Psychology of stakeholder management sept 2016 - v2
•Descargar como PPTX, PDF•
0 recomendaciones•1,287 vistas
Presentation at PMI Chennai Chapter - 10 Sep 2016 - Psychology of Stakeholder management
Recomendados
Más contenido relacionado
La actualidad más candente
La actualidad más candente (20)
Destacado
Destacado (10)
Similar a Psychology of stakeholder management sept 2016 - v2
Similar a Psychology of stakeholder management sept 2016 - v2 (20)
Último
Último (20)
Psychology of stakeholder management sept 2016 - v2
- 1. Psychology of Stakeholder Management PMI – Chennai Chapter – KSS – 10 Sep 2016
- 2. http:/tinyurl.com/h838owf Can you please participate in the following survey ? Many thanks for your support
- 3. WON TOP HONORS PMI National Conference – Sept 2014 Managing GEN-Y Talent Psychology for Project Management Creative Thinking National Conference Publication Psychology for strong Business IT alignment Spoke at many events
- 4. Why Psychology? Conclusion 01 02 03 Challenges Identify powerful stakeholders early Influence without authority Effective Negotiation Agenda
- 5. Why Psychology Human Factors are key to Project Success Jonathan Haidt - Psychologist Psychology can help PMs understand the human factors, analyze their interactions & manage them efficiently
- 6. How to identify powerful stakeholders early ? How to Influence without authority ? How to Negotiate effectively ? How to avoid pitfalls in understanding the needs of the stakeholders ? How do we plan to get stakeholder buy-in? How to create a collaborative environment ? How to effectively communicate ? How to manage resistance ? How to build relationships ? Stakeholder Management Challenges
- 7. How to Identify Powerful Stakeholders Early? Understand Sources of Power
- 8. Understand Sources of Power • Legitimate • Reward • Coercion Structural Basis of Power • Expertise • Information • Charisma Personal Basis of Power • Priming • Belief Cognitive Basis of Power
- 9. How to Influence Without Authority? Dr. Robert Cialdini Six Principles of Persuasion
- 10. How to Influence Without Authority?- Reciprocity A $0.05 flower bring in thousands in revenue People tend to return a favor
- 11. How to Influence Without Authority?- Authority Joshua Bell and the Subway Experiment Need to establish credentials to Influence
- 12. How to Influence Without Authority?- Social Proof To influence use the horizontal peer power Asch Conformity Experiment O Power – 2:00 – 3:30
- 13. How Negotiate Effectively ? Roger Fisher William Ury
- 14. How Negotiate Effectively ? … Separate people from the problem Focus on Interests not Positions Invent the options for mutual gain Insist on using objective criteria
- 15. Focus on Interests not Positions Position – What is Required? Interests – Why is it Required?
- 16. “Let us never negotiate out of fear But let us never fear to negotiate “
- 17. Conclusion Need for Psychology Sources of Power Influence Negotiation Recommendations Stakeholder Management Psychology
- 18. Further Reading
- 19. Thank You Ramanand Garimella Global Competency Head - Program Management g_ramanand@yahoo.com TCS
- 20. References 1. https://www.infoq.com/articles/standish-chaos-2015 2. Scott DeRue, “Influencing People: Building Your Base of Informal Power”, Coursera, Unit1 3. Emily Lawson and Colin Price, “The psychology of change management”, McKinsey Quarterly - June 2003 4. Dr. Robert B. Cialdini, “Influence: The Psychology of Persuasion” , Publisher - Harper Collins 5. Dariusz Dolinski et all, “Dialogue Involvement as a Social Influence Technique”, Personality and Social Psychology Bulletin, 2001 6. Sharon De Mascia, “Project Psychology”, Publisher – Gower, pp 73-86 7. Principled Negotiation - https://en.wikipedia.org/wiki/Principled_negotiation
Notas del editor
- Display awards and diplomas - example of hospital doctors and then physiotheripists
- When Power goes off – we look at neibhours Case studies – BFS and then NA It works better with horizontal peer power