Prateek Sinha
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Personal Information
Organización/Lugar de trabajo
Mumbai, India India
Ocupación
★Creating Business Transformation & Delivering Top Line Growth th' CEM with proven abilities in Backoffice,Voice & Chat★
Sector
Technology / Software / Internet
Sitio web
www.linkedin.com/in/prateekpsinha/
Acerca de
✔ ITIL V3 Foundation, Prince2 Foundation & ISO 9001:2015 Certified and Lean Six Sigma Black Belt trained. I also have hands-on experience & knowledge of PCI Compliance ✔ Developed and Lead multi-lingual, multi-cultural & multi-national teams and teams of various sizes (50 - 2000) with E-SAT always above 3.5 out of 5 ✔ Nurtured Strategic Client Relationship with American, Canadian, Indian, British and European clients with Client Satisfaction Score always above 4.5 out of 5 ✔ Distinction in Operations Management, BPO Delivery Excellence, Customer Experience Management and People Management ✔ Managed large accounts (> 4 Mill USD) and Delivered double digit growth on bottom line
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Etiquetas
csat nps customer experience customer service customer satisfaction customer telecom effeciency cross training
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Benefits of Cross Training - A Case Study by Prateek Sinha

Hace 6 años • 99 Visualizaciones
Personal Information
Organización/Lugar de trabajo
Mumbai, India India
Ocupación
★Creating Business Transformation & Delivering Top Line Growth th' CEM with proven abilities in Backoffice,Voice & Chat★
Sector
Technology / Software / Internet
Sitio web
www.linkedin.com/in/prateekpsinha/
Acerca de
✔ ITIL V3 Foundation, Prince2 Foundation & ISO 9001:2015 Certified and Lean Six Sigma Black Belt trained. I also have hands-on experience & knowledge of PCI Compliance ✔ Developed and Lead multi-lingual, multi-cultural & multi-national teams and teams of various sizes (50 - 2000) with E-SAT always above 3.5 out of 5 ✔ Nurtured Strategic Client Relationship with American, Canadian, Indian, British and European clients with Client Satisfaction Score always above 4.5 out of 5 ✔ Distinction in Operations Management, BPO Delivery Excellence, Customer Experience Management and People Management ✔ Managed large accounts (> 4 Mill USD) and Delivered double digit growth on bottom line
Etiquetas
csat nps customer experience customer service customer satisfaction customer telecom effeciency cross training
Ver más