The ability to look at how customer behaviour has organically evolved over time and compare these to new interactions online
Amazon reviews – originally for SEO but unpredicted impact of bad reviews outsell good reviews as people now value other customers opinions over suppliers. 78% of people trust recommendations from other users
Social networking – Ability to communicate with friends, colleagues and/or like minded people
Social publishing – Blogging is one area of social media that has really evolved through time; originally personal intent, both turned to business
Social bookmarking – the ability to highlight information on websites so that people with similar interests can find it
UGC – Customers engaging by adding their own content, opinons and customisation/personalisation (adding their piece to a large digital pie)
New generation : People are engaging with content in new ways, they are interacting. These hybrid evolutionary concepts are becoming more common. Last.fm – To give an example of new ways in which people are engaging - Social music platform, 60% of their traffic is via their widgets that are embedded on other sites.
57% of active users have joined up to one of the major social networks. 73% of active users have read a blog, 45% of these have their own blog 83% of people have watched video online
Social media has become a fundamental way to communicate
Social media has become a fundamental way to communicate
2 nd Largest online fashion retailer (but fastest growing) in the UK exceeding over £165 million in sales last year. Second only to Next.
The average user has 123 friends – think of the viral possibilities
Measure number of interactions and work out a cost and value per client/per platform based on that number of interactions