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PMP Certification Training
Project Planning Continued
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Agenda
• Project Planning - Project Cost Management
• Project Planning - Estimate Cost
• Project Planning - Determine Budget
• Project Planning - Plan Quality Management
• Project Planning - Plan HR Management
• Project Planning - Plan Communications Management
• Project Planning - Plan Risk Management
• Project Planning - Identify Risks
• Project Planning - Perform Quantitative Risk Analysis
• Project Planning - Plan Risk Responses
• Project Planning - Plan Stakeholders Management
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Project Cost Management
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Project Cost Management
• On smaller projects, cost estimating and cost budgeting are so tightly
linked that they can be done together and by one person.
• The work done in cost management is preceded by a cost planning
effort by the project management team.
• Techniques such as Life-Cycle Costing & Value Engineering can improve
decision making and reduce cost while improving quality and
performance of project deliverables.
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Life-Cycle Costing
• A decision making tool that involves tradeoffs between short term
project costs and long term product or service operational costs.
• It examines the effects of project decisions not only on project activities,
but also on the cost of maintaining, using and supporting of the product,
service, or result of the project.
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Plan Cost Management
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Plan Cost Management
• The process of establishing policies, procedures, and documentation for
planning, managing, expending, and controlling project costs.
• The key benefit of the process is that it provides guidance and
direction on how the project schedule will be managed throughout
the project.
PMP Certification Training
Estimate Cost
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Estimate Costs
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Cost Management Plan
• Part of Develop Project Management Plan
• The outcome of a planning effort that precedes performing the
processes of project cost management
• Sets out the format and establishes the criteria for planning,
structuring, estimating, budgeting, and controlling project costs.
• Documents cost management processes and their associated tools
and techniques
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Cost Management PlanEstimates
• Level of accuracy
• Level of precision
• Units of measure
• Organizational procedures links
• Control thresholds
• Rules of performance
measurement
• Reporting formats
• Process descriptions
• Additional details
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Estimate Cost
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Cost Estimating Vs. Cost Budgeting
• Cost Estimating: Developing an approximation of the costs of the
resources needed to complete project activities
• Cost Budgeting: Aggregating the estimated costs of individual
activities of work packages to establish a cost baseline
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Estimate Costs
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Analogous Estimating
• Using cost of previous similar projects as basis for estimating.
• Less Costly BUT less accurate.
• Used when information is limited (early phases).
• Reliable when previous projects are similar in fact, not just in
appearance.
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Estimating Techniques
• Parametric Estimating
 Uses relationship between historical data and certain parameters
(cost per square meter, cost per meter, etc).
• Bottom-Up Estimating
 A method for estimating a component of work.
 The cost is estimated for individual work packages or activities, and
they are then summarized or “rolled-up” to higher levels.
 Cost and accuracy are influenced by the size and complexity of the
individual package or activity.
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Estimating Techniques
• Vendor Bid analysis
 Includes analysis of what the project should cost, based on
responsive bids from qualified vendors.
• Activity Cost Estimates
 A quantitative assessment of the likely costs of the resources
required to
complete project activities.
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Basis of Estimates
• Documentation of basis of estimates (how it was developed).
• Documentation of assumptions made.
• Documentation of any known constraints.
• Indication of range of estimates.
• Indication of confidence level of the final estimate.
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Cost Elements
• Human Resources –Labor
 Hour rate, fringe benefits, overtime, overhead, per
diem
• Equipment & Software
 Depreciation, purchase cost, support &
Maintenance
• Facilities
 Rent, depreciation, utilities, admin overhead
• Supplies
 Stationary, food, leisure, gas for cars, tickets
• Special expenses
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Types of Cost
• Variable Costs
–Change with the amount of
production/work
–e.g. material, supplies, wages
• Fixed Costs
–Do not change as production change
–e.g. set-up, rental
• Direct Costs
–Directly attributable to the work of
project
–e.g. team travel, recognition, team
wages
• Indirect Costs
–overhead or cost incurred for benefit of
more than one project
–e.g. taxes, fringe benefit, janitorial
services
PMP Certification Training
Determine Budget
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Determine Budget
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Determine Budget
• The process of aggregating the estimated costs to individual activities or
work packages to establish an authorized cost baseline.
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Determine Budget
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Funding Limit Reconciliation
• The expenditure of funds should be reconciled with any funding limits on
the commitment of funds for the project.
• Variance between the funding limits and the planned expenditures
sometimes necessitate the rescheduling of work to level out the rate of
expenditures.
• Can be accomplished by placing imposed date constraints for work
into the project schedule.
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Cost Performance Baseline
• Time-phased budget at
completion (BAC) used as basis
against which to measure,
monitor, and control overall cost
performance.
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Cost Aggregation
• Reserves & risk management are
important while estimating!
–Contingency reserves: Cost
Baseline the cost impacts of
the remaining risk
–Management reserves: Cost
Budget extra fund to cover
unforeseen risk or changes to
the project
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Contingency Reserves
• Contingency reserves is usually percentage of total estimate or based on
risk analysis, to account for the risks that are “known unknowns” of the
project.
• Under the control of the project manager.
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Management Reserves
• Budgets reserved for unplanned, but potentially required changes to
project scope. These are the risks that are “unknown unknowns”.
• Under the control of organization’s management.
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Project Selection Methods
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Benefit Measurement Models (Economic Models)
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Present Value (PV) and (NPV)
• Present Value (PV) –Present Value of future Cash flows. Higher the
better.
• NOTE: present value and NPV are only mention once or twice on the
exam
• You will not have to calculate it, nor know formula, just understand the
concept
• Amount of money is always more valuable sooner than later, as
this enables to take advantage of investment opportunities.
• Higher PV more preferable project. A potential investment project is
selected, if value of NPV is >= ZERO
• PV = FV / (1 + i) n
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Example
• Example:
• Project X is expected to make $50,000 in two years. Project Y is
expected to make to$80,000inthree years. If the cost of capital is5
percent, which project to choose?
• Using PV formula, PV = FV / (1 + i)^ n, PV for Project X is $69,107 and
Project Y is $45,351.
• Project Y will return the highest investment to the company and
should be chosen over Project X.
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NPV
• The present value of total benefits (income or revenue) minus the cost
over
many time periods.
• Allows for comparison of many projects, to select the best to initiate.
• If NPV is +ve: the investment is a good choice.
• The project with highest NPV is the best.
• NPV= (FV/ (1+i)^n)
• Where FV= Future Value
• i= Interest Rate
• n= Number of period intervals
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Internal Rate of Return (IRR)
• This is just another way of interpreting the benefit from the project.
• It looks at the cost of the project as the capital investment and translates
the profit into
the interest rate over the life of that investment.
• Calculations for IRR are not part of this certification. It is enough if you
understand that
the greater the value for IRR, the more beneficial it will be.
• Is the interest rate at which the costs of the investment lead to the
benefits of the
investment.
• The project with highest IRR is the best.
• Example:
• You have two projects to choose from: Project A with an IRR of 21%, or
project B with an IRR of 15%, which once you prefer?
• Answer: Project A.
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Payback Period
• The period of time required for the return on an investment to "repay"
the sum of the original investment.
• For example, a $1000 investment which returned $500 per year would
have a two year payback period.
• The project with lowest payback period is the best
• The payback period is the length of time required to recover the initial
cash outlay on the project.
• For example, if a project involves a cash outlay of 600,000$ and
generates cash inflows of. 100000$, 150000$, 150000$ and 200000$ in
the first, second, third and fourth years respectively, its pay back period
is 4 years because the sum of cash flows during the four years is equal to
the initial outlay. According to the payback criterion, the shorter the
payback period, the more desirable the project.
• Payback period = cost of period or investment / Annual cash flow
• Example:
• You have two projects to choose from , Project A with payback period of 6
months or project B with payback
period of 18 months, which one would you prefer?
• Answer : Project A
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Payback Charting
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Benefit Cost Ratio
• This is the value obtained by dividing the benefit by the cost.
• The greater the value, the more attractive the project
• A benefit cost ration >1 means the benefit are grater than the cost
• A benefit cost ration <1 means the cost are grater than the benefit
• A benefit cost ration =1 means the benefit are equal the cost
• For example, if the projected cost of producing a product is 10,000$, and
you expect to sell it for 40,000$, then the BCR is equal to
40,000$/10,000$, which is equal to 4. For the benefit to exceed cost, the
BCR must be greater than 1.
Example:
• If BCR of project A is 2.3, and the BCR of project B is 1.7, which project
would you select?
• Answer : Project A
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Opportunity cost
• Opportunity cost (opportunity lost) is the NPV of the next best project,
you
are not doing, because you have decided to invest in a project.
• Let us assume that you have 100,000 rupees and you are investing this
money in project ‘A’,whose NPV=200,000 and because of this you are
unable to do project ‘B’, whose NPV=150,000 or project ‘C’, whose NPV
=
120,000, then the opportunity cost is 150,000, which is the NPV of
project ‘B’, which is the next best option after ‘A’.
• Example:
• You have two projects to choose from: Project A with an NPV of
45,000$, or project B with an NPV of 85,000$, what Is the opportunity
cost of selecting project B ?
• Answer : 45,000$
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Sunk Cost
• Sunk Cost –Cost already incurred. This should not be taken into
account while taking decision.
• Are expended costs; accounting standards that sunk costs should not be
considered when deciding whether to continue with a troubled project.
• Example :
• You have project with an initial budget of 1,000,000 $ , you are halfway
through the project and have spend 2,000,000 $, do you consider the
1,000,000 $ over budget when determining whether to continue with
the project.
• Answer: NO, the money spent is gone
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Law of Diminishing return
• Law of Diminishing return –After a point, adding more resources will
not have proportional benefit.
• Example:
• A single programmer may produce at 1 module per hour. With second a
programmer the two may produce 1.75 module/ hour. With third
programmer, the group may produce 2.25 modules/ hour
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Law of Diminishing return
• Working Capital –Current assets minus current liabilities.
• The amount of money the company has available to invest, including
investment in project.
• Depreciation –Assets loose value over useful life.
• Depreciation methods based on time
Straight line method
Declining balance method
Sum-of-the-years'-digits method
• Depreciation based on use (activity)
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Straight line depreciation
• Depreciation = (Cost -Residual value) / Useful life
• [Example, Straight line depreciation]
• On April 1, 2011, Company A purchased an equipment at the cost of
$140,000. This equipment is estimated to have 5 year useful life. At the
end of the 5th year, the salvage value (residual value) will be $20,000.
Company A recognizes depreciation to the nearest whole month.
Calculate the depreciation expenses for 2011,2012 and 2013 using
straight line depreciation method.
 Depreciation for 2011= ($140,000 -$20,000) x 1/5 x 9/12 = $18,000
 Depreciation for 2012= ($140,000 -$20,000) x 1/5 x 12/12 = $24,000
 Depreciation for 2013= ($140,000 -$20,000) x 1/5 x 12/12 = $24,000
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Double declining balance depreciation
• (*1) $140,000 x 40% x 9/12 = $42,000
• (*2) $98,000 x 40% x 12/12 = $39,200
• (*3) $58,800 x 40% x 12/12 = $23,520
• (*4) $35,280 x 40% x 12/12 = $14,112
• (*5) $21,168 x 40% x 12/12 = $8,467
• Depreciation for 2015 is $1,168 to
keep book value same as salvage
value.
• $21,168 -$20,000 = $1,168 (At this
point,
depreciation stops.)
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Double declining balance depreciation
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Sum-of-the-years-digits method
• Depreciation expense = (Cost -Salvage value) x Fraction
• Fraction for the first year = n / (1+2+3+...+ n)
• Fraction for the second year = (n-1) / (1+2+3+...+ n)
• Fraction for the third year = (n-2) / (1+2+3+...+ n)...
• Fraction for the last year = 1 / (1+2+3+...+ n)
• n represents the number of years for useful life.
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Example, Sum-of-the-years-digits method
• Company A purchased the following asset on January 1, 2011. What is the amount of
depreciation expense for the year ended December 31, 2011?
 Acquisition cost of the asset --> $100,000
 Useful life of the asset --> 5 years
 Residual value (or salvage value) at the end of useful life --> $10,000
 Depreciation method --> sum-of-the-years'-digits method
• Calculation of depreciation expense
• Sum of the years' digits = 1+2+3+4+5 = 15
• Depreciation for 2011 = ($100,000 -$10,000) x 5/15 = $30,000
• Depreciation for 2012 = ($100,000 -$10,000) x 4/15 = $24,000
• Depreciation for 2013 = ($100,000 -$10,000) x 3/15 = $18,000
• Depreciation for 2014 = ($100,000 -$10,000) x 2/15 = $12,000
• Depreciation for 2015 = ($100,000 -$10,000) x 1/15 = $6,000
• Sum of the years' digits for n years = 1 + 2 + 3 + ...... + (n-1) + n = (n+1) x (n / 2)
• Sum of the years' digits for 500 years = 1 + 2 + 3 + ...... + 499 + 500 = (500 + 1) x (500 /
2) = (501 x 500) / 2 = 125,250
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Phase #2: PROJECT PLANNING
Chapter 8: Quality / 8.1 Plan Quality Management
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Quality Management & Project Management
• Both disciplines recognize the importance of :
 Customer Satisfaction
 Prevention over inspection
 Management Responsibility
 Continuous Improvement
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Quality Concepts
• Quality vs. Grade
• Precision vs. Accuracy
• Quality Assurance vs. Quality Control
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Quality Vs. Grade
• Quality is the “Degree to which a set of inherent characteristics fulfill
requirements”
• Grade is “ Category assigned to products or services having the same
functional use but different technical characteristics”.
• Low grade does not necessarily cause a problem, but low quality
does.
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Precision vs. Accuracy
• Precision is consistency that the
value of repeated measurements
are clustered and have little
scatter.
• Accuracy means that the
measured value is very close to
the true value.
• Precise measurements are not
necessarily accurate. A very
accurate measurement is not
necessarily precise.
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Quality Assurance vs. Quality Control
• Quality Assurance is applying the planned, systematic quality activities
to ensure that the project employs all processes needed to meet
requirements.
• Quality Control is the action of monitoring specific project results to
determine whether they comply with relevant quality standards and
identifying ways to eliminate causes of unsatisfactory performance.
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Plan Quality Management
• Identifying which quality Standards are relevant to the project and
determining how to satisfy them
• Scope statement
• Quality policies
• Quality standards & regulations in the company, industry.
• Quality is planned, designed and built in-not inspected in.
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Plan Quality
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Seven Basic Quality Tools
• Cause & Effect Diagram
• Flowcharts
• Checksheets
• Pareto Diagrams
• Histograms
• Control Charts
• Scatter Diagrams
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Cause & EffectDiagram
• Also known as “Fish-Bone
Analysis” or “Ishikawa Analysis”
• Used to identify the problem,
discover the underlying causes
leading to it, and develop
solutions and preventive actions.
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Flowcharting
• Diagram that shows the
relationship between different
elements in a system of
processes
• Used to assist team efforts in
identifying potential quality
problems and the possible
affects of those problems.
• Cause & Affect Diagram
• Process flowcharts
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Control Charts
• Graphic display of results, over
time, of a process.
• Used to determine if the process
is “in control”. When a process is
“in control” it should not be
adjusted.
• “Rule of Seven”
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Histogram
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Pareto Diagrams
• Histogram, ordered by frequency
of occurrence, that shows how
many results were generated by
type or categories of identified
cause.
• Rank ordering is used to guide
corrective actions –fix the
problems that are causing the
greatest number of defects first.
• Relates to Pareto’s Law &
Principle of 80/20
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Scatter Diagram
• A Scatter diagram shows the
relationship between two
variables.
• Allows to study and identify the
possible relationship between
changes observed in two
variables.
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BENCHMARKING
• The evaluation of a groups’ business or project practices in
comparison to those of other groups or projects.
• Includes a number of quantitative or qualitative attributes that can be
assessed in both the benchmark and the subject.
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Cost of Quality
• Prevention costs –up front costs to design and plan for quality.
• Appraisal costs –associated with evaluation of results to make sure that
they conform to quality.
• Internal Failure costs –Cost of re-work associated with items that did not
pass the appraisal.
• External Failure costs –Cost of failures found by the customer.
• Conformance:
 Training.
 Research.
 Surveys.
• Non-conformance:
 Scrap.
 Rework.
 Warranty.
 Inventory.
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Quality Management Plan & Content
• Describes how the project team will implement the performing
organization’s quality policy
• Content:-
 Purpose
 Quality Policy/ Standards
 Quality Assurance Procedures & Test
 Quality Control Procedures & Tests
 Roles & Responsibilities
PMP Certification Training
Plan HR Management
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Plan Human ResourceManagement
• Identifying, documenting, and assigning project roles, responsibilities,
required skills and reporting relationships, as well as creating the staffing
management plan.
• Identifying who we want, at which skill level, when, and for how long.
Specifying their roles, and responsibilities and interactions.
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Develop Human ResourcePlan
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Organizational Charts & Position Descriptions
• Hierarchical-type Charts
• Matrix-based Charts
• Text-Oriented Formats
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Responsibility Assignment Matrix (RAM)
R= Responsible A=Accountable C=Consult I=Inform
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Responsibility Assignment Matrix (RAM)
• Organizational Theory
• Provides information regarding the ways that people,
teams and organizational units behave.
• Halo Effect
• The tendency to rate high or low on all factors due to the impression
of a high
or low rating on some specific factor.
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Team Building Activities
• Tuckman’s stage of team formation and development:
1.FORMING
–The team meets and learns about the project and what their roles and
responsibilities.
2.STORMING
–Address the project work, technical decisions and the project management
approach.
Conflict/disagreement may occurs.
3.NORMING
–Work together and adjust work habits and behaviour that support the team.
4.PERFORMING
–Being a well-organized unit
5.ADJOURNING
–Team completes the work and move on from the project.
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Motivation Theory: Maslow’s Hierarchy of Needs
From Basic Need to Higher Level of Needs
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Motivation Theory: Two Factors Theory
• Herzberg’s Theory
–Job dissatisfaction due to lack of hygiene factors
–Job satisfaction due to motivation factors
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Human Resource Plan &Contents
• Provides guidance on how project human resources should be
defined, staffed, managed, controlled, and eventually released.
• Contents:-
 Roles and Responsibilities
 Project Organization Charts
 Staffing Management Plan
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Staffing Management Plan
• Staff acquisition
• Resource Calendars
• Staff Release Plan
• Training needs
• Recognition & Rewards
• Compliance
• Safety
PMP Certification Training
Plan Communications Management
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Consequences of Miscommunication
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Plan Communication
• The process of determining the project stakeholder information
needs and defining a communication approach.
 Who needs what information,
 When will they need it,
 In which format,
 How will it be given to them,
 How frequently.
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Communication Body of Knowledge
• Communication Process
• Choice of Media
• Documentation Skills
• Presentation Skills
• Meeting Management
• Clutter, Noise, & Barriers
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Effective Communication & Listening
• Effective Communication
Non Verbal
Para lingual
Feedback
• Effective Listening
Feedback
Active Listening
Para lingual
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Communication Methods
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Plan Communication Management
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Communication Requirements Analysis
• Determining the communication requirements of the project
stakeholders.
• Defined by combining the type and format of information needed
with an analysis of the value of that information.
• Project resources are expended only on communicating information
that contribute to success, or where a lack of communication can lead
to failure.
• Formula for determining Number of Communication
Channels:- N (N-1)/2
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Communication Technology
• Factors that affect the project communication technology:
• Urgency of the need for information.
• Availability of technology
• Expected project staffing
• Duration of the project
• Project Environment
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Communication Models
• Interactive
• Push
• Pull
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Communication Management Plan
• Stakeholder communication requirements
• Information to be communicated
• Reason for distribution
• Responsibility
• Recipients
• Methods and technologies used
• Frequency
• Resources allocated for communication (including time and budget)
• Escalation process
• Method for updating
• Glossary of terminology
• Information flow in the project (flow chart)
• Communication constraints
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Communication Matrix
PMP Certification Training
Plan Risk Management
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Risk
• An uncertain event that, if it occurs, has a positive or negative effect on
a project’s deliverables.
• Project Risk Management
• The systematic process of identifying, analyzing, and responding,
monitoring,
and controlling project risks
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Project Risk Planning
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Plan Risk Management
Deciding how to conduct risk management activities for a project.
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Plan Risk Management
• Describes how risk management will be structured and performed
on the project.
• A subset of the project management plan.
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Risk Management Plan
• Methodology.
• Roles and responsibilities.
• Budgeting.
• Timing.
• Risk categories.
• Definitions of risk probability and
impact.
• Probability and impact matrix.
• Revised stakeholders’ tolerances.
• Reporting formats.
• Tracking.
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Risk Categories
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Definition of Risk Probability &Impact
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Impact Scale
• Cardinal Linear (0.1, 0.3, 0.7, 0.9)
• Cardinal Non-Linear (.05, .1, .2, .4, .8).
• Cardinal Non-Linear is used to reflect focus on high risks.
• Ordinal (Very Low, Low, Medium, High, Very High)
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Probability Scale & Probability-ImpactMatrix
• Cardinal Linear (0.05, 0.1,0.2…etc.)
• Ordinal (Very unlikely, unlikely, moderate, likely, very likely, almost
certain)
• Probability-Impact Matrix
• Each risk is rated on its probability of occurring and impact on an
objective if it does occur.
• The matrix shows low, moderate or high risks.
• Risk Score= risk probability x risk impact
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Probability-Impact Matrix (Cardinal)
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Probability-Impact Matrix (Ordinal)
PMP Certification Training
Identify Risks
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Identify Risks
Determining which risks may affect the project and documenting their characteristics.
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Identify Risks
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Documentation Review
• Structured review of project documentation, including plans,
assumptions, previous project files, contracts and other information at
project level and detailed scope levels.
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Information Gathering Techniques
• Brainstorming
• Delphi Technique
• Interviewing
• Root cause analysis
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Techniques
• Brainstorming
• A group creativity technique designed to generate a large number
of ideas for the
solution of a problem.
• Everyone is allowed to express ideas freely and without criticism.
• Interviewing
• Interviewing experienced project participants, stakeholders, and
subject matter experts to identify risks.
• Root Cause Analysis
• Also known as “Fish-Bone Analysis” or “Ishikawa Analysis”
• Used to identify the problem, discover the underlying causes
leading to it, and develop solutions and preventive actions.
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Root Cause Analysis
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Techniques
• Delphi Technique
• A way to reach a consensus of experts who participate anonymously.
• A facilitator uses a questionnaire to solicit ideas about the important
risks.
• Eliminates biasness and influence of individuals.
• Checklist Analysis
• Based on historical and project information.
• Must be exhaustive (very difficult).
• Important to review at project closure to improve on the checklist for
future projects.
• One of the easier more common first steps.
• Can be grouped into categories.
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Techniques
• Assumptions Analysis
• Review project assumptions.
• Explores the validity of assumptions as they apply to the project.
• Identifies risks to the project from inaccuracy, inconsistency, or
incompleteness of assumptions.
• SWOT Analysis
• Internal Factors
Strengths.
Weaknesses.
• External Factors
Opportunities.
Threats.
PMP Certification Training
Perform Qualitative Risk Analysis
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Risk Register
• A document that contains the outcomes of risk planning.
• At this stage includes:
• List of identified risks.
• List of potential scenarios.
• Risk triggers
Page 112Classification: Restricted
Perform Qualitative Risk Analysis
Page 113Classification: Restricted
Perform Qualitative Risk Analysis
• Prioritizing risks for further analysis or action by assessing and
combining their probability of occurrence and impact.
• Assesses the priority of identified risks using their relative probability
or likelihood of occurrence.
Page 114Classification: Restricted
Perform Qualitative Risk Analysis
Page 115Classification: Restricted
Risk register Updates
• Relative ranking or priority list of project risks.
• Risks grouped by categories.
• Causes of risk or project areas requiring particular attention.
• List of risks requiring responses in the near-term.
• List of risks for additional analysis and responses.
• Watch lists of low-priority risks.
• Trends in qualitative risk analysis results.
PMP Certification Training
Perform Quantitative Risk Analysis
Page 117Classification: Restricted
Perform Quantitative Risk Analysis
Page 118Classification: Restricted
Perform Quantitative RiskAnalysis
• The process of numerically analyzing the effect of identified risks on
overall project objectives.
• Performed on risks that have been prioritized by the qualitative
analysis.
Page 119Classification: Restricted
Outcomes of Quantitative Risk Analysis
• Quantify possible outcomes and their probability.
• Assess probability of achieving a specific objective.
• Identify risks requiring most attention.
• Identify realistic and achievable targets.
• Determine best decision under uncertainty.
Page 120Classification: Restricted
Perform Quantitative Risk Analysis
Page 121Classification: Restricted
Data Gathering and RepresentationTechniques
• Interviewing.
• Probability distributions.
Page 122Classification: Restricted
Quantitative Risk Analysis andModeling Techniques
• Sensitivity Analysis
• Expected Monetary Value Analysis
• Modeling and Simulation
Page 123Classification: Restricted
Sensitivity Analysis
• Helps to determine which risks have the most potential impact on the
project.
• It examines the extent to which the uncertainty of each project
element affects the objectives being examined when all other
uncertain elements are held at their baseline value.
Page 124Classification: Restricted
Expected Monetary Value(EMV)
• Statistical concept that calculates the average outcomes when the
future includes scenarios that may or may not happen (i.e. analysis
under uncertainty).
• The EMV of opportunities will generally be expressed in positive
values while those of threats in negative values.
• Calculated by multiplying the value of each possible outcome by its
probability of occurrence, and adding them together.
Page 125Classification: Restricted
Expected Monetary Value (EMV)
• Statistical concept that calculates the average outcomes when the
future includes scenarios that may or may not happen (i.e. analysis
under uncertainty).
• The EMV of opportunities will generally be expressed in positive
values while those of threats in negative values.
• Calculated by multiplying the value of each possible outcome by its
probability of occurrence, and adding them together.
Page 126Classification: Restricted
Expected Monetary Value(EMV)
EMV = Σ Probability X Impact of all possible outcomes of a decision
Page 127Classification: Restricted
Decision TreeAnalysis
• Graphical means of displaying all available options, their probability,
and their impact, to reach the final project objective.
Page 128Classification: Restricted
EMV to take Decision Tree Analysis
Page 129Classification: Restricted
Modeling & Simulation
• Uses Monte Carlo Technique
• A computerized technique that uses sampling from a random number
sequence to simulate characteristics or events or outcomes with
multiple possible values.
• Used to generate probable outcomes based on estimates processed /
iterated thousands of times.
• Provides probable project results and information for project
decision- making.
For Cost Risk Analysis, use cost estimates.
For Schedule Risk Analysis, use the schedule network diagram
and duration estimates.
• Illustrates the likelihood of achieving specific cost / schedule targets.
Page 130Classification: Restricted
Monte Carlo Simulations
PMP Certification Training
Plan Risk Responses
Page 132Classification: Restricted
Plan Risk Responses
The process of developing options and actions to enhance opportunities an to reduce threats
to project objectives.
Page 133Classification: Restricted
Plan Risk Responses
Page 134Classification: Restricted
Responses for Negative Risks (Threats)
• Avoidance.
• Transference.
• Mitigation.
• Acceptance.
Page 135Classification: Restricted
Threats Response
• Avoidance
• Changing project plan to eliminate the risk or condition or to
protect the project
objectives from its impact.
• Transference
• Shifting some or all of the negative impact, along with ownership of
the
response to a third party.
• Examples of transference:
 Insurance
 Warranties
 Guaranties
• Performance bonds
• Transfers risk, but does not eliminate it.
Page 136Classification: Restricted
Threats Response
• Mitigation
• Reducing probability and/ or impact of risk to an acceptable level.
• Does not eliminate risk completely.
• Mitigates probability and/ or impact.
• Acceptance
• Deciding not to change the project plan, to deal with a risk, or being
unable to identify suitable response strategy.
• Includes active and passive acceptance:
Active acceptance: developing a contingency plan if risk occurs.
Passive acceptance: no action is taken until risk happens.
Page 137Classification: Restricted
Responses for positive risks (Opportunities)
• Exploit (vs. Avoid).
• Share (vs. Transfer).
• Enhance (vs. Mitigate).
• Accept. (The same)
Page 138Classification: Restricted
Outcomes From Risk ResponsePlanning
• Residual Risk: Those that remain after avoidance, transfer or
mitigation responses have been taken.
• Secondary Risk: That arise as a direct result of implementing a risk
response.
• Contingency reserve needed: The amount of buffer needed to reduce
the risk of over runs.
Page 139Classification: Restricted
Phase #2: PROJECT PLANNING
Chapter 12: Procurement / 12.1 Plan Procurement
Management
Page 140Classification: Restricted
Project Procurement Management
• The processes necessary to purchase or acquire products, services or
results from outside the project team.
• Includes the contract management and change control processes
required to develop and administer contracts.
• Includes also administering any contracts issued by an outside
organization (the buyer) that is acquiring the project from the
performing organization (the seller).
Page 141Classification: Restricted
Project Procurement Management
• The organization, can be the buyer or seller of the product, service or
result under a contract.
• Contract can be called:
Agreement.
Subcontract.
Purchase order.
• Seller can be called:
Contractor
Subcontractor
Vendor
Service provider
Supplier
• Buyer can be called:
Client
Customer
Service requester
Purchaser
Page 142Classification: Restricted
Project Procurement Management
Page 143Classification: Restricted
Plan Procurement Management
Page 144Classification: Restricted
Plan Procurements
• The process of documenting project purchasing decisions, specifying
the approach, and identifying potential sellers.
• Should be accomplished during the scope definition effort to specify:
 Whether to procure or not?
 How to procure?
 What to procure?
 How much to procure?
 When to procure?
Page 145Classification: Restricted
Project Manager’s Authority in Procurement
• It depends on the type of the contracting environment:
• Centralized Contracting Environment
 There is a procurement department & a procurement manager who
handle
all procurements
 The project Manager contacts the procurement manager when
he/she needs help regarding procurement
• Decentralized Contracting Environment
 There’s no procurement department
 The project manager hires a procurement manager to work full
time on procurement & he will be reporting directly to the
Project Manager
Page 146Classification: Restricted
Centralized Contracting Environment
Page 147Classification: Restricted
De-Centralized Contracting Environment
Page 148Classification: Restricted
Plan Procurements
Page 149Classification: Restricted
Make-or-Buy Analysis
• A technique used to determine whether particular work can best be
accomplished by the project team or must be purchased from outside
sources.
• If buy: Purchase or lease?
• Should consider all related costs; direct and indirect.
Page 150Classification: Restricted
Contract Types
• Fixed price
• Cost reimbursable
• Time and material
Page 151Classification: Restricted
Fixed Price Contracts
• The most common type.
• A total lump sum price against a well-defined product.
• Three types:
 Firm Fixed Price Contracts (FFP)
 Fixed Price Incentive Fee Contracts (FPIF)
 Fixed Price with Economic Price Adjustment Contracts
(FP-EPA)
Page 152Classification: Restricted
Fixed Price Contracts
• Advantage
 The most common type.
 The buyer knows the price from the beginning.
 Risk is on the seller
• Disadvantage
 The buyer must prepare a detailed SOW ( more work on the buyer)
 The seller might try not to do everything according to the SOW if he started
loosing money
 More cost on the buyer
Page 153Classification: Restricted
Cost reimbursable Contracts
• Paying the seller the actual cost, plus a fee.
• Three types:
 Cost-plus-fixed-fee (CPFF)
 Cost plus incentive fee (CPIF)
 Cost plus award fee (CPAF).
• Advantage
 No detailed SOW.
 Less cost on the buyer than the FPC
• Disadvantage
 Total cost is unknown
 Risk is on the buyer
 More work on the buyer ( since he has to audit the
seller’s invoices )
Page 154Classification: Restricted
Time & Material Contracts
• Hybrid type of contractual agreement.
• Contain aspects of both cost-reimbursable and fixed-price types.
• They are open ended, but on certain rates.
• Advantage
 Quick to create
 Duration brief
 Used when expat acquisition & staff augmentation
• Disadvantage
 Only good in small projects
 Needs daily oversight & reports from the buyer ( more work)
Page 155Classification: Restricted
Contract Types vs. Risk
Effect of contract type on buyer & seller risk
Page 156Classification: Restricted
Which Type is Better?
• Depends on:
 How well defined the contract statement of work is.
 The amount and frequency of change expected.
 The level of effort and expertise the buyer can devote to managing the seller.
 Industry standards for the types of contract used.
 Amount of market competition.
 Amount of risk.
Page 157Classification: Restricted
Procurement Documents
• A buyer-prepared formal request sent to each Seller.
• The Basis upon which a seller prepares a bid for the requested
products.
• RFP/ RFQ/RFI/IFB are used to solicit proposals to meet procurement
needs.
 Statement of Work (SOW): procurement item in sufficient detail to
allow prospective sellers to determine if they are capable of
providing the item(s).
 Statement of Objective (SOO): term used for a procurement item
that is
presented as a problem to be solved.
Page 158Classification: Restricted
Procurement Documents (RFP/ RFQ/RFI/IFB )
• Once the contract type is selected & the procurement SOW has been
created, the buyer
can put together the procurement documents that describe their needs
• Request for proposal (RFP): sometimes it’s called request for Tender, it
requests a detailed proposal on how the work will be accomplished, who
will do it, company experience, price, Technical requirements, etc & it
allows the company to detect benefits & risks at early stage.. ( usually
used with CR contracts)
• Invitation for Bid ( IFB, or request for bid RFB): just to request a total
price to do all the work. (usually used with FP contracts)
• Request for Quotation (RFQ): request a price quote per item, hour,
meter, or other unit of measure, used when price is the main factor (
usually used with T&M)
• Request for Information (RFI): is simply looking for information , it might
be used before procurement documents are created, the received
information could help the company to identify the required in order to
send RFQ, RFP or IFB
Page 159Classification: Restricted
Steps to Prepare RFP
Page 160Classification: Restricted
How to write RFP?
PMP Certification Training
Plan Stakeholders Management
Page 162Classification: Restricted
Project Stakeholder Management
Page 163Classification: Restricted
Plan Stakeholder Management
Page 164Classification: Restricted
Plan Stakeholder Management
• The process of developing appropriate management strategies to
effectively engage stakeholders through the project life cycle, based
on the analysis of their needs, interests, and potential impact on
project success.
• It provides a clear, actionable plan to interact with project
stakeholders to support the project’s interests.
Page 165Classification: Restricted
Plan Risk Responses
Page 166Classification: Restricted
Analytical Techniques
• The engagement level of stakeholders can be classified as follows:
• Unaware-Unaware of project and potential impacts
• Resistant-Aware of project and potential impacts and resistant to
change
• Neutral-Aware of project yet neither supportive nor resistant
• Supportive-Aware of project impacts and supportive for change
• Leading-Aware of project impacts and actively engaged in ensuring
the project is a success
Page 167Classification: Restricted
Topics to be covered in next session
• Project Execution Process
• Project Execution - Acquire Project Team
• Project Execution - Develop Project Team
• Project Execution - Manage Project Team
• Communications Manage Communications
• Procurement Conduct Procurement
• Stakeholder Manage Stakeholders Engagement
Page 168Classification: Restricted
Thank You

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Session 04 - Project Planning II

  • 1. Page 1Classification: Restricted PMP Certification Training Project Planning Continued
  • 2. Page 2Classification: Restricted Agenda • Project Planning - Project Cost Management • Project Planning - Estimate Cost • Project Planning - Determine Budget • Project Planning - Plan Quality Management • Project Planning - Plan HR Management • Project Planning - Plan Communications Management • Project Planning - Plan Risk Management • Project Planning - Identify Risks • Project Planning - Perform Quantitative Risk Analysis • Project Planning - Plan Risk Responses • Project Planning - Plan Stakeholders Management
  • 4. Page 4Classification: Restricted Project Cost Management • On smaller projects, cost estimating and cost budgeting are so tightly linked that they can be done together and by one person. • The work done in cost management is preceded by a cost planning effort by the project management team. • Techniques such as Life-Cycle Costing & Value Engineering can improve decision making and reduce cost while improving quality and performance of project deliverables.
  • 5. Page 5Classification: Restricted Life-Cycle Costing • A decision making tool that involves tradeoffs between short term project costs and long term product or service operational costs. • It examines the effects of project decisions not only on project activities, but also on the cost of maintaining, using and supporting of the product, service, or result of the project.
  • 7. Page 7Classification: Restricted Plan Cost Management • The process of establishing policies, procedures, and documentation for planning, managing, expending, and controlling project costs. • The key benefit of the process is that it provides guidance and direction on how the project schedule will be managed throughout the project.
  • 10. Page 10Classification: Restricted Cost Management Plan • Part of Develop Project Management Plan • The outcome of a planning effort that precedes performing the processes of project cost management • Sets out the format and establishes the criteria for planning, structuring, estimating, budgeting, and controlling project costs. • Documents cost management processes and their associated tools and techniques
  • 11. Page 11Classification: Restricted Cost Management PlanEstimates • Level of accuracy • Level of precision • Units of measure • Organizational procedures links • Control thresholds • Rules of performance measurement • Reporting formats • Process descriptions • Additional details
  • 13. Page 13Classification: Restricted Cost Estimating Vs. Cost Budgeting • Cost Estimating: Developing an approximation of the costs of the resources needed to complete project activities • Cost Budgeting: Aggregating the estimated costs of individual activities of work packages to establish a cost baseline
  • 15. Page 15Classification: Restricted Analogous Estimating • Using cost of previous similar projects as basis for estimating. • Less Costly BUT less accurate. • Used when information is limited (early phases). • Reliable when previous projects are similar in fact, not just in appearance.
  • 16. Page 16Classification: Restricted Estimating Techniques • Parametric Estimating  Uses relationship between historical data and certain parameters (cost per square meter, cost per meter, etc). • Bottom-Up Estimating  A method for estimating a component of work.  The cost is estimated for individual work packages or activities, and they are then summarized or “rolled-up” to higher levels.  Cost and accuracy are influenced by the size and complexity of the individual package or activity.
  • 17. Page 17Classification: Restricted Estimating Techniques • Vendor Bid analysis  Includes analysis of what the project should cost, based on responsive bids from qualified vendors. • Activity Cost Estimates  A quantitative assessment of the likely costs of the resources required to complete project activities.
  • 18. Page 18Classification: Restricted Basis of Estimates • Documentation of basis of estimates (how it was developed). • Documentation of assumptions made. • Documentation of any known constraints. • Indication of range of estimates. • Indication of confidence level of the final estimate.
  • 19. Page 19Classification: Restricted Cost Elements • Human Resources –Labor  Hour rate, fringe benefits, overtime, overhead, per diem • Equipment & Software  Depreciation, purchase cost, support & Maintenance • Facilities  Rent, depreciation, utilities, admin overhead • Supplies  Stationary, food, leisure, gas for cars, tickets • Special expenses
  • 20. Page 20Classification: Restricted Types of Cost • Variable Costs –Change with the amount of production/work –e.g. material, supplies, wages • Fixed Costs –Do not change as production change –e.g. set-up, rental • Direct Costs –Directly attributable to the work of project –e.g. team travel, recognition, team wages • Indirect Costs –overhead or cost incurred for benefit of more than one project –e.g. taxes, fringe benefit, janitorial services
  • 23. Page 23Classification: Restricted Determine Budget • The process of aggregating the estimated costs to individual activities or work packages to establish an authorized cost baseline.
  • 25. Page 25Classification: Restricted Funding Limit Reconciliation • The expenditure of funds should be reconciled with any funding limits on the commitment of funds for the project. • Variance between the funding limits and the planned expenditures sometimes necessitate the rescheduling of work to level out the rate of expenditures. • Can be accomplished by placing imposed date constraints for work into the project schedule.
  • 26. Page 26Classification: Restricted Cost Performance Baseline • Time-phased budget at completion (BAC) used as basis against which to measure, monitor, and control overall cost performance.
  • 27. Page 27Classification: Restricted Cost Aggregation • Reserves & risk management are important while estimating! –Contingency reserves: Cost Baseline the cost impacts of the remaining risk –Management reserves: Cost Budget extra fund to cover unforeseen risk or changes to the project
  • 28. Page 28Classification: Restricted Contingency Reserves • Contingency reserves is usually percentage of total estimate or based on risk analysis, to account for the risks that are “known unknowns” of the project. • Under the control of the project manager.
  • 29. Page 29Classification: Restricted Management Reserves • Budgets reserved for unplanned, but potentially required changes to project scope. These are the risks that are “unknown unknowns”. • Under the control of organization’s management.
  • 31. Page 31Classification: Restricted Benefit Measurement Models (Economic Models)
  • 32. Page 32Classification: Restricted Present Value (PV) and (NPV) • Present Value (PV) –Present Value of future Cash flows. Higher the better. • NOTE: present value and NPV are only mention once or twice on the exam • You will not have to calculate it, nor know formula, just understand the concept • Amount of money is always more valuable sooner than later, as this enables to take advantage of investment opportunities. • Higher PV more preferable project. A potential investment project is selected, if value of NPV is >= ZERO • PV = FV / (1 + i) n
  • 33. Page 33Classification: Restricted Example • Example: • Project X is expected to make $50,000 in two years. Project Y is expected to make to$80,000inthree years. If the cost of capital is5 percent, which project to choose? • Using PV formula, PV = FV / (1 + i)^ n, PV for Project X is $69,107 and Project Y is $45,351. • Project Y will return the highest investment to the company and should be chosen over Project X.
  • 34. Page 34Classification: Restricted NPV • The present value of total benefits (income or revenue) minus the cost over many time periods. • Allows for comparison of many projects, to select the best to initiate. • If NPV is +ve: the investment is a good choice. • The project with highest NPV is the best. • NPV= (FV/ (1+i)^n) • Where FV= Future Value • i= Interest Rate • n= Number of period intervals
  • 35. Page 35Classification: Restricted Internal Rate of Return (IRR) • This is just another way of interpreting the benefit from the project. • It looks at the cost of the project as the capital investment and translates the profit into the interest rate over the life of that investment. • Calculations for IRR are not part of this certification. It is enough if you understand that the greater the value for IRR, the more beneficial it will be. • Is the interest rate at which the costs of the investment lead to the benefits of the investment. • The project with highest IRR is the best. • Example: • You have two projects to choose from: Project A with an IRR of 21%, or project B with an IRR of 15%, which once you prefer? • Answer: Project A.
  • 36. Page 36Classification: Restricted Payback Period • The period of time required for the return on an investment to "repay" the sum of the original investment. • For example, a $1000 investment which returned $500 per year would have a two year payback period. • The project with lowest payback period is the best • The payback period is the length of time required to recover the initial cash outlay on the project. • For example, if a project involves a cash outlay of 600,000$ and generates cash inflows of. 100000$, 150000$, 150000$ and 200000$ in the first, second, third and fourth years respectively, its pay back period is 4 years because the sum of cash flows during the four years is equal to the initial outlay. According to the payback criterion, the shorter the payback period, the more desirable the project. • Payback period = cost of period or investment / Annual cash flow • Example: • You have two projects to choose from , Project A with payback period of 6 months or project B with payback period of 18 months, which one would you prefer? • Answer : Project A
  • 38. Page 38Classification: Restricted Benefit Cost Ratio • This is the value obtained by dividing the benefit by the cost. • The greater the value, the more attractive the project • A benefit cost ration >1 means the benefit are grater than the cost • A benefit cost ration <1 means the cost are grater than the benefit • A benefit cost ration =1 means the benefit are equal the cost • For example, if the projected cost of producing a product is 10,000$, and you expect to sell it for 40,000$, then the BCR is equal to 40,000$/10,000$, which is equal to 4. For the benefit to exceed cost, the BCR must be greater than 1. Example: • If BCR of project A is 2.3, and the BCR of project B is 1.7, which project would you select? • Answer : Project A
  • 39. Page 39Classification: Restricted Opportunity cost • Opportunity cost (opportunity lost) is the NPV of the next best project, you are not doing, because you have decided to invest in a project. • Let us assume that you have 100,000 rupees and you are investing this money in project ‘A’,whose NPV=200,000 and because of this you are unable to do project ‘B’, whose NPV=150,000 or project ‘C’, whose NPV = 120,000, then the opportunity cost is 150,000, which is the NPV of project ‘B’, which is the next best option after ‘A’. • Example: • You have two projects to choose from: Project A with an NPV of 45,000$, or project B with an NPV of 85,000$, what Is the opportunity cost of selecting project B ? • Answer : 45,000$
  • 40. Page 40Classification: Restricted Sunk Cost • Sunk Cost –Cost already incurred. This should not be taken into account while taking decision. • Are expended costs; accounting standards that sunk costs should not be considered when deciding whether to continue with a troubled project. • Example : • You have project with an initial budget of 1,000,000 $ , you are halfway through the project and have spend 2,000,000 $, do you consider the 1,000,000 $ over budget when determining whether to continue with the project. • Answer: NO, the money spent is gone
  • 41. Page 41Classification: Restricted Law of Diminishing return • Law of Diminishing return –After a point, adding more resources will not have proportional benefit. • Example: • A single programmer may produce at 1 module per hour. With second a programmer the two may produce 1.75 module/ hour. With third programmer, the group may produce 2.25 modules/ hour
  • 42. Page 42Classification: Restricted Law of Diminishing return • Working Capital –Current assets minus current liabilities. • The amount of money the company has available to invest, including investment in project. • Depreciation –Assets loose value over useful life. • Depreciation methods based on time Straight line method Declining balance method Sum-of-the-years'-digits method • Depreciation based on use (activity)
  • 43. Page 43Classification: Restricted Straight line depreciation • Depreciation = (Cost -Residual value) / Useful life • [Example, Straight line depreciation] • On April 1, 2011, Company A purchased an equipment at the cost of $140,000. This equipment is estimated to have 5 year useful life. At the end of the 5th year, the salvage value (residual value) will be $20,000. Company A recognizes depreciation to the nearest whole month. Calculate the depreciation expenses for 2011,2012 and 2013 using straight line depreciation method.  Depreciation for 2011= ($140,000 -$20,000) x 1/5 x 9/12 = $18,000  Depreciation for 2012= ($140,000 -$20,000) x 1/5 x 12/12 = $24,000  Depreciation for 2013= ($140,000 -$20,000) x 1/5 x 12/12 = $24,000
  • 44. Page 44Classification: Restricted Double declining balance depreciation • (*1) $140,000 x 40% x 9/12 = $42,000 • (*2) $98,000 x 40% x 12/12 = $39,200 • (*3) $58,800 x 40% x 12/12 = $23,520 • (*4) $35,280 x 40% x 12/12 = $14,112 • (*5) $21,168 x 40% x 12/12 = $8,467 • Depreciation for 2015 is $1,168 to keep book value same as salvage value. • $21,168 -$20,000 = $1,168 (At this point, depreciation stops.)
  • 45. Page 45Classification: Restricted Double declining balance depreciation
  • 46. Page 46Classification: Restricted Sum-of-the-years-digits method • Depreciation expense = (Cost -Salvage value) x Fraction • Fraction for the first year = n / (1+2+3+...+ n) • Fraction for the second year = (n-1) / (1+2+3+...+ n) • Fraction for the third year = (n-2) / (1+2+3+...+ n)... • Fraction for the last year = 1 / (1+2+3+...+ n) • n represents the number of years for useful life.
  • 47. Page 47Classification: Restricted Example, Sum-of-the-years-digits method • Company A purchased the following asset on January 1, 2011. What is the amount of depreciation expense for the year ended December 31, 2011?  Acquisition cost of the asset --> $100,000  Useful life of the asset --> 5 years  Residual value (or salvage value) at the end of useful life --> $10,000  Depreciation method --> sum-of-the-years'-digits method • Calculation of depreciation expense • Sum of the years' digits = 1+2+3+4+5 = 15 • Depreciation for 2011 = ($100,000 -$10,000) x 5/15 = $30,000 • Depreciation for 2012 = ($100,000 -$10,000) x 4/15 = $24,000 • Depreciation for 2013 = ($100,000 -$10,000) x 3/15 = $18,000 • Depreciation for 2014 = ($100,000 -$10,000) x 2/15 = $12,000 • Depreciation for 2015 = ($100,000 -$10,000) x 1/15 = $6,000 • Sum of the years' digits for n years = 1 + 2 + 3 + ...... + (n-1) + n = (n+1) x (n / 2) • Sum of the years' digits for 500 years = 1 + 2 + 3 + ...... + 499 + 500 = (500 + 1) x (500 / 2) = (501 x 500) / 2 = 125,250
  • 48. Page 48Classification: Restricted Phase #2: PROJECT PLANNING Chapter 8: Quality / 8.1 Plan Quality Management
  • 49. Page 49Classification: Restricted Quality Management & Project Management • Both disciplines recognize the importance of :  Customer Satisfaction  Prevention over inspection  Management Responsibility  Continuous Improvement
  • 50. Page 50Classification: Restricted Quality Concepts • Quality vs. Grade • Precision vs. Accuracy • Quality Assurance vs. Quality Control
  • 51. Page 51Classification: Restricted Quality Vs. Grade • Quality is the “Degree to which a set of inherent characteristics fulfill requirements” • Grade is “ Category assigned to products or services having the same functional use but different technical characteristics”. • Low grade does not necessarily cause a problem, but low quality does.
  • 52. Page 52Classification: Restricted Precision vs. Accuracy • Precision is consistency that the value of repeated measurements are clustered and have little scatter. • Accuracy means that the measured value is very close to the true value. • Precise measurements are not necessarily accurate. A very accurate measurement is not necessarily precise.
  • 53. Page 53Classification: Restricted Quality Assurance vs. Quality Control • Quality Assurance is applying the planned, systematic quality activities to ensure that the project employs all processes needed to meet requirements. • Quality Control is the action of monitoring specific project results to determine whether they comply with relevant quality standards and identifying ways to eliminate causes of unsatisfactory performance.
  • 54. Page 54Classification: Restricted Plan Quality Management • Identifying which quality Standards are relevant to the project and determining how to satisfy them • Scope statement • Quality policies • Quality standards & regulations in the company, industry. • Quality is planned, designed and built in-not inspected in.
  • 56. Page 56Classification: Restricted Seven Basic Quality Tools • Cause & Effect Diagram • Flowcharts • Checksheets • Pareto Diagrams • Histograms • Control Charts • Scatter Diagrams
  • 57. Page 57Classification: Restricted Cause & EffectDiagram • Also known as “Fish-Bone Analysis” or “Ishikawa Analysis” • Used to identify the problem, discover the underlying causes leading to it, and develop solutions and preventive actions.
  • 58. Page 58Classification: Restricted Flowcharting • Diagram that shows the relationship between different elements in a system of processes • Used to assist team efforts in identifying potential quality problems and the possible affects of those problems. • Cause & Affect Diagram • Process flowcharts
  • 59. Page 59Classification: Restricted Control Charts • Graphic display of results, over time, of a process. • Used to determine if the process is “in control”. When a process is “in control” it should not be adjusted. • “Rule of Seven”
  • 61. Page 61Classification: Restricted Pareto Diagrams • Histogram, ordered by frequency of occurrence, that shows how many results were generated by type or categories of identified cause. • Rank ordering is used to guide corrective actions –fix the problems that are causing the greatest number of defects first. • Relates to Pareto’s Law & Principle of 80/20
  • 62. Page 62Classification: Restricted Scatter Diagram • A Scatter diagram shows the relationship between two variables. • Allows to study and identify the possible relationship between changes observed in two variables.
  • 63. Page 63Classification: Restricted BENCHMARKING • The evaluation of a groups’ business or project practices in comparison to those of other groups or projects. • Includes a number of quantitative or qualitative attributes that can be assessed in both the benchmark and the subject.
  • 64. Page 64Classification: Restricted Cost of Quality • Prevention costs –up front costs to design and plan for quality. • Appraisal costs –associated with evaluation of results to make sure that they conform to quality. • Internal Failure costs –Cost of re-work associated with items that did not pass the appraisal. • External Failure costs –Cost of failures found by the customer. • Conformance:  Training.  Research.  Surveys. • Non-conformance:  Scrap.  Rework.  Warranty.  Inventory.
  • 65. Page 65Classification: Restricted Quality Management Plan & Content • Describes how the project team will implement the performing organization’s quality policy • Content:-  Purpose  Quality Policy/ Standards  Quality Assurance Procedures & Test  Quality Control Procedures & Tests  Roles & Responsibilities
  • 67. Page 67Classification: Restricted Plan Human ResourceManagement • Identifying, documenting, and assigning project roles, responsibilities, required skills and reporting relationships, as well as creating the staffing management plan. • Identifying who we want, at which skill level, when, and for how long. Specifying their roles, and responsibilities and interactions.
  • 69. Page 69Classification: Restricted Organizational Charts & Position Descriptions • Hierarchical-type Charts • Matrix-based Charts • Text-Oriented Formats
  • 70. Page 70Classification: Restricted Responsibility Assignment Matrix (RAM) R= Responsible A=Accountable C=Consult I=Inform
  • 71. Page 71Classification: Restricted Responsibility Assignment Matrix (RAM) • Organizational Theory • Provides information regarding the ways that people, teams and organizational units behave. • Halo Effect • The tendency to rate high or low on all factors due to the impression of a high or low rating on some specific factor.
  • 72. Page 72Classification: Restricted Team Building Activities • Tuckman’s stage of team formation and development: 1.FORMING –The team meets and learns about the project and what their roles and responsibilities. 2.STORMING –Address the project work, technical decisions and the project management approach. Conflict/disagreement may occurs. 3.NORMING –Work together and adjust work habits and behaviour that support the team. 4.PERFORMING –Being a well-organized unit 5.ADJOURNING –Team completes the work and move on from the project.
  • 73. Page 73Classification: Restricted Motivation Theory: Maslow’s Hierarchy of Needs From Basic Need to Higher Level of Needs
  • 74. Page 74Classification: Restricted Motivation Theory: Two Factors Theory • Herzberg’s Theory –Job dissatisfaction due to lack of hygiene factors –Job satisfaction due to motivation factors
  • 75. Page 75Classification: Restricted Human Resource Plan &Contents • Provides guidance on how project human resources should be defined, staffed, managed, controlled, and eventually released. • Contents:-  Roles and Responsibilities  Project Organization Charts  Staffing Management Plan
  • 76. Page 76Classification: Restricted Staffing Management Plan • Staff acquisition • Resource Calendars • Staff Release Plan • Training needs • Recognition & Rewards • Compliance • Safety
  • 77. PMP Certification Training Plan Communications Management
  • 79. Page 79Classification: Restricted Plan Communication • The process of determining the project stakeholder information needs and defining a communication approach.  Who needs what information,  When will they need it,  In which format,  How will it be given to them,  How frequently.
  • 80. Page 80Classification: Restricted Communication Body of Knowledge • Communication Process • Choice of Media • Documentation Skills • Presentation Skills • Meeting Management • Clutter, Noise, & Barriers
  • 81. Page 81Classification: Restricted Effective Communication & Listening • Effective Communication Non Verbal Para lingual Feedback • Effective Listening Feedback Active Listening Para lingual
  • 83. Page 83Classification: Restricted Plan Communication Management
  • 84. Page 84Classification: Restricted Communication Requirements Analysis • Determining the communication requirements of the project stakeholders. • Defined by combining the type and format of information needed with an analysis of the value of that information. • Project resources are expended only on communicating information that contribute to success, or where a lack of communication can lead to failure. • Formula for determining Number of Communication Channels:- N (N-1)/2
  • 85. Page 85Classification: Restricted Communication Technology • Factors that affect the project communication technology: • Urgency of the need for information. • Availability of technology • Expected project staffing • Duration of the project • Project Environment
  • 86. Page 86Classification: Restricted Communication Models • Interactive • Push • Pull
  • 87. Page 87Classification: Restricted Communication Management Plan • Stakeholder communication requirements • Information to be communicated • Reason for distribution • Responsibility • Recipients • Methods and technologies used • Frequency • Resources allocated for communication (including time and budget) • Escalation process • Method for updating • Glossary of terminology • Information flow in the project (flow chart) • Communication constraints
  • 90. Page 90Classification: Restricted Risk • An uncertain event that, if it occurs, has a positive or negative effect on a project’s deliverables. • Project Risk Management • The systematic process of identifying, analyzing, and responding, monitoring, and controlling project risks
  • 92. Page 92Classification: Restricted Plan Risk Management Deciding how to conduct risk management activities for a project.
  • 93. Page 93Classification: Restricted Plan Risk Management • Describes how risk management will be structured and performed on the project. • A subset of the project management plan.
  • 94. Page 94Classification: Restricted Risk Management Plan • Methodology. • Roles and responsibilities. • Budgeting. • Timing. • Risk categories. • Definitions of risk probability and impact. • Probability and impact matrix. • Revised stakeholders’ tolerances. • Reporting formats. • Tracking.
  • 96. Page 96Classification: Restricted Definition of Risk Probability &Impact
  • 97. Page 97Classification: Restricted Impact Scale • Cardinal Linear (0.1, 0.3, 0.7, 0.9) • Cardinal Non-Linear (.05, .1, .2, .4, .8). • Cardinal Non-Linear is used to reflect focus on high risks. • Ordinal (Very Low, Low, Medium, High, Very High)
  • 98. Page 98Classification: Restricted Probability Scale & Probability-ImpactMatrix • Cardinal Linear (0.05, 0.1,0.2…etc.) • Ordinal (Very unlikely, unlikely, moderate, likely, very likely, almost certain) • Probability-Impact Matrix • Each risk is rated on its probability of occurring and impact on an objective if it does occur. • The matrix shows low, moderate or high risks. • Risk Score= risk probability x risk impact
  • 102. Page 102Classification: Restricted Identify Risks Determining which risks may affect the project and documenting their characteristics.
  • 104. Page 104Classification: Restricted Documentation Review • Structured review of project documentation, including plans, assumptions, previous project files, contracts and other information at project level and detailed scope levels.
  • 105. Page 105Classification: Restricted Information Gathering Techniques • Brainstorming • Delphi Technique • Interviewing • Root cause analysis
  • 106. Page 106Classification: Restricted Techniques • Brainstorming • A group creativity technique designed to generate a large number of ideas for the solution of a problem. • Everyone is allowed to express ideas freely and without criticism. • Interviewing • Interviewing experienced project participants, stakeholders, and subject matter experts to identify risks. • Root Cause Analysis • Also known as “Fish-Bone Analysis” or “Ishikawa Analysis” • Used to identify the problem, discover the underlying causes leading to it, and develop solutions and preventive actions.
  • 108. Page 108Classification: Restricted Techniques • Delphi Technique • A way to reach a consensus of experts who participate anonymously. • A facilitator uses a questionnaire to solicit ideas about the important risks. • Eliminates biasness and influence of individuals. • Checklist Analysis • Based on historical and project information. • Must be exhaustive (very difficult). • Important to review at project closure to improve on the checklist for future projects. • One of the easier more common first steps. • Can be grouped into categories.
  • 109. Page 109Classification: Restricted Techniques • Assumptions Analysis • Review project assumptions. • Explores the validity of assumptions as they apply to the project. • Identifies risks to the project from inaccuracy, inconsistency, or incompleteness of assumptions. • SWOT Analysis • Internal Factors Strengths. Weaknesses. • External Factors Opportunities. Threats.
  • 110. PMP Certification Training Perform Qualitative Risk Analysis
  • 111. Page 111Classification: Restricted Risk Register • A document that contains the outcomes of risk planning. • At this stage includes: • List of identified risks. • List of potential scenarios. • Risk triggers
  • 112. Page 112Classification: Restricted Perform Qualitative Risk Analysis
  • 113. Page 113Classification: Restricted Perform Qualitative Risk Analysis • Prioritizing risks for further analysis or action by assessing and combining their probability of occurrence and impact. • Assesses the priority of identified risks using their relative probability or likelihood of occurrence.
  • 114. Page 114Classification: Restricted Perform Qualitative Risk Analysis
  • 115. Page 115Classification: Restricted Risk register Updates • Relative ranking or priority list of project risks. • Risks grouped by categories. • Causes of risk or project areas requiring particular attention. • List of risks requiring responses in the near-term. • List of risks for additional analysis and responses. • Watch lists of low-priority risks. • Trends in qualitative risk analysis results.
  • 116. PMP Certification Training Perform Quantitative Risk Analysis
  • 117. Page 117Classification: Restricted Perform Quantitative Risk Analysis
  • 118. Page 118Classification: Restricted Perform Quantitative RiskAnalysis • The process of numerically analyzing the effect of identified risks on overall project objectives. • Performed on risks that have been prioritized by the qualitative analysis.
  • 119. Page 119Classification: Restricted Outcomes of Quantitative Risk Analysis • Quantify possible outcomes and their probability. • Assess probability of achieving a specific objective. • Identify risks requiring most attention. • Identify realistic and achievable targets. • Determine best decision under uncertainty.
  • 120. Page 120Classification: Restricted Perform Quantitative Risk Analysis
  • 121. Page 121Classification: Restricted Data Gathering and RepresentationTechniques • Interviewing. • Probability distributions.
  • 122. Page 122Classification: Restricted Quantitative Risk Analysis andModeling Techniques • Sensitivity Analysis • Expected Monetary Value Analysis • Modeling and Simulation
  • 123. Page 123Classification: Restricted Sensitivity Analysis • Helps to determine which risks have the most potential impact on the project. • It examines the extent to which the uncertainty of each project element affects the objectives being examined when all other uncertain elements are held at their baseline value.
  • 124. Page 124Classification: Restricted Expected Monetary Value(EMV) • Statistical concept that calculates the average outcomes when the future includes scenarios that may or may not happen (i.e. analysis under uncertainty). • The EMV of opportunities will generally be expressed in positive values while those of threats in negative values. • Calculated by multiplying the value of each possible outcome by its probability of occurrence, and adding them together.
  • 125. Page 125Classification: Restricted Expected Monetary Value (EMV) • Statistical concept that calculates the average outcomes when the future includes scenarios that may or may not happen (i.e. analysis under uncertainty). • The EMV of opportunities will generally be expressed in positive values while those of threats in negative values. • Calculated by multiplying the value of each possible outcome by its probability of occurrence, and adding them together.
  • 126. Page 126Classification: Restricted Expected Monetary Value(EMV) EMV = Σ Probability X Impact of all possible outcomes of a decision
  • 127. Page 127Classification: Restricted Decision TreeAnalysis • Graphical means of displaying all available options, their probability, and their impact, to reach the final project objective.
  • 128. Page 128Classification: Restricted EMV to take Decision Tree Analysis
  • 129. Page 129Classification: Restricted Modeling & Simulation • Uses Monte Carlo Technique • A computerized technique that uses sampling from a random number sequence to simulate characteristics or events or outcomes with multiple possible values. • Used to generate probable outcomes based on estimates processed / iterated thousands of times. • Provides probable project results and information for project decision- making. For Cost Risk Analysis, use cost estimates. For Schedule Risk Analysis, use the schedule network diagram and duration estimates. • Illustrates the likelihood of achieving specific cost / schedule targets.
  • 132. Page 132Classification: Restricted Plan Risk Responses The process of developing options and actions to enhance opportunities an to reduce threats to project objectives.
  • 134. Page 134Classification: Restricted Responses for Negative Risks (Threats) • Avoidance. • Transference. • Mitigation. • Acceptance.
  • 135. Page 135Classification: Restricted Threats Response • Avoidance • Changing project plan to eliminate the risk or condition or to protect the project objectives from its impact. • Transference • Shifting some or all of the negative impact, along with ownership of the response to a third party. • Examples of transference:  Insurance  Warranties  Guaranties • Performance bonds • Transfers risk, but does not eliminate it.
  • 136. Page 136Classification: Restricted Threats Response • Mitigation • Reducing probability and/ or impact of risk to an acceptable level. • Does not eliminate risk completely. • Mitigates probability and/ or impact. • Acceptance • Deciding not to change the project plan, to deal with a risk, or being unable to identify suitable response strategy. • Includes active and passive acceptance: Active acceptance: developing a contingency plan if risk occurs. Passive acceptance: no action is taken until risk happens.
  • 137. Page 137Classification: Restricted Responses for positive risks (Opportunities) • Exploit (vs. Avoid). • Share (vs. Transfer). • Enhance (vs. Mitigate). • Accept. (The same)
  • 138. Page 138Classification: Restricted Outcomes From Risk ResponsePlanning • Residual Risk: Those that remain after avoidance, transfer or mitigation responses have been taken. • Secondary Risk: That arise as a direct result of implementing a risk response. • Contingency reserve needed: The amount of buffer needed to reduce the risk of over runs.
  • 139. Page 139Classification: Restricted Phase #2: PROJECT PLANNING Chapter 12: Procurement / 12.1 Plan Procurement Management
  • 140. Page 140Classification: Restricted Project Procurement Management • The processes necessary to purchase or acquire products, services or results from outside the project team. • Includes the contract management and change control processes required to develop and administer contracts. • Includes also administering any contracts issued by an outside organization (the buyer) that is acquiring the project from the performing organization (the seller).
  • 141. Page 141Classification: Restricted Project Procurement Management • The organization, can be the buyer or seller of the product, service or result under a contract. • Contract can be called: Agreement. Subcontract. Purchase order. • Seller can be called: Contractor Subcontractor Vendor Service provider Supplier • Buyer can be called: Client Customer Service requester Purchaser
  • 143. Page 143Classification: Restricted Plan Procurement Management
  • 144. Page 144Classification: Restricted Plan Procurements • The process of documenting project purchasing decisions, specifying the approach, and identifying potential sellers. • Should be accomplished during the scope definition effort to specify:  Whether to procure or not?  How to procure?  What to procure?  How much to procure?  When to procure?
  • 145. Page 145Classification: Restricted Project Manager’s Authority in Procurement • It depends on the type of the contracting environment: • Centralized Contracting Environment  There is a procurement department & a procurement manager who handle all procurements  The project Manager contacts the procurement manager when he/she needs help regarding procurement • Decentralized Contracting Environment  There’s no procurement department  The project manager hires a procurement manager to work full time on procurement & he will be reporting directly to the Project Manager
  • 149. Page 149Classification: Restricted Make-or-Buy Analysis • A technique used to determine whether particular work can best be accomplished by the project team or must be purchased from outside sources. • If buy: Purchase or lease? • Should consider all related costs; direct and indirect.
  • 150. Page 150Classification: Restricted Contract Types • Fixed price • Cost reimbursable • Time and material
  • 151. Page 151Classification: Restricted Fixed Price Contracts • The most common type. • A total lump sum price against a well-defined product. • Three types:  Firm Fixed Price Contracts (FFP)  Fixed Price Incentive Fee Contracts (FPIF)  Fixed Price with Economic Price Adjustment Contracts (FP-EPA)
  • 152. Page 152Classification: Restricted Fixed Price Contracts • Advantage  The most common type.  The buyer knows the price from the beginning.  Risk is on the seller • Disadvantage  The buyer must prepare a detailed SOW ( more work on the buyer)  The seller might try not to do everything according to the SOW if he started loosing money  More cost on the buyer
  • 153. Page 153Classification: Restricted Cost reimbursable Contracts • Paying the seller the actual cost, plus a fee. • Three types:  Cost-plus-fixed-fee (CPFF)  Cost plus incentive fee (CPIF)  Cost plus award fee (CPAF). • Advantage  No detailed SOW.  Less cost on the buyer than the FPC • Disadvantage  Total cost is unknown  Risk is on the buyer  More work on the buyer ( since he has to audit the seller’s invoices )
  • 154. Page 154Classification: Restricted Time & Material Contracts • Hybrid type of contractual agreement. • Contain aspects of both cost-reimbursable and fixed-price types. • They are open ended, but on certain rates. • Advantage  Quick to create  Duration brief  Used when expat acquisition & staff augmentation • Disadvantage  Only good in small projects  Needs daily oversight & reports from the buyer ( more work)
  • 155. Page 155Classification: Restricted Contract Types vs. Risk Effect of contract type on buyer & seller risk
  • 156. Page 156Classification: Restricted Which Type is Better? • Depends on:  How well defined the contract statement of work is.  The amount and frequency of change expected.  The level of effort and expertise the buyer can devote to managing the seller.  Industry standards for the types of contract used.  Amount of market competition.  Amount of risk.
  • 157. Page 157Classification: Restricted Procurement Documents • A buyer-prepared formal request sent to each Seller. • The Basis upon which a seller prepares a bid for the requested products. • RFP/ RFQ/RFI/IFB are used to solicit proposals to meet procurement needs.  Statement of Work (SOW): procurement item in sufficient detail to allow prospective sellers to determine if they are capable of providing the item(s).  Statement of Objective (SOO): term used for a procurement item that is presented as a problem to be solved.
  • 158. Page 158Classification: Restricted Procurement Documents (RFP/ RFQ/RFI/IFB ) • Once the contract type is selected & the procurement SOW has been created, the buyer can put together the procurement documents that describe their needs • Request for proposal (RFP): sometimes it’s called request for Tender, it requests a detailed proposal on how the work will be accomplished, who will do it, company experience, price, Technical requirements, etc & it allows the company to detect benefits & risks at early stage.. ( usually used with CR contracts) • Invitation for Bid ( IFB, or request for bid RFB): just to request a total price to do all the work. (usually used with FP contracts) • Request for Quotation (RFQ): request a price quote per item, hour, meter, or other unit of measure, used when price is the main factor ( usually used with T&M) • Request for Information (RFI): is simply looking for information , it might be used before procurement documents are created, the received information could help the company to identify the required in order to send RFQ, RFP or IFB
  • 161. PMP Certification Training Plan Stakeholders Management
  • 163. Page 163Classification: Restricted Plan Stakeholder Management
  • 164. Page 164Classification: Restricted Plan Stakeholder Management • The process of developing appropriate management strategies to effectively engage stakeholders through the project life cycle, based on the analysis of their needs, interests, and potential impact on project success. • It provides a clear, actionable plan to interact with project stakeholders to support the project’s interests.
  • 166. Page 166Classification: Restricted Analytical Techniques • The engagement level of stakeholders can be classified as follows: • Unaware-Unaware of project and potential impacts • Resistant-Aware of project and potential impacts and resistant to change • Neutral-Aware of project yet neither supportive nor resistant • Supportive-Aware of project impacts and supportive for change • Leading-Aware of project impacts and actively engaged in ensuring the project is a success
  • 167. Page 167Classification: Restricted Topics to be covered in next session • Project Execution Process • Project Execution - Acquire Project Team • Project Execution - Develop Project Team • Project Execution - Manage Project Team • Communications Manage Communications • Procurement Conduct Procurement • Stakeholder Manage Stakeholders Engagement