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Public Affairs in the E U Portoroz 24 September 2004 - Ksenija Oletić, SPEM Communication Group Zagreb Measuring reputation –  practical approach of IRIS May 20, 2005
Contents ,[object Object],[object Object],[object Object],Measuring reputation Ksenija Oletić SPEM Communication Group
Reputation is … ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Measuring reputation Ksenija Oletić SPEM Communication Group ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
IRIS – Inteligent Reputation Information System  TM ,[object Object],[object Object],[object Object],[object Object],[object Object],Measuring reputation Ksenija Oletić SPEM Communication Group
Influence of the publicity on the reputation of the company “ Communication space” planned non-planned media exposure noticed articles in the media remembered themes influence on reputation Measuring reputation Ksenija Oletić SPEM Communication Group
IRIS methodology Objave u medijima noticed articles remembered themes influence on reputation media exposure media monitoring image and reputation research  media ratings IR IS Measuring reputation Ksenija Oletić SPEM Communication Group
Phase 1 and 2 ,[object Object],[object Object],[object Object],[object Object],Measuring reputation Ksenija Oletić SPEM Communication Group
Phase 3 – research (focus group discussions) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Measuring reputation Ksenija Oletić SPEM Communication Group
Phase 3 – reputation research Measuring reputation Ksenija Oletić SPEM Communication Group
Phase 4: IRIS data integration Measuring reputation Ksenija Oletić SPEM Communication Group media monitoring reputation research IRIS data integration
IRIS methodology – how does it work? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Measuring reputation Ksenija Oletić SPEM Communication Group ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Measuring reputation Ksenija Oletić SPEM Communication Group 1 2 3
Measuring reputation Ksenija Oletić SPEM Communication Group
Measuring reputation Ksenija Oletić SPEM Communication Group
Benefits of IRIS methodology ,[object Object],[object Object],[object Object],[object Object],Measuring reputation Ksenija Oletić SPEM Communication Group
Ksenija Oletić,  country manager [email_address]
IRIS integrated data ,[object Object],[object Object],[object Object],Measuring reputation Ksenija Oletić SPEM Communication Group
Themes in media (products and services) ,[object Object],[object Object],[object Object],Measuring reputation Ksenija Oletić SPEM Communication Group
Themes in media (financial performance) ,[object Object],[object Object],[object Object],Measuring reputation Ksenija Oletić SPEM Communication Group
Themes in media (working environment) ,[object Object],[object Object],Measuring reputation Ksenija Oletić SPEM Communication Group

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Ksenija oletic

  • 1. Public Affairs in the E U Portoroz 24 September 2004 - Ksenija Oletić, SPEM Communication Group Zagreb Measuring reputation – practical approach of IRIS May 20, 2005
  • 2.
  • 3.
  • 4.
  • 5. Influence of the publicity on the reputation of the company “ Communication space” planned non-planned media exposure noticed articles in the media remembered themes influence on reputation Measuring reputation Ksenija Oletić SPEM Communication Group
  • 6. IRIS methodology Objave u medijima noticed articles remembered themes influence on reputation media exposure media monitoring image and reputation research media ratings IR IS Measuring reputation Ksenija Oletić SPEM Communication Group
  • 7.
  • 8.
  • 9. Phase 3 – reputation research Measuring reputation Ksenija Oletić SPEM Communication Group
  • 10. Phase 4: IRIS data integration Measuring reputation Ksenija Oletić SPEM Communication Group media monitoring reputation research IRIS data integration
  • 11.
  • 12. Measuring reputation Ksenija Oletić SPEM Communication Group 1 2 3
  • 13. Measuring reputation Ksenija Oletić SPEM Communication Group
  • 14. Measuring reputation Ksenija Oletić SPEM Communication Group
  • 15.
  • 16. Ksenija Oletić, country manager [email_address]
  • 17.
  • 18.
  • 19.
  • 20.