1. Buck, R.
RAYMOND L. BUCK
300 North 4th St., Apt 1115
St. Louis, MO 63102
Phone: 314.630.8987
E-mail: raymondlbuck@gmail.com
SUMMARY
Over 20 years' experience in Client/Customer service, with a strong background in Management
and leadership, excellent interpersonal skills and the ability to communicate effectively. I am
looking forward to apply my collegiate education and work experience and expand on them with
the new responsibilities of a new position. Track record for meeting timelines and exceeding
expectations. An organized, detail-oriented, and conscientious self-starter, able to strategize
and prioritize efficiently to accomplish multiple tasks and stay calm under pressure.
PROFESSIONAL EXPERIENCE
Citi
Homeowner Support Specialist 1/2010-present
Loss Mitigation
Executes analysis of assigned clients in default, to determine and initiate appropriate default
solutions which include collections, short sale negotiations, and modification of loan terms,
forbearance plans, and deeds in lieu of foreclosure.
As the authorized single point of contact, receives inbound and make outbound calls for 85-100
clients, maintaining a weekly contact rate of 95%
Administered pipeline using strong organizational, communication, and follow up skills to
provide exceptional customer service for clients.
Emphasized strategic planning to successfully multi-task and prioritize workflow in a high
volume environment.
Citi
Loan Research Specialist 3/2005-1/2010
Production Oversight Department
Resolved any process restraints to ensure the loans were purchased from servicers within
operating time frames
Ordered company files to verify their originality or return documents to correspondents for
correction

2. Buck, R.
Tracked packages through company database to ensure correct delivery to appropriate
channels
Created daily underwriting report for Correspondent Lending Channel to assist prioritizing work
flow amongst underwriters
Blockbuster Inc. 6/1998-3/2005
Assistant Store Manager
Directed 15 to 20 customer service representatives with tasks including leadership, coaching,
training, scheduling, and corrective actions with the purpose to accomplish team and company
goals
Examined information from resources, both internal and external to provide more affective
customer focus, improving customer satisfaction score by 200%
Monitored and implemented analysis for monthly inventory of sales and rental items slashing
operating expense by 5.6% while increasing net income 2.4% year to date.
Assessed budget from previous sales to forecast opportunities for future products via special
offers, displays, and product placement.
Engaged affective decision making skills to respond to consumer/staff inquiries and concerns
Delivered savings tactics generating a quarterly 15% decrease in inventory cost
Led presentations during store meetings to provide updates on progress and opportunities to all
employees including upper management.
Applied Problem Solving and Analytical Skills with ability to evaluate complex occurrences using
collected information
PROFESSIONAL SKILLS
TRAINING & COACHING
PROJECT MANAGEMENT &
EXECUTION
PERFORMANCE & DATA ANALYTICS
CUSTOMER SERVICE
PIPELINE MANAGEMENT
MANAGING &
FORECASTING BUDGETS
STRATEGIC PLANNING
PERSONNEL
MANAGEMENT &
EVALUATION
INVENTORY
MANAGEMENT
ORGANIZATION &
PRODUCTBRANDING
PRESENTATION SKILLS &
PROCUREMENT
CONTRACT NEGOTIATION
ORDER MANAGEMENT

3. Buck, R.
EDUCATION
Bachelor of Science, Business Management, Cum Laude
Emphasis: Leadership
Minor: Psychology
Maryville University (St. Louis, MO)