Quality ToolBox Talk_Quality Management in Construction 101(for Senior Management)

Quality ToolBox Talk
Quality Management in Construction
for Senior Management
QualityInConstruction.com

Presentation Plan
1. What is Quality…?
1. What is Quality Management?
1. How is Quality Management implemented in Construction?
1. How does it help our business?

1. What is Quality…?

Which one is of higher quality?
Vs
ISO:9001 Definition: “Degree to which a set of
inherent characteristics fulfills requirements.”

Who specifies the requirements in Construction?
Vs
OUR CLIENTS!
QUALITY IN CONSTRUCTION is all about making sure our customers/clients are happy
by satisfying their requirements.

2. What is Quality Management ?

Quality Management is just a documented set of
processes.
in other words...
- It's a tidy way of formalizing what we do in our everyday lives as a
company.
- It's the way we manage our resources.
- It's the way we sort out any issues.
- It's the way we win new projects. I
- It's how we design our projects.
- It's how we plan our projects.
- It's how we select our suppliers and subcontractors.
- It's the way we handover our projects to our Clients. I
- It’s the way we communicate with our Clients.
- It's how we record and report what is happening on our sites.
- It's the way of avoiding the mistakes from the past.
- It’s the way we improve as a business.

So...how does the Quality Management help?
if we know what we are doing, then we can only improve and become
better!
Plan. Recognize an opportunity
and plan a change.
Do. Test the change. Carry out a
small-scale study.
Check. Review the test, analyze
the results and identify what you’ve
learned.
Act. Take action based on
what you learned in the
study step: If the change
did not work, go through
the cycle again with a
different plan. If you were
successful, incorporate
what you learned from the
test into wider changes.
Use what you learned to
plan new improvements,
beginning the cycle again.

2. How is Quality Management
implemented in Construction?

1. Set up our Objectives and how we work in our Quality Plan/Manual/Policies and
Quality Procedures
2. Make sure that we have clearly understood our Clients requirements for every
Project. If something is not clear, it must be clarified before it’s too late...
3. Plan our Projects (realistically...)
4. Communicate effectively and with transparency every change or issue
5. Ensure that all of the required documentation is in place
6. Make an exceptional handover of every project
7. Keep a record of what went wrong and learn from that

4. How does Quality Management help our
business in Construction?

Financial losses
IF WE DON’T DO IT RIGHT THE FIRST TIME:
- we have to pay to repair it
- we will lose time (delays)
- we risk safety
- bad reputation (losing new projects)
- poor morale of the workforce
- disallowed costs
- dispute adjudications (additional legal costs)
- fines

'Quality means doing it right
when no one is looking.'
Henry Ford

'Quality is more important
than quantity. One home
run is much better than two
doubles.'
Steve Jobs

‘Quality is not an act, it is a
habit.’
Aristotle

Quality ToolBox Talk_Quality Management in Construction 101(for Senior Management)

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