Presentation showcasing how chatbots are impacting the digital world.

1. CHATBOTS
By : Piyush Handoo

2. Chatbots – An important digital trend in
2021

3. What are Chatbots ?
 An AI(artificial intelligence) tool that
is powered by pre-programmed
responses to answer queries without
the requirement of a human operator.

4. Chatbot Statistics
By 2022 chat bots are
excepted to cut business
costs by $8
billion.(Impactbnd)
44% of business
executives believe that
artificial intelligence
can be leveraged to
obtain data that can be
helpful to make
important business
decisions.(Chatbots
Magazine)
61% Marketers
believe that AI is the
most important tool for
data strategy.(Venture
Harbour)

5. How are chatbots beneficial for business ?
Benefits of
using
chatbots
Helps
automate
processes
Offers
straightforward
services
Helps build brand
image
Easy
to
build
Relationship
building
Better
customer
support

6. Creating a great Chatbot user
experience
•Using customer personas –
helps understand the
behavioral aspects of
particular user groups.
•Using waiting time in order
to add an additional “human
factor” to the conversation.
•Avoiding huge blocks of
texts as it can be
overwhelming for users –
breaking up the text using
emoticons frequently.
•Creating multiple versions
of bots - performing A/B
tests to identify which
versions works the best
according to user reactions.
•
Source : Singlegrain

7. How brands are using
Chatbots?
•Users can request a ride
from Lyft via Facebook
messenger or Amazon
Echo(voice).
•Bot helps riders know the
exact current location of
driver and shows images of
the car model(type) and
license plate.
Source: Social Media Today

8. Pizza Hut
•Customers can easily
order pizzas via Facebook
messenger or Twitter.
•Favorite pizzas can be
reordered, customers can
ask questions and check
current deals and offers.
Source: Social Media Today

9. Chatbots during Covid-19
•Global usage of chatbot
technology has been
increased due to Covid-19
pandemic.
•Usage of chatbots for
healthcare applications will
continue to grow post
pandemic.
•Chatbots benefits should
be maximized while
minimizing risks once
public and private
stakeholders come
together.
Source : Chatbots Coivd-19

10. THANK YOU !