Speakers:
Peter Murphy, Major League Baseball
Smriti Kapuria, Prolifics
Abstract: We will present the case study of adopting IBM Connections as a social collaboration platform by Major League Baseball's Commissioner's Office. We will discuss challenges that make an interesting use case of social collaboration in a controlled environment and present a few different scenarios of collaboration needs of different business groups and how each has uniquely adopted the platform. We will deep dive into the key features and Connections Content Library, with a successful software upgrade to Connections 4.5 that have made a big impact on facilitating the business. We will also discuss how MLB has extended the platform and made their own by customizing themes, adding custom widgets, etc.
2. Who We Are
Peter Murphy
– Project Manager, Major League Baseball, Commissioner's Office
– Project Management, Collaborative solutions
– peter.murphy@mlb.com
Smriti Kapuria
– Technology Manager, Prolifics User Experience Practice
– UX designer, Developer, Architect, Ceramicist
– skapuria@prolifics.com
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3. Agenda
About MLB Commissioner’s office
Collaboration Needs of business groups
Adoption of IBM Connections as a social platform
MLB’s own solution : Customize and extend IBM Connections
Key Components of solution architecture
Interesting features and challenges
The road ahead..
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4. About MLB Commissioner’s office
What is MLB ?
• BOC
• MLBAM
• MLB Network
Business of Baseball - About Commissioner's office
– Game Regulations
– Player Contracts
– Corporate Sponsorships
Role of MLB IT group at the Commissioner’s office
– Diverse Group
– Supports BOC and clubs
– Wide Spectrum of services – security, collaboration, application development
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6. Business Groups
And the way they conduct their business
Introduction to a few different business groups
– Department Based – Finance, Ticketing, IT, Legal
• Social Collaboration
– Event Based – Industry Meetings, World Series
• Content sharing
– Baseball Function Based – Official Scorers, Umpires
• Social Collaboration, Content sharing
– Program Based – RBI, Urban Youth Academy
• Process Management
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7. Collaboration Needs of Business Groups
Basic Ideas of structure and information sharing
Business groups are structured for information sharing and collaboration
– with in each group as a community
– with external entities
• Clubs
• Vendors
• Sponsors, etc.
Different types of social needs
– Facilitate collaboration between clubs
– Provide centralized information to conduct business
– Periodic Notification of content and information
– Expose dynamic and historic ticketing data from several systems
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8. Adoption of IBM Connections
As a Social Collaboration platform
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9. Social Collaboration Eco-system
The solution is implemented as multiple restricted communities
Each with its own unique user group
Users interface with Connection features within their community
– Wikis
– Files
– Blogs
– Activities, etc.
Each community has a set of owners that administer their community
Connections administrators
– Moderate content
– Use Metrics for reporting
– Create communities
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10. Communities, Users and Functions
and it all comes together!
Each business group uses their Community as a collaboration platform
Community is the hub for information and resources to run their business effectively
Functions such as blogs, calendar and forums facilitate communication
Community wikis, blogs, files provides centralized access for business artifacts
Community members set-up preferences to receive emailed notifications of updates
Sub Communities are created for sub groups of users for targeting content and
communication
– One example is executives of a business group are members of a sub-community
– In some cases, regional users/groups also have their own sub-communities
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14. MLB’s own solution
Customize and extend IBM Connections
How we got to creating custom widgets on IBM Connections?
Custom Widgets, Custom community themes..
Several communities created custom community widgets in addition to out-of-the-box
Some examples are Polls, File Viewer, Ticketing widgets
Communities expose dynamic aggregated data from different systems through such widgets
An interesting scenario of Workflow Management with IBM Connections
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15. MLB’s own solution
Job Request and Workflow Management with IBM Connections
This solutions utilizes Community Activities in IBM Connections to track job requests
New requests are created with a third party tool
Approved requests are added as an activity in IBM Connections using Connections API
Community Owners can quickly view and assign incoming job requests to members
3 custom widgets are created to set-up the Workflow Management dashboard
– view new job requests
– view schedules of members
– view upcoming due dates of tasks
All of these widgets use Community Activities Connections API to maintain a cohesive
solution
A mobile view for each of this functions is also provided
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18. Solution Architecture
Current implementation of IBM Connections uses a medium topology
The environment is configured for high availability
User management scenarios
– A TDI script is used for onboarding users in Connections via LDAP
– The user is synchronized with the LDAP and Portal implementations
Cognos is configured to run with IBM Connections to provide metrics and reporting
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19. Interesting Features and Challenges
Notifications – a fine balance between voluntary socialization and business needs of
information sharing
Are Community members following the right content?
– For notifications and preferences!
Dynamic user base
– Clubs and user’s name change frequently that needs to be maintained regularly
Challenges with content moderation
Files and tagging as information sharing is an important need
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20. The road ahead..
Migration to Connections 4.5 environment
Connections Content Manager evolution
Enterprise document manager consideration
Forms features(survey, polls etc.) through Feature pack
Happy Marriage between Connections and Portal
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21. Access Connect Online to complete your session surveys using any:
– Web or mobile browser
– Connect Online kiosk onsite
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