Razina Cassim

Johannesburg Area, South Africa South Africa

Contact Centre Analyst at Telesure Investment Holdings

Finance / Banking / Insurance

Having graduated with a Computer Science degree, I began my career in the IT field as a programmer specialising in report writing. I guess that was where my passion in analytics and making sense of data ignited. I was thereafter headhunted for a position within the insurance industry, specifically in contact centres. I began this journey with zero knowledge of contact centres. After reaching the ceiling in workforce planning having successfully implemented staffing solutions, providing insights as well as reducing inefficiencies within certain business areas and up skilling fellow colleagues resulting in promotions, I have now embarked on a new endeavour as contact centre analyst. This r...