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Manager with over thirteen years of hospitality experience in hotel food and beverage operation management, customer service and team management. Results-oriented with strong leadership and interpersonal skills; effective organizational, planning and communication skills; exceptional customer service skills; and excellent budget, projection and cost control skills ensuring the highest level of guest satisfaction at all times. Demonstrated ability to work under pressure in a fast-pace hotel environment while exceeding guest and company expectations. Gained experience at EROS under three different International Hospitality brands – Park Royal, Intercontinental (IHG) & Hilton. Developed an...