Digital Crisis Communications Plan

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Leveraging Radian6 to Develop an International Digital Crisis Plan If your company has employees, customers or partners located in other countries outside of the U.S., it is critical to have an international digital crisis communications plan in place that will help your organization to identify the potential for a crisis andguidelines for how to respond. During this session, attendees will understand why developing a digital crisis communications plan is vital for their businesses, even if not on an international scale, and how Radian6 can be used as the centerpiece of their planning.

Empresariales Economía y finanzas Tecnología

Developing a Digital Crisis Communications Plan Justin Levy @justinlevy

Our companies are not clones Photo Credit:http://www.flickr.com/photos/ashatenbroeke/4367373081

Don’t fall into the trap Photo Credit:http://www.flickr.com/photos/iamos/2952568902

©2011 Citrix Online, a division of Citrix Systems, Inc. All rights reserved. 11 Steps to Developing a Plan Photo Credit:http://www.flickr.com/photos/wscullin/3770015203/

#1: Choose and set up your monitoring platform(s) Photo Credit: http://www.flickr.com/photos/stitch/6162233

©2011 Citrix Online, a division of Citrix Systems, Inc. All rights reserved. #2: Determine your monitoring schedule Photo Credit:http://www.flickr.com/photos/rubin110/4553865006

©2011 Citrix Online, a division of Citrix Systems, Inc. All rights reserved. #3: Ensure local language support teams Photo Credit:http://www.flickr.com/photos/melanieburger/1452213847

©2011 Citrix Online, a division of Citrix Systems, Inc. All rights reserved. #4: Determine what constitutes a crisis Photo Credit:http://www.flickr.com/photos/jimnix/4773270372

Conversation Severity Grid ©2011 Citrix Online, a division of Citrix Systems, Inc. All rights reserved.

©2011 Citrix Online, a division of Citrix Systems, Inc. All rights reserved. #5: Determine what you WILL respond to Photo Credit:http://www.flickr.com/photos/larimdame/2575986601

Compliments of your product, service, or people Recommendations or referrals to products Customer Service/Support issues or inquiries Sales leads of product inquiries Feature requests Other regular and normal posts or inquiries What to respond to: ©2011 Citrix Online, a division of Citrix Systems, Inc. All rights reserved.

©2011 Citrix Online, a division of Citrix Systems, Inc. All rights reserved. #6: Determine what you WILL NOT respond to

Sarcastic, snarky or potentially inflammatory or damaging comments Discussions/conversations between individuals that mention the company in which involvement could be perceived as intrusive Posts in a language that the company doesn’t have the appropriate understanding or resources to respond to Posts/forum threads that require membership to respond to, unless it’s a customer service issue, negative post or misinformation you need to correct Posts regarding staff consolidation, compensation or other Human Resources-related issues Discussions regarding the legality of an acquisition, timing of a close and any financial data that is not already made publicly available What you should not respond to: ©2011 Citrix Online, a division of Citrix Systems, Inc. All rights reserved.

©2011 Citrix Online, a division of Citrix Systems, Inc. All rights reserved. #7: Form your digital crisis communications team

©2011 Citrix Online, a division of Citrix Systems, Inc. All rights reserved. Other Potential Teams: ,[object Object]

#9: Who will respond on the company’s behalf Photo Credit:http://www.flickr.com/photos/krancien/4111748241 Photo Credit: http://www.flickr.com/photos/stitch/6162233

©2011 Citrix Online, a division of Citrix Systems, Inc. All rights reserved. #10: What to report on and how frequently Photo Credit:http://www.flickr.com/photos/superwomyn/2692053136

©2011 Citrix Online, a division of Citrix Systems, Inc. All rights reserved. #11: Build support beams Photo Credit:http://www.flickr.com/photos/25259860/2267141079

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Klinik_ Apotek Online Wa-085657271886 Solusi Menggugurkan Masalah Kehamilan Anda Jual Obat Aborsi Asli KLINIK ABORSI TERPEECAYA _ Jual Obat Aborsi Cytotec Misoprostol Asli 100% Ampuh Hanya 3 Jam Langsung Gugur || OBAT PENGGUGUR KANDUNGAN AMPUH MANJUR Jual Obat Aborsi Asli, Ampuh, Manjur, Tuntas | OBAT ABORSI OLINE “ APOTIK Jual Obat Cytotec, Gastrul, Gynecoside Asli Ampuh. JUAL ” Obat Aborsi Tuntas | Obat Aborsi Manjur | Obat Aborsi Ampuh | Obat Penggugur Janin | Obat Pencegah Kehamilan | Obat Pelancar Haid | Obat terlambat Bulan | Ciri Obat Aborsi Asli | Obat Telat Bulan | Pil Aborsi Asli | Cara Menggugurkan Konten | Cara Aborsi Tuntas | Harga Obat Aborsi Asli | Pil Aborsi | Jual Obat Aborsi Cytotec | Cara Aborsi Sendiri | Cara Aborsi Usia 1 Bulan | Cara Aborsi Usia 2 Tahun | Cara Aborsi Usia 3 Bulan | Obat Aborsi Usia 4 Bulan | Cara Abrasi Usia 5 Bulan | Cara Menggugurkan Konten | Kandungan Obat Penggugur | Cara Menghitung Usia Konten | Cara Mengatasi Terlambat Bulan | Penjual Obat Aborsi Asli | Obat Aborsi Garansi | Kandungan Obat Peluntur | Obat Telat Datang Bulan | Obat Telat Haid | Obat Aborsi Paling Murah | Klinik Jual Obat Aborsi | Jual Pil Cytotec | Apotik Jual Obat Aborsi | Kandungan Dokter Abrasi | Cara Aborsi Cepat | Jual Obat Aborsi Bergaransi | Jual Obat Cytotec Asli | Obat Aborsi Aman Manjur | Obat Misoprostol Cytotec Asli. "APA ITU ABORSI" “Aborsi Adalah dengan membendung hormon yang di perlukan untuk mempertahankan kehamilan yaitu hormon progesteron, karena hormon ini dibendung, maka jalur kehamilan mulai membuka dan leher rahim menjadi melunak,sehingga mengeluarkan darah yang merupakan tanda bahwa obat telah bekerja || maksimal 1 jam obat diminum || PENJELASAN OBAT ABORSI USIA 1 _7 BULAN Pada usia kandungan ini, pasien akan merasakan sakit yang sedikit tidak berlebihan || sekitar 1 jam ||. namun hanya akan terjadi pada saatdarah keluar merupakan pertanda menstruasi. Hal ini dikarenakan pada usiakandungan 3 bulan,janin sudah terbentuk sebesar kepalan tangan orang dewasa. Cara kerja obat aborsi : JUAL OBAT ABORSI AMPUH dosis 3 bulan secara umum sama dengan cara kerja || DOSIS OBAT ABORSI 2 bulan”, hanya berbedanya selain mengisolasijanin juga menghancurkan janin dengan formula methotrexate dikandungdidalamnya. Formula methotrexate ini sangat ampuh untuk menghancurkan janinmenjadi serpihan-serpihan kecil akan sangat berguna pada saat dikeluarkan nanti || DOSIS OBAT ABORSI dosis 3 bulan” juga membersihkan rahim dari sisa-sisajanin yang mungkin ada / sehingga nantinya tetap dapat mengandung dan melahirkan secara normal. Menstruasi akan terjadi maksimal 24 jam sejak OBATABORSI diminum. ##APA ALASAN WANITA MELAKUKAN ABORSI? Aborsi di lakukan wanita hamil baik yang sudah menikah maupun belum menikah dengan berbagai alasan , akan tetapi alasan yang utama adalah alasan-alasan non medis (termasuk aborsi sendiri / di sengaja/ buatan]

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30-minute NetSpeed Nuggets virtual session focused on using Storytelling, Purpose, Action, Relationships, and Kudos (SPARK) to design and deliver engaging virtual training. Use stories to frame key learning points. Explain a clear purpose for each activity. Make your virtual training action-oriented, build relationships to increase engagement, and create a positive learning environment with kudos.

Putting the SPARK into Virtual Training.pptx

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Digital Crisis Communications Plan

1. Developing a Digital Crisis Communications Plan Justin Levy @justinlevy

2. Our companies are not clones Photo Credit:http://www.flickr.com/photos/ashatenbroeke/4367373081

3. Don’t fall into the trap Photo Credit:http://www.flickr.com/photos/iamos/2952568902

5. #1: Choose and set up your monitoring platform(s) Photo Credit: http://www.flickr.com/photos/stitch/6162233

11. Compliments of your product, service, or people Recommendations or referrals to products Customer Service/Support issues or inquiries Sales leads of product inquiries Feature requests Other regular and normal posts or inquiries What to respond to: ©2011 Citrix Online, a division of Citrix Systems, Inc. All rights reserved.

13. Sarcastic, snarky or potentially inflammatory or damaging comments Discussions/conversations between individuals that mention the company in which involvement could be perceived as intrusive Posts in a language that the company doesn’t have the appropriate understanding or resources to respond to Posts/forum threads that require membership to respond to, unless it’s a customer service issue, negative post or misinformation you need to correct Posts regarding staff consolidation, compensation or other Human Resources-related issues Discussions regarding the legality of an acquisition, timing of a close and any financial data that is not already made publicly available What you should not respond to: ©2011 Citrix Online, a division of Citrix Systems, Inc. All rights reserved.

15.

16. Web Development

17. Customer Insights

18. SEO

19.

20. #9: Who will respond on the company’s behalf Photo Credit:http://www.flickr.com/photos/krancien/4111748241 Photo Credit: http://www.flickr.com/photos/stitch/6162233

23. Q U E S T I O N S

24. Where to find me: justinrlevy.com @justinlevy justin.levy@citrix.com workshifting.com @citrixonline / @workshifting …to stalk me ©2011 Citrix Online, a division of Citrix Systems, Inc. All rights reserved.

Digital Crisis Communications Plan

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