18. Cart Abandonment Consumers are abandoning carts MORE Increase in consideration period Discount vouchers effect How to combat the common issues: Make shipping charges reasonable (47%) Display customer service details (22%)
19. Separate yourself from the pack You can rule the ecommerce world!!! Only 30% currently email retarget Only 10% retarget by phone
20. Approach Sales approach puts people off... “Complete your transaction now to get 10% off!” Service based approach works much better... “we noticed you had items in your basket, something we can help you with?”
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22. Use built in tracking to follow recipients after the click
73. What to do with all that data? Personalised campaigns using what you know: Instead of “share this” Try “click to share with your 540 friends” Campaigns based on:
86. Questions >>> Answers Thanks for listening, can’t wait to hear all your questions... Go on... Ask lots Follow me @marcmunier and @pure360 Email me marc.munier@pure360.co.uk Or even call me 01273 647880
Inbox preview No good without knowing what people are opening onTalk about litmus
Set width to 650Viewable area is significantly smaller
PROGRESSIVE DISCLOSURE
You may not know much about the email address but if you know which device they opened their email on you can do some very specific.
Even something as simple as displaying a logo indicating the link to their version or including it in the copy.
Android 71% more likely to have never left the country 12% more likely to have petsIphone67% more likely to have a household income in excess of $200k27% more likely to live in a city
Some interruptions you should pay attention to.SMSIT takes an average of 27 hours for some one to report a wallet missing – a phone only 68 minutes! It takes 90 minutes for the average person to respond to an email, but only 90 seconds for them to respond to an SMS
IT takes an average of 27 hours for some one to report a wallet missing – a phone only 68 minutes! It takes 90 minutes for the average person to respond to an email, but only 90 seconds for them to respond to an SMS
Add this. Share this, tell your friends about this, it’s just so DULL now, even worse it’s now invisible
Massive benefits…No need to fill out form – will be pre-populated with basic informaionShows friends who have done the sameCan ask for more informationGet DOB, # of friends as standard.