5. History
The first Scientific study of nonverbal communication
was CHARLES DARWIN's book The Expression of the
Emotions in Man and Animals.
He argued that all mammals reliably show emotions in
their faces
Seventy years later SILVAN TOMKINS (1911–1991) began
his classic studies on human emotions in Affects Imagery
Consciousness volumes 1-4
6. Definition
Transmission of messages by a medium other
than speech or writing.
Research suggests that only 7 percent effect is
produced by the spoken word, 38 percent by the
tone, inflexion, and other
elements of voice, and
55 percent by body language,
movements, eye contact, etc.
7. Non-Verbal Communication
Non-verbal communication is
usually understood as the process of
communication through sending &
receiving wordless messages.
It includes:
Appearance
Body language
Facial expressions
Gestures
Eye contact
8. Ways of talking
Hand
movement
[e.g. pauses,
stress on
words]
Sound
[e.g. Laughing]
[e.g. waving
Closeness
Posture
[e.g. ‘Invading
someone’s
space’]
[e.g.
slouching],
Non-verbal
communication
/Body language
Body contact
Appearance
[e.g. Shaking
Hands]
[e.g. untidiness]
Facial
expression
[e.g. frown]
Head
movements
Eye
movements
[e.g. winking]
[e.g. nodding]
9. Salient features
Transfer of meaning without words.
Less than 1/3 of the meaning is
transferred through words.
Non-verbal & verbal behavior are some
way about each other.
Non-verbal communication is
culturally based.
10. Non-Verbal Communication
Audio signals
Examples: Ring of
Telephone,
Calling bell,
Siren,
Buzzer.
Visual signals
Traffic signals,
Railway signals,
Sings printed on cartoon,
Stripes at a Zebra crossing.
11. What does this symbol mean to you?
In the United States it is a
symbol for good job.
In Germany the number
one.
In Japan the number five.
In Malaysia the thumb is
used to point rather than a
finger.
13. Important
Nonverbal communication represents two-thirds of
all communication.
Nonverbal communication can portray a message
both verbally and with the correct body signals.
Body signals comprise PHYSICAL
FEATURES, CONSCIOUS and UNCONSCIOUS
GESTURE and signals, and the mediation of personal
space.
The wrong message can be established if the body
language conveyed does not match a verbal message.
14. Nonverbal
communication strengthens a first
IMPRESSION in common situations like attracting a
partner or in a business interview: impressions are on
average formed within the first four seconds of contact.
encounters or interactions with another person
strongly affect a person's perception.
When the other person or group is absorbing the
message they are focused on the entire
ENVIRONMENT around them, meaning the other
person uses all five senses in the INTERACTION :
83% sight, 11% hearing, 3% smell, 2% touch and 1%
taste.
15. Why Is Nonverbal Communication Important?
The usage of Nonverbal
Communication can clarify even the
toughest messages to understand.
When speaking with a person, it
makes a difference to see them and
understand the way that they are feeling
based not only through their words, but
also through their
gestures, expressions, and all
characteristics that fit into the
Nonverbal Communication category.
16. In addition, nonverbal cues can sometimes be
more meaningful than words themselves.
However, when put together, a message is then
complete.
Nonverbal Communication completes
communication as a whole
17. Functions
Accenting (Moderating): Nonverbal cues can amplify or accentuate
language.
A parent tells a child “It’s bedtime.” The child lays on the floor, kicking and
screaming, while saying “No, no, no, no, no.”
Complement: Nonverbal cues may complement or reinforce words.
“While scolding a child a parent points a finger at him or her.”
Contradicting (Conflicting): Nonverbal cues can signal the
opposite of what words mean.
“Your mouth is saying no, but your body is saying yes.”
Regulation: Making or breaking eye contact to signal turn taking
“Gus puts both elbows on the table and inhales, indicating he is about to
speak.”
18.
Repetition: Nonverbal cues can reiterate verbal
communication.
“You ask a stranger in a foreign country what time it is. The
stranger doesn’t understand, so you tap the top of your wrist
with your finger.”
Substituting: Nonverbal cues may serve as
substitutes or replacements for words.
“A basketball player makes a choke sign after a player on the
other team misses a crucial free throw.”
19. Non-verbal behaviors
Occur in a text
Difficult
Always communicate
Governed by rules
Believable
Meta-communicational
20. Categories of body movement
Emblems
Illustrators
Affect displays
Regulators
Adopters
22. Hand to mouth means Eating
V with fingers means Peace
23. Illustrators- Directly tied to speech
Affect displays- Indicates the intensity
of emotions we feel.
Regulators- Body movements that help
to control the flow of communication.
Adaptors- Movements or behavior that
involve personal expressions.
25. Paralanguage
How - not what you say.
Volume
Rate
Quality
Pitch
Vocal & lip control
Accent
26. Space
Intimate – Ranges from actual touching
to a distance of about 18 inches.
Personal - 18-30 inches.
Social – 4-12 feet.
Public - 12-15 feet.
27. Eye contact – Indicates interest,
attention or involvement between two
people.
Smell – It is a powerful communicator.
Taste – It is correlated to sense of smell
& is highly subjective.
29. Time
Use of time & how we view its role in
our personal & professional lives play
a role in our communication.
Non-verbal Sounds
Laughing
Sighing
Crying
Inhaling
Excessive groaning
Yelling
Whispering
31. Effects of Non-verbal communication
Non-verbal cues are difficult to read.
Non-verbal cues are difficult to
interpret.
Some non-verbal cues are important
than others.
We fail to read some cues.
We are not much skilled.
32. CONCLUSION
A knowledge of the several factors
involved with Non-verbal
communication, and an awareness of
its power will improve our ability to
communicate with others……