1. ___________________________________________________________
Rachel.M.Kavitha kavitharachel@gmail.com
Ph. 9986363914
___________________________________________________________
CAREER SUMMARY
Successful Operations Manager bringing proven experience in delivering projects on-time, under budget, meeting
milestones and communicating effectively with total of 16 years of experience
 Experience in Infrastructure Services ,Development Projects , Managing IT across the Enterprise with vast
experience ranging from Application packaging and deployment , Infrastructure Delivery Management,
Service Delivery, Release management of applications, Strategy Planning, IT managed Services,
 Achievements in managing large strategic IT initiatives involving re-engineering of business processes,
operations and enterprise applications.
 Excellent analytical, organizational, interpersonal skills, Identification and negotiation for Business and
Technology requirements.
 Committed to efficient and accurate management of information systems in a fast-paced, deadline-driven
environment.
 Successfully completed POC’s for various clients (UK and US)to bring in more business.
 Proven ability to translate Business needs into technology requirements that supports the company's
Business objectives, and to successfully manage all phases of IT Projects from needs analysis and
requirements definition to vendor, implementation, and training.
 Results oriented professional, recognized for taking on major initiatives, and adapting to rapidly changing
environment and resolving mission-critical issues to ensure bottom-line success.
 Successfully handled all the major projects in health,manufacturing,banking ,telecom and retail domains
for end user computing space
 Automation and Robotics on cloud for Telstra
EXPERIENCE
Accenture Services, March 2016 – Aug 2016
Role: Operations Manager
Currently managing Automation and Robotics for Telstra
 Responsible and accountable for Automation initiatives on cloud infrastructure
 Lead team on vCO Workflow development (vRealize Orchestrator)

2.  Automation of SAM reporting
 Lead ECommerce web site creation team
Wipro Technologies, Aug 2008 – Feb2016
Role: Manager
Currently managing onshore and offshore development for Citrix server, Win7 migration projects, deployment and
in house tool development projects in .net. For largest UK banking group
 Responsible and accountable for coordinated management of multiple projects directed towards strategic
business and organizational objectives for banking, retail and manufacturing verticals.
 Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels,
including those external to the organization.
 Engaging with senior management for strategy planning & business reviews
 Has been part of the pre sales force in giving inputs on proposals and Bid Management
 Building subject-matter-expertise on programs/applications and supporting business & operations in
defining processes & best practices
 Coach, mentor and lead personnel within a technical team environment
 Managing the smooth flow of all the projects running at FLEX Center with 50+ team size. Ensured
 Delivery of all requests with the quality as per the standards of various clients.
 Has been part of the innovate tools development team providing suggestions and planning for developing
Wipro Internal tools for application packaging,deployment and application virtualization.
 Accountable for achieving the KPI's/SLA's/ BCP plan
 Created web based portal to cater to fix all the technical issues in the client environment
 Automated the billing process for UK’s largest retail store
 Own and deliver on Service Improvement plans to improve the quality of service and Service Delivery
effectiveness
 Championed and delivered many improvements in areas frequently encountered by the technical support
team that consumed much of each work day, saving an estimated workload Identified architectural
improvements resulting in increased developer efficiency, product reliability, and responsiveness to new
feature requests.
 Continuously adjusted priorities and addressed issues to improve efficiency. Achieved quality goals on
time after staff reductions and increases in productivity
 Successfully completed lean initiative for llyods bank and ISO20K audit for all client
 Effort estimation, vendor management, billing and invoicing
 Ensured CSAT score of 7+ for all the various projects handled
 Accountable for periodic audit, internal and external
 Experience in managing high performance teams of 50+
 Sales support experience in complex technical environments.
 Experience with issues, constraints and problems typically found in a support or development team

3.  Understand and experienced in issues such as IT productivity, performance management, service level
management, quality and rework metrics, SDLC, Applicationsupport.
 Knowledge of cloud technology
Project Management Skills
 Visualizing and Initiating:
o Project Charter and Business Case: Articulated the project goals and objectives, constraints,
terms and conditions, and what is in scope and out of scope to be delivered.
o Have facilitated proof-of-concept, interviewing/workshops or other techniques of gathering
requirements.
o Ensured the scope statement is clearly understood and has been agreed upon by the project
team, customer, and other stakeholders, created the scope baseline, and the process for scope
change control
o Documented breakdown structures that break-up the deliverables into work
 Project Plan:
o Ensured the project plan is completed and signed off
o Resource Plan: Developed the resource plan addressing how resources are brought onto and
taken off the project.
o Resource Acquisition: Executed the staffing management plan to allocate staff communicating
responsibilities performance measurement criteria, and overall project goals and vision.
o Communications Plan: Documented the automated process for time-reporting and project status
reporting processes
o Communications Infrastructure: Executed the communications plan including user acceptance
and training sufficient to ensure internal and external reporting/communications will be met.
o Risk Assessment and Risk Plan: Effectively identify roles, assigned risk owners, responsibilities
and levels of authority for management and decision-making, developed contingency plans,
implementation criteria, and alternatives strategies as supporting detail to the project plan.
o Risk Management and Reporting: executed the risk plan, implemented corrective action,
mitigation, workarounds, updated the plan and report status.
o Quality Plan: Developed quality plans addressing metrics, productivity, rework, and any
processes or standards are developed to increase stakeholder satisfaction
o Quality Management and Reporting: Executed the quality plan, perform inspections, reviews, and
walkthroughs to ensure quality efforts meet compliance
o Change Management and Reporting: Document the change management process
o Acceptance and Transition: Gained formal acceptance and sign-off of the project and validated
that all conditions of satisfaction had been met.
Achievements:
MILLENNIUM-WIN7 Project and LLYODS Banking Citrix migration Project
Ensured the delivery is in par with the quality defined by the client
Ensuring the reports are updated and sent across to stake holders
Organized Daily/Weekly meetings supporting to Technical, New Updates, risks and action items
Ensuring follow up on each capability to make sure that delivering the same with quality and within SLA.With CSAT
score of 9.5
Accenture Services Pvt Ltd, may 2005 - Aug. 2008
Role: Project Leader
 Managed the overall schedule to ensure work is assigned and completed on time and within budget
 Accountable for creation of SOW, Effort estimation, Risk assessment and related activities
 Was one of the initial member of the Accenture’s Desktop Management & Mobility (DMM) services which
provides complete managed distributed computing solutions for our clients
 Responsible for creating all process documents checklists in house tools for the Desktop and Mobility team

4.  Trained and groomed a set of fresher’s for application packaging and deployment capability, responsible
for the complete delivery of quality and error free applications to renowned clients and resolving all
technical issues
 Managed three win7 migration project end to end
 Managed the team to create development tools for quality and easy process of packaging which saved on
the time of creating msi packages which impacted in reduction in cost.
Achievements: Completed successfully AstraZeneca application packaging migration project which was awarded the
best project, was the driving force for the team to deliver quality`
HP Client Norwich Union UK, March02-March05
Role: Technical Consultant
 Packaging or Scripting an application is the process of capturing the installation files into a base MSI
package. Deploying the packaged applications using RADIA at the client location. Was responsible for the
complete deployment activity for all the desktops requested
 Was part of the Application Packaging team working on various clients using Microsoft Windows Installer
Technology in the Aztec Environment for Morgan Stanley, Rabo Bank, Nestle, Walt Disney and Norse
Skog. Applications have to be packaged / scripted into manageable proportions which have to function in
locked user environments. Packaging or Scripting, updated registry keys, ODBC entries, services etc into a
base MSI package and then proceed by eliminating some files and registry keys, which are not required
for the application to function. The resulting MSI file will then be deployed onto the client systems. tools
like Installshield 8.0, Wise for Windows Installer 4.0, Wise Package Studio 4.0 and Admin-Studio and SMS
Installer for achieving delivery of quality applications
I-Flex Solutions, March 2000 March 2002
Role: Software Engineer
Even though the designation was that of a programmer, this job covered all the aspects of a software development
life cycle. In a nutshell, the responsibilities included getting the initial design, coding, testing, integration, bug
fixing and documentation.
Areas of Expertise
 Development on asp.net and vb.net
 web designing- HTML, XHTML, JavaScript, CSS
 Scripting -Java ,VB,Powershell,Share point
 Application Packaging, Citrix Server, VMware, hyper-v, cloud computing
 RDBMS - Oracle, MySQL, MS SQL Server,PL-SQL
 Deployment –SCCM,Marimba,Tivoli
 Project Management office
 Recruitment process
 Development projects
 Pre Sales
 Budgeting ,invoicing
 Training and advocating teams
 Splunk
 Virtualization -vSphere/ESX, Hyper-V, XenServer

5. Consultative Skills
 Strong listening skills
 Strong facilitation and consensus building skills
 Ability to establish and maintain an environment of change and improvement
 Ability to build and maintain support and buy-in at all levels
 Synthesize disparate pieces of information and communicate recommendations in non-technical terms.
Leadership Skills
 Ability to create plans to achieve specific results
 Take ownership for achieving objectives
 Motivator and strategist
 Lead managed service teams (50-70 FTE’s)
 Know how and when to get into details to solve issues: Situational Leader
 Direct others to achieve objectives
 Problem solver
 Able to achieve results while strengthening capabilities of the team
 Provide Leadership/Oversight to other project managers to ensure quality delivery
 Can create delivery strategies to ensure quality delivery of multiple projects
 Initiated and created many automation tools to save time and FTE’s
Education:
 MBA in Project Management ,IIM
Calcutta 2011
 M’Sc Information Technology 2000
Professional Certifications:
ITIL Certified
Agile Certified
MCP certified
Prince2 Certified
Marimba installation and deployment (London ,UK)
Currently pursuing PMP certification.