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Rbk Asr

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The financial and economic impact of service quality
 
Physical evidence and the servicescape
 
Culture studies intro
 
Managing demand and cpacity
 
Introduction to services
 
Integrated services mar.comm.
 
Employees' roles in service delivery
 
Delivering service through intermediaries and electronic channels
 
Media, advertising & consumer
 
5 insights & foresights
 
Media consumption 2
 
4 what is account planning
 
Media concepts
 
3 brief and briefing
 
Indian media industry