This document provides statistics on social media usage demographics and case studies. It shows that the majority of social media users are younger, with 86% of 18-29 year olds using social media. Facebook has over 500 million users worldwide, with the average user spending 46 minutes per day connected to 80 pages and groups. Twitter sees 1.8 million new accounts daily, though most users have under 100 followers. The case studies highlight how connecting with customers on social media and creating valuable content can significantly increase website traffic and conversions for businesses.
38. • Its not about your product or service; its
about connecting with your customer
• Make deposits in the good will bank
• Fight Social Media Fire with Social Media
Water
• Don't get bogged down and measure
everything
• Make each program your own
• Learn to apologize really well
40. • Created a strategic SEO plan
• Created content strategy to cement them as a
valid resource to their clients and the industry
• Developed a strategic blogging campaign
• Sought out their clientele
• Built creditability among online professional
groups
• Built relationships on social networking sites
• Created their own community for people who
work within the supply chain.
41. • 2.7 times increase in website traffic
• 3.2 times increase in conversion
• 5.3 times increase in blog traffic
• 6.0 times increase in registration of
community members
42. Social Media
What’s in it for You?
What’sinitforyou?
Pinnacle
Joel Wolfgang
@joel_wolfgang
Social Media Consultant
November 18, 2010
Notas del editor
Who is Using Social Networking sites by Gender?
Facebook
56% - Women
44% - Men
Twitter
55% - Women
45% - Men
LinkedIn
45% - Women
55% - Men
MySpace
51% - Women
49% - Men
Who is Using Social Networking sites by Age?
Social Media Growth Rates
Pew Research
18-29 – 13%
30-49 – 27%
50-64 – 88%
65+ – 100%
Who is Using Social Networking sites by Age?
National Household Average - $44,389
Operating Manager for 7 Chicago area Domino’s Pizza
If Social Media is all about you then you’ll seem like a spammer and no one will follow you.
90/10 rule
Do things because they are right, don’t do them because you know you’ll get credit.
Find the win/win
When you engage in the conversation you get the opportunity to tell your side of the story
North Carolina Dominoes
Two HS boys videoed themselves sticking cheese up their noses and putting it onto Pizzas
They were fired – but it hurt the dominoes brand nationwide
Ramon made a video about it talking about his employees
He also reached out to everyone (100s) of people who commented on the video on YouTube
His sales went up during the months afterwards while nationally they went down and that NC store went out of business
Wow your customers
Amy Korin (popular Social Media Guru in Chicago)