SpringOne Platform 2019 Session Title: AutoZone and the Road to Cloud Native Speaker: Daniel Church, Product Manager, platformOps & Customer Satisfaction, AutoZone; Alex Wang, Systems Engineer, platform Ops & Customer Satisfaction, AutoZone; Kevin Ponds, AutoZone Youtube: https://youtu.be/t2lComsiuvM

1. AutoZone’s Cloud Native
Journey
October 7–10, 2019
Austin Convention Center

2. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Sri Timmaraju
Systems Engineer,
platformOps &
Customer Satisfaction
AutoZone platformOps Team
Daniel Church
Product Manager,
platformOps &
Customer Satisfaction
Kevin Ponds
Director, SRE &
Customer Satisfaction
Abhishek Logishetty
Systems Engineer,
platformOps &
Customer Satisfaction
Alex Wang
Systems Engineer,
platformOps &
Customer Satisfaction

3. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Safe Harbor Statement
Certain statements contained in this press release constitute forward-looking statements that are subject to the safe harbor provisions of the
Private Securities Litigation Reform Act of 1995. Forward-looking statements typically use words such as “believe,” “anticipate,” “should,”
“intend,” “plan,” “will,” “expect,” “estimate,” “project,” “positioned,” “strategy,” “seek,” “may,” “could” and similar expressions. These are
based on assumptions and assessments made by our management in light of experience and perception of historical trends, current
conditions, expected future developments and other factors that we believe to be appropriate. These forward-looking statements are
subject to a number of risks and uncertainties, including without limitation: product demand; energy prices; weather; competition; credit
market conditions; access to available and feasible financing; the impact of recessionary conditions; consumer debt levels; changes in
laws or regulations; war and the prospect of war, including terrorist activity; inflation; the ability to hire and retain qualified employees;
construction delays; the compromising of confidentiality, availability or integrity of information, including cyber attacks; and raw material
costs of suppliers. Certain of these risks are discussed in more detail in the “Risk Factors” section contained in Item 1A under Part 1 of
the Annual Report on Form 10-K for the year ended August 25, 2018, and these Risk Factors should be read carefully. Forward-looking
statements are not guarantees of future performance and actual results, developments and business decisions may differ from those
contemplated by such forward-looking statements, and events described above and in the “Risk Factors” could materially and adversely
affect our business. Forward-looking statements speak only as of the date made. Except as required by applicable law, we undertake no
obligation to update publicly any forward-looking statements, whether as a result of new information, future events or otherwise. Actual
results may materially differ from anticipated results.

4. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/ 4
Cheer and Pledge
Give me an: A-U-T-O-Z-O-N-E
Who's the best? AutoZone!
Who's number one? The customer!
AutoZoners always put customers first!
We know our parts and products.
Our stores look great!
We've got the best merchandise at the right price.

5. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
• Largest and Fastest Growing Aftermarket Automotive Parts Retailer
• 6000+ Retail Locations in US, Mexico & Brazil
• Headquarters – Memphis, TN
• 40 year old company
About AutoZone

6. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
• Servers built on a per-project basis
• Infrastructure dedicated to each application
• Little overhead in capacity to meet demand swiftly
• Full manual processes
• Human error significantly affected delivery time
Infrastructure Delivery at AutoZone circa 2017
(actual photo of
Kevin late 2017)

7. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
• Eat Healthier..
• Exercise More..
• Save more, spend less..
• Make IT move Faster!
New Year's Resolution

8. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
• Business Entrusted us with Largest IT Project in Company History
• Needed to Enable IT and the Business to move Faster
• How do we make the most of this opportunity?
Why PaaS?

9. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
Before and After Photos
2017 Old
School
Sysadmin Kevin
2019 ASAP
DevOps Kevin

10. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
• How to decrease infrastructure change lead time?
• How to secure the platform?
• What can and should run?
Growing Pains

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• Learning Curve
• Cloud Native App Architecture
• CF-CLI
• Managing Services
• Manifest.yml
• Supporting Capabilities
• CI/CD
• Centralized Logging
Developer Experience

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• Apps Manager UI
• Onboarding Scripts
• Cf-mgmt Learning Curve
Onboarding Users - Challenges

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• User friendly UI
• Configurations stored in GitLab
• Manual & Auto Approval Process
Self-Service Onboarding Automation

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Self-Service Onboarding - UI

15. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
AutoZone Software Acceleration Platform
Highly Available
Self-Service
Accelerated
Secure
platformOps (ASAP) Team
An AutoZoner Always…
Puts Customers First
Cares About People
Strives for Exceptional
Performance
Energizes Others
Embraces Diversity
Helps Teams Succeed

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How are we doing?
84 NPS

17. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/17
Speed
99% Decrease
in Provisioning Time
10+ Dev hours
saved per Feature
99.998
Prod Uptime
Security
<30 Day Avg
Minor Patch to
Production Since
ASAP Launch
100:4
Devs:Operators
500+
Self-Service
Requests
Fulfilled
Stability Scalability
Metrics

18. Unless otherwise indicated, these slides are © 2013-2019 Pivotal Software, Inc. and licensed under a Creative Commons Attribution-NonCommercial license: http://creativecommons.org/licenses/by-nc/3.0/
#.5kOps
#axeThrowingOps
#boatOps
#swagOps
#lunchOps
#goCartOps

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For More Information:
Email: pivotal@autozone.com
Interested in AutoZone? Reach Out!