1. A.S.RAGAVENDRAN
39/29, Plot no-87, Arul nagar, 4st street,
M.M.C,Chennai – 600 051.
Mobile: +91-9003102488/ E-mail: rragav3@gmail.com
Objective:
To be a part of an organization that believes in innovation, creativity, continued excellence and encourages deeper
Involvement both in terms of performance and consciousness to give the best every time through better
Researching and Greater commitment.
Professional Summary:
 Over 4 years of experience in IT industry with prime focus on Windows Administration.
 Strong analytical and logical skills.
 Able to take responsibilities in doing new things and work in a team.
 Having good leadership and communication skills.
 Willing to travel & relocate.
Skill Set:
 Windows Server 2012, Server 2003, Red Hat Linux, VMware, Windows 7.
 Configuring and Managing AD.
 File Servers and Print Servers.
 Troubleshooting Network Issues
 Monitoring of servers and network devices
Educational Details:
 B.E in Electronics And Communication Engineering with 64.92%
K.C.G College of Technology- Chennai
Year 2008-2011
 Diploma in Electronics And Communication Engineering with 63.71%
Sri Nallaghu Polytechnic College - Chennai
Year 2003-2006
 SSLC with 60%
Montford Matriculation Higher Secondary School- Chennai
Year 2002-2003

2. Technical Proficiency:
 Operating Systems : Windows Server 2012,Red Hat Linux, VMware and Win 7
 Tools & Utilities : Summus, Bomgar, Dameware , Join.me
Work Experience:
Company: Wipro Technologies Pvt Ltd.
Role : L2 Administrator
Duration : 28th
January 2015 to till now
Description: Working as a System Engineer and providing Technical assistance to the Employees of
CHI.
Responsibilities:
 Providing technical support for Catholic Health Initiatives users for any desktop issues.
 Providing Server access, Share drives creation, Software deployment on one or more number of desktop
through SCCM.
 Managing user accounts, granting/revoking access, Admin rights through Active Directory.
 Creation of security groups, distribution lists, personal/share mailbox in Active Directory.
 Handling critical to ensure they do not breach SLA.
 Identifying new technical issues and researching on the same. Updating solutions in knowledge based
articles.
 Assist and handling/Guiding - Hardware troubleshooting to end users.
 Supporting citrix and VDI related issues.
 Meeting daily SLA’s as per the client’s requirement
Company: GAVS Technologies Pvt Ltd.
Role : System Associates
Duration : 11th
November 2013 to 27th
January 2015
Description: Working as a System Engineer and providing Technical assistance to the Employees of
Gerber Scientific Inc.
Responsibilities:
 Reimage and configure systems using Altiris Express.
 Monitoring the space and application status on different Environments.
 Managing email accounts
 Monitoring of servers and network devices in various locations
 Responsible for L1 & L2 support for desktop related issues.
 configuring outlook express ,MS outlook 2000,windows XP& 7
 Managing SLA and to ensure there is no breach in SLA
 Third Party Vendor-Coordination & follow-ups for resolving calls
 Continuous follow-up with global support teams for incident resolution
 Managing and coordinating activities during overall trail-end of incident call
 Responsible for sending all Incident notifications as per agreed process
 Escalate to Higher Management Critical Problems
 Keep Higher Management Informed of Business Needs in advance
 Configuration of Exchange server 2010 and Windows server 2008 Active Directory.

3. Company: ADECCO InfoTech Pvt Ltd.
Client : Dell International Services, Chennai.
Role : Service desk engineer.
Duration : January 2012 to November 2013.
Responsibilities:
 Managing & Resolving desktop, operating and application related issues within SLA.
 Configuring Outlook, managing VPN and network connectivity issues.
 Monitoring of servers and network devices in various locations
 Attending the global customer calls through phone and providing first call resolution.
 Enabling users in the Lynx server
 Creating and providing access to the Wi-Fi for users in the Cisco router.
 Managing the Symantec updates in the client machines.
Company: Friends Associates.
Role : Field Executive.
Duration : July 2006 to August 2007.
Personal Details:
Marital Status : Single
Languages Known : English, Tamil.
Permanent Address : 39/29, Plot no-87, Arul nagar, 4st street, M.M.C, Chennai – 600 051.
Contact No : 9003102488
D.O.B : 12/01/1988
E-mail : ragav8@yahoo.in
Pan card : BGAPR9839K
Declaration
I hereby declare that the information furnished above is true to the best of my knowledge. Give a chance to work in your
esteemed organization I would work with utmost sincerity and to the satisfaction of my superiors.
A.S.RAGAVENDRAN