• Program Manager with experience across program/project management, devising strategy, process design, operations. implementation, product management, customer life-cycle management and business process optimization • MBA in Marketing & International Business from Symbiosis Institute of Management Studies (India). Skilled in leadership, team management, program management, data backed decision making with solid experience in Sales, Marketing & Operations in urban & rural geographies.

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1
MBA
(Marketing & International Business)
+91 7011424357
debroy.prasenjit@gmail.com
Prasenjit Debroy
Mumbai, India
• Program Manager with experience across program/project management, devising strategy, process design, operations
implementation, product management, customer life-cycle management and business process optimization
• MBA in Marketing & International Business from Symbiosis Institute of Management Studies (India). Skilled in leadership,
team management, program management, data backed decision making with solid experience in Sales, Marketing &
Operations in urban & rural geographies.
Roles & Responsibilities
Jarvis Consulting Jun 2018 – Nov 2019
Associate Program Manager – Central Operations | Mumbai Jun 2019 – Nov 2019
• Team: Direct Reports: 35 Cluster Managers & 15 MIS Executives | Indirect Reports: 65 Operation Executives
• Designed processes for new projects, set operational metrics for tracking them, own end-to-end execution
• Strategized and executed all project related initiatives from operational troubleshooting to activations
• Generated daily reports for higher management & clients showcasing day-on-day progress of the project/new initiatives
• Spearheaded the Communication Outreach for 126 Events (SMS, OBD & Calls)
Associate Program Manager – Central Operations | Delhi Aug 2018 – May 2019
• Team: Direct Reports: 41 State Managers & 31 MIS Executives | Indirect Reports: 400+ Operation Executives
• Coordinated cross functionally with Design, Technology & Call Center teams to execute projects
• Devised SOPs, Project Timelines, Tracking Mechanisms & Reports
• Responsible for managing the on-ground team (Daily Monitoring & Business Performance Management)
• Showcased proactive stakeholder management to ensure long-term relationship of the firm with clients
• Conducted training session of 200 agents via Presentation decks, Audio content & gamification; very positive reviews
Associate Program Manager – Central Operations | Mumbai Jun 2018 – Jul 2018
• Strategized and ideated long term & short term action plan for clients, along with senior management
• Created project plans, milestones, timelines & resource requirements for project implementation
Tata Trusts Apr 2017 – May 2018
State Coordinator – Swachh Bharat Mission | Mumbai Nov 2017 – May 2018
• Deputed to work with the Mission Director, SBM (Rural) [IAS]
• Team: Direct Reports: 31 ZSBPs (District Sanitation Fellows) | Indirect Reports: 500+ District Officers
• Formulated linkages with Tata Trusts Eco-System for accessing Sanitation-related Best Practices in other Geographies
• Supported in putting in place Monitoring Mechanism and Quality Supervision Protocols in State-level plans
• Accessed Innovative Methodologies: Sanitation-linked Social Entrepreneurship initiatives; linked with SBM (G) Value Chain
Interventions
• Created a ZSBP Progress Tracker Template (Implemented PAN India)
• Deployed Technological Solutions for augmenting Social Media Management
Project Lead – Ministry of Drinking Water & Sanitation (MDWS) | Delhi Jul 2017 – Sep 2017
• Deputed to work with the Joint Secretary, MDWS [IAS]
• Team: Direct Reports: 2 MIS Executives | Indirect Reports: 300+ ZSBPs (District Sanitation Fellows)
• Assisted MDWS/State Teams in regular review of ZSBPs in state & Performance Management
• Designed an MIS Dashboard to provide Actionable Intelligence to Top Leadership at MDWS
• Organiser, Swachhathon 1.0 – A National Level Sanitation Hackathon: 3000+ participants; 4 categories in Sanitation &
Hygiene
• Team Leader, Knowledge Management Survey (PAN India)
Zila Swachh Bharat Prerak (District Sanitation Fellow) | Parbhani Apr 2017 – May 2018
• Deputed to work with the CEO, Zila Parishad [IAS]
• Team: Direct Reports: 17 District Officers | Indirect Reports: 400+ Village Officers (Gramsevaks)
• Provided Technical & Administrative Support to District Team
• Catalyzed increase of Sanitation Coverage by 1.7X to help district attain “ODF Status”
SchoolGuru May 2016 – Oct 2016
Senior Manager – Business Development | Mumbai
• Team: Direct Reports: 2 MIS Executives | Indirect Reports: 15 Operation Executives
• Screened potential partners by Analysing Service Requirements & evaluating options
• Signed up new universities & envisaged new avenues of Revenue Maximization
• Built Market Reach by locating, identifying, negotiating & closing Business Relationships
• Screened potential partners by Analysing Service Requirements & evaluating options
Profile Summary
Professional Experience 8 Years

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2
MBA
(Marketing & International Business)
+91 7011424357
debroy.prasenjit@gmail.com
Prasenjit Debroy
Mumbai, India
Achievers Zone Mar 2015 – Apr 2016
Assistant Manager – Business Development | Mumbai
• Team: Direct Reports: 2 Management Trainees | Indirect Reports: 5 Management Interns
• Provided Market Intelligence & Data Analytics for Sales & Marketing teams
• Implemented innovative Business Development & Sales Strategies
• Managed, prospected, qualified & developed relationships with existing/potential partners, specifically – Key Decision Makers
Talentedge May 2014 – Dec 2014
Assistant Manager – Business Development | Mumbai
• Managed pipeline, metrics, forecasts & Business Intelligence
• Conceived new Value Add Offerings & Go-to- Market Strategies
• Developed & delivered Consulting Solutions
Eclipsis BPO Solutions Nov 2010 – Nov 2011
Help Desk Support | Pune
• IT Asset Management including hardware and software license management
• Provide L2 support to the users, handle Remote support, taking backup & restoration
• Ensure operations impact reduction by following established IPS processes and procedures
WNS Global Services Dec 2008 – Nov 2010
Customer Service Associate | Pune
• Focus on delivering on key results like customer satisfaction, first time resolution, efficiency
• Focus on adhering to defined quality metrics
• Add value to every client interaction by marketing the right products/services/features
HOV AR Management Services May 2008 – Sep 2008
Customer Service Representative | Pune
• Ability to negotiate while maintaining a professional and courteous attitude
• Proven track record in agency or bad debt recovery - Experience with skip tracing
IncuCapital (Early Stage VC Firm) | Pune Apr 2013 – Jun 2013
New Product Development (Internship)
• Ideation, conceptualization and Market research for a new product/service
Marketing Manager, Steammo (Food Startup) | Pune Dec 2012 – Jan 2013
Analysed product offerings & business objectives (Project)
• Devised strategy to forge corporate alliances and increase market reach
Organising team & Secretary, Launchpad | SIMS, Pune Jul 2012 – Jun 2013
India’s 1st
Multi B-School Entrepreneurship Development Program (Initiative)
Organising team & Secretary, Talk Club | Poona College, Pune 2008
Deliberations, Discussions & Debates (Initiative)
Organising team & Secretary, Hunar | Poona College, Pune 2007
Platform to showcase individual talents (Initiative)
Qualification Year Board/University Institute CGPA/%
MBA Marketing 2014 Symbiosis International University Symbiosis Institute of Management Studies, Pune 3.021/4
BCA 2010 University of Pune Poona College of Arts, Commerce & Science 56.61
XII 2005 C.B.S.E. Army School, Shillong 71.00
X 2003 C.B.S.E. Army Public School, Udhampur 83.16
Certificate Year Institute
Six Sigma 2012 Asian Institute of Quality Management
ITIL v3 Foundation 2011 EXIN
• Playing Badminton | Represented school in Inter-District Tournament (2002)
• Reading Books & Periodicals
Projects/Internships/Initiatives
Education
Key Interests/Extra Curricular Activities