Se ha denunciado esta presentación.
Se está descargando tu SlideShare. ×

152 - Confident Communication

Anuncio
Anuncio
Anuncio
Anuncio
Anuncio
Anuncio
Anuncio
Anuncio
Anuncio
Anuncio
Anuncio
Anuncio
Próximo SlideShare
Say Goodbye to Fear Forever!
Say Goodbye to Fear Forever!
Cargando en…3
×

Eche un vistazo a continuación

1 de 55 Anuncio

152 - Confident Communication

Descargar para leer sin conexión

ProductCamp Boston is the world's largest and most exciting crowd-sourced one-day event for product people. It's organized by and for product managers, product marketers and entrepreneurs, so attendees get the most out of the day.

Attendees learn about and discuss topics in product management and product marketing, product discovery, product development & design, go-to-market, product strategy and lifecycle management, and product management 101, startups, and career development.

www.ProductCampBoston.org

ProductCamp Boston is the world's largest and most exciting crowd-sourced one-day event for product people. It's organized by and for product managers, product marketers and entrepreneurs, so attendees get the most out of the day.

Attendees learn about and discuss topics in product management and product marketing, product discovery, product development & design, go-to-market, product strategy and lifecycle management, and product management 101, startups, and career development.

www.ProductCampBoston.org

Anuncio
Anuncio

Más Contenido Relacionado

Presentaciones para usted (20)

Similares a 152 - Confident Communication (20)

Anuncio

Más de ProductCamp Boston (20)

Más reciente (20)

Anuncio

152 - Confident Communication

  1. 1. Welcome to Confident Communication
  2. 2. Charis Loveland Co-founder, ML Assist Product manager in AI/ML, design thinker, metrics-driven leader @Mozilla, General Assembly, formerly Microsoft, Rue La La, EMC, SAP @charislovestech LinkedIn
  3. 3. Today’s Learning Objectives ● Master relationships ● Influence people, decisions, results ● Manage risks, anticipate problems Keep these objectives in mind to get the most out of today!
  4. 4. INFLUENCE PEOPLE, DECISIONS, RESULTS COMMUNICATION STYLES MANAGE RISK, ANTICIPATE PROBLEMS HOW TO DISSENT AND REFUSE Agenda Topics MASTER RELATIONSHIPS
  5. 5. Personality Analysis • Myers-Briggs • DISC • Enneagram • Energy types
  6. 6. DISC
  7. 7. DISC: Dominance
  8. 8. DISC: Influence
  9. 9. DISC: Steadiness
  10. 10. DISC: Conscientiousness
  11. 11. DISC Communication
  12. 12. Enneagram
  13. 13. Energetic self perception
  14. 14. Active Listening As explained in
  15. 15. COMMUNICATION STYLES INFLUENCE PEOPLE, DECISIONS, RESULTS MANAGE RISK, ANTICIPATE PROBLEMS HOW TO DISSENT AND REFUSE CONFIDENT COMMUNICATION MASTER RELATIONSHIPS
  16. 16. Communication Styles • Assertive • Aggressive • Passive-aggressive • Submissive • Manipulative
  17. 17. Assertive Reactions • They can take the person at their word • The person can look after themselves • Respect for the person
  18. 18. Aggressive Reactions • Defensive, aggressive (withdraw or fight back) • Uncooperative, humiliated/degraded, afraid, lose respect • Mistakes and problems are not reported in case they blow up • Others are afraid of being railroaded, exploited, or humiliated
  19. 19. Passive-Aggressive Reactions • Confused • Angry • Hurt • Resentful Q: How many passive-aggressive people does it take to change a light bulb? A: You’ll never know, because they unfriended you and blocked you on Facebook “by accident.”
  20. 20. Submissive Reactions • Guilty • You don't know what you want and they discount you • They can take advantage of you • Give up trying to help them because their efforts are subtly or overtly rejected.
  21. 21. Manipulative Reactions • Angry, irritated, or annoyed • Resentful • Can’t trust
  22. 22. COMMUNICATION STYLES INFLUENCE PEOPLE, DECISIONS, RESULTS MANAGE RISK, ANTICIPATE PROBLEMS HOW TO DISSENT AND REFUSE CONFIDENT COMMUNICATION MASTER RELATIONSHIPS
  23. 23. Pep Talk ● Sounds silly, but it really works ● Responsibility transfer ● Turn up the volume
  24. 24. Power Pose ● Amy Cuddy
  25. 25. Communication Channels • Face to face • Instant message • Slack/Teams • Phone • Text • Screenshare
  26. 26. COMMUNICATION STYLES INFLUENCE PEOPLE, DECISIONS, RESULTS MANAGE RISK, ANTICIPATE PROBLEMS HOW TO DISSENT AND REFUSE CONFIDENT COMMUNICATION MASTER RELATIONSHIPS
  27. 27. What to Look For MANAGE RISK, ANTICIPATE PROBLEMS
  28. 28. Communication Best Practices MANAGE RISK, ANTICIPATE PROBLEMS
  29. 29. Stakeholders INTERNAL Someone who is interested in or has influence over your product. EXTERNAL Someone who can affect or be affected by your work.
  30. 30. Stakeholders EXTERNAL INTERNAL CUSTOMERS INVESTORS SHAREHOLDERS DEVELOPERS MARKETING SALES FINANCE QA SUPPORT CEO UX
  31. 31. Stakeholders EXTERNAL INTERNAL CUSTOMERS SHAREHOLDERS INVESTORS DEVELOPERS MARKETING SALES SUPPORT QA UX FINANCE CEO What do you need from all of them? ● Expertise ● Buy-in ● Funding
  32. 32. COMMUNICATION STYLES INFLUENCE PEOPLE, DECISIONS, RESULTS MANAGE RISK, ANTICIPATE PROBLEMS HOW TO DISSENT AND REFUSE CONFIDENT COMMUNICATION MASTER RELATIONSHIPS
  33. 33. You must possess and master the ability to effect change without mandating something be done. What and how you communicate must instead inspire others follow.
  34. 34. Saying No MANAGE RISK, ANTICIPATE PROBLEMS
  35. 35. The difference between successful people and very successful people is that very successful people say ‘no’ to almost everything.
  36. 36. Reasons People Will Give You to Say Yes ● “But the data looks good.” ● “It’ll only take a few minutes.” ● “We’re going to lose this customer.” ● “We can make it optional.” ● “But my neighbor’s cousin’s wife said…” ● “We’ve got nothing else planned.” ● “Our competitors have it.” ● “If we don’t build it, someone else will.” ● “The boss really wants it.” *not an exhaustive list ;-)
  37. 37. How to Say No ● Does it fit with the product vision? ● Will it still matter in five years? ● Will everyone benefit from it? ● Will it improve, complement or innovate on the existing workflow? ● Does it grow the business? ● Will it generate new, meaningful engagement? ● If it succeeds, can we afford to support it? ● Can we design it so the reward is greater than the effort? ● Can we scope it and do it well?
  38. 38. Supercharge Your Productivity MANAGE RISK, ANTICIPATE PROBLEMS
  39. 39. Process-Oriented Replies ● Don’t just reply “yes” or “Thoughts?” ● Give detailed instructions for the next step ○ I am available Tuesday at 3 pm EST or Thursday at 10 am EST. Please send me a calendar invite for the time that works for you. ● Takes longer up front but saves overall time by removing back and forth
  40. 40. Best Practices ● Pad your timeline and budget by 10% ● Manage and organize assets ○ What goes where ○ Standard naming conventions for all files ○ Asset workflow ○ Storage protocol ● Streamline feedback ○ From whom (internal and external) ○ Establish process ○ Prioritize
  41. 41. Time Management/Organization ● Peter Bregman, daily 18 Minutes template ● Find a system that works for you: ● Outlook or Evernote ● Smartphone notes ● Whiteboards ● Notebook: Rocketbook
  42. 42. Productivity • Agile methodology can help your team to focus on the most impactful projects • Results-Only Work Environment (ROWE) • Pomodoro: work in 25 minute focused blocks • Evernote: save and file everything, anywhere – Receipts for taxes, memorable parts of books • Doodle: easy scheduling for busy people • See my blog post on Inbox O (Pending Follow Up, Thank You folders)
  43. 43. Productivity (cont.) • Single task for maximum efficiency • Be selectively excellent – Done is better than perfect – Perfect is the enemy of good • Design your ideal week – Consider team power hour(s), dedicated chunks of time to get stuff done
  44. 44. Delegation • At work – Search out eager individual contributors, mentor them to take on additional responsibility • At home – Entrust family members with additional tasks – Outsource • Task Rabbit ($10 off code: PAL18413) • Local university job boards (BU); babysitting co-op • Grocery (Peapod), delivery (Postmates, Door Dash) • Cooking from the Heart delivers healthy meals
  45. 45. Boundaries • Can evolve over time • Separation works well for some • Different for each individual – Eliminating phone use while driving and with children – Smartphone best practices from WSJ – Limiting social media interaction
  46. 46. Take Care of Yourself ● Fitness and well being ● Exercise ● Get enough sleep and downtime ● Eat a balanced diet with nutritious food ● Invest time in mindfulness ○ Woebot https://woebot.page.link/ASGA ○ www.msmindbody.com ● Listen to audiobooks while commuting ● Use your vacation time ● Cultivate new friendships, hobbies ○ www.meetup.com
  47. 47. COMMUNICATION STYLES INFLUENCE PEOPLE, DECISIONS, RESULTS MANAGE RISK, ANTICIPATE PROBLEMS HOW TO DISSENT AND REFUSE CLOSING REMARKS MASTER RELATIONSHIPS
  48. 48. And, check out my instructor page at General Assembly linkedin.com/in/charisloveland Contact
  49. 49. Resources ● Getting to Yes, Roger Fisher, William Ury, Bruce Patton ● Never Split the Difference, Chris Voss ● Crucial Conversations: Tools for talking when stakes are high, Kelly Patterson ● Mindset, Carol Dweck ● Daring Greatly, The Gifts of Imperfection, Brene Brown ● The Charisma Myth, Olivia Fox Cabane ● Hard Thing About Hard Things, Ben Horowitz ● Why Work Sucks and How to Fix It by Cali Ressler, Jody Thompson ● The Personal Efficiency Program: How to Stop Feeling Overwhelmed and Win Back Control of Your Work by Kerry Gleeson ● Getting to 50/50: How Working Parents Can Have It All by Sharon Meers, Joanna Strober ● 10% Happier by Dan Harris ● Deep Work, Cal Newport ● Happier: Learn the Secrets to Daily Joy and Lasting Fulfillment by Tal Ben-Shahar ● Breaking the mold: women, men, and time in the new corporate world by Lotte Bailyn
  50. 50. Thank you!

×