Effective BRM: How To Build An Effective Bridge Between Business and IT - Suresh GP

•

4 recomendaciones•941 vistas

Effective BRM: How To Build An Effective Bridge Between Business & IT. One challenge for most of today’s organisations is a lack of understanding and partnering between the business and the internal or external service provider organisation. Business Relationship Management (BRM) is a key process that enhances the relationship between the business and service provider organisation. This session will help you understand the importance of BRM and how to forge a successful partnership between the business and the solution provider. You’ll explore the key roles and responsibilities for both BRM and Service Level Management (SLM), the integration between BRM and SLM, the key BRM process activities, and more.

Tecnología

Pink Elephant – Knowledge Translated Into Results
Effective BRM: How to Build an Effective
Bridge Between Business & IT
Suresh GP, Managing Director
TaUB Solutions

<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.
How do you find your strategy?

<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.
Does IT feel a bit broken?
3

<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.
What is the missing link?

<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.
What is the relationship between BRM
& ITSM?

<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.
Speak the language of business
6

<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.
Service Level Management
q SLAs – Contractual agreements
q Service Reviews – Performance Review with Customer
q Penalty vs Incentives
q Service Reporting
q Continual Service Improvement – CSI Register
q Measurements & Metrics

<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.
Role Fitment – ITSM & BRM
8
Service
Owner
Service
Manager
Service
Level
Manager
Account
Manager
BRM –
Individual
or
Discipline?

<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.

<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.
What do we generally think about BRM?
10

<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.
Business Partners
11

<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.
Business Convergence
12

<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.
House of BRM
13
§  6. Roof of BRM [Fitment to SOM]
§  5.. Pillars of BRM
§  4. BRM DNA
1.Connector
3. Orchestrator
2. Navigator

<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.
Supply vs Demand “S” curve
14
2.Higher Supply
vs Lower Demand
4.Higher Demand
vs Lower Supply
1. Keeping the lights on-
Basic Infrastructure and Foundation
3. Focus on Innovation, Agility
& Transformation

<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.
BRM Maturity Model - BRMBOK
15
1. How do you move from Level 1 to Level 5?
§  2.What kind of skills and competencies?
3. What are the different
disciplines emerging e.g)
ITSM, BRM in each level?
4.Understanding the big picture vs
delivering routine stuff?

<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.
Value – Perception, preference, Outcome

<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.
Value leakage vs Value creation?
17

<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.
Linking Business Drivers to Technology
Drivers Initiatives TechnologyEnablers

<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.
BRM & ITSM
§  Depend on trust and trust grows when services are
delivered honestly, sincerely cultivating respect and
concern for customers
§  Recollect the Water Melon Syndrome
§  What is the value in the eye of beholder?
§  Experience sharing
§  Manila Prince 2 Trainer
§  ISO 27K Consulting Engagement
§  BRM Foundation with Grab a Pizza Simulation

<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.
ABC Cards of ICT
20

<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.
How do we become a strategic partner?
§  Understand the current maturity model
§  Assimilate the appetite and capability of provider
organization
§  What is the Organization vision and strategic objectives
§  What does it take to move from current level to next
level
§  What resources do I leverage across end-end value
chain?

<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.
Grab a Pizza - BRM`s challenged?
22

<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.
Building Effective BRM
Strategic
Business
Objectives
Value in
terms of
Customer
Interpersonal
Relationship
Benefit
Realization
Governance

<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.
Challenges

<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.
Challenges
§  Creating an awareness of BRM capability to the
organization
§  Developing BRM as a discipline as opposed to
Individuals
§  Collaborating with ITSM, DevOps, Lean and Agile
Practices
§  Building competencies aligned with business need
25

<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.
Lessons Learnt

<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.
Top 5 Mistakes in adopting BRM
u Focusing on being Strategic instead of Operational
u Over expectation of deliverables, outcome and
performances
u Lack of Provider Domain knowledge
u Inability to balance value leakage vs value creation
u Lack of visibility to the Board and Leadership team

<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.
Resources

<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.
Coordinates
gps@taubsolutions.com
@sureshgp
https://www.linkedin.com/in/sureshgp
www.taubsolutions.com

<Insert presentation title> © Pink Elephant, 2016. All Rights Reserved.
gps@taubsolutions.com
www.taubsolutions.com
www.twitter.com/sureshgp
Questions?

Más contenido relacionado

La actualidad más candente

Shared Services Overview

Mark Hopton

Digital Transformation Strategy & Framework | By ex-McKinsey

Aurelien Domont, MBA

The Business Relationship Manager (BRM) is a relatively new role in many organizations. IT Service Management (ITSM) relates to the activities performed to deliver, operate, and control IT services. What exactly is a BRM? Is there synergy between BRMs and ITSM? This session provides an introduction to the BRM role and its role in helping converge IT and the business. This includes the importance of managing personal relationships, providing input to service portfolio management and ensuring that the IT service provider is satisfying the business needs of the customer.

Business Relationship Management - Helping Converge the Business and IT - an ...

ITSM Academy, Inc.

M&T IT Staffing Capabilities

gueste192d

Business Relationship Management and the Service Desk

Tata Consultancy Services

ServiceNow ecosystem - True Blue Partners - Review of key investment and mer...

Sunil Grover

Customer Journey Mapping

Nitten Bbinhhani

Microsoft Dynamics CRM 2015 Pre-sales Presentation Material

Aileen Gusni

Gamification: driving employee & customer loyalty, a telco scenario

Anietie Akpan

Customer Journey Map in B2B projects

SDDMilan

The rapid rise in technology has certainly transformed the way organizations work. In this digitized era, businesses have started aligning their processes with abundance technologies. There is a constant battle between organizations to prove their worth and attain a stable position. The race towards success is so high, and of course, the digital revolution makes it even more interesting. But, installing technology and upgrading software needs a lot of maintenance too. If one wants to run their organization smoothly, every software must be maintained and secured regularly. This is why corporate sectors take the help of vendors who provide them with their best services. Presenting our professionally designed Software Maintenance Project Proposal PowerPoint Presentation Slides, which helps you land more clients. With the help of this software development proposal PPT slide, you can showcase your advanced tools that secure the clients’ applications and systems easily. The proposal PowerPoint template comes up with ample space where you can jot down the information that makes your proposal more interactive. Utilizing this compelling software maintenance proposal PPT theme, you can display your company logo that adds more style to your proposal. Take the assistance of our software up-gradation project proposal PowerPoint template and talk about your accomplished previous projects that leave your clients awestruck. There are high-grade icons and lucrative designs present in the slide, which makes your content extraordinary. Jot down all the information related to your company and hold the clients’ attention by using this engaging proposal PPT layout. Incorporate this pre-designed software security proposal PPT presentation slide to state your company’s accomplishments over the years. Strike a chord with the clients by talking about your client testimonials. Create a jaw-dropping cover letter and make your relationship with clients stronger by downloading our ready-to-use software maintenance project proposal PowerPoint presentation slide.https://bit.ly/38gyqcL

Software Maintenance Project Proposal PowerPoint Presentation Slides

SlideTeam

Should you establish a Service Management Office (SMO) - ITSM Academy Webinar

ITSM Academy, Inc.

Business Analysis Knowledge Areas and Tasks (based on BABOK V3.0)

amorshed

It Service Management Implementation Overview

Alan McSweeney

Consulting proposal

Prashanth Ramachandran

Building the 10x better bank, by @joukpleiter & @jelmerdejong Slides of the November 11, 2015 webinar 'Omni-channel banking & the digital transformation roadmap'. In this webinar, Jouk Pleiter and Jelmer de Jong of Backbase will talk about building the 10-times-better bank. The financial services market is going through many changes. New challengers have appeared and are looking for a slice of the market. In addition, customers are more demanding and more informed, expecting convenience and simplicity when it comes to financial services, particularly online and via mobile devices. People love digital services such as Netflix, Amazon, and Uber because they’re easy to use and deliver great customer experiences. They deliver 10 times more convenience and better customer experiences than the status quo, and are therefore winning the market. It’s only a matter of time before the 10-times-better bank is founded, a thought that's on the radar of every banker. In this webinar, we outline the journey of creating the 10-times-better bank, providing a detailed analysis of how banks can begin their digital journey, with a strong focus on five main points: 1) new competitors in banking: the disrupters 2) customer experience: the key ingredients 3) omni-channel and the changing channel mix 4) mobile's impact on online sales and share of wallet 5) regaining control in the era of digitization

Building the 10x better bank

Backbase

How to Create an Agile, Scalable Customer Advisory Board Program

Bonnie Smith

Re-defining the role of the Business Relationship Manager in a context of organization's rapid evolution towards product-centric operating models is increasingly needed. Here are possible venues for the BRM role evolution within organizations moving from a “project” to “product” mindset. This presentation discusses the impact of most organizations shifting from being project-centered to product-centered and the future of the Business Relationship Management as a role and discipline in the product-centered organizations. Information and Technology Operating Models are rapidly changing from previously centered on projects and project management to models centered on product and product management. Agile methods and lean principles are being widely adopted to support these models. In recent Gartner survey*, 85% of respondents said their organization has adopted or plans to institute a product-centric approach for an average of 80% of their work by 2022. This shift is impacting Business Relationship Management as a role and discipline, leaving no place for the tactical BRMs in the future in product-centered organizations. Strategic BRMs, who represent IT to Business, will play an important role in this transition, to ensure that the business value is realised. However, when the Product Management matures to the enterprise level, the Business Relationship Management will evolve.

Where will BRM find themselves in Product Centric Organizations in the Near F...

Svetlana Sidenko

The beauty and simplicity of common sense Business Relationship Management

Tata Consultancy Services

In this business analysis training session, you will learn about Introduction to Business Analysis. Topics covered in this course are: Introduction to Business Analysis • Business Process – What and Why? • Who is a Project Manager? • Who is a Business Analyst? • What is Business Analysis and why is it important? • Roles, Responsibilities and necessary Skills for a Business Analyst To know more, visit this link: https://www.mindsmapped.com/courses/business-analysis/getting-started-with-business-analysis-fundamentals/

Introduction to Business Analysis

SwatiS-BA

La actualidad más candente (20)

Shared Services Overview

Digital Transformation Strategy & Framework | By ex-McKinsey

Business Relationship Management - Helping Converge the Business and IT - an ...

M&T IT Staffing Capabilities

Business Relationship Management and the Service Desk

ServiceNow ecosystem - True Blue Partners - Review of key investment and mer...

Customer Journey Mapping

Microsoft Dynamics CRM 2015 Pre-sales Presentation Material

Gamification: driving employee & customer loyalty, a telco scenario

Customer Journey Map in B2B projects

Software Maintenance Project Proposal PowerPoint Presentation Slides

Should you establish a Service Management Office (SMO) - ITSM Academy Webinar

Business Analysis Knowledge Areas and Tasks (based on BABOK V3.0)

It Service Management Implementation Overview

Consulting proposal

Building the 10x better bank

How to Create an Agile, Scalable Customer Advisory Board Program

Where will BRM find themselves in Product Centric Organizations in the Near F...

The beauty and simplicity of common sense Business Relationship Management

Introduction to Business Analysis

Similar a Effective BRM: How To Build An Effective Bridge Between Business and IT - Suresh GP

What Is IT4IT? – An Introduction To A New Standard The IT industry has long lacked a complete end-to-end management standard, one that includes architecture, project, portfolio, service, and operations management. It’s a challenge, one that the IT4IT standard has been designed to address. IT4IT is the first end-to-end, vendor-neutral reference model for IT management and its systems. This session will give you a comprehensive overview on the history, positioning, and content of IT4IT and show you how to make it a reality for your organisation. Advanced traditional IT departments, with silos organised around deep disciplines, policies, and processes, won’t work for tomorrow’s world. Most IT departments with specialist groups that speak their own dialect, struggle to agree on shared goals and values. Because of this, it’s hard to deliver optimal business outcomes. This session will help you break down the barriers and harness the power of IT4IT, a high-level standard for managing the whole of IT with an enterprise service-centric architecture.

What is IT4IT? - Suresh GP

Pink Elephant

Contracting's collaborative vision: this Transformation blueprint can make it happen - The Year of Transformation: Maximizing value through collaborative and agile relationships Now that we understand that contracting must redefine the function and its role, in Session Two we will explore what needs to change and how to do it: To make change happen you need to know your starting point. We will introduce the elements of a Transformation Blueprint which will be used to assess where you are. To move to a competitive differentiator (the top level of the maturity model) you MUST change who you consider to be a stakeholder (internal AND trading partners), the way you engage with those stakeholders (focus on their Decision Drivers) and your approach to collaborating and working with your trading partners. The essential contracting role is a strategic business partner, internal consultant and change leader. As a strategic business partner / internal consultant Contracting must bring together their internal partners with their customers / suppliers to create alignment and match risk between the two parties. Making the change happen will require a heavy dose of change leadership which may be the biggest challenge for your group. Your role as a change leader requires you to have these competencies as well. We will explore the following questions: What is the changing role of the contracting function and how it can be a competitive differentiator? Why is the change is necessary? After assessing the above, where are you today and what must you do to transform? How do you make the transformation happen? What are the business benefits associated with the change?

Executive Webinar- The How – What Does Contracting Need to Change and How?

thempowergroup

Every delivery leader agrees that consistent, standard, repeatable delivery execution is the goal of their organization. For PSOs of any reasonable size, a Project Management Office is essential to achieving this goal. Too often, however, organizations do not have one, have abandoned them or have not adequately structured and funded them to be effective. This is a missed opportunity to bring more value to your organization through more consistent project performance and execution. The fact is there is a strong correlation between the existence of a PMO and project success, however, not all PMOs are the same. Each organization is different, and PMOs can be structured to meet the unique needs of each organization. Bottom line - PMOs are worth the investment. Having one signals to your organization, your company and your customers that you take delivery excellence seriously. In addition, PMOs deliver measurable value through better project execution (on time, on budget). For a PSO with 500 billable staff, a 3% improvement in project margin can result in over $2.75M to the bottom line.

Making the Case for a Project Management Office

RTM Consulting

PMO - Delivering Business Results

Daniels College of Business

Why Treasury and Procurement Should Collaborate for a Successful Supply Chain...

Elena Oliveira

Organizational Alignment using Strategy Maps and Balanced Scorecard

Rajesh Naik

Too many services organizations and internal IT departments continue to struggle with how to address the complex challenges of managing human capital efficiently and effectively. This struggle has contributed to project performance failures exceeding 35%. Consistent and predictable deployment and utilization of project based resources is the difference maker for achieving peak project performance while minimizing labor costs. This presentation provides key trends in resource management best practices across the industry and some of the issues that challenge the application of these practices.

State of Resource Management - Key Trends in Resource Management Best Practices

RTM Consulting

The HR business partner is the most critical, yet frequently ignored role in the move to HR shared services. Much attention is given to new roles created by a shared services model while little attention is given to how the business partner role must change with the new model. This is the third session of a HR Shared Services learning series that ScottMadden is presenting in conjunction with Shared Services & Outsourcing Network (SSON). In this session, we discuss the important evolution of the business partner role and the skills and competencies needed to effectively support the business.

The HR Business Partner

ScottMadden, Inc.

The Measurable News -Issue 3 - 2013. The quarterly publication of the College of Performance Management focused on earned value and other project performance management techniques. TABLE OF CONTENTS (abbreviated) Project Performance Management by Barry E. Schuler, Lloyd Carter Laurence Asher “Larry” Stone - A Life Worthwhile by Peter Schwarz Ensuring Quality in Project Planning, Forecasting, and Execution by Tom Polen CPM Board Elections 2013 Earned Schedule – Ten Years After by Walt Lipke Agile & EVM Symposium by Shobha Mahabir EVM World 2013 – The Earned Schedule Track by Walt Lipke CPM Global Initiatives Continue to Evolve by Kym Henderson Vendors/Services. Vendors/Services

Measurable news-issue-3-2013

College of Performance Management

Finesta ci360-year1-cm-strategy-presentation 2018

Courtney Schultz

TD presentation ENG 2015_vAC2

Antonio Carretta

The Path to Configure Price Quote (CPQ) Sustainability

Apttus

Achieving Business IT Alignment With IT Best Practices Experts are now talking about Business and IT Integration or Fusion. Experts are always coming up with trendy new buzzwords and models. It is as if by giving it a new name we can sweep the old one under the carpet and blame our lack of alignment on the old outdated terminology…or framework. Whatever you want to call it, with the increasing demand for IT and the increasing impact and importance of IT for organisations we must bring alignment to a more mature level. Writing this is like living the film "Groundhog Day". Every day you wake up and face the same situation again and again…only with business and IT alignment it seems to be a perennial experience. The fact that business and IT alignment is STILL an issue implies that existing IT Best Practice frameworks, training and consulting approaches must contribute to achieve the hoped for results… namely alignment. Is it simply an impossible goal? Join Paul Wilkinson in this session as he explains how ITIL, COBIT® and BRM contribute to one common goal: achieving alignment between the world of Business and IT.

Achieving Business IT Alignment with IT Best Practices

Pink Elephant

Think ahead presentation on bpo 2010

thinkahead.net

Analytics is the hottest commodity on the job market today. Everyone wants to be an analyst and everyone wants analysis to inform their decisions. However barely scratching the surface reveals some disconnect between the Analyst community and their stakeholders ranging from expectations of actionability, to be able to understand the insights on the stakeholders side and the quality of problems being solved and the insights being acted up on from the analyst side. It leads to significant heartburn, churn and lost business opportunity. This presentation is a discussion on the drivers of the issues, possible solutions leveraging analytics and a framework for objective measurement of performance/contribution/action and growth & development. This was presented at TM Forum Live 2016 at Nice,France.

Building & nurturing an Analytics Team

Ramkumar Ravichandran

Understanding the Relationship Between Agile, Lean and DevOps

LeanKit

Featured Presenters: Frank Kang, Managing Director, Supply Chain and Operations Advisory Services, KPMG Peter Yu, Director, Supply Chain and Operations Advisory Services, KPMG Ed Lewis, Vice President, Product Marketing and Planning, Steelwedge Software Whether your company is already advanced in its Integrated Business Planning (IBP) journey or is just starting to consider Sales and Operations Planning (S&OP), it can benefit from improved strategic and tactical alignment and increased agility. Please join us for this free webinar to learn about the many opportunities best-practice S&OP processes and technologies offer. The results? You meet financial targets, strengthen customer relationships and establish accountability within your organization by integrating your demand/supply planning with long-term strategic business goals. You will learn about: - The questions to ask when evaluating the effectiveness of your planning processes and deciding where and how to start on an effective IBP journey - A discussion on leading IBP Operating Model capabilities - The opportunities offered by the right technology to continuously improve your business planning processes

New Year, New Approach: Take Your S&OP, Demand and Supply Planning Processes ...

Steelwedge

The HR business partner is the most critical, yet frequently ignored role in the move to HR shared services. Much attention is given to new roles created by a shared services model while little attention is given to how the business partner role must change with the new model. This is the third session of a HR Shared Services learning series that ScottMadden presented in conjunction with Shared Services & Outsourcing Network (SSON). In this session, we discussed the important evolution of the business partner role and the skills and competencies needed to effectively support the business. To learn more, please visit www.scottmadden.com.

The Evolution of the HR Business Partner

ScottMadden, Inc.

Finesta ci 360 project year 1 cm strategy presentation

Courtney Schultz

Phosphorus Cycle.pptx

ChitrarpitaDas2

Similar a Effective BRM: How To Build An Effective Bridge Between Business and IT - Suresh GP (20)

What is IT4IT? - Suresh GP

Executive Webinar- The How – What Does Contracting Need to Change and How?

Making the Case for a Project Management Office

PMO - Delivering Business Results

Why Treasury and Procurement Should Collaborate for a Successful Supply Chain...

Organizational Alignment using Strategy Maps and Balanced Scorecard

State of Resource Management - Key Trends in Resource Management Best Practices

The HR Business Partner

Measurable news-issue-3-2013

Finesta ci360-year1-cm-strategy-presentation 2018

TD presentation ENG 2015_vAC2

The Path to Configure Price Quote (CPQ) Sustainability

Achieving Business IT Alignment with IT Best Practices

Think ahead presentation on bpo 2010

Building & nurturing an Analytics Team

Understanding the Relationship Between Agile, Lean and DevOps

New Year, New Approach: Take Your S&OP, Demand and Supply Planning Processes ...

The Evolution of the HR Business Partner

Finesta ci 360 project year 1 cm strategy presentation

Phosphorus Cycle.pptx

Más de Pink Elephant

Call for Speakers PinkDATA18

Pink Elephant

Adopt. Adapt. Apply! No, this is not just a cute play on words. These particular three words strung together help to convey the notion that successful business results happens when there has been a “fit for purpose” approach applied to Continual Service Improvement (CSI). The magic of successful execution of any business framework or model happens when organisations become experts at “adopting” and “adapting” best practices to solve their organisation’s challenges. Whether it’s ITIL®, COBIT®, or whatever, this means that to be a highly effective IT manager you need to understand the needs of your business first, and then what processes and guidance would be most valuable to help address those needs. When you boil it down, the challenge to IT organisations is to know the value of a particular framework, and how it can – and more importantly should – be adapted and applied to your environment. That’s when the magic happens! David is on hand to take you through very important considerations for dealing with the realities of leveraging best practices and delivering business value. He’ll discuss the dangers of “implementing by the book”, and also highlight several important factors to consider for adopting, adapting and applying the guidance to deliver the desired business value.

Adopt Adapt and Apply IT Best Practices - David Ratcliffe

Pink Elephant

Project Management & Change Management: The Value & Challenges Of Integration & Alignment Join Sean for a highly interactive discussion about the often challenging relationship between Project Management and Change Management. Come prepared to contribute your questions, insights and opinions to this session which will focus on various aspects of this highly engaging topic. Sean will answer questions like: 1) Should change managers have the authority to say “NO” to project changes? 2) To what extent should projects be exempt from the Change Management process? 3) At what point in a Project Lifecycle should change managers expect project managers to submit requests for change? 4) What roles are designated in ITIL to coordinate change efforts between Project Management and Change Management?

Project Management and Change Management - Sean Low

Pink Elephant

How Public Private Partnerships Change The World Nick Houlton, COO, APMG-International Growing populations and aging infrastructures are inhibiting the ability of many nations to provide essential public services needed to develop their economies – tackling this infrastructure deficit will require the public and private sectors to work together. Sound structured public private partnerships (PPP) provide an effective solution to this issue – helping governments raise the funds necessary to meet infrastructure demands and stimulate economic development. Both public and private sectors in emerging markets and developing economies (EMDEs) often lack the ability to formulate, implement and maintain PPPs – causing many projects to fail. Join Nick Houlton as he explains the new PPP certification programme and its supporting guide and how the new qualification helps make the role of PPPs more prominent in enabling delivery of essential services that are key to the UN’s vision of ending extreme poverty. The APMG PPP Certification Programme is an innovation of the Asian Development Bank (ADB), the European Bank for Reconstruction and Development (EBRD), the Inter-American Development Bank through its Multilateral Investment Fund (IADB through its MIF), the Islamic Development Bank (IsDB), the World Bank Group (WBG) and part funded by the Public-Private Infrastructure Advisory Facility (PPIAF) with a shared vision of enhancing PPP performance globally.

How Public Private Partnerships Change The World - Nick Houlton

Pink Elephant

Top 5 Myths Of DevOps Although a fairly new label and not officially coined until a few years ago, the ideals of “DevOps” have been discussed for nearly a decade. Recently, the term DevOps has gained increased popularity, but what does this buzzword really mean? Karen will highlight that DevOps is not a development methodology or technology, rather an ideology; a way to facilitate organisational prosperity and growth while increasing each individual employee's engagement. Some believe that as DevOps has gained prominence, a gap has been created between the original definition of DevOps and this new "enterprise-ready" buzzword.

Ttop 5 Myths of DevOps - Karen Chua

Pink Elephant

Continual Service Improvement – A Journey To Service Excellence Creating the foundation to deliver a world-class service is a challenge that faces every service and support operation. Organisations that have established a well-defined roadmap of continual service improvement, one that covers people, process and technology best practice, are best placed to create business value and service excellence. Did you know that a framework exists that can help you make the right service improvement choices; a framework that provides you with a brilliant service improvement roadmap to help you create business value and service excellence? Find out how to create your service desk’s CSI journey with David, as he shares his experience of how high performing service desks maximise value through a well-defined actionable framework of continual service improvement.

Continual Service Improvement: A Journey To Service Excellence - David Wright

Pink Elephant

Service Automation: Enabling The Self Service Generation In today’s built-on-the-web economy, cloud computing, mobile technologies and the on-demand culture have generated and empowered a whole new generation of IT users who are accustomed to arranging their lives online – The Self Service Generation. IT delivery and support organisations are dealing with an ever more demanding IT user community and ever more demanding Service Level Agreements. In this new online and connected world everything has to happen now! During the last decade, virtually every service provider has made the shift to (partially) online service delivery, yet most organisations have yet to change their support models and do not have adequate answers and time sensitive response tools that can evolve with the changing business demand. The Service Automation Framework provides valuable answers to these questions. In this session Jan-Willem will explore how your organisation can use the Service Automation Framework and self-service concepts to service the IT user of today and the future. Get ready to dive into the next generation of ITSM and explore the way your organisation can benefit through preparations and adopting these new technologies. Are you ready?

Service Automation: Enabling The Self Service Generation - Jan-Willem Middleburg

Pink Elephant

The Future Is Not What It Used To Be Is it possible that the technology we cannot live without every single day had its beginnings one hundred or even several hundreds of years ago? Yep. Crazy as it sounds there would be no fibre optic cable today without the Gutenberg Bible, no project management without a 17th century Swedish warship, no iPhone or Mac without the office copier, no Internet without a Brooklyn-born pig farmer, and no Wi-Fi without a movie star touted as the “most beautiful woman in the world”. What do all these connections mean for us today? What knowledge have we gained? What insights have we learned? Most importantly, what about tomorrow? It is often said that, “Those who fail to learn from history are doomed to repeat it.” Will the next decade simply happen to us? Or can those of us in IT use our understanding of the connections with the past to influence, predict and effectively change our future? Can the history of innovation predict the future of innovation?

The Future Is Not What It Used To Be - Jan-Willem Middelburg

Pink Elephant

ncorporating DevOps – The Phoenix Project Simulation Businesses are demanding ever shorter release cycles for new applications. Traditionally ‘Operations’ is seen as a barrier with lengthy bureaucratic controls and delays in provisioning production systems. DevOps is a growing movement for shortening development and deployment and integrating Development and Operations. However, this requires a mind-set shift, new behaviours and a cultural shift in both Development and Operations. Traditionally suspicious of each other, they must now work closely together. Yet many companies are struggling to adopt and deploy DevOps and how to change the culture. The “Phoenix Project” Simulation game is based upon The Phoenix Project. Parts Unlimited is in trouble. Newspaper reports reveal the poor financial performance of the organisation. The only way forward to not only save the company but to make it competitive and profitable is “The Phoenix Project” which represents an IT enabled business transformation, with Retail Operations as the business owner of this project. The VP of IT Operations is asked to take the lead of the IT department and ensure that “The Phoenix Project” will be a success. But the VP of IT Operations is facing a tremendous amount of work. A huge backlog of issues, features and projects. Are you up for the challenge…?

The Phoenix Project DevOps Simulation - Paul Wilkinson

Pink Elephant

How To Successfully Lead Projects With Professor John P. Kotter’s 8-Step Model Every IT leader should know about Kotter’s 8-Step Model for leading and implementing change! Leading Change is recognised as one of the all-time best business books and the definitive work on the subject. Harvard Business School Professor, John P. Kotter, methodically and carefully explains his 8-step process for leading and managing major organisational change in an easy to understand fashion. Leading Change captures his wealth of knowledge and experience working with major companies all over the world. Professor Kotter takes concepts like leadership, urgency, vision, strategy, quick wins, and communication and puts them in well-explained, practical terms that anyone can follow. If you're a manager at any level of your IT organisation who is currently leading any aspect of a change (and today it’s an ongoing occurrence!), understanding Kotter’s 8-step change process is a must-know, and this is a not-to-be-missed session. Plus, learn how to apply the best practices from this book from one of the world's leading management consultants – Karen Chua. You'll gain huge benefits from her extensive transformation experience as she walks you through several real-world examples for each of the eight steps.

How To Succesfully Lead Projects with Professor John Kotter's 8-step Model

Pink Elephant

What The CEO Wants You To Know The highly respected author Ram Charan has taught business at Harvard and Northwestern universities. In his best-selling book, he describes universal business principles that help all companies make money. What your CEO wants everyone in his or her organisation to know is how these fundamentals of business work. In this revealing session, David will explain why every senior IT manager needs to understand the key business concepts in Charan’s book, and he’ll also challenge you to think about your IT business planning process to assess whether it is strongly aligned with corporate goals and priorities.

What The CEO Wants You To Know - David Ratcliffe

Pink Elephant

Más de Pink Elephant (11)

Call for Speakers PinkDATA18

Adopt Adapt and Apply IT Best Practices - David Ratcliffe

Project Management and Change Management - Sean Low

How Public Private Partnerships Change The World - Nick Houlton

Ttop 5 Myths of DevOps - Karen Chua

Continual Service Improvement: A Journey To Service Excellence - David Wright

Service Automation: Enabling The Self Service Generation - Jan-Willem Middleburg

The Future Is Not What It Used To Be - Jan-Willem Middelburg

The Phoenix Project DevOps Simulation - Paul Wilkinson

How To Succesfully Lead Projects with Professor John Kotter's 8-step Model

What The CEO Wants You To Know - David Ratcliffe

Último

Exploring Multimodal Embeddings with Milvus

Zilliz

[BuildWithAI] Introduction to Gemini.pdf

Sandro Moreira

Following the popularity of “Cloud Revolution: Exploring the New Wave of Serverless Spatial Data,” we’re thrilled to announce this much-anticipated encore webinar. In this sequel, we’ll dive deeper into the Cloud-Native realm by uncovering practical applications and FME support for these new formats, including COGs, COPC, FlatGeoBuf, GeoParquet, STAC, and ZARR. Building on the foundation laid by industry leaders Michelle Roby of Radiant Earth and Chris Holmes of Planet in the first webinar, this second part offers an in-depth look at the real-world application and behind-the-scenes dynamics of these cutting-edge formats. We will spotlight specific use-cases and workflows, showcasing their efficiency and relevance in practical scenarios. Discover the vast possibilities each format holds, highlighted through detailed discussions and demonstrations. Our expert speakers will dissect the key aspects and provide critical takeaways for effective use, ensuring attendees leave with a thorough understanding of how to apply these formats in their own projects. Elevate your understanding of how FME supports these cutting-edge technologies, enhancing your ability to manage, share, and analyze spatial data. Whether you’re building on knowledge from our initial session or are new to the serverless spatial data landscape, this webinar is your gateway to mastering cloud-native formats in your workflows.

Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FME

Safe Software

Dubai, often portrayed as a shimmering oasis in the desert, faces its own set of challenges, including the occasional threat of flooding. Despite its reputation for opulence and modernity, the emirate is not immune to the forces of nature. In recent years, Dubai has experienced sporadic but significant floods, testing the resilience of its infrastructure and communities. Among the critical lifelines in this bustling metropolis is the Dubai International Airport, a bustling hub that connects the city to the world. This article explores the intersection of Dubai flood events and the resilience demonstrated by the Dubai International Airport in the face of such challenges.

Navigating the Deluge_ Dubai Floods and the Resilience of Dubai International...

Orbitshub

Artificial Intelligence Chap.5 : Uncertainty

Khushali Kathiriya

Discover the innovative features and strategic vision that keep WSO2 an industry leader. Explore the exciting 2024 roadmap of WSO2 API management, showcasing innovations, unified APIM/APK control plane, natural language API interaction, and cloud native agility. Discover how open source solutions, microservices architecture, and cloud native technologies unlock seamless API management in today's dynamic landscapes. Leave with a clear blueprint to revolutionize your API journey and achieve industry success!

WSO2's API Vision: Unifying Control, Empowering Developers

WSO2

How to Troubleshoot Apps for the Modern Connected Worker

ThousandEyes

Passkeys: Developing APIs to enable passwordless authentication Cody Salas, Sr Developer Advocate | Solutions Architect - Yubico Apidays New York 2024: The API Economy in the AI Era (April 30 & May 1, 2024) ------ Check out our conferences at https://www.apidays.global/ Do you want to sponsor or talk at one of our conferences? https://apidays.typeform.com/to/ILJeAaV8 Learn more on APIscene, the global media made by the community for the community: https://www.apiscene.io Explore the API ecosystem with the API Landscape: https://apilandscape.apiscene.io/

Apidays New York 2024 - Passkeys: Developing APIs to enable passwordless auth...

apidays

Six Myths about Ontologies: The Basics of Formal Ontology

johnbeverley2021

Keynote 2: APIs in 2030: The Risk of Technological Sleepwalk Paolo Malinverno, Growth Advisor - The Business of Technology Apidays New York 2024: The API Economy in the AI Era (April 30 & May 1, 2024) ------ Check out our conferences at https://www.apidays.global/ Do you want to sponsor or talk at one of our conferences? https://apidays.typeform.com/to/ILJeAaV8 Learn more on APIscene, the global media made by the community for the community: https://www.apiscene.io Explore the API ecosystem with the API Landscape: https://apilandscape.apiscene.io/

Apidays New York 2024 - APIs in 2030: The Risk of Technological Sleepwalk by ...

apidays

presentation ICT roal in 21st century education

jfdjdjcjdnsjd

Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows. We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases. This video focuses on the deployment of external web forms using Jotform for Bonterra Impact Management. This solution can be customized to your organization’s needs and deployed to support the common use cases below: - Intake and consent - Assessments - Surveys - Applications - Program registration Interested in deploying web form automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.

Web Form Automation for Bonterra Impact Management (fka Social Solutions Apri...

Jeffrey Haguewood

Accelerating FinTech Innovation: Unleashing API Economy and GenAI Vasa Krishnan, Chief Technology Officer - FinResults Apidays New York 2024: The API Economy in the AI Era (April 30 & May 1, 2024) ------ Check out our conferences at https://www.apidays.global/ Do you want to sponsor or talk at one of our conferences? https://apidays.typeform.com/to/ILJeAaV8 Learn more on APIscene, the global media made by the community for the community: https://www.apiscene.io Explore the API ecosystem with the API Landscape: https://apilandscape.apiscene.io/

Apidays New York 2024 - Accelerating FinTech Innovation by Vasa Krishnan, Fin...

apidays

EMPOWERMENT TECHNOLOGY GRADE 11 QUARTER 2 REVIEWER

MadyBayot

Following the popularity of "Cloud Revolution: Exploring the New Wave of Serverless Spatial Data," we're thrilled to announce this much-anticipated encore webinar. In this sequel, we'll dive deeper into the Cloud-Native realm by uncovering practical applications and FME support for these new formats, including COGs, COPC, FlatGeoBuf, GeoParquet, STAC, and ZARR. Building on the foundation laid by industry leaders Michelle Roby of Radiant Earth and Chris Holmes of Planet in the first webinar, this second part offers an in-depth look at the real-world application and behind-the-scenes dynamics of these cutting-edge formats. We will spotlight specific use-cases and workflows, showcasing their efficiency and relevance in practical scenarios. Discover the vast possibilities each format holds, highlighted through detailed discussions and demonstrations. Our expert speakers will dissect the key aspects and provide critical takeaways for effective use, ensuring attendees leave with a thorough understanding of how to apply these formats in their own projects. Elevate your understanding of how FME supports these cutting-edge technologies, enhancing your ability to manage, share, and analyze spatial data. Whether you're building on knowledge from our initial session or are new to the serverless spatial data landscape, this webinar is your gateway to mastering cloud-native formats in your workflows.

Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FME

Safe Software

Elevate Developer Efficiency & build GenAI Application with Amazon Q

Bhuvaneswari Subramani

ProductAnonymous-April2024-WinProductDiscovery-MelissaKlemke

Product Anonymous

Boost Fertility New Invention Ups Success Rates.pdf

sudhanshuwaghmare1

Join our latest Connector Corner webinar to discover how UiPath Integration Service revolutionizes API-centric automation in a 'Quote to Cash' process—and how that automation empowers businesses to accelerate revenue generation. A comprehensive demo will explore connecting systems, GenAI, and people, through powerful pre-built connectors designed to speed process cycle times. Speakers: James Dickson, Senior Software Engineer Charlie Greenberg, Host, Product Marketing Manager

Connector Corner: Accelerate revenue generation using UiPath API-centric busi...

DianaGray10

Strategies for Landing an Oracle DBA Job as a Fresher

Remote DBA Services

Effective BRM: How To Build An Effective Bridge Between Business and IT - Suresh GP

1. Pink Elephant – Knowledge Translated Into Results Effective BRM: How to Build an Effective Bridge Between Business & IT Suresh GP, Managing Director TaUB Solutions

7. <Insert presentation title> © Pink Elephant, 2016. All Rights Reserved. Service Level Management q SLAs – Contractual agreements q Service Reviews – Performance Review with Customer q Penalty vs Incentives q Service Reporting q Continual Service Improvement – CSI Register q Measurements & Metrics

8. <Insert presentation title> © Pink Elephant, 2016. All Rights Reserved. Role Fitment – ITSM & BRM 8 Service Owner Service Manager Service Level Manager Account Manager BRM – Individual or Discipline?

13. <Insert presentation title> © Pink Elephant, 2016. All Rights Reserved. House of BRM 13 §  6. Roof of BRM [Fitment to SOM] §  5.. Pillars of BRM §  4. BRM DNA 1.Connector 3. Orchestrator 2. Navigator

14. <Insert presentation title> © Pink Elephant, 2016. All Rights Reserved. Supply vs Demand “S” curve 14 2.Higher Supply vs Lower Demand 4.Higher Demand vs Lower Supply 1. Keeping the lights on- Basic Infrastructure and Foundation 3. Focus on Innovation, Agility & Transformation

15. <Insert presentation title> © Pink Elephant, 2016. All Rights Reserved. BRM Maturity Model - BRMBOK 15 1. How do you move from Level 1 to Level 5? §  2.What kind of skills and competencies? 3. What are the different disciplines emerging e.g) ITSM, BRM in each level? 4.Understanding the big picture vs delivering routine stuff?

19. <Insert presentation title> © Pink Elephant, 2016. All Rights Reserved. BRM & ITSM §  Depend on trust and trust grows when services are delivered honestly, sincerely cultivating respect and concern for customers §  Recollect the Water Melon Syndrome §  What is the value in the eye of beholder? §  Experience sharing §  Manila Prince 2 Trainer §  ISO 27K Consulting Engagement §  BRM Foundation with Grab a Pizza Simulation

21. <Insert presentation title> © Pink Elephant, 2016. All Rights Reserved. How do we become a strategic partner? §  Understand the current maturity model §  Assimilate the appetite and capability of provider organization §  What is the Organization vision and strategic objectives §  What does it take to move from current level to next level §  What resources do I leverage across end-end value chain?

23. <Insert presentation title> © Pink Elephant, 2016. All Rights Reserved. Building Effective BRM Strategic Business Objectives Value in terms of Customer Interpersonal Relationship Benefit Realization Governance

25. <Insert presentation title> © Pink Elephant, 2016. All Rights Reserved. Challenges §  Creating an awareness of BRM capability to the organization §  Developing BRM as a discipline as opposed to Individuals §  Collaborating with ITSM, DevOps, Lean and Agile Practices §  Building competencies aligned with business need 25

27. <Insert presentation title> © Pink Elephant, 2016. All Rights Reserved. Top 5 Mistakes in adopting BRM u Focusing on being Strategic instead of Operational u Over expectation of deliverables, outcome and performances u Lack of Provider Domain knowledge u Inability to balance value leakage vs value creation u Lack of visibility to the Board and Leadership team

Effective BRM: How To Build An Effective Bridge Between Business and IT - Suresh GP

Recomendados

Recomendados

Más contenido relacionado

La actualidad más candente

La actualidad más candente (20)

Similar a Effective BRM: How To Build An Effective Bridge Between Business and IT - Suresh GP

Similar a Effective BRM: How To Build An Effective Bridge Between Business and IT - Suresh GP (20)

Más de Pink Elephant

Más de Pink Elephant (11)

Último

Último (20)

Effective BRM: How To Build An Effective Bridge Between Business and IT - Suresh GP