Understanding what is communication and its effectiveness

1. EFFECTIVE COMMUNICATION SKILLSEFFECTIVE COMMUNICATION SKILLS
Presented by : Ranita Kaur
Micro-CTL Electronics Sdn. Bhd.

2. Agenda :Agenda :
What is communication?
Why is effective communication important?
 When is effective communication important?
Communication process
Types of communication
Barriers in communication and how to overcome
Listening skills and its importance
What makes a good communicator

6. Communication ProcessCommunication Process

13. What is Barriers in Communication?What is Barriers in Communication?
They are anything that hinders the process
of communication
Obstacle in a workplace that prevent
effective exchange of ideas or thoughts

14. Types of Barriers in CommunicationTypes of Barriers in Communication

16. How to Overcome BarriersHow to Overcome Barriers

17. What is Listening?What is Listening?
Listening is receiving language
through the ears.
Listening involves identifying the
sounds of speech and processing
them into words and sentences
Listening in any language requires
focus and attention
It is a skill that some people
need to work at harder than others

18. Importance of listeningImportance of listening

19. What makes a good communicator?What makes a good communicator?
Fluency
Accuracy
Extensive vocabulary
Being a good listener
Physical apperance
A sense of humour
Not afraid of making
mistakes
Body language