SlideShare una empresa de Scribd logo
1 de 19
Descargar para leer sin conexión
Optimizing Customer Support
3
Correlation between support usage and
user transactions
Identify at-risk, high LTV customers
Products that create support volume
What you’re going to learn
2
1
Case Study
Harris Farm Markets
Harris Farm Markets
Harris Farm Markets
Resolving individual customer issue
Making ongoing operational improvements
The Results
RJMetrics Demo
Number of tickets
Number of tickets
Number of tickets
Tickets by status
Average time to resolution
Average time to resolution
Peak ticket days and hours
Who is filing tickets?
Correlation between support usage and LTV
Identify at-risk, high LTV customers
Products that create support volume

Más contenido relacionado

Destacado (6)

Mule database connector
Mule database connectorMule database connector
Mule database connector
 
Mule architecture
Mule architectureMule architecture
Mule architecture
 
Funnel analysis
Funnel analysisFunnel analysis
Funnel analysis
 
Mule Esb Basics
Mule Esb BasicsMule Esb Basics
Mule Esb Basics
 
Improving rpc bkp
Improving rpc bkpImproving rpc bkp
Improving rpc bkp
 
SDLC. QA Role
SDLC. QA RoleSDLC. QA Role
SDLC. QA Role
 

Más de Janessa Lantz

From Question to Action
From Question to ActionFrom Question to Action
From Question to Action
Janessa Lantz
 

Más de Janessa Lantz (20)

From Question to Action
From Question to ActionFrom Question to Action
From Question to Action
 
Analyzing Mixpanel Data with SQL
Analyzing Mixpanel Data with SQLAnalyzing Mixpanel Data with SQL
Analyzing Mixpanel Data with SQL
 
Analyzing ROI Using Your Facebook and Adwords Data
Analyzing ROI Using Your Facebook and Adwords DataAnalyzing ROI Using Your Facebook and Adwords Data
Analyzing ROI Using Your Facebook and Adwords Data
 
How to Find the Customer Retention Secrets Hiding in Your Data
How to Find the Customer Retention Secrets Hiding in Your DataHow to Find the Customer Retention Secrets Hiding in Your Data
How to Find the Customer Retention Secrets Hiding in Your Data
 
How to Use Feedback Surveys to Improve Customer Retention
How to Use Feedback Surveys to Improve Customer RetentionHow to Use Feedback Surveys to Improve Customer Retention
How to Use Feedback Surveys to Improve Customer Retention
 
Shopify and rjmetrics 2.25.16
Shopify and rjmetrics 2.25.16Shopify and rjmetrics 2.25.16
Shopify and rjmetrics 2.25.16
 
The Ultimate 30-Minute Guide to SaaS Analytics
The Ultimate 30-Minute Guide to SaaS AnalyticsThe Ultimate 30-Minute Guide to SaaS Analytics
The Ultimate 30-Minute Guide to SaaS Analytics
 
Using Benchmark Data to Improve Performance
Using Benchmark Data to Improve PerformanceUsing Benchmark Data to Improve Performance
Using Benchmark Data to Improve Performance
 
Jumpstart Your Momentum
Jumpstart Your MomentumJumpstart Your Momentum
Jumpstart Your Momentum
 
Salesforce & SQL: Get More from Your CRM Data Using the Tools You Love
Salesforce & SQL: Get More from Your CRM Data Using the Tools You LoveSalesforce & SQL: Get More from Your CRM Data Using the Tools You Love
Salesforce & SQL: Get More from Your CRM Data Using the Tools You Love
 
How to Build a Data-Driven Company: From Infrastructure to Insights
How to Build a Data-Driven Company: From Infrastructure to InsightsHow to Build a Data-Driven Company: From Infrastructure to Insights
How to Build a Data-Driven Company: From Infrastructure to Insights
 
Logos, Brand and Underpants: One Startup's Journey to Finding Their Visual Id...
Logos, Brand and Underpants: One Startup's Journey to Finding Their Visual Id...Logos, Brand and Underpants: One Startup's Journey to Finding Their Visual Id...
Logos, Brand and Underpants: One Startup's Journey to Finding Their Visual Id...
 
Thinking in Data
Thinking in DataThinking in Data
Thinking in Data
 
Leveraging Google Adwords Bid Multipliers
Leveraging Google Adwords Bid MultipliersLeveraging Google Adwords Bid Multipliers
Leveraging Google Adwords Bid Multipliers
 
Measuring Offline Sources: How We Used Regional Data Analysis to See the Hidd...
Measuring Offline Sources: How We Used Regional Data Analysis to See the Hidd...Measuring Offline Sources: How We Used Regional Data Analysis to See the Hidd...
Measuring Offline Sources: How We Used Regional Data Analysis to See the Hidd...
 
The Human Algorithm: Automating Startup Data Collection at Mattermark
The Human Algorithm: Automating Startup Data Collection at MattermarkThe Human Algorithm: Automating Startup Data Collection at Mattermark
The Human Algorithm: Automating Startup Data Collection at Mattermark
 
How We're Using Data Consolidation to Gain X-Ray Vision Into Marketing Perfor...
How We're Using Data Consolidation to Gain X-Ray Vision Into Marketing Perfor...How We're Using Data Consolidation to Gain X-Ray Vision Into Marketing Perfor...
How We're Using Data Consolidation to Gain X-Ray Vision Into Marketing Perfor...
 
How to Analyze Your Marketing Funnel Using Pardot + RJMetrics
How to Analyze Your Marketing Funnel Using Pardot + RJMetricsHow to Analyze Your Marketing Funnel Using Pardot + RJMetrics
How to Analyze Your Marketing Funnel Using Pardot + RJMetrics
 
The Insider’s Guide to Increasing Ecommerce Customer Lifetime Value
The Insider’s Guide to Increasing Ecommerce Customer Lifetime ValueThe Insider’s Guide to Increasing Ecommerce Customer Lifetime Value
The Insider’s Guide to Increasing Ecommerce Customer Lifetime Value
 
Two Founders Share How Startups Can Reach a Massive Audience
Two Founders Share How Startups Can Reach a Massive AudienceTwo Founders Share How Startups Can Reach a Massive Audience
Two Founders Share How Startups Can Reach a Massive Audience
 

Último

Call Girls In Hsr Layout ☎ 7737669865 🥵 Book Your One night Stand
Call Girls In Hsr Layout ☎ 7737669865 🥵 Book Your One night StandCall Girls In Hsr Layout ☎ 7737669865 🥵 Book Your One night Stand
Call Girls In Hsr Layout ☎ 7737669865 🥵 Book Your One night Stand
amitlee9823
 
Call Girls In Nandini Layout ☎ 7737669865 🥵 Book Your One night Stand
Call Girls In Nandini Layout ☎ 7737669865 🥵 Book Your One night StandCall Girls In Nandini Layout ☎ 7737669865 🥵 Book Your One night Stand
Call Girls In Nandini Layout ☎ 7737669865 🥵 Book Your One night Stand
amitlee9823
 
➥🔝 7737669865 🔝▻ Mathura Call-girls in Women Seeking Men 🔝Mathura🔝 Escorts...
➥🔝 7737669865 🔝▻ Mathura Call-girls in Women Seeking Men  🔝Mathura🔝   Escorts...➥🔝 7737669865 🔝▻ Mathura Call-girls in Women Seeking Men  🔝Mathura🔝   Escorts...
➥🔝 7737669865 🔝▻ Mathura Call-girls in Women Seeking Men 🔝Mathura🔝 Escorts...
amitlee9823
 
Call Girls Jalahalli Just Call 👗 7737669865 👗 Top Class Call Girl Service Ban...
Call Girls Jalahalli Just Call 👗 7737669865 👗 Top Class Call Girl Service Ban...Call Girls Jalahalli Just Call 👗 7737669865 👗 Top Class Call Girl Service Ban...
Call Girls Jalahalli Just Call 👗 7737669865 👗 Top Class Call Girl Service Ban...
amitlee9823
 
Jual Obat Aborsi Surabaya ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan...
Jual Obat Aborsi Surabaya ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan...Jual Obat Aborsi Surabaya ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan...
Jual Obat Aborsi Surabaya ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan...
ZurliaSoop
 
Just Call Vip call girls Erode Escorts ☎️9352988975 Two shot with one girl (E...
Just Call Vip call girls Erode Escorts ☎️9352988975 Two shot with one girl (E...Just Call Vip call girls Erode Escorts ☎️9352988975 Two shot with one girl (E...
Just Call Vip call girls Erode Escorts ☎️9352988975 Two shot with one girl (E...
gajnagarg
 
Call Girls Indiranagar Just Call 👗 7737669865 👗 Top Class Call Girl Service B...
Call Girls Indiranagar Just Call 👗 7737669865 👗 Top Class Call Girl Service B...Call Girls Indiranagar Just Call 👗 7737669865 👗 Top Class Call Girl Service B...
Call Girls Indiranagar Just Call 👗 7737669865 👗 Top Class Call Girl Service B...
amitlee9823
 
Call Girls Bannerghatta Road Just Call 👗 7737669865 👗 Top Class Call Girl Ser...
Call Girls Bannerghatta Road Just Call 👗 7737669865 👗 Top Class Call Girl Ser...Call Girls Bannerghatta Road Just Call 👗 7737669865 👗 Top Class Call Girl Ser...
Call Girls Bannerghatta Road Just Call 👗 7737669865 👗 Top Class Call Girl Ser...
amitlee9823
 
Call Girls Indiranagar Just Call 👗 9155563397 👗 Top Class Call Girl Service B...
Call Girls Indiranagar Just Call 👗 9155563397 👗 Top Class Call Girl Service B...Call Girls Indiranagar Just Call 👗 9155563397 👗 Top Class Call Girl Service B...
Call Girls Indiranagar Just Call 👗 9155563397 👗 Top Class Call Girl Service B...
only4webmaster01
 
Call Girls In Attibele ☎ 7737669865 🥵 Book Your One night Stand
Call Girls In Attibele ☎ 7737669865 🥵 Book Your One night StandCall Girls In Attibele ☎ 7737669865 🥵 Book Your One night Stand
Call Girls In Attibele ☎ 7737669865 🥵 Book Your One night Stand
amitlee9823
 
Just Call Vip call girls roorkee Escorts ☎️9352988975 Two shot with one girl ...
Just Call Vip call girls roorkee Escorts ☎️9352988975 Two shot with one girl ...Just Call Vip call girls roorkee Escorts ☎️9352988975 Two shot with one girl ...
Just Call Vip call girls roorkee Escorts ☎️9352988975 Two shot with one girl ...
gajnagarg
 
➥🔝 7737669865 🔝▻ malwa Call-girls in Women Seeking Men 🔝malwa🔝 Escorts Ser...
➥🔝 7737669865 🔝▻ malwa Call-girls in Women Seeking Men  🔝malwa🔝   Escorts Ser...➥🔝 7737669865 🔝▻ malwa Call-girls in Women Seeking Men  🔝malwa🔝   Escorts Ser...
➥🔝 7737669865 🔝▻ malwa Call-girls in Women Seeking Men 🔝malwa🔝 Escorts Ser...
amitlee9823
 
Call Girls In Shivaji Nagar ☎ 7737669865 🥵 Book Your One night Stand
Call Girls In Shivaji Nagar ☎ 7737669865 🥵 Book Your One night StandCall Girls In Shivaji Nagar ☎ 7737669865 🥵 Book Your One night Stand
Call Girls In Shivaji Nagar ☎ 7737669865 🥵 Book Your One night Stand
amitlee9823
 
CHEAP Call Girls in Rabindra Nagar (-DELHI )🔝 9953056974🔝(=)/CALL GIRLS SERVICE
CHEAP Call Girls in Rabindra Nagar  (-DELHI )🔝 9953056974🔝(=)/CALL GIRLS SERVICECHEAP Call Girls in Rabindra Nagar  (-DELHI )🔝 9953056974🔝(=)/CALL GIRLS SERVICE
CHEAP Call Girls in Rabindra Nagar (-DELHI )🔝 9953056974🔝(=)/CALL GIRLS SERVICE
9953056974 Low Rate Call Girls In Saket, Delhi NCR
 
➥🔝 7737669865 🔝▻ Ongole Call-girls in Women Seeking Men 🔝Ongole🔝 Escorts S...
➥🔝 7737669865 🔝▻ Ongole Call-girls in Women Seeking Men  🔝Ongole🔝   Escorts S...➥🔝 7737669865 🔝▻ Ongole Call-girls in Women Seeking Men  🔝Ongole🔝   Escorts S...
➥🔝 7737669865 🔝▻ Ongole Call-girls in Women Seeking Men 🔝Ongole🔝 Escorts S...
amitlee9823
 
Abortion pills in Jeddah | +966572737505 | Get Cytotec
Abortion pills in Jeddah | +966572737505 | Get CytotecAbortion pills in Jeddah | +966572737505 | Get Cytotec
Abortion pills in Jeddah | +966572737505 | Get Cytotec
Abortion pills in Riyadh +966572737505 get cytotec
 

Último (20)

Digital Advertising Lecture for Advanced Digital & Social Media Strategy at U...
Digital Advertising Lecture for Advanced Digital & Social Media Strategy at U...Digital Advertising Lecture for Advanced Digital & Social Media Strategy at U...
Digital Advertising Lecture for Advanced Digital & Social Media Strategy at U...
 
Predicting Loan Approval: A Data Science Project
Predicting Loan Approval: A Data Science ProjectPredicting Loan Approval: A Data Science Project
Predicting Loan Approval: A Data Science Project
 
Call Girls In Hsr Layout ☎ 7737669865 🥵 Book Your One night Stand
Call Girls In Hsr Layout ☎ 7737669865 🥵 Book Your One night StandCall Girls In Hsr Layout ☎ 7737669865 🥵 Book Your One night Stand
Call Girls In Hsr Layout ☎ 7737669865 🥵 Book Your One night Stand
 
Call Girls In Nandini Layout ☎ 7737669865 🥵 Book Your One night Stand
Call Girls In Nandini Layout ☎ 7737669865 🥵 Book Your One night StandCall Girls In Nandini Layout ☎ 7737669865 🥵 Book Your One night Stand
Call Girls In Nandini Layout ☎ 7737669865 🥵 Book Your One night Stand
 
(NEHA) Call Girls Katra Call Now 8617697112 Katra Escorts 24x7
(NEHA) Call Girls Katra Call Now 8617697112 Katra Escorts 24x7(NEHA) Call Girls Katra Call Now 8617697112 Katra Escorts 24x7
(NEHA) Call Girls Katra Call Now 8617697112 Katra Escorts 24x7
 
➥🔝 7737669865 🔝▻ Mathura Call-girls in Women Seeking Men 🔝Mathura🔝 Escorts...
➥🔝 7737669865 🔝▻ Mathura Call-girls in Women Seeking Men  🔝Mathura🔝   Escorts...➥🔝 7737669865 🔝▻ Mathura Call-girls in Women Seeking Men  🔝Mathura🔝   Escorts...
➥🔝 7737669865 🔝▻ Mathura Call-girls in Women Seeking Men 🔝Mathura🔝 Escorts...
 
Call Girls Jalahalli Just Call 👗 7737669865 👗 Top Class Call Girl Service Ban...
Call Girls Jalahalli Just Call 👗 7737669865 👗 Top Class Call Girl Service Ban...Call Girls Jalahalli Just Call 👗 7737669865 👗 Top Class Call Girl Service Ban...
Call Girls Jalahalli Just Call 👗 7737669865 👗 Top Class Call Girl Service Ban...
 
Jual Obat Aborsi Surabaya ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan...
Jual Obat Aborsi Surabaya ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan...Jual Obat Aborsi Surabaya ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan...
Jual Obat Aborsi Surabaya ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan...
 
Just Call Vip call girls Erode Escorts ☎️9352988975 Two shot with one girl (E...
Just Call Vip call girls Erode Escorts ☎️9352988975 Two shot with one girl (E...Just Call Vip call girls Erode Escorts ☎️9352988975 Two shot with one girl (E...
Just Call Vip call girls Erode Escorts ☎️9352988975 Two shot with one girl (E...
 
Call Girls Indiranagar Just Call 👗 7737669865 👗 Top Class Call Girl Service B...
Call Girls Indiranagar Just Call 👗 7737669865 👗 Top Class Call Girl Service B...Call Girls Indiranagar Just Call 👗 7737669865 👗 Top Class Call Girl Service B...
Call Girls Indiranagar Just Call 👗 7737669865 👗 Top Class Call Girl Service B...
 
Call Girls Bannerghatta Road Just Call 👗 7737669865 👗 Top Class Call Girl Ser...
Call Girls Bannerghatta Road Just Call 👗 7737669865 👗 Top Class Call Girl Ser...Call Girls Bannerghatta Road Just Call 👗 7737669865 👗 Top Class Call Girl Ser...
Call Girls Bannerghatta Road Just Call 👗 7737669865 👗 Top Class Call Girl Ser...
 
Call Girls Indiranagar Just Call 👗 9155563397 👗 Top Class Call Girl Service B...
Call Girls Indiranagar Just Call 👗 9155563397 👗 Top Class Call Girl Service B...Call Girls Indiranagar Just Call 👗 9155563397 👗 Top Class Call Girl Service B...
Call Girls Indiranagar Just Call 👗 9155563397 👗 Top Class Call Girl Service B...
 
Aspirational Block Program Block Syaldey District - Almora
Aspirational Block Program Block Syaldey District - AlmoraAspirational Block Program Block Syaldey District - Almora
Aspirational Block Program Block Syaldey District - Almora
 
Call Girls In Attibele ☎ 7737669865 🥵 Book Your One night Stand
Call Girls In Attibele ☎ 7737669865 🥵 Book Your One night StandCall Girls In Attibele ☎ 7737669865 🥵 Book Your One night Stand
Call Girls In Attibele ☎ 7737669865 🥵 Book Your One night Stand
 
Just Call Vip call girls roorkee Escorts ☎️9352988975 Two shot with one girl ...
Just Call Vip call girls roorkee Escorts ☎️9352988975 Two shot with one girl ...Just Call Vip call girls roorkee Escorts ☎️9352988975 Two shot with one girl ...
Just Call Vip call girls roorkee Escorts ☎️9352988975 Two shot with one girl ...
 
➥🔝 7737669865 🔝▻ malwa Call-girls in Women Seeking Men 🔝malwa🔝 Escorts Ser...
➥🔝 7737669865 🔝▻ malwa Call-girls in Women Seeking Men  🔝malwa🔝   Escorts Ser...➥🔝 7737669865 🔝▻ malwa Call-girls in Women Seeking Men  🔝malwa🔝   Escorts Ser...
➥🔝 7737669865 🔝▻ malwa Call-girls in Women Seeking Men 🔝malwa🔝 Escorts Ser...
 
Call Girls In Shivaji Nagar ☎ 7737669865 🥵 Book Your One night Stand
Call Girls In Shivaji Nagar ☎ 7737669865 🥵 Book Your One night StandCall Girls In Shivaji Nagar ☎ 7737669865 🥵 Book Your One night Stand
Call Girls In Shivaji Nagar ☎ 7737669865 🥵 Book Your One night Stand
 
CHEAP Call Girls in Rabindra Nagar (-DELHI )🔝 9953056974🔝(=)/CALL GIRLS SERVICE
CHEAP Call Girls in Rabindra Nagar  (-DELHI )🔝 9953056974🔝(=)/CALL GIRLS SERVICECHEAP Call Girls in Rabindra Nagar  (-DELHI )🔝 9953056974🔝(=)/CALL GIRLS SERVICE
CHEAP Call Girls in Rabindra Nagar (-DELHI )🔝 9953056974🔝(=)/CALL GIRLS SERVICE
 
➥🔝 7737669865 🔝▻ Ongole Call-girls in Women Seeking Men 🔝Ongole🔝 Escorts S...
➥🔝 7737669865 🔝▻ Ongole Call-girls in Women Seeking Men  🔝Ongole🔝   Escorts S...➥🔝 7737669865 🔝▻ Ongole Call-girls in Women Seeking Men  🔝Ongole🔝   Escorts S...
➥🔝 7737669865 🔝▻ Ongole Call-girls in Women Seeking Men 🔝Ongole🔝 Escorts S...
 
Abortion pills in Jeddah | +966572737505 | Get Cytotec
Abortion pills in Jeddah | +966572737505 | Get CytotecAbortion pills in Jeddah | +966572737505 | Get Cytotec
Abortion pills in Jeddah | +966572737505 | Get Cytotec
 

Optimizing Customer Support