This session examines the motivators driving insurers to web services, then lists a wide range of SaaS services that you can utilize today!

1. Web Services: Practical Applications for Insurers
Phil Reynolds
CEO
BriteCore

2. Modern Web Services Are
• Web Based
• Fully Managed
• Cloud Hosted
• Distributed
• SaaS
• API Accessible

3. Connect from any location on any device at any time
Web Based

4. Accessible via standard web protocols
Web Based

5. No VPN or extra software required
Web Based

6. High Network Availability
Web Based

7. Deployment and Testing
Fully Managed

8. Fully Managed
Updates and Upgrades

9. Fully Managed
Support staff and services

10. Massive auto scaling and load balancing
Cloud Hosted

11. Remote Infrastructure
Fully Managed

12. Durability with automated backup and restore
Cloud Hosted

13. High availability with self healing and auto recovery
Cloud Hosted

14. Leading security and compliance
Cloud Hosted

15. Microservices
separate
workloads
Distributed

16. Consistent automated deployment
Distributed

17. Spread risk and plan for failure
Distributed

18. Smoother upgrades
one service at a time
Distributed

19. Transparent
Infrastructure
SaaS

20. Maintenance Included
SaaS

21. CapEx to OpEx
SaaS
$0k
$1,500k
$3,000k
$4,500k
$6,000k
2008 2010 2012 2014 2016
$0k
$1,500k
$3,000k
$4,500k
$6,000k
2008 2010 2012 2014 2016

22. Costs Scale Smoothly
SaaS
$0k
$1,500k
$3,000k
$4,500k
$6,000k
2008 2009 2010 2011 2012 2013 2014 2015 2016 2017

23. RESTful Communication over HTTP
API Accessible

24. Enable communication
between remote systems
API Accessible

25. Easily connect to portals and vendors
API Accessible

26. JSON, XML, YAML are easy to read
API Accessible
Insureds: [
{
‘name’: “Phillip Reynolds”,
‘age’: 38,
‘Primary’: True
},
{
‘name’: “Chastin Reynolds”,
‘age’: 30,
‘Primary’: False
}
]

27. Each system is a black box
API Accessible

28. Benefits
• Focus
• Adaptability
• Efficiency
• Speed
• Capabilities
• Flexibility
• Security
• Remote

29. Focus
Your goal…
Deliver value to customers!

30. Focus
Insurance and technology
are both complex

31. Focus
Opportunity costs are very
high in both industries

32. Focus
Culture and procedures don’t align well across industries

33. Focus
Balance Priorities

34. Adaptability
New regulations
and new tools shift
the landscape regularly

35. Adaptability
Pace of change is increasing over time

36. Adaptability
Technical infrastructure is
an anchor, not an asset

37. Adaptability
Serve Customers Not Technology

38. Adaptability
Innovate, pivot, evolve.

39. Efficiency
Specialization drives efficiency

40. Efficiency
Lead and lag time on
IT CapEx projects is large

41. 80% of needs are
shared by all insurers
Efficiency
Insurer A
InsurerB
InsurerC
80%
Same

42. Efficiency
Community collaboration is a
positive feedback loop

43. Efficiency
New tools deliver better
capabilities at lower costs

44. Speed
Larger teams can
deliver more quickly

45. Speed
Concentrated expertise
accelerates delivery

46. Speed
Parallel development channels across domains
Engineering
Design
Testing
Deployment
Launch
Launch
Launch
Launch

47. Speed
Broad testing frameworks reduce error rates

48. Capabilities
Newer software with powerful new features

49. Capabilities
Product Development
Sustained Innovation

50. Capabilities
Capture value across all
service projects

51. Capabilities
Connected devices, portals,
mobile, digital assistant, etc.

52. Capabilities
Lower barriers to delivery

53. Flexibility
Select the optimal tool
for the job

54. Flexibility
Pivot to new
platforms easily

55. Migrate technology in layers
Flexibility

56. Run trial versions of code in a limited release
Flexibility

57. Flexibility
Experiment with new
technologies easily

58. Security
Hardened Physical and
Logical Security

59. Security
Encryption in transit and at rest

60. Security
Perpetual audit with every major certification

61. Security
Trusted by major organizations

62. Security
Consistent environments
and controls

63. Remote
No physical office required

64. Remote
Reduce liability and concentrated exposure to disaster

65. Remote
Attract better talent

66. Remote
Convert travel time
to work time

67. Remote
Performance over presence

68. GMail1

69. GoogleCalendar2

70. GoogleSheets3

71. GoogleDocs4

72. #Slack5

73. Toggl6

74. ZenDesk7

75. MailChimp8

76. Confluence9

77. YouTube10

78. RingCentral11

79. Expensify12

80. PreTix13

81. Website14

82. JIRA15

83. GeneralLedger16

84. Stripe17

85. BambooHR18

86. PowerBI19

87. InvoiceCloud20

88. Box21

89. RealtimeBoard22

90. BriteCore23