, Sales, and Marketing Public Sector and Healthcare Procurement Enterprise Performance Manufacturing Supply Chain Governance, Risk, Management Consumer Products Finance and Compliance Planning, Retail and Telco Sustainability Strategy Access Risk Budgeting, and Utilities and more…. IT, HR, and more… Enterprise GRC Management Management Forecasting Continuous Profitability and Financial Global Trade Transaction Cost Management Consolidation Services Monitoring Disclosure Management Enterprise Information Business Intelligence Management Reporting and Dashboards and Data Master Data Analysis Visualization Services Management Event Content Data Exploration Mobile Processing Management Information BI Platform Governance Data Warehousing Enterprise Data High-performance Data Mart Warehousing Analytic Solutions Solutions © 2011 SAP AG. All rights reserved. Confidential 9
  • 10. SAP BusinessObjects Disclosure Management Reduce the time, risk and cost of regulatory disclosures Speed and flexibility Accelerate the generation of disclosure statements Integrate data for a single view across the organization Optimize the close from source to digital disclosure Collaboration Assign disclosure responsibility to distributed teams Automate integration and data flow Designed for ownership by finance professionals Compliance and control In-house production of trusted financial statements Support multiple financial and regulatory statements Enable creation of XBRL-based statements © 2011 SAP AG. All rights reserved. Confidential 10
  • 11. Speed and Flexibility Accelerate the generation of disclosure statements Re-usable report and disclosure statement structures Sample templates for common financial disclosure statements (10K, 10Q) Statements are composed of components, including chapters and sub-chapters Components can be re-used in multiple other statements Statement versioning Editor checks out a statement component for content creation Updates are checked in with a new version and comments Content changes from prior version are highlighted for easy identification Allows roll-back to prior statement version © 2011 SAP AG. All rights reserved. Confidential 11
  • 12. Collaboration Assign disclosure responsibility to distributed teams Distributed workflow Between teams and individuals Across hierarchical levels and organizations Role-driven tasks Business-driven configuration of workflow tasks, status indicators, and next steps Change management and approvals Separation of roles between editor of content, and approver of content Audit trails based on workflow, management of statement and chapter versions, and comments to document changes © 2011 SAP AG. All rights reserved. Confidential 12
  • 13. Collaboration Designed for ownership by finance professionals Ease of use Utilizes easy-to-use, web-based interface Simple creation and linking of financial statements and chapters Overview of tasks and timelines with due dates for better visibility Status icons to manage progress of statement production and approvals No need for IT intervention Familiar software environment Use of Microsoft Office solutions, which are familiar to finance professionals Microsoft Office templates ensure consistent formatting for all statements Document versions capture and highlight changed information © 2011 SAP AG. All rights reserved. Confidential 13
  • 14. Compliance and Control In-house production of trusted financial statements Support for multiple roles Administrator role for set-up Functional roles for Editor and Approver Manages the authorization and access to sensitive data Leverages source system authorizations for data loads and refreshes Authorization to statements and components managed in disclosure management solution Versioning and traceability of all approvals Creates an audit trail of tasks and versions in the statement production process Approvals are managed at the component and the complete financial statement levels © 2011 SAP AG. All rights reserved. Confidential 14
  • 15. Compliance and Control Enable creation of XBRL-based statements XBRL engine Integrated into the disclosure management process to leverage the same source data Allows financial professionals to manage mapping and tagging using drag-and-drop XBRL taxonomies Supports any taxonomy in use today Enables financial users to execute tagging using drag-and-drop and business rules Allows financial users to extend existing taxonomies to provide additional detail to investors XBRL instance documents Creation of instance documents by the application Validation and preview prior to filing © 2011 SAP AG. All rights reserved. Confidential 15
  • 16. Agenda SAP BusinessObjects Disclosure Management and the problem it solves Customers benefit from SAP BusinessObjects Disclosure Management SAP BusinessObjects Disclosure Management overview Speed and flexibility Collaboration Compliance and control Demonstration Summary © 2011 SAP AG. All rights reserved. Confidential 16
  • 17. Agenda SAP BusinessObjects Disclosure Management and the problem it solves Customers benefit from SAP BusinessObjects Disclosure Management SAP BusinessObjects Disclosure Management overview Speed and flexibility Collaboration Compliance and control Demonstration Summary © 2011 SAP AG. All rights reserved. Confidential 17
  • 18. SAP BusinessObjects Disclosure Management Reduce the time, risk and cost of regulatory disclosures Key Features Business Value Speed and Flexibility Reduces Time Accelerate the generation of disclosure statements Accelerates the collection and Integrate data for a single view across the organization management of information across the entire enterprise to Optimize the close from source to digital disclosure support regulatory disclosures Collaboration Reduces Cost Assign disclosure responsibility to distributed teams Streamlines and automates the Automate integration and data flow collection, validation, and approvals with an easy-to-use, Designed for ownership by finance professionals visual interface Compliance and Control Reduces Risk In-house production of trusted financial statements Enables the production and Support multiple financial and regulatory statements publication of reliable, complete, and auditable financial and Enable creation of XBRL-based statements regulatory statements © 2011 SAP AG. All rights reserved. Confidential 18
  • 19. Managing the Risks Errors Late Filing Feature Benefit Feature Benefit Integration to No rekeying Data and template Quick setup for next SAP BW/BPC Roll-forward reporting cycle Compare feature Can see exactly what has Integrated XBRL More time at end of cycle changed 1 2 3 4 Feature Benefit Feature Benefit Role based Only authorized users can Audit Trail To track who did what, security view/edit data and when Workflow controls Tight management of who Filing ‘validation’ See & review XBRL sees what and when errors prior to filing Insider “Leaks” Non-Compliance © 2011 SAP AG. All rights reserved. Confidential 19
  • 20. For More Information www.sap.com/disclosure-management See SAP.com for: Solution briefs Disclosure management Financial consolidation and reporting Demos Disclosure management The Financial Close - Optimizing Performance and Driving Financial Excellence Solution in detail Enterprise-wide financial control Financial consolidation and reporting Starter kits for disclosure management and IFRS White paper The Financial Close - Optimizing Performance and Driving Financial Excellence © 2011 SAP AG. All rights reserved. Confidential 20
  • 21. For More Information about Achieving Financial Excellence with SAP … Visit the Financial Excellence Executive Overview pages on the SAP website for thought leadership papers, solution briefs, demos and customer stories: www.sap.com/financialexcellence You can also follow us on: www.twitter.com/cfoknowledge http://cfoknowledge.wordpress.com/ www.twitter.com/sapepm www.facebook.com/cfoknowledge www.sdn.sap.com/irj/bpx www.facebook.com/sapepm /financial-excellence © 2011 SAP AG. All rights reserved. Confidential 21
  • 22. Thank You! Contact information: Tony Wright – tony.wright@sap.com
  • 23. © 2011 SAP AG. All rights reserved No part of this publication may be reproduced or transmitted in any form or for any purpose Business Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystal without the express permission of SAP AG. The information contained herein may be Decisions, Web Intelligence, Xcelsius, and other Business Objects products and services changed without prior notice. mentioned herein as well as their respective logos are trademarks or registered trademarks of Business Objects Software Ltd. Business Objects is an SAP company. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. Sybase and Adaptive Server, iAnywhere, Sybase 365, SQL Anywhere, and other Sybase products and services mentioned herein as well as their respective logos are trademarks or Microsoft, Windows, Excel, Outlook, and PowerPoint are registered trademarks of Microsoft registered trademarks of Sybase, Inc. Sybase is an SAP company. Corporation. IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5, System x, All other product and service names mentioned are the trademarks of their respective System z, System z10, System z9, z10, z9, iSeries, pSeries, xSeries, zSeries, eServer, companies. Data contained in this document serves informational purposes only. National z/VM, z/OS, i5/OS, S/390, OS/390, OS/400, AS/400, S/390 Parallel Enterprise Server, product specifications may vary. PowerVM, Power Architecture, POWER6+, POWER6, POWER5+, POWER5, POWER, The information in this document is proprietary to SAP. No part of this document may be OpenPower, PowerPC, BatchPipes, BladeCenter, System Storage, GPFS, HACMP, reproduced, copied, or transmitted in any form or for any purpose without the express prior RETAIN, DB2 Connect, RACF, Redbooks, OS/2, Parallel Sysplex, MVS/ESA, AIX, written permission of SAP AG. Intelligent Miner, WebSphere, Netfinity, Tivoli and Informix are trademarks or registered This document is a preliminary version and not subject to your license agreement or any trademarks of IBM Corporation. other agreement with SAP. This document contains only intended strategies, developments, Linux is the registered trademark of Linus Torvalds in the U.S. and other countries. and functionalities of the SAP® product and is not intended to be binding upon SAP to any particular course of business, product strategy, and/or development. Please note that this Adobe, the Adobe logo, Acrobat, PostScript, and Reader are either trademarks or document is subject to change and may be changed by SAP at any time without notice. registered trademarks of Adobe Systems Incorporated in the United States and/or other countries. SAP assumes no responsibility for errors or omissions in this document. SAP does not Oracle is a registered trademark of Oracle Corporation. warrant the accuracy or completeness of the information, text, graphics, links, or other items contained within this material. This document is provided without a warranty of any kind, UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group. either express or implied, including but not limited to the implied warranties of Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are merchantability, fitness for a particular purpose, or non-infringement. trademarks or registered trademarks of Citrix Systems, Inc. SAP shall have no liability for damages of any kind including without limitation direct, HTML, XML, XHTML and W3C are trademarks or registered trademarks of W3C®, World special, indirect, or consequential damages that may result from the use of these materials. Wide Web Consortium, Massachusetts Institute of Technology. This limitation shall not apply in cases of intent or gross negligence. Java is a registered trademark of Sun Microsystems, Inc. The statutory liability for personal injury and defective products is not affected. SAP has no control over the information that you may access through the use of hot links contained in JavaScript is a registered trademark of Sun Microsystems, Inc., used under license for these materials and does not endorse your use of third-party Web pages nor provide any technology invented and implemented by Netscape. warranty whatsoever relating to third-party Web pages. SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjects Explorer, StreamWork, and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries. © 2011 SAP AG. All rights reserved. Confidential 23