Villiger Book - Intro & Fundamentals

1. 1for Retail , Banking
and CIT industry
breaking with the past
Intelligent
CashLogistics 2.0
Intelligent
CashLogistics 2.0

2. 1
Breaking with the past
Today all stakeholders involved in cash handling
are experiencing a significant uncertainty about
their future.
The reasons for this may be found in the current
crisis, technical innovations, and how we use
cash itself.
Logically we cannot solve today’s challenges
with the solutions of yesterday. Sometimes we
must break with the past!
In this book you will discover ideas, attitudes,
concepts, and solutions how we may master our
common future.

3. 2 3
Crisis, Crime, Cash -
Threats that need new solutions
Dear Reader,
I am pleased to present you with the
new edition of the VILLIGER book.
Here you can read about the latest con-
cepts regarding efficient and secure cash
handling.
You will find fascinating articles about
intelligent cash logistics solutions which
present a unique and revolutionary
approach towards this topic:
• The outstanding MiniPayIn solution
for retail shops opening new markets
to CIT, machine manufacturers and
banking industry
• Cash logistics solutions that provide
data that help identify where the
cash is at any given time
• The multivendor ATM and
Retail cassettes end-to-end
solution
• And the new ergonomic
and affordable CIT products
that break with existing
standards.
I am convinced you will find the contents
of this book both interesting and inform-
ative.
Yours faithfully,
Peter Villiger
Concepts, solutions
and systems that
break with existing
standards.

4. 4 5
Contents
IMPORTANT
page 06
RETAIL Solutions
upcoming article
ATM Solutions
upcoming article
CIT Solutions
upcoming article
Fundamentals
page 90

5. 6 7IMPORTANT
IMPORTANT
7

6. 8 9IMPORTANT
tation becomes too much at all levels.
Remember HEROS and Arnolds in Ger-
many, and take into account the dark
figure of cases as well.
The big resistance to progress in the CIT
operation is the armoured car legacy.
About 90% of the CIT transports world-
wide is done with an armoured car and a
two or three man crew. It is known that
armoured cars have no absolute secu-
rity. Thicker walls and stronger guns are
overcome with even more brutal and
shocking methods. Some compare the
CIT industry with dinosaurs with armour
and weapons, instead of process and
technology. Compare the progress of
Peter Villiger talks strait
Markets and Cash
The European markets are deep in the
crisis. Even if some would say the real
crisis did not even start.
Banks have probably the most impor-
tant role to manage a country out of
recession, and it is a tightrope walk for
them. On the one side they stop lend-
ing money to business’ to reduce their
short-term risk, on the other side this
hinders business growth in the country
which makes it worse.
In the crisis the importance of cash
increases in relation to card transac-
tions. The feel good factor to feel money
in your pocket, the ease of use and
the lower cash handling costs for the
receiver are real and emotional factors
that favour the use of cash.
CIT Industry
The reputation of the CIT industry is con-
tinually at risk. On one hand the news
about attacks on CIT transport makes
headline news, on the other hand the
shocking news is when internal crime
happens. And why can this happen? If
the transparency of cash handling proc-
esses is not sufficient then the temp-
the CIT and agriculture industries; fun-
damentally CIT is done the same way as
it was 80 years ago.
Moreover, the example of Belgium in the
1990s has dramatically proven that an
armoured car has no protection against
brute attacks.
But why is it that the CIT managers obvi-
ously do not change this old concept?
Maybe as the CIT business is very risky, it
keeps higher service prices, however I‘m
convinced that if they had to join a crew
only for one hour per month, they would
never use this high risk system again.
The traditional CIT companies have big
competition between the current mar-
ket players. But there are even bigger
threats coming from the outside.
The famous “Por-
ter five forces anal-
ysis” may open our
eyes.
At the ESTA con-
ference 2011 Ken
Niven, then presi-
dent of ESTA, rec-
ognised the IBNS
suppliers as an
integral part of
the CIT industry. Although the industry
relies heavily on innovative IBNS manu-
facturers, the reality is that the IBNS
suppliers cannot recognise much sup-
port from CIT companies and there is lit-
tle evidence in partnership.
Visions and outlook
What are the visions and strategies of
CIT companies today to improve the sit-
uation of shrinking profits and increas-
The big resistance
to progress in the
CIT operation is
the armoured car
legacy.
To tune the business
at the operational
level is a basic
activity. But it is
enough to survive?
In the crisis the
relevance of cash
increases in relation
to card transactions.
New entrants
Industry
competitors
Suppliers Buyers
Substitutes

7. 10 11IMPORTANT
Much more significant than the direct
costs of attacks on cash are the huge
losses in the cash handling circle due to
missing transparency. The only logical
step for VILLIGER was that the powerful
existing ink staining electronics manages
as well the data about the transported
cash.
All this data communication works con-
tactless and all interested parties get full
transparency about place and amount of
the cash. The significant market advan-
tages of the VILLIGER solutions are that
the system may be installed into exist-
ing and new cash handling machines
and that the core technology works
multivendor.
Business ethics
„Near the end of a society or civiliza-
tion, they typically become very corrupt.
Either the government runs the busi-
nesses or the businesses run the govern-
ment.“ - a famous quote from Dr. Marc
Faber, as well known as Mr. Gloom-
BoomDoom.
There are too much misleading incen-
tive schemes for managers in many
industries. Most of these schemes are
too short term. They are not building
up the needed long-term partnerships.
In a short time you are not able to build
up the experience, know-how and con-
fidentiality.
The direction should be “no corruption,
honesty, innovation, maximum cus-
tomer orientation and sustainable prof-
itability”.
Business partnership means as well to
pay suppliers in time and in a fair way.
It cannot be to “lend” money from sup-
pliers. But this often indicates the liquid-
ity problems from the buyer and not the
Peter Villiger talks strait (cont.)
ing risks? To tune the business at the
operational level is a basic activity. But it
is enough to survive?
I believe a role model vision statement
for a CIT company should include key-
words like confidence, reliability, secu-
rity, and innovation. But it also must
include partnerships, promoting cash,
and environmental considerations.
I strongly hope that the CIT industry have
or develop the right visions and strate-
gies to master the increasing challenges
of the current long-lasting crisis.
Breaking with the past
With the current VILLIGER SECURITY
solutions’ portfolio we have launched a
new age. An age that is characterised by
prevention, partnerships, multivendor
solutions, cost reduction, and improved
profitability.
Ink and DNA are a powerful combination
and a strong deterrent against crime.
According to Tony Benson, former secu-
rity officer of Loomis, in the UK within
two years crime against CIT was reduced
by 50%. Furthermore, in Chile it has
become required by law.
Some European markets still seem to be
manipulated against innovation. Today‘s
homologations and certifications hinder
progress. We can observe in Belgium
where massively “over-tuned” test pro-
cedures have been keeping IBNS manu-
facturers away from introducing inno-
vative and improved solutions to the
market. At the same time Brink’s has
been working with hundreds of VILLIGER
cases every day that have not even had
a net protection as part of the security.
In our neighbouring country of Ger-
many, the VILLIGER Connecting System
has been and is used as well as simi-
lar products from the supplier Gehrer.
Insiders praise the highly effective pro-
tection which has nothing to do with
“over-tuned” homologation procedures.
Innovation may not be blocked anymore.
Or we may ask, what the bigger crime is,
to make a bank robbery or to block inno-
vation?
Catalyst for teamwork
The catalyst for collaboration is a stand-
ard for the interface. VILLIGER with its
complete range of multivendor ATM and
Retail cassette products sets the de facto
standard. And most important is that a
standard may be used for the installed
base, as well for new systems.
good intention of longterm collabora-
tion with a strategic supplier.
Prevention
Only the guy who manages chaos gets
a decoration. The guy who is preventive
and prohibits the chaos from happening
is never rewarded. That‘s the security
officer‘s dilemma!
Nassim Nicholas Taleb explains this par-
adox in his famous book „Black Swan -
The Impact of the Highly Improbable “.
Some security officers also struggle with
the „100% target“. Often they focus only
a piece of a puzzle and forget the whole
picture.
Teamwork
Purchasing of capital goods in the secu-
rity sector must be driven by long-term
thinking and strategic partnerships. All
partners must be able to make sustain-
able profits in order to maintain and
further develop their core products and
services.
Together the markets could be devel-
oped to reduce crime and costs.
The future is PARTNERSHIP, COLLABORA-
TION, and JOINT INNOVATION.
Innovation
may not
be blocked
anymore.

8. 90 91Fundamentals
Fundamentals
91

9. 92 93Fundamentals
Intelligent Cash Logistics
It is surprising that in moving cash the
state of the art concepts of goods logis-
tics are not yet fully implemented.
For example in meat logistics you can
nearly online track and trace your beef
from your plate back to the cow some-
where in the Scottish highlands with
every single data detail you wish to
know. E.g. RFID chips measure the tem-
perature of the frozen meat every single
minute on the journey to the shelf of the
retailer where you buy your beefsteak.
Intelligent cash cassettes
More and more cash handling is realized
with cash cassettes. Having its origin in
the ATM industry, most cash handling
machines in retail are based on cassettes
as well.
To add security to these cassettes VIL-
LIGER did implement a multivendor end-
to-end ink protection solution which is
controlled by a high sophisticated elec-
tronics board.
Therefore Peter Villiger made just a logi-
cal step forward to use the same board
to exchange data to increase the opera-
tional transparency as well.
No wonder some of the leading cash
handling machine manufacturers
like Wincor Nixdorf or GRG Banking
launched solution concepts which are
based on data carrying cash cassettes in
Worldwide much more
cash is lost because of
missing transparency
than because of
external crime.
Cash Center
Retail HQ
Bank HQ
Vehicle
Vehicle
Cash
Cash
Data
Pavement
Pavement
ATM - Bank - Retail
order to reduce costs for the manage-
ment of cash.
The CINEO concept of Wincor Nixdorf
goes even one step further and offers a
whole palette of hardware and software
to optimize cash handling within big
banks or retail stores, inter-business for
example in big malls and in a ideal world
as well for all cash transactions of a cash
center.
Opportunity for „VILLIGER“
cassettes
While CINEO needs new hardware to
run only within Wincor Nixdorf installa-
tions, VILLIGER based cassettes may run
multivendor and existing installations
may easily be upgraded. Ink protection
and data transparency: two birds with
one stone.
Support

10. 94 95Fundamentals
Risk assessment checklist
All „cash“ industries
FF Worldwide economical crisis
FF Increasing unemployment rate
FF Increasing costs of labour and fuel
FF Increasing crime rates on real and
electronic cash
FF Organized criminals with inside
expertise
FF Non deterrent security systems
Banking / ATM
FF Financial crisis with huge impact
on cost management
FF Increasing crime with skimming of
debit card data
FF Dilemma of in- or outsourcing ATM
network management
FF ATM‘s with high transactions at
third party locations
FF ATM ram raids
FF ATM attacks with gaz or explosives
FF Damage to buildings and environ-
ment
FF Attacks on cash replenishment
FF Not satisfying physical security
measures
FF Not satisfying video control
FF Long out of service periods during
cash replenishment
Retail
FF Cash is preferred payment method
worldwide
FF Manual cash counting needs time
and may produce mistakes
FF Expensive cash recyclers pay back
only for big stores
FF Lots of attention on discrepancy
management
FF Internal theft is about one percent
of turnover worldwide
FF Petty criminals attack cash at the
point of sale
FF Shocked employees after an attack
FF Shoots in the shop with danger to
employees and customers
FF Dilemma between overnight cash
storage and daily CIT pick-ups
FF Attack during walk to deposit bank
safe
CIT
FF Increasing costs of operation
FF Shrinking profitability
FF Change of legislation
FF Variety of security systems
FF Counting and process mistakes
FF Internal theft
FF Whistle-blow of inside information
FF Attacks on pavement, cash delivery
and pickup
FF Attacks on CIT vehicle
FF Tiger kidnapping
FF Heavy attack on cash center
FF Dead or injured employees
Risk assessment is an
ongoing task für executives and
security officers in all industries that
handle cash.

11. 96 97Fundamentals
Ultimate Security Ink
The VILLIGER Ultimate Security Ink
was especially designed to meet the
demanding profile of requirements of a
penetrating ink combined with the high-
est forensic security marking technology
available. This is the “Ultimate” security
ink, whose primary function is to help in
identifying stolen cash and valuables in
transit, and provid-
ing a direct forensic
link to evidence the
perpetrators.
LNE certified, the
VILLIGER Ultimate
Security Ink pro-
vides true staining
power, exceptional
penetrating ink per-
formance together
with a favourable
risk and safety and sustainability pro-
file. In the event of an attack on a cash
protection box, the dye penetrates the
notes rapidly and permanently.
Benefits
• Forensic Marker-technology ensures
100% verification of ink used to mark
cash or valuables in transit.
• Certified by LNE, passing over 47
aggressive wash-out tests
• Favourable Risk and Safety Profile
-- No dangerous good according to
the transport regulations for road
(ADR), rail (RID) sea (IMO) and air
(ICAO / IATA) transport.
• Superior Performance
-- Persistent, exceptional staining
power
-- Resists wash-out, with bright deep
color
-- Great Capillary Action
-- High Penetration Speed and Depth
DNA Stands For Do Not
Attempt
“If you commit a cash box robbery, you
will be caught and prosecuted to the
fullest extent of the law,” Tony Benson,
Loomis UK Risk Director.
Trusted and depended upon by law
enforcement around the world, DNA
is the “Gold Standard” of forensic evi-
dence. Used by the FBI, Interpol and
forensic labs around the world, DNA
authentication is absolute in charac-
ter. Thus, Inks equipped with SigNature
DNA markers are a form of legal, foren-
sic evidence that is accepted by courts
globally.
Any cash stolen is stained with DNA, any
criminals who come into contact with
the cash are also stained with the DNA.
This is a significant deterrent to crimi-
nals, as they stand a far greater chance
of being convicted if they attempt a rob-
bery where DNA is used as part of the
cash degradation system.
SigNature® DNA: 100%
Success Rate Linking
Criminals to Cash
• 600 million items marked for brand
protection
• 1100 cash boxes protected
• 100% identification
• 41 police submissions authenticated
in the last 15 months
• 21 cases where the DNA marker was
identified
• 16 convictions obtained
• 122 years of jail time for criminals
convicted in cases where DNA tag-
gant was key evidence
Benefits
• Custom-made botanical SigNature
DNA markers for each box or cassette
• Embedment of SigNature DNA in VIL-
LIGER security ink
• DNA marker persists, even after
attempts to remove ink stains from
notes
• Authentication of SigNature DNA
on stained banknotes, as well as on
other forms of evidence recovered
such as mobile phones, clothing, fab-
ric, firearms and even skin
• Expert Witness reports and services
for court cases.
• Police and Customer support and
training
SigNature DNA cannot be:
• visually detected
Other non forensic Frontline
systems
Forensic
Primary attributes Secondary attributes Tertiary attributes
Attributes are obvi-
ously visible. No
tools or devices
needed for identifi-
cation.
Attributes are obviously
visible or hidden. Identifi-
cation with simple tools or
devices.
Attributesarehiddenorencrypted.
Identification with complex tech-
nology: DNA Technology
VILLIGER Security Ink VILLIGER ULTIMATE
Security Ink

12. 98 99Fundamentals
• removed or altered
allowing for 100% forensic authenti-
cation of recovered banknotes. Stolen
banknotes recovered by the Police can
be fully verified at Applied DNA’s labora-
tories, located in the UK and US.
This marker technology offers the pos-
sibility of infinite encodings (e.g. each
cash protection box can possess its own
encoding) and thus facilitates the retrac-
ing of a note to its origin and conse-
quently to the criminal act.
VILLIGER SECURITY INK
There are Security Inks available in a
Standard Version, fulfilling all require-
ments for a successful and irreversible
staining of banknotes. To allow for the
detectability and traceability of a single
stained note back to its origin we offer
other non-forensic
security marker sys-
tems in combina-
tion with the stand-
ard penetrating ink.
For this application,
the different mark-
ers were selected
from different so-
called attribute-
groups and thus
represent different levels of security and
complexity. The forensic level is covered
with the VILLIGER ULTIMATE SECURITY
INK.
Primary Attribute
Markers
The very special colour tone is very dis-
tinct to conventional products and thus
can be considered already as a primary
attribute. We apply different colours for
each product family.
Secondary Attributes
The ink equipped with a very robust
Audio signalling marker interacts with
Infra-Red light. The marker is invisible to
the human eye and thus does not mod-
ify the appearance and properties of the
ink. Special apparatuses for detection
will be provided and allow for an instant
detection. Conventional staining inks
do not give a signal with the respective
detection unit.
The luminescence marker is invisible to
the human eye but appears with a bright
colour when irradiated with UV-lamps
(365 nm). The marker absorbs light in
the UV-spectral range but emits visible
light. It resists wash-out and is easy to
detect for Bank Tellers or Cashiers with
existing detection technique. The lumi-
nescence is very obvious even for little
stains and an untrained eye.
To maximize crime prevention it’s
a must to announce that cash is
protected with ink and DNA.
Criminals HATE INK and DNA!
VILLIGER Ultimate Security Ink is
effective on both traditional and
polymer based notes without the
use of toxic ingredients.
The marker is
invisible to the
human eye and thus
does not modify the
appearance and
properties of the
ink.

13. 100 101Fundamentals
Cash Protection in Belgium and
Luxemburg
Two of the smallest and quietest coun-
tries in the world, had a tough time from
the criminals between 1980 and 2005.
by Stéphane Legein,
Senior Security Consultant BENELUX
and Africa,
VILLIGER SECURITY SOLUTIONS AG
Many attacks inside Bank branches, at
ATM installations, in large department
stores and of course also attacks on the
CIT transport services. Only in 1982 28
people have been
killed during cash
attacks.
The Post Office
value transport
also had hundreds
of attacks over a
couple of years;
the other CIT com-
panies as well, too
many losses in cash, and unfortunately
in people!
The first natural solution, was to increase
the protection by building heavier safes
around the ATM’s, also to buy very high
quality armoured trucks, that was all
very expensive, and not efficient at all.
Higher protection meant that the attacks
could become more and more bru-
tal - and in consequence people were
killed, and the costs associated with this
approach would be high.
The ATM attacks were not ram raids
or stolen from the bank, but the ATMs
where exploded with the whole building
- the CIT trucks were also exploded, too
many people on board were killed.
Even the Insurance Companies did not
want to cover the risk anymore, with all
consequences.
The government together with indus-
try specialists, decided to offer support
to the local CIT companies , at the time
G4S, Brink’s, and GMIC, as long as they
would commit to use “Intelligent Sys-
tems” for the cash protection during
transport.
VILLIGER and Axytrans were the two
first companies to be homologated and
active on the BeLux market - and since
then, no single truck equipped with VIL-
LIGER cases have been attacked success-
fully.
The criminals made some last attacks
about 2005, during the traffic hours
when they attacked a Brink’s truck with
explosives. Five VILLIGER cases were
moved out of the cabin, but none of
them were taken away by the criminals,
they knew that VILLIGER cases would
offer them not one single euro, as the
cases were activated.
Thanks to our VILLIGER Intelligent Solu-
tions, all objectives where achieved, in
Belgium and Luxemburg. Violence pro-
vides no reward during an attack on
value transport and hold-ups will not
pay out anymore.
Every attack result is the same will have
the same consequence, maculation of
all notes in the system.
Five VILLIGER cases were moved out of the cabin, but none
of them were taken away by the criminals, they knew that
VILLIGER cases would offer them not one single euro, as the
cases were activated.
Stéphane Legein, Senior Security
Consultant BENELUX and Africa
VILLIGER and
Axytrans did make
disappear the brutal
and weekly attacks
in Belgium

14. 102 103
VILLIGER SECURITY since 1988
started to copy the concepts and sys-
tems of VILLIGER SECURITY.
On the one hand you may be proud if
your industry competitors copy your
products on the other side it makes you
angry.
To protect himself and his company
against this modern piracy Peter has
patents for all key technologies in more
then eight patent groups.
More than eight patent groups
protect VILLIGER SECURITY
against the modern piracy.
Today in 2012 VILLIGER SECURITY and its
founder and main owner Peter
Villiger have a track record of 29 years.
And he is the only CEO in the industry
who has this continuity.
The driver behind Peter‘s motivation
is the vision to reduce the number of
attacks on cash transports to zero and to
help his customers to make profits.
1989 bank notes were mainly trans-
ported in jute bags. Armed security was
therefore necessary. The idea was to
make it hard for the criminals to get to
the money.
The driver behind
Peter‘s motivation is no
attacks and profits for
his customers.
So Peter came up with the revolution-
ary idea to invalidate the money. This
was achieved by ink that is activated as
soon as the case is attacked or opened
by force.
Continuously the security systems have
been improved and extended during the
last twenty years.
Driven by his vision and by listening to
his customers Peter Villiger pioneered
the industry. Sometimes he was ahead
of time with his concepts and ideas, but
some years later competitors already
Fundamentals

15. 104 105Fundamentals
IP is protected by patents
Cassette communication with
secure point to point infrared
waves in security environments
cannot be copied.

16. 106 107Fundamentals
VILLIGER HQ in Switzerland
1988 Peter Villiger founded his com-
pany in the central part of Switzerland.
30 km south of the Zurich airport the HQ
of VILLIGER is in Sins, a village between
Zurich and Lucerne.
The famous Swiss mountains Eiger,
Mönch and Jungfrau on the picture to
the left is near the city Interlaken. This
“must see” area is 100 km away from
VILLIGER.
Switzerland is a federal republic consist-
ing of 26 cantons, with Bern as the seat
of the federal authorities. The country
is situated in Western Europe where it
is bordered by Germany to the north,
France to the west, Italy to the south,
and Austria and Liechtenstein to the
east.
Switzerland is a landlocked country geo-
graphically divided between the Alps,
the Central Plateau and the Jura, span-
ning an area of 41,285 km2. While the
Alps occupy the greater part of the ter-
ritory, the Swiss population of approxi-
mately 7.8 million people concentrates
mostly on the Plateau, where the largest
cities are to be found. Among them are
the two global cities and economic cen-
tres of Zurich and Geneva.
The Swiss Confederation has a long his-
tory of neutrality—it has not been in a
state of war internationally since 1815.
It pursues an active foreign policy and
is frequently involved in peace-building
processes around the world. Switzerland
is also the birthplace of the Red Cross.
Switzerland comprises three main lin-
guistic and cultural regions: German,
French, and Italian. The Swiss therefore
do not form a nation in the sense of a
common ethnic or linguistic identity. The
strong sense of belonging to the coun-
try is founded on the common historical
background. Shared values are federal-
ism, direct democracy, neutrality and
Alpine symbolism.. The establishment of
the Swiss Confederation is traditionally
dated to 1 August 1291.
107
Mönch 4107 m Eiger 3970 m Jungfrau 4158 m

17. 108 109Fundamentals
The VILLIGER Show Room

18. 110 111Fundamentals
But customers expect and get more from
VILLIGER. The solutions must fit seam-
less into existing or new and innovative
cash handling processes in CIT, banking
or retail industry.
Peter Villiger recognized very early that
he only gets good money for his solu-
tions if he can deliver competitve edge
to his customers.
Last but not least and sitting at the head
position of the pentagram are VILLIGER‘s
consulting capabilities.
Most of the VILLIGER products and solu-
tions were triggered with a flip chart
drawing that was created during a solu-
tion workshop with customers.
Best of all: VILLIGER consulting results
are transformed into systems within a
few months.
Focus on Customer‘s ROI Cash Industry
Consulting
experience
Cash Processes
optimization
System
reliability and
lifetime
Maximum
security and
prevention
Innovation and
development
What is ROI?
ROI is the most important key figure in
order to take good decisions about busi-
ness investments.
How much Return On Investment do I
get for the money spent?
• less than 100%?
• more than 120%?
• 300% - 1000%?
It is obvious that we want to have more
money back, than we spend and so the
ROI should be significantly bigger than
100%.
It is not so easy to have exact numbers
in the calculation, because some factors
have to be estimated. Therefore good
ROI results for buying decisions start
from 300% upwards!
But what is the formula for ROI?
It is quite simple: You divide all benefits
of the investment by the price. You can
do it for each year or for the whole life-
time of the solution. Multiply the result
by 100 and you have the Return On
Invest in %.
The figure below the fraction bar is nor-
mally the easy part. Here you put the
total price in. The more difficult part is
to calculate the total benefits of a new
solution.
Important in security industry is to add
to the obvious benefits the prevented
losses thanks to the new solution.
Here you need industry experience and
the know-how to estimate all conse-
quences of an event that has negative effects on the business figures. The ice-
berg gives a good comparison between
direct, visible and hidden costs of nega-
tive events.
The VILLIGER Pentagram
In order to maximize the ROI and the
profitability of customers VILLIGER can
base on five strengths.
Peter Villiger is the only expert in the
cash protection industry who runs his
own company since more than 23 years.
The pentagram is based on the techni-
cal setup of cash solutions which require
maximum security and maximum reli-
ability and lifetime.
ROI =
benefits + prevented losses
investment
x 100%
You need industry experience to
estimate all consequences of an
event that has negative effects on
the business figures.
Customer‘s
ROI and
Profitablity

19. 112 113Fundamentals
Worldwide Customers
Together with industry leaders in CIT, Banking and
Retail VILLIGER pioneered effective cash protection
solutions.

20. 114 115Fundamentals
Teamwork is essential
Governm
ent
Cash
In
Transit
Insurances
Banks
RetailersATM
M
anufacturers
RetailM
anufacturers
InkSystem
Suppliers
Associations
UnionsState
Bank
Police
Lessons learned
One of the most important lessons from
the successes and failures around effi-
cient and secure cash handling is that
all stakeholders should work together in
order to achieve the best results for our
society.
Key role of government
The government of each country has the
responsibility to set up good living and
working conditions for its citizens.
Together with the National or State
Banks the framework for electronic and
cash payments are set.
In order to fight against or prevent crime
on cash an active role of the state is nec-
essary to bring all stake­holders around
cash handling together.
Unfortunately we observe still lots of
very passive stakeholders, worst case
defending short term and egoistic objec-
tives.
Technical collaboration
Japanese companies have proven in the
past that collaboration in the area of
base technology is a major advantage
for all participants, even being very com-
petitive against each other in the sales
markets.
Today it would make a lot of sense that
ATM manufacturers work together in
the area of security base technology.
Today the threat to them is that no ATM’s
are sold anymore into risky markets.
Banks do not buy ATM’s today as they
did before. ATM sales numbers did drop
dramatically and world leaders in ATM
production are executing though cost
reduction programs.
On the other side Banks should satisfy
the basic need for the society to have
access to cash anytime. Cash that is even
more important in crisis times.
And it is a very expensive solution to
empty all ATM’s in a shopping mall in
Brazil and to refill the ATM’s again next
morning.
Breakthrough potential
The VILLIGER ATM solution with its elec-
tronic core part and the ink staining
mechanism could be deployed in any
existing multivendor environment. And
multivendor is very important. Not only
for banks, it is very important for an effi-
cient CIT operation.
Not working together, or even
worse against each other in the
past did cost the society billions of
dollars and euros.
Unfortunately we
observe still lots
of very passive
stakeholders, worst
case defending short
term and egoistic
objectives.

21. 116 117Fundamentals
Peter Villiger in person
Peter Villiger is the main character at
VILLIGER SECURITY. He did found
the company 29 years ago and he is
the majority shareholder. His vision,
his experience and his genius nature
do impress people around the world.
by Andy Villiger*
Master of Computer Science ETH,
minor shareholder and member of
the Board of Directors of
VILLIGER SECURITY
In difference to all competitors in the
cash security and cash handling
industry he has a 29 year track record
of being the chairman of the company.
Custom-ers appreciate this continuity.
Young days
Peter wanted to become a priest until
the age of 14. The reason was because
his uncle was a padre and his aunt is a
nun (today 97 years old) and at that
times it was a practice that one family
member becomes a priest. Good luck
Peter decided then to take the engi-
neering road. But preaching is somehow
in his blood and when he is convinced
about a new solution that does any-
thing good to the stakeholders of the
cash industry, he can preach like a priest
from the pulpit. Or he can get very pas-
sionate and angry if anybody prohibits
progress and innovation in the cash han-
dling industry. For example homologa-
tion procedures in some countries are
only protecting some suppliers, making
it difficult for customers to buy innova-
tive products at affordable prices.
Inventor of ink protection
The first cash case in the world with
ink protection was developed by Peter
Villiger in 1988. Up to then there have
been some cash cases in use with
smoke. And Peter already at that time
didn’t accept the negative aspects of
smoke and did launch the ink security
case, which is the world standard for
intelligent banknote neutralisation sys-
tems today (IBNS).
Peter invests all his energy, time and
money into his business future. He is
much more fascinated about a new
product prototype he did create over-
night than anything else. Ok, there is
one exception where Peter can forget
his business for a while, when he drives
his dragster style customised Harley
Davidson.
Peter is a visionary
Those who know Peter already, appreci-
ate his energy and his passion for cus-
tomer solutions that are better than
anything else in the market.
Nothing seems to him impossible. Peter
challenges industry issues head on.
Sometimes receivers of his messages are
at first taken back. After some thought
most understand Peter’s view, even if
some may not agree yet. Some years
later most agree.
IP protected by patents
Peter Villiger is very proud of all the
patents he made. These patents pro-
tect his inventions and the investments
of customers. For example the infrared
communication between cassettes and
checkpoint is one of the key inventions
and patents from Peter Villiger found
in many of the VILLIGER solutions. If
competitors copy Peter’s solutions they
may get a knock on the door sooner or
later.
Peter wanted to become a priest
until the age of 14.
Nothing seems to
him impossible. Peter
challenges industry
issues head on.
The only way to forget his business
for a while, is when Peter drives his
dragster style customised
Harley Davidson.
* not related to Peter

22. 118 119Fundamentals
VILLIGER Book and Catalogue Suite
VILLIGER SECURITY
CASH PROTECTION SOLUTIONS
Effective Security for Cash In Transit,
ATMs, Retail Stores & Cash Centers
Villiger_01-Titelbild
Mittwoch, 15. April 2009 19:19:04
Intelligent
CashLogistics
Intelligent
CashLogistics
www.villiger-security.ch
VILLIGER SECURITY SOLUTIONS AG
Giessenmatt 2, CH-5643 Sins, Switzerland
+41 41 329 29 29, info@villiger-security.ch
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