ProductCamp Boston is the world's largest and most exciting crowd-sourced one-day event for product people. It's organized by and for product managers, product marketers and entrepreneurs, so attendees get the most out of the day.
Attendees learn about and discuss topics in product management and product marketing, product discovery, product development & design, go-to-market, product strategy and lifecycle management, and product management 101, startups, and career development.
www.ProductCampBoston.org
2. Agenda
● What is a leader?
● Are product managers leaders?
● Key leadership skills
● Insight into human behavior
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3. Goal: 3 things you can bring back to
your teams on Monday.
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4. Think of your favorite leader. What made them a
leader? (popcorn style)
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5. Who am I?
Product Management Director
Product Marketing
Product Strategist
B2B
Certified Coach / Mentor: Focus on
leadership and career growth in the world
of tech
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7. Tell vs Ask
Speak versus Listen
Know it all
Take up the air
Demeaning and
condescending
Rarely share
recognition
It’s all about
them
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8. How does this type of
(in)formal leader make you
feel?
Can you make a mistake?
Can you propose a wild-
ass idea?
What happens if you are
wrong?
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10. Globoforce confidential and proprietary
“The art of motivating a group of people (team) to
act towards achieving a common goal.” HBR
Getting people aligned.
Copyright 2019, Arena Consulting
11. Visionary
Influence
Leverage skills of teams
Results oriented
Inspire and motivate
The Inspired Leader
Resolve conflict
Motivate through change
Collaborative
Give feedback
Build trust and psych safety
Copyright 2019, Arena Consulting
12. Visionary
Influence
Leverage skills of teams
Results oriented
Inspire and motivate
Product Managers are leaders. Period
Resolve conflict
Motivate through change
Collaborative
Give feedback
Build trust and psych safety
Copyright 2019, Arena Consulting
13. Spend time and energy on the ‘hard’ skills of product
management. Processes, talking to customers,
designing UIs, etc.
Forget about the leadership skills!
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14. This is what will get you on the promotion track
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15. Visionary
Influence
Leverage skills of teams
Results oriented
Inspire and motivate
Resolve conflict
Manage through change
Collaborative
Give feedback
Build trust and psych safety
The Inspired Leader
Copyright 2019, Arena Consulting
16. Globoforce confidential and proprietary
Good connection questionsWhat is psychological safety?
Psychological safety is a shared belief that the team is safe for
interpersonal risk taking.
"Being able to show and employ one's self without fear of negative
consequences of self-image, status or career"
Team members feel accepted and respected.
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19. Globoforce confidential and proprietary
Be curious
Listen
Use prompts
● Tell me more
● Yes and
Have others speak first
For those who are quiet,
ask for their insight
Ask questions
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20. Globoforce confidential and proprietary
Provide a environment
where questions are a
positive thing
Lead by example
Use prompts
● Tell me more
● Yes and
Want others advice
Not knowing is a good
thing
Ask questions
21. Globoforce confidential and proprietary
More questions,
better solutions
People feel included
Part of something
Ask questions
22. When you feel like you belong...you
are emotionally connected to
others
Happy, enjoy work
Creativity
Innovation
Create connection and belonging
Make mistakes
23. Globoforce confidential and proprietary
"
Connect with the team
Build connection in the team.
Emotional connection.
Be comfortable with each other
Bring your whole self to the team
Build a sense of belonging
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25. Globoforce confidential and proprietary
Good connection questionsConnect with the team
Recognize, Celebrate
Get personal. Kids, hobbies, school
Acknowledge people. Say Hi. Stay curious.
How are you?
Don’t play favorites
26. Globoforce confidential and proprietary
Good connection questionsConnect with the team
Figure out people’s strengths
Don’t tell…..Ask, Listen.
Lead with kindness
Forget the hierarchy
Speak Last
27. Globoforce confidential and proprietary
Source: Peter Senge, the Fifth
Discipline
Actively Listen
10?
We think we are
listening
Listening to respond
So we feel good and in control
Brain can only do one
thing at a time
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28. Globoforce confidential and proprietary
Body language
Actively Listen
Allow the speaker to finish
Provide feedback
Respond appropriately
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