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@rafaeldejorge
Emotional Marketing
H O T E L S
ona
@rafaeldejorge
Emotional Marketing
H O T E L S
ona
@rafaeldejorge
Nuestro Cerebro
Hemisferio Izquierdo-Racional Vs
Derecho-Emocional
@rafaeldejorge
Marketing Emocional es aquel que
ofrece Sensaciones, Sentimientos y
Emociones
@rafaeldejorge
@rafaeldejorge
+@rafaeldejorge
+@rafaeldejorge
+NeuroMarketing
@rafaeldejorge
Traveler Journey
Quiero ir a…
@rafaeldejorge
Traveler Journey
Quiero ir a…
@rafaeldejorge
Traveler Journey
Quiero ir a… Reserva
@rafaeldejorge
Traveler Journey
Quiero ir a… Reserva
@rafaeldejorge
Traveler Journey
Quiero ir a… Reserva Pre Estancia
@rafaeldejorge
Traveler Journey
Quiero ir a… Reserva Pre Estancia
@rafaeldejorge
Traveler Journey
Quiero ir a… Reserva Pre Estancia Estancia
@rafaeldejorge
Traveler Journey
Quiero ir a… Reserva Pre Estancia Estancia
@rafaeldejorge
Traveler Journey
Quiero ir a… Reserva Pre Estancia Estancia Post Estancia
@rafaeldejorge
Traveler Journey
Quiero ir a… Reserva Pre Estancia Estancia Post Estancia
@rafaeldejorge
Traveler Journey
Quiero ir a… Reserva Pre Estancia Estancia Post Estancia
@rafaeldejorge
Traveler Journey
Quiero ir a… Reserva Pre Estancia Estancia Post Estancia
Fidelización
@rafaeldejorge
Traveler Journey
Quiero ir a… Reserva Pre Estancia Estancia Post Estancia
Fidelización
@rafaeldejorge
@rafaeldejorge
@rafaeldejorge
Traveler Journey
Quiero ir a… Reserva Pre Estancia Estancia Post Estancia
Fidelización
@rafaeldejorge
Traveler Journey
Quiero ir a… Reserva Pre Estancia Estancia Post Estancia
Fidelización
@rafaeldejorge
Traveler Journey
Quiero ir a… Reserva Pre Estancia Estancia Post Estancia
Fidelización
@rafaeldejorge
?
Inspiración
Inspiración
¿Has analizado el motivo de tus decisiones?
@rafaeldejorge
71%de los viajeros usan Internet como su
primera fuente de Inspiración.
Y en aumento…
@rafaeldejorge
De los cuales:
@rafaeldejorge
De los cuales:
@rafaeldejorge
De los cuales:
83%
Redes Sociales
@rafaeldejorge
De los cuales:
83%
Redes Sociales
61%
Buscadores
@rafaeldejorge
De los cuales:
83%
Redes Sociales
61%
Buscadores
42%
Portales Viaje
@rafaeldejorge
De los cuales:
83%
Redes Sociales
61%
Buscadores
42%
Portales Viaje
@rafaeldejorge
De los cuales:
83%
Redes Sociales
61%
Buscadores
42%
Portales Viaje
@rafaeldejorge
¿Qué hago?
Ante esta situación
@rafaeldejorge
Generar
Contenido
Inbound Marketing
@rafaeldejorge
Nosotros
Estrategia de Inbound
!OverPromise
“
“
@rafaeldejorge
Nosotros
Estrategia de Inbound
@rafaeldejorge
@rafaeldejorge
EllosNuestros clientes
@rafaeldejorge
91%de los viajeros usan Internet para
compartir sus experiencias
@rafaeldejorge
91%de los viajeros usan Internet para
compartir sus experiencias
@rafaeldejorge
@rafaeldejorge
@rafaeldejorge
@rafaeldejorge
@rafaeldejorge
@rafaeldejorge
@rafaeldejorge
@rafaeldejorge
@rafaeldejorge
@rafaeldejorge
@rafaeldejorge
@rafaeldejorge
@rafaeldejorge
@rafaeldejorge
“
¿Te has preguntado alguna
vez de dónde proceden tus
reservas?
Traveler Journey
Quiero ir a… Reserva Pre Estancia Estancia Post Estancia
Fidelización
@rafaeldejorge
?
@rafaeldejorge
Traveler Decision Journey
Juan
@rafaeldejorge
Traveler Decision Journey
Juan
@rafaeldejorge
Traveler Decision Journey
Juan
@rafaeldejorge
Traveler Decision Journey
Juan
@rafaeldejorge
Traveler Decision Journey
Juan
@rafaeldejorge
Traveler Decision Journey
Juan
@rafaeldejorge
Traveler Decision Journey
Juan
@rafaeldejorge
Traveler Decision Journey
Juan
@rafaeldejorge
Traveler Decision Journey
Juan
@rafaeldejorge
Traveler Decision Journey
Juan
@rafaeldejorge
Traveler Decision Journey
Juan
@rafaeldejorge
Traveler Decision Journey
Juan
@rafaeldejorge
Traveler Decision Journey
Juan
@rafaeldejorge
Traveler Decision Journey
Juan
@rafaeldejorge
Traveler Decision Journey
Juan
@rafaeldejorge
Traveler Decision Journey
Juan
@rafaeldejorge
Traveler Decision Journey
Juan
@rafaeldejorge
Traveler Decision Journey
Juan
@rafaeldejorge
Traveler Decision Journey
Juan
@rafaeldejorge
Traveler Decision Journey
Juan
@rafaeldejorge
Traveler Decision Journey
Juan
Generación de Contenido Emocional (Inbound Marketing)
@rafaeldejorge
Traveler Decision Journey
Juan
Generación de Contenido Emocional (Inbound Marketing)
@rafaeldejorge
Traveler Decision Journey
Juan
Generación de Contenido Emocional (Inbound Marketing)
¿A quién atribuimos la
reserva?
@rafaeldejorge
Traveler Decision Journey
Juan
Generación de Contenido Emocional (Inbound Marketing)
@rafaeldejorge
Traveler Decision Journey
Juan
Generación de Contenido Emocional (Inbound Marketing)
Analítica, ¿Dónde
invertimos para aumentar la
conversión?
“Contigo empezó todo…
“Contigo empezó todo…
Marketing Emocional
Marketing
Emocional
Quiero ir allí
Presencia en contenido y análisis
Marketing
Emocional
Quiero ir allí
Presencia en contenido y análisis
Marketing
Emocional
Quiero ir allí
Presencia en contenido y análisis
Marketing
Emocional
Quiero ir allí
Presencia en contenido y análisis
Marketing
Emocional
Quiero ir allí
Presencia en contenido y análisis
Marketing
Emocional
Quiero ir allí
Presencia en contenido y análisis
@rafaeldejorge
Gracias
H O T E L S
ona
@rafaeldejorge
Gracias
H O T E L S
ona
@rafaeldejorge
Gracias
H O T E L S
ona

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Traveler Journey desde la Inspiración hasta la Fidelización