23. Development Levels “ The degree to which subordinates have the competence and commitment necessary to accomplish a given task or activity.” (Blanchard et al., 1985)
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25. How the Situational Approach Works “ The situational approach is constructed around the idea that employees move forward and backward along the development continuum, which represents the relative competence and commitment of subordinates. For leaders to be effective, it is essential that they determine where subordinates are on the development continuum and adapt their leadership styles so they directly match their style to that development level.”
26. Case Studies Read the assigned case study and answer the questions as a group. Be ready to explain your decisions to the large group.
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29. Conflict “A struggle between people with opposing needs, beliefs, values, or goals
33. What is coaching? Helping someone else expand and apply skills, knowledge, and abilities. It involves teaching, motivating, empowering, and listening to others so they can take action on specific tasks. (Coaching by Chen, 2003)
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40. Effective Feedback The process of exchanging concrete, helpful, and timely feedback within a trusting relationship.
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