The document describes the passenger experience at a future "smart airport" with advanced automated technologies throughout the airport journey. Key aspects include automated parking with robot-assisted parking, fully automated check-in, border control, and security processes, personalized notifications and routing through the airport via beacons, and various technologies to monitor operations and reduce environmental impact. The smart airport aims to improve the overall passenger experience and increase airport performance and efficiency.

1. The website allows me to reserve a parking spot in advance:
I am guaranteed availability and I enjoy reduced prices.
Seen at : Los Angeles, Atlanta, Brussels or Rome
In the parking lot, my car is parked by a fully
independent robot.
Seen at: Roissy, Brussels, Chicago
2 I check in
Check-in is fully automated:
in the terminal, I print my boarding pass (if it isn’t already downloaded
on my smartphone) and I leave my luggage at the ‘self service drop off’.
Seen at: more than 60% of the studied airports already offer this service
3
I go through border
control and
security
The waiting times at the security gates are estimated:
I go directly to the fastest security desk.
Seen at: Toulouse, Atlanta
Border control is fully automated:
I no longer wait for a border control officer to be available.
Seen at: more than 80% of the studied airports offer this service
The security check is fully automated and simplified:
• I no longer need to remove liquids from my hand luggage at security.
Seen at : Dubai
• Fully equipped body scanners improve the flow of passengers (i.e. less mistakes due
to manual instructions such as belt and shoe removal…).
Seen at: Singapore, Brussels, Chicago
4
I enjoy available
airport services
I receive current offers and promotions:
I can find them directly on my smartphone when I pass shops
with designated beacons and thanks to the airport’s loyalty program.
Seen at: Nice, Hong Kong
Click and collect:
I can go immediately to the relevant shop to pick up the products
that I have ordered online before my arrival at the airport.
Seen at: London, Singapore, Paris
Maintenance and cleanliness of the airport:
is continuously monitored and performed by robots
Seen at: Seoul, Hong Kong, Singapore
5I board
I’m notified when it is time to board:
based on my location, I receive a personalized route to go
to the relevant gate thanks to beacons around the airport.
Seen at: Helsinki, Hong Kong, Brussels, Paris
The boarding passage way is fully automated:
I simply need to scan my boarding pass.
Seen at: More than 60% of the studied airports already offers this service
6 I take off The newest technologies (drones, radars…)
constantly monitor the security
and detect any obstacles on the runway.
Seen at: Hong Kong, Los Angeles
Collaborative airport decision making…:
ensures the improvement of the punctuality of flight times (reduction of taxiing
times), and globally ensures a better operational performance by airports.
Seen at: Paris, Lyon, Singapore, Hong Kong
The interactive kiosks at the terminal allow me
to choose my preferred mode of transport:
At my destination, based on the current situation (traffic, availability of public
transport…) I choose the transport option which suits me best.
Seen at: London
The embedded technologies of ‘smart airports’ also permit airports
to reduce their ecological footprints, for instance:
• Escalators automatically stop when there is no activity and lights are also switched off when there is no one in the room
• Installation of photovoltaic panels, taking advantage of large areas (roofs) which are currently not utilized by airports
• Current ‘light trails’ across the airport can be replaced with LED technologies
• Disposed food can be recycled and turned it into water to irrigate plants
• Green roofs can naturally reduce the temperature in the terminals
Benchmark includes 29 airports of which 16 airports are in Europe, 5 in Asia, 4 in the Middle east and 4 in the United States.
1I arrive at the airport
I arrive
at my destination
7
Smart Airport
How will it impact passenger experience and the overall airport performance?
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