This is a suggestion on what all would be required to practice KM and help IT Services organizations effectively manage and leverage Knowledge. To effectively manage and leverage knowledge, relevant knowledge bases, tools and KM interventions which leverage both are required. The Knowledge bases: The knowledge base required in an organization depends on the focus of the organization and the industry in which they are present. KM Tools: KM tools are used to manage different KM interventions. These tools along with the knowledge bases are used for specific KM interventions. KM Interventions: The KM interventions required should be based on the core focus of the organization. Sub –Goals are derived from the core focus and possible KM interventions.

1. The Knowledge
enabled organization
1. Project details
and documents
2. Lessons learned
and best practice
database
3. Process
documentations
4. Asset and
frameworks
repository
5. Employee/ SME
knowledge base
6. Employee
knowledge gap
data
7. Training and
Learning materials
8. Intranet and
project portals
9. Knowledge
catalog (dictionary)
1. Systematic
asset reuse tool
2. Learning
management &
Induction tool
3. Social
networking tool
4. Project
planning tool
5. Communities
and
competencies
6. Process
improvement
tool
7. Search and
browse tools
8. Knowledge
Transfer Tool
9. Value Ladder
tool
10. Innovation
and patent tools
4 6, 7, 8 5 1, 2 5 2, 3 All except 6 & 9 8, 9
Knowledge
Base
KM Tools
1. Savings/
Cost cutting
2. Fast tracking
employees
(Capability
development)
3. Quality (Low
defects)
4. On time
delivery
5. Patent and
innovation
productivity
6. Process
standardizatio
n and maturity
7. Attrition
proofing and
Knowledge
protection
8. Thought
leadership
building
9. New
Competency
building
10. Fast deal
closure
11.
Productivity
(Employee and
Project level)
2, 3, 4, 8, 6 2, 3 2, 4, 5, 8 3, 4, 5, 8 2, 3, 5, 6 5 1 6, 7 6, 7 3, 5, 7 2, 3 , 4, 5, 8
Growth Delivery excellence Operating margins Flexibility Agility
2, 5, 8, 9 ,10 1, 3, 4, 6, 11, 7 1, 6, 11 2, 6, 9, 11 2, 6, 9
Sub goals
Core focus of
organizations
Database, KM tools and their relationship with support parameters
and core focus of organization (For IT services organization)
Sub goals & the
core focus
KM interventions
Knowledge
base required
1. Knowledge
protection and storing
2. Knowledge gap
assessment, self
learning and closure
3. Knowledge sharing
and collaboration
facilitation
4. Systematic asset
reuse program
5. Continuous
improvement
facilitation
6. Innovation and
Patent Management
7. Communities and
Competency
facilitation
8. Project Planning
(Leveraging existing
knowledge)
1, 8 2 3 1 6 9, 10 5 4
KM
Interventions
KM tools used