Reekita Quality Management Plan- Final project for OPEN A SALON

REJUVENATE - SALON & SPA
NORTHEASTERN
UNIVERSITY, CPS
(EDUCATIONAL PROJECT)
2016
Project Management Plan
Responsible for Quality Management Plan
Reekita Shah Alias Gala
N O R W O O D , M A - 0 2 0 6 2

P a g e | 2 REJUVENATE SALON
Document Author Reekita Shah Alias Gala Monday, April 25, 2016
Version Control
The following is the document for version control for revisions to this document.
Version
Number
Date of
Issue
Author(s) Brief Description of Change
0.9 11/15/05 Name1 - Project
Manager
Phase 1 - Preliminary draft for business case
1.0 1/27/06 Name1 - Project
Manager
Phase 1 & 2 – conform to new review template,
update for deliverables
Abbreviations and Definitions
PQMP Project quality management plan
PMP Project Management plan
PMI Project management institute
PM Project Manager
QA Quality Assurance
QC Quality Control
CCB Change control board
CMP Change management plan
QAP Quality assurance plan
QCP Quality control plan
INPUTS AND REFERENCES
1. Project Management Plan
2. Project Scope Management Plan
3. Project Cost Statement and Plan
4. Project Requirements Document and Traceability Matrix
5. Schedule Management Plan
6. Stakeholder Register
7. Communication Management Plan
8. Project Charter
9. Project Risk Register
10. Project Procurement Management Plan
11. Organization Process Assets and Enterprise Environmental Factors

INDEX
Introduction to Quality Management
1.0 Introduction......................................................................................................................Page 1-7
1.1 Purpose of the PQMP
1.2 Project Objectives
1.3 Project Background
1.4 Project Scope
Project Quality Management Plan Matrix-APPENDIX A (Page 41-44)
2.0 Service Quality Standards.............................................................................................Page 8-12
2.1 Organizational Quality Standards
2.2 Customer Quality Standards
2.3 Project Quality Standards
2.4 Regulatory Quality Standards
2.5 Goals of the project
3.0 Organization and Management....................................................................................Page 13-15
3.1 Organizational Responsibilities for Project Quality
3.2 Project Quality Tools
4.0 Service Quality Requirements.......................................................................................Page 16-19
4.1 Customer Requirements
4.2 Technical Specifications
4.3 Product Deliverables Acceptance Criteria
Project Quality Assurance Plan Matrix- APPENDIX B (Page 45-49)
5.0 Quality Assurance Plan..................................................................................................Page 20-23
5.1 Quality Assurance Activities
5.2 Quality Assurance Responsibilities
5.3 Quality Assurance Review and Audit Procedure
5.4 Customer Acceptance Testing
5.5 Process Improvement Plan
Project Quality Control Plan Matrix- APPENDIX C (Page 51-55)
6.0 Quality Control Plan........................................................................................................Page 24-27
6.1 Quality Control Activities
6.2 Quality Control Responsibilities
6.3 Metrics
6.4 Non-compliance reporting
6.3.1 Project Deliverables Status
6.3.2 Product Deliverables Status
6.3.3 Reporting and Communications and Recurring Communications Matrix
6.5 Change Management Plan
7.0 Documentation and Checklists.........................................................................................Page 28-40
7.1 Quality management process by PMI
7.2 Quality process checklist
7.3 Quality requirements review checklist
7.4 Checklist for quality control
7.5 Salon equipments checklist
7.6 Requirements for how to open a salon
7.7 Change request Form

1.0 Introduction
This document mainly delivers quality management plan, quality metrics, quality checklist,
process improvement plan and change management plan. It will provide guidance to the project
manager, project team and management to manage, assurance and control quality throughout
the project. The quality management plan is create by the inputs from performance baseline
(cost, schedule and cost), stakeholder register, risk register, organizational process assets and
enterprise environmental factors to manage quality in an integrated system. This plan identifies
quality requirements, standard process, tools, technique, approaches, roles and responsibilities
for the project and its deliverables.
1.1 Purpose of the Project Quality Management Plan (PQMP)
The purpose of this document is to define the use of processes, tools and standards to manage
quality in an effective manner on a project. This plan defines how to manage and use the
activities of quality assurance and quality control on the project activities and on the project
deliverable. It validates the completed deliverables are in compliance to the acceptance
criteria of the project quality requirements and stakeholder's requirements.
Project Quality Management plan provides a structure for quality assurance and
quality control for the team to perform confidently and produce quality work on the project.
The components of this plan are mention below:
 Quality objectives
 Project Background
 Project Scope
 Quality standards
 Organizational responsibilities for quality
 Quality requirements
 Quality assurance plan
 Quality control plan
1.2 Project Quality Objective
The objective of quality management plan is to identify quality standards and procedures
related to project deliverables and project processes to assure and control quality on this
project. The main aim of this plan is continuous improvement with regard to quality and use
of integrate quality processes to accomplish the quality objectives on this project.
The following are the quality objectives that imply throughout the project for the assurance
and controlling project deliverables and processes:
 The deliverables should meet all the quality project requirements as described in this plan

 The deliverables must comply with defined government and business standards and
procedures
 The deliverables must comply with the best practices of project management
 The deliverables must meet the expectations of relevant stakeholders
 The deliverables should be in the best interest of public health, safety and security
1.3 Project Background
 Overview: This Rejuvenate project is to open a Salon that is committed to provide high
quality services to all its customers. This project strives to accomplish complete customer
satisfaction by providing numerous services at a very affordable and reasonable price,
using quality products and machineries for all its services, providing comfortable, safe,
secured and enjoyable ambience that is conveniently located with diverse, hardworking,
friendly, professional and qualified staff members.
 Project Sponsor: Establish XYZ cooperate company-manufacturing cosmetics past 10
years.
 Budget and Schedule: The overall budget of this project is $200,000*/- and it is
scheduled to open by 21st, December 2016.
 Objective: The main objective of initiating this project is to generate net profit of
approximately $200,000-$250,000 per year by opening one center and expanding this
business by selling chains and franchisee to qualifying buyers in the coming 5-7 years.
 Mission: Enhance customer's personal appearance by providing quality services to build
their self-confidence and make them feel truly beautiful and provide customer satisfactory
services.
 Purpose: Expand this business in various countries and make it an international brand
name. This purpose will be accomplish by providing customer satisfaction, quality
services, branding and expanding the business through selling franchise and opening
multiple chains in different countries and cities.
 Target Market: All age groups and gender
 Keys to success: The various keys to success of this project are mention below:
 Services: Rejuvenate will provide full-service related to beauty. Customers will have
multiple options for choosing the services as per their needs whether to relax or enhance
beauty at a very affordable and reasonable price.
 Quality: Rejuvenate will be maintaining quality standards and processes throughout the
operations of the business for maintaining customers satisfaction and to take precautionary
action related to public health, safety and security.
 Location: Rejuvenate will be located in a safe and secured location and will be easy to
commute.
 Reputation: Rejuvenate will provide guarantee for customer satisfaction and promote itself
by word of mouth and marketing strategies.

 Ambience: Rejuvenate will have a theme-based ambience that will be smoothing and
comfortable for the customer.
 Timings: Rejuvenate will be flexible with timings as per the needs of the customer.
 Staff: Rejuvenate will hire only professionals and qualifying staff to perform the services.
This center will have rotational staff members to maintain safety, security and to provide
best quality services.
1.4 Project Scope
The purpose of this project is to open a salon that provides services to all age group and
gender. This project targets to generate revenue and expand the business in the international
market over the period of few years. The project's overall budget is $200,000/* and
scheduled to be completed on 21st, December 2016. The project Quality Management Plan
will be applicable to all the deliverables, project activities, standards and requirements
defined and mentioned in this plan.
Project Quality Scope includes these major Deliverables:
The major deliverables of this project are as follows:
 Location
 Marketing
 Catalog
 Make up Cosmetics
 Products
 Staff
 Equipments
 Interiors
 Staff Licenses
 Services
 Business plan
 Financial Loan
 Contracts and Agreements
 Project Management
 Staff Training
 Business Insurance
Project Exclusion:
 We do not perform any ill legal services in our center.
 Estheticians and Dermatologist without state licenses will not be part of our staff member.
 We do not provide gym, medical services related to serious health and permanent tattoo.

User Acceptance Criteria:
 The services provided in the salon and spa should be conduct in a professional and ethical
manner.
 The products and machines used for services should be of high quality.
 The prices for the services should be reasonable and affordable.
Project Milestone: The project high-level milestones are as follows:
Project Constraints:
 Finish the project by 12/21/2016
 Project must meet quality requirements of the project
 All changes needs to be approved by the sponsor of the project
 All legal documentations, licenses and working permit should be complete as per quality
standards.
 Project management plan must be approve before project execution.
 Project deliverables must comply with quality standards to be accepted.
Project Stakeholders: Sponsor, Esthetic Technician, Staff, Accountant, Marketing Team,
Customers, Local Business owner, Interior Designer, Government Regulatory Department,
Local Public, Project team and Project Manager
High level Milestone Start Date Closing Date
Starting Project 01/20//2016 12/21/2016
Project Plan Approval 03/01/2016 03/22/2016
Finalize Location 03/10/2016 04/30//2016
Interiors 05/01/2016 12/18/2016
Marketing Plan and
Designs
07/01/2016 07/30/2016
Marketing 08/08/2016 04/01/2017
Recruiting Staff 10/10/2016 12/12/2016
Staff Training 12/13/2016 12/20/2016
Finance 04/01/2016 06/12/2017
Licenses and Insurance 04/01/2016 04/30/2016
Opening of the Center n/a 12/21/2016
Finalize Dealers,
Products, Cosmetics and
Equipments
06/01/2016 07/30/2016
Final market review 11/15/16 12/15/2016

Quality Planning
To manage quality at the extremely highest-level plan, do, check, act approach has been implied
to quality planning. This plan has divided this approach into three process groups Quality
Planning, Quality Assurance and Quality Control. This process will guide us how to implement,
monitor and control quality on our project for project success.
2.0 Service Quality Standards
This section identifies the quality standards related to organization, project, regulatory and
customer. It also mentions the goals to achieve by the project and the roles and responsibilities
that are relevant to manage, assess, monitor and control quality on this project.
2.1 Organizational Quality Standards Influenced by Sower (2011, pg: 26)
The approach that will be use to manage quality on this project for the process, products as well
as services will mainly be "TQM" described as management approach for customer satisfaction.
In this approach, the management and the employees will be involved in continuous quality
improvement and will be totally committed to implement quality into the cross- functional
project processes for ultimate customer satisfaction.
The key elements of this approach are as follows:
 Customer-focused
 Total employment involvement
 Process- centered
 Integrated system
 Strategic and systematic approach
 Continual improvements
 Fact based decision making
 Communications
Other than TQM approach, Organization may also make use of any one of the following
approach as per the organizations requirements.
 Quality circles, zero defects, benchmarking, PDCA, SERVQUAL,ISO 9000:2015
Retrieved from:" http://asq.org/learn-about-quality/total-quality-management/overview/overview.html"

2.2 Users'(client) Quality Standards
The basic approach for the client quality standards on this project will be on basis of
International Organization for Standardization (ISO 9000:2015). Other than that, some of the
additional quality standards defined below should comply with the clients requirements. By
BTEC Higher Nationals units, (2011):
 "Health, safety and security practices: current and relevant legislation. eg Health and
Safety at Work Act 1974;
 Control of Substances Hazardous to Health (COSHH);
 Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR);
 Codes of practice relevant to the center (eg: waxing services, massage and esthetics
services).
 Security practices (buildings, equipment, client/staff possessions, stock, cash and
equivalents, client data)
 Quality standards such as British Standards Institution (BSI)"
 Established professional standards by Boston government for salon operations like:
"Technicians wash hands satisfactorily and after every services performed, Technicians use
approved gloves when handling chemicals, Technicians must have infection and rash-free skin
Discard all bio-hazards appropriately".
The standards mention above will be use by the project team to manage quality. These
standards will guide the management on how should staff/clinic comply with the quality
standards of health, safety and security practices, improve the use of resources, improve the
process of risk management, customer satisfaction as the products and services will deliver as
committed.
Retrieved from:"https://qualifications.pearson.com/content/dam/pdf/BTEC-Higher-Nationals/Hair-and-Beauty-
Management/2010/Specification/BH023073-HNCD-Hair-Beauty-Management-units.pdf"
2.3 Project Quality Standards:
Project team will perform project work as per the standard of code of conduct of project
management. Some of the standards established for this project are as follows:
 Perform as per planned in project management plan
 Communicate and update regularly
 Solve conflicts by peaceful communication
 Be honest with each other and trust each other
 Perform and partner as a team
 Perform ethically on this project
 Listen to others
 Behave and perform with quality minded from the initiation to completion of the project.
 Perform with integrity by doing what is committed
 Incorporate the organizations and project standards of practicing into this project.

2.4 Project Regulatory Quality Standards:
The project quality must comply with the regulatory standards mention below:
(By the Commonwealth of Massachusetts Division of Professional Licensure for opening a salon and spa)
 "Policy No. 06-01 Salons cannot use names incorrectly suggesting the salon provides healing
or medical benefits. Names such as “healing”, “medical”, “med”, “clinical” or “wellness” are
prohibited.
 Policy No. 06-02 Salon names using ethnic, gender, or age specific terms may violate
Massachusetts law and may be rejected or delay processing of an application.
 Policy No. 06-03 Salons are prohibited from providing non-cosmetology services that may
endanger public health or safety:
1. Medical services, eyelash tinting, teeth whitening, use of cutting blades, and other such
services may not be provided anywhere within a cosmetology salon. Applications with
such services on them shall be denied.
2. Permanent makeup, electrology, tattooing, acupuncture, massage, and tanning machines
may be utilized in separate, distinct areas identified on the floor plan.
3. Salons may be located in other businesses if independently owned, operated, and
separate from those businesses. Such circumstances must be clearly documented on the
application for Board review".
Retrieved from: "http://www.mass.gov/ocabr/docs/dpl/boards/hd/hssalap.pdf"
All regulatory standards must comply with the Consumer Affairs and Business
Regulations: By the Division of Professional Licensure:
 "References herein to "salon" shall mean a "shop," as defined in M.G.L. c. 112, § 87T and
referred to in M.G.L. c. 112, §§ 87T through 87KK.
 The salon licenses must be issued by the Board according to the type of licences.
 A salon license may be issued to an individual, partnership or corporation.
 No person shall operate a cosmetology salon, manicuring salon or aesthetics salon without
first obtaining from the Board a license to operate such salon.
 Every person contemplating the opening of a cosmetology salon, manicuring salon or
aesthetics salon shall file the appropriate application for a salon license with the Board, pay
required fees, and arrange for the premises to be inspected and approved by the Board. The

Board will not issue a license for any premises if required local permits and certificates have
not been obtained or if the Board's inspection reveals that the premises are in violation of 240
CMR 3.00.
 A salon license is valid only for the location stated on the license and is not transferable or
assignable. Salon owners must immediately notify the Board in writing of the contemplated
sale or change in ownership of a salon. The purchaser of a salon which has previously been
licensed by the Board must file a new application for salon license with the Board, pay
required fees, and have the premises inspected and approved by the Board. A salon owner
seeking to change the location of a salon shall notify the Board in writing at least 30 days
before any such change in location. Upon approval of the new location by the Board, the
license for the previous location will be cancelled and the Board will issue a new salon
license for the new location.
 Salon licenses must be displayed in a conspicuous place in the salon.
 All cosmetologists, operators, instructors, manicurists, aestheticians, and demonstrators must
conspicuously post their current individual license and health certificate at their place of
employment.
 "Gender-based pricing is prohibited by the Massachusetts Public Accommodations Act
(M.G.L. c. 272, §§ 92A and 98). Prices must be based on factors such as hair length or
difficulty of styling"
 Follow recommended infection control procedure of the Centers for Disease Control
regarding all bloodborne pathogens, which includes HIV infection.
 All "Cosmetology" services, as defined in M.G.L. c. 112, § 87T, including those rendered in
connection with the arrangement of any wig, wiglet or hair piece upon the head of any
patron, if offered for pay, must be performed in a licensed salon by licensed personnel only.
 "SMOKING IS PROHIBITED WHILE WEARING A SHAMPOO CAPE, OR WHILE
HAIR LACQUER OR HAIR SPRAY IS BEING USED."
Retrieved from: "http://www.mass.gov/ocabr/licensee/dpl-boards/hd/regulations/rules-and-regs/240-cmr-300-
salons.html#3.01"
 Secure the appropriate building/plumbing/gas/electrical/mechanical permits through ISD’s.

To consider Planning: According to city of Boston Gov,
 "Site Cleanliness License: Submit dumpster site plan, maintenance schedule, disposal
contract, and rodent/pest control contract to ISD Environmental Services Division, 1010
Mass Ave, 4th Floor.
 Storefront Signage: If you are located in a landmark building, Historic District, or Main
Streets District, your signs will have to undergo design review with that board/organization.
If not, they still may need to be reviewed by the Boston Redevelopment Authority.
 Flammability Certificates: (Flame Certs) Required for each item in the shop that could
pose a fire hazard. This includes but is not limited to: any carpet, tapestry/ceiling tile,
curtain, any upholstered chair, couch, or non-metal furniture (including pedicure chairs), any
wall covering, and other decorations.
 Annual Permit: required by the Boston Fire Department to store certain flammable
chemicals onsite."
 The project quality must comply with the Boston Public Health Commission.
Retrieved from :"
http://www.cityofboston.gov/images_documents/AV%20Salon%20Printable%20updated_tcm3-27760.pdf"
2.5 Goal of the Project Team:
The main aim of Project Team is to achieve the goals mention below:
 Quality work
 Perform in a manner that does not affect the traveling public
 No violations of laws
 Meet the project Milestones
 Respond in a timely manner
 Complete this project safely
 Perform as a team
 Customer satisfaction

3.0 Organizational and Management
3.1 Organizational Responsibilities for Project Quality (Influenced by SOAR7 ch-1, pg 11)
The organizational responsibilities are delegate as per the activities of the TQM approach.
Total Quality Management is about listening to customers, doing the right thing the very first
time, identifying the cost of conformance and working on prevention measures, taking
ownership and standing by the commitments for project quality. The Project Manager will be
responsible for Quality Assurance and controlling activities and process, but he/she may
delegate various tasks for internal functions of quality assurance on this project, the quality
assurance activities are divided among the team members and management based on the
organization approach for managing project quality. Each quality assurance and controlling
activity defined in this plan is assign to a team member. The responsibilities are delegate based
on the categories like mission, customer requirements, suppliers, objectives, continuous
improvements, problem solving, jobs and people, management style, role of manager, rewards
and recognition and measurement. The Project Manager, Project Team and the Project Sponsor
will be responsible for implementing these project quality activities.
Retrieved from: "http://src.alionscience.com/pdf/RAC-1ST/SOAR7_1st_Chapter.pdf"
The following are the basic responsibilities of the Organization. These responsibilities are
divided as per the quality process of Planning, Assurance, and Monitor and Control
Project Sponsor: The owner of the cosmetic company sponsoring the project will be
responsible for final approvals on the project. The project sponsor will be part of review and
audit process the outcome of the deliverables.
Project Manager: The project manager will be responsible for delegating tasks to the project
team. Manage, assess, monitor, control and implement quality on this project. He/ She will be
responsible to manage the entire project and producing quality deliverables for the success of
the project. The project manager will be part of all the processes related to quality.
Project Team: Project team includes Subject Matter Experts, QA manager, Procurement
Manager, and Project Co-coordinator, Business Analyst, Marketing Team, Financial Advisor,
Branch Manager and Lawyer. The PM will be delegating the tasks or activities to the team
members. Project team will be responsible for collecting requirement, assessing data,
reviewing quality on the project.

The following table defines the roles and responsibilities of Organizational Responsibilities
for Project Quality. (Influenced by SOAR7 ch-1, pg 11)
Categories Work Culture Responsibilities for Quality Activities Role
Mission "Ethical behavior, customer
satisfaction. Climate for
continuous improvement
ROI a performance measure."
Create and implement the strategy for controlling
quality based on customer satisfaction, ethical
behavior and continuous improvements.
PM,
Sponsor and
Project
Team
Perform transitional reviews to verify if we work is
performed as planned.
PM
Customer
satisfaction
"Use systematic approach for
seeking out, understanding and
satisfying both internal as well as
external customers"
1. Create and implement a systematic approach for
total customer satisfaction.
2. Develop stakeholder engagement strategies.
PM,
Sponsor and
Project
Team
Collect requirements, Perform quality assessment
and quality control activities.
PM & Team
Suppliers "Partnership" Create contracts or agreements for partnerships
with suppliers
PM
Verify Procurement Documents PM
Objectives "Deliberate balance of long term
goals with successive short term
objectives"
Define quality on basis of customers expectations
and quality objectives
PM and
Sponsor
Review Project scope statement PM
Improvemen
t
"Understanding and continuously
improvement the process"
 1. Create plan for continuous improvements based
on customer requirements
2. Control quality by monitoring growth in
achieving goals for continuous improvements
3. Develop strategies for integrated systems to
manage quality
4. Implement the standards defined by the
organization for managing quality
PM,
Sponsor and
Project
Team
5.Perform quality review of Project Management
Plan and performance report to validate if work has
improved on the project, and if work is performed
as per planned.
6. Maintain a risk register
7. Update Quality Plan if any changes to the
project plan.
8. Evaluate continuously
9. Implement Quality into the project processes.
Project
Team, PM,
Sponsor
Problem-
Solving
"Predominately participative and
interdisciplinary problem solving
and decision-making based on
substantive data"
1. Develop strategies for problem solving related
to quality
2.Develop and involve team approach for problem
solving
3. Document Quality issues or problems
PM,
Sponsor and
Project
Team

Retrieved from: "http://src.alionscience.com/pdf/RAC-1ST/SOAR7_1st_Chapter.pdf"
3.2 Quality Tools
The following are the Quality Management Tools will be used to measure quality on the project.
 Cause & Effect Diagram
 Check Sheets
 Meetings
 Control Charts
 Flowcharts
 Pareto Diagram
 Histogram
 Scatter Diagrams
 Expert Judgment
 Project Documents
(For additional, quality management tools and description refer to quality assurance tools section)
Jobs and
People
"Management and employee
involvements, work teams and
integrated functions"
1. Create contracts and agreements for the goals to
achieve quality, quality assurance and measures to
control quality that surge throughout in the center.
2. Involve team for quality management, assurance
and controlling process.
PM and
Sponsor
3) Review and Assessment process PM& Team
Management
style
"Open style with clear and
consistent objective, which
encourage group derived
continuous improvements"
1. Delegate the power for taking decisions and
determine deadlines for the putting the quality plan
into action by using all resources.
2. Provide with the resources committed to manage
quality. eg: money, machines, products, people and
Training
Sponsor
Review Scope Statement& PM plan Sponsor
Role of
Manager
" Communicate , consult, delegate,
coach, mentor, remove barriers
and establish trust"
Create training materials and train employees for
quality assurance and control based on company
standards and values
PM
Review training materials PM and
Sponsor
Reward and
Recognition
"Individual and group recognition
rewards and negotiated criteria"
Announce rewards for achievements of goals and
develop negotiation criteria.
Sponsor and
PM
Review work performance PM and
Sponsor
Measuremen
t
"Data used to understand and
continuous improve processes"
Measure improvements in the organization with
regard to quality
PM and
Team
Perform quality audit in center PM and
Sponsor

4.0 Service Quality Requirements
Objective: The primary benefits of meeting quality requirements include less rework, lower
project costs, higher productivity, increased profitability and stakeholder satisfaction.
4.1 Customer Requirements
The customer's requirements will be categorize as technical, users, regulatory, business, non-
functional and functional as per the deliverables of the project.
Data Collection for Customer Requirements:
This project has two types of users' walk-ins and returnable. Users' requirements data collection
is further assess to define customer requirements on this project. The outcome of data
assessment of the users' for the project is mention below: (Data was collect personally by
surveying 30 clients in an operating salon of Norwood, MA).
 The employees must be friendly, professional, ethical, helpful, informative and presentable.
 The services performed in the center must be safe as secured.
 The employees must be quick in responding to customer's request.
 The procedure for billing the customer's must be simple and fast.
 The infrastructure of the center must appear to be attractive, hygienic and upscale.
 The service provider must be easily approachable for the customer.
 The staff members should always be willing to listen to customer and solve their concerns.
 The staff members must be loyal, honest and should possess communication skills.
 The products used for the services should be of high quality and should not be use beyond their
expiration date.
 The machines and other electronic equipments used in the center should be of high quality and full
operational without any risks.
 The prices should be reasonable for the services provided in the center.
 Special discounts or packages should be offer for the returning clients.
 The marketing plan or strategy should involve attractive discount offers.
 The clinic must have a business License to operate legally.
 The estheticians and dermatologist should have a Cosmetology License from the state.
 The Catalog should look attractive and include all the services and prices offered in the center.
 The Location of the center must be centrally located, near to commute and in a safe public area.
 The business and services must operate as per the project management plan.
 The services provided in the center must be better in terms of price, quality and variety from its
competitors.
In order for the project to be successful, it is important to collect data, analyze and assess to
create and fulfill customer requirements. Customer requests are create based on accurate data and
project deliverables. These requests will further be use for quality review and audit process. The
type of customer requests is mention in the quality requirements table below.

4.2 Technical Specifications
The specific and measurable technical attributes of the project is specify based on the WBS
deliverables, type of customer requests and quality standards and procedures mention in
QMP. The technical specification is use to add specific and measurable details to customer
requests for further quality assessment against customer's acceptance criteria of the project.
The technical specifications of this project are mention below:
 Project Management Plan includes integration, scope, schedule, cost, quality, HR,
risk, communications, procurement, stakeholders to comply with quality requirements
on the project. In addition, it is also 100% comply with all the five process groups
from PMI.
 The Business plan supplements with basic components like description, summary,
cost, team members, and market survey to cover all functionality of the business. In
addition, the plan also includes analysis of the company.
 The Staff is 100% conformance with the state rules and regulations to meet the
quality and mandatory requirements. In addition, the staff member also has a 100%
valid state License that meets 100% to the standards of cosmetology to work legally
in the salon.
 The Financial Loan is durable for 5 years to buy some time to pay off. In addition,
the bank also provides the plan for extension of 10 years of loan in order to plan for
mitigation.
 Business Insurance is purchase from a reliable company for better security. In
addition, the business insurance also gives 100% coverage for malfunctioning in the
business.
 The Contracts, Agreements and Licenses are in 100% conformance to the business
and service standards to avoid problems in the business on later stages. In addition,
the contracts, agreements and licenses are notarize from the lawyer, once all the
parties have agreed to sign.
 The Location of the salon is 100% in conformance with the standards of public
health, safety and security department for performing smooth business operations. In
addition, the location is select in public area.
 The interior of the salon fulfills the basic esthetics of hygienic, safe, secured and
healthy ambience for quality requirements and 100% quality standards of the project.
In addition, the interior is theme based, comfortable and cozy for better aesthetics of
the salon.

 The marketing plan covers basic characteristics of the salon like affordable prices,
hair, skin and body relaxation related services to attract the customers. In addition,
the marketing plan also includes special 50 % discount offers.
 The Catalog includes all characteristic features like price, services, contact
information and terms and conditions to meet basic functionality in the salon. In
addition, the catalog also includes $100* extra for special rates of the services from
expert esthetician.
 Cosmetics used for the services are of XYZ company to maintain the perceived
quality of our brand name. In addition, the cosmetics are purchase from other
branded companies.
 Products used for the services are 100 % compliance with Public health, safety and
security standards for maintaining high quality in the salon. In addition, the products
are purchase from branded companies.
 Equipments used for the services are 100% compliance with the standards of
Control of Substances Hazardous to Health (COSHH) for customer safety. In
addition, the equipments should be functioning without defect.
 The staff members are train to behave 100 % compliance with the code of ethics for
appropriate business operational environment. In addition, the staff members are
observe while working to comply with 100% customer's quality standards.
 The services performed in the salon should be 100% compliance with the
cosmetology MA state policies and standards to meet quality requirements in the
salon. In addition, the services are perform should be 100% in compliance with
public health, safety and security standards to avoid legal matters in future.
 The staff training should comply with quality 100 % standards of health, safety and
security for fulfillment of quality training requirement. In addition, the training
should include undertaking terms and conditions from the customers for demo
services.

4.3 Service Deliverables Acceptance Criteria
The established quality standards related to customer, project, regulatory, organization, and the
users' collected data would be use to determine the deliverables acceptance criteria that will be
use for customer acceptance testing. The following are the acceptance criteria for this project:
 Location: The Location must be in Boston area of Massachusetts State.
 Marketing: The marketing plan must include special discounts for new customers.
 Financial Loan: Business should be approve for 30 % loan based on the cost of overall
business
 Catalog: The catalog should include the list of names and photographs of the staff
members performing various services
 Makeup Cosmetics: The cosmetics used for services must be of MAC, Bobby Brown
and L'Oreal
 Products: The products used for services must be of Paul Mitchell
 Staff: Minimum 20 Customers feedback form should be filled for the services
performed by the staff members during training period
 Equipments: Check the electrical and mechanical components that include bolts,
screws, nuts and other mechanisms. Equipments must have return policy for defect or
faulty equipments
 Interiors: The furniture used for interiors must be of Deco Enzo
 Services: All services should be performed by professionals and 100% Licensed
esthetician
 Staff Licenses: Staff must be 100% Licensed by MA state for Cosmetology,
Esthetician and Nails technician
 Contracts, Agreements and License: Contracts, Agreements and license should
include 100% standards mention in quality plan for clear terms and conditions.
 Business Insurance: Business should have General Liability Insurance, Commercial
Property Insurance, Business Owner's Policy, Professional Liability Insurance,
Workers Compensation Insurance, Umbrella Insurance and cyber Liability Insurance
 Business Plan: Business plan should involve SWOT analysis of the company
 Project Management Plan: Project Management Plan should be approve by sponsor
and reviewed by project manager before project executes.
 Staff Training: Staff Training should include demos and hands on experience for the
staff to train them on of how to use equipments, make up cosmetics and products.

5.0 Quality Assurance Plan
The purpose of Quality Assurance Plan is to ensure that appropriate quality standards and
definitions are use for project deliverables as planned and audit the process. This plan will guide
on quality assurance activities, quality assurance responsibility, procedures to review and audit
the identified requirements, Customer acceptance testing and process improvement plan.
5.1 Quality Assurance Activities
Quality assurance activities are essential for managing and controlling quality on the project.
The activities are defining on basis of quality standards, collected quality requirements and
customer's acceptance criteria for each deliverables of the WBS on the project. The quality
assurance activities are review, assess and audit for delivering quality deliverable on the project.
The quality assurance activities of this project defined in the table below at the end of this
section will be use by all team members and management for managing quality on the project.
5.2 Quality Assurance Responsibilities
The Project Manager will be responsible for Quality Assurance and controlling activities and
process, but he/she may delegate various tasks for internal functions of quality assurance on
this project. The quality assurance activities are divided among the team members and
management based on the organization approach for managing project quality. Each quality
assurance activity defined in this plan is assign to a team member. He/She must follow the
activities as defined for quality assurance.
5.3 Quality Assurance Review and Audit Procedure
The main motive of review and audit procedure is to measure deliverables for managing,
controlling and improving quality standards on the project. Quality Assurance activities are
review by the project manager and team members related to the deliverables. The auditing
procedure will be conduct by the management, sponsor or SME. He/ She may use various tools
and techniques of quality plan, quality assurance and quality monitor and control that are
compliance with PMI tools and techniques along with the standards define in quality
management plan in order to perform review and audit procedure. The frequency of the review
and audit procedure is schedule as per the activities requirements.

5.4 Customer Acceptance Testing
Customer Acceptance Testing will be on basis of the framework of integrated test. The main purpose of
quality framework is to ensure the customer that the quality of the deliverables has maintained
throughout the project life cycle. Customer Acceptance testing is an integrated part of quality
framework. It will be perform by assessing the measurable and specific customer requirements, quality
standards and acceptance criteria for each deliverable. The frequency of testing will depend upon the
requirement for acceptance testing over the period of the lifecycle. It can be performing weekly, monthly
or on daily basis. The gatekeeper in the project milestone table is to ensure that customer acceptance
testing needs to take place for the project deliverables before it crosses the milestone date. Sponsor or
SME will be present during customer acceptance testing for reviewing and auditing the procedures
followed during testing to satisfy the acceptance criteria and accept the results or reports of quality
assurance for each deliverable.
The three categories of customer acceptance testing are as follows: Operational Acceptance Test,
Contract and Regulation Acceptance Test and Business Acceptance Test.
 Operational Acceptance Test: This testing will be performed to verify if the processes and
procedures are operational as per planned. This testing will verify the readiness to operate the
salon business. This testing will performed by auditing training and demo sessions on daily basis,
evaluating the list of services to be perform, hands on experience of the staff, checking the
functionality of all electronic equipments, products to be use according to skin types, makeup
cosmetics, procedures for quality hygiene maintenance of the salon, security procedures, and
procedures for disaster recovery.
 Contract , Regulatory and Legal Standards Testing: This testing will be performed to test the
products, equipments, recruitment, loans, interiors and all necessary deliverables have followed the
terms and conditions of government, legal and safety quality standards that complies with the
acceptance criteria of the customer. This testing will be perform by verifying and auditing the
contracts, agreements, business licenses, insurances, staff licenses, project management plan
documents, the interior design and plan and any additional procurement documents created during
the lifecycle of the project.
 Business Acceptance Testing: This testing will be performed to test the business plan,
implementation of marketing strategies, project management plan, location for business, staff
members behavior and background check, business stationary items, catalog, furniture of
interiors, clients comfort level, training material, miscellaneous and finances are in compliance
with the business quality standards and acceptance criteria. This testing will be performing by
using auditing tool and technique for each of the deliverables related to Business.
Quality Analysis: The outcome of testing will be as pass or fail results in the form of the report for each
of the deliverable. The Assessment of the report will help the customer decide for further investigation
and for the need of process improvement depending on the results. If the results are positive then it will
indicate that the deliverable has passed the criteria for quality assurance and it is acceptable for the
customer and if the results are negative then it will indicate for that the deliverable has not passed the test
for quality assurance and need process improvement.

The table mention below includes the list of milestones, gatekeeper for testing process and their
completion dates. The process of review and audit will be performing in compliance to the dates
mention below for the customer acceptance testing.
5.5 Process Improvement Plan
The process improvement plan is a systematic approach for quality improvements in the process
and project based on the analysis of performance. The purpose for process improvement plan is
to improve the performance on the project. The process used for improvement in project will be
on basis of TQM method. The steps involved in this process are as follows: Influenced by Duke
University School of medicine,
 "Focus: Define and verify the process to be improved
 Analyze: Collect and analyze data to establish baselines, identify root causes and point
toward possible solutions
 Develop: Based on the data, develop action plans for improvement, including
implementation, communication, and measuring/monitoring
 Execute: Implement the action plans, on a pilot basis as indicated, and
 Evaluate: Install an ongoing measuring/monitoring (process control) system to ensure
success".
Retrieved from: "http://patientsafetyed.duhs.duke.edu/module_a/methods/methods.html"
High level Milestone Gatekeeper (CAT) Completion Date
Project Completion 12/12/2016 12/21/2016
Project Plan Approval 03/18/2016 03/22/2016
Finalize Location 04/20/2016 04/30//2016
Interiors 09/20/2016, 10/20/2016
11/20/2016, 12/21/2016
12/18/2016
Marketing Plan and Designs 07/20/2016 07/30/2016
Marketing 11/01/2016 04/01/2017
Recruiting Staff 10/09/2016 12/12/2016
Staff Training 12/21/2016 12/20/2016
Finance 05/30/2016 06/12/2017
Licenses and Insurance 04/20/2016 04/30/2016
Opening of the Center 12/20/2016 12/21/2016
Finalize Dealers, Products, Cosmetics and equipments 05/30/2016 -07/20/2016 07/30/2016

According to PMI, quality assessment tools and techniques that can be use for quality assurance
are mention in the table below:
Tools and Technique Description
Project Quality Planning
Cost- Benefit analysis Compares the cost of the quality step to the expected benefit
Cost of quality Includes all costs incurred over the life of the product by investment in
preventing non- conformance requirements, and rework due to failure.
Seven Basic Quality tools 7QC tools are use within the context of PDCA cycle to solve quality-
related problems.
Benchmarking Involves comparing actual or planned project practices to those of
comparable projects to identify best practices, generate ideas for
improvements and provide a basis for measuring.
Design of experiments Statistical method of identifying which factor may influence specific
variables of the product or process under development or in production. It
is also use to determine the number and type of tests and their impact on
cost of quality.
Statistical sampling Involves choosing part of population of interest for inspection
Additional quality
planning tools (by PMI)
This involves braining storming, force field analysis, nominal group
technique, quality management and control tools
Meetings Team members, experts or management meet to discuss, use tools and
techniques and to make decisions.
Project Quality Assurance
Quality Management and
control tools
Affinity diagram, process decision program charts, interrelationship
digraphs, tree diagram, prioritization matrices, activity network diagrams,
matrix diagrams
Quality audits Is a structured, independent process to determine if project activities
comply with organizational and project policies, processes, and procedures
Process Analysis It examines problem experienced, constraints experienced, and non-value-
added activities identified during process operation. Process Analysis
includes root cause analysis a specific technique to identify problem,
underlying causes that lead to it and develop preventive actions.
Project Quality Monitor and Control
Seven basic quality tools Same as above
Statistical sampling Samples are selected and tested as defined in quality management plan
Inspection It is an examination of a work product to determine if it conforms to
document standards. The results of an inspection generally include
measurements and may be conduct at any level. Reviews, peer reviews,
audits or walkthroughs as all known as types of inspection. An inspection
is also use to validate defect repairs.
Approved change requests
review
All approved changes should be review to verify that they were
implementing as approved.
For further details on tools and techniques refer to PMBOK guide*
Project Management Institute. (2013). A Guide to the Project Management Body of Knowledge, Fifth Edition (PMBOK
Guides, Quality chapter).Newtown square, pennsylvania: project Management Institute, Inc.

6.0 QUALITY CONTROL PLAN
The quality control plan is use to provide validated deliverables with the help of monitoring
specific project results to determine if the deliverables comply with the specified and defined
quality standards. This plan provides with quality control activities and responsibilities along
with recommendations for quality control by eliminating the unsatisfactory results.
The table documents the quality control plan components that are as follows:
6.1 Quality control activities: These activities are determine by customer requirements,
quality standards and acceptance criteria
6.2 Quality control responsibilities: The overall quality control responsibilities are of project
manager about 25%* quality responsibilities are of project sponsor
6.3 Metrics: Metrics are use to validate the quality control activities on the project
6.4 Non-compliance reporting: The project team will document and maintain all records of
project and product for reporting to the customer on the project. These documents will be
useful for assessments and will provide as evidence. It will be useful for customer to trace and
assess the performance throughout the project life cycle. The project team will commonly
share the reporting data and reports produced as part of quality review and audit online on
reporting software.
o Project Deliverables Status: The records include the process and product
assessments reports, metrics, monthly/ weekly status, completed checklists,
compliance reports. This reports the status of the project deliverables.
o Product Deliverables Status: The records include the process and product
assessments reports, metrics, monthly/ weekly status, completed checklists,
compliance reports. This reports the status of product deliverables.
o 6.4.1 Communication and Reporting: The project team will follow the
principles for reporting and distributing information among the
stakeholders within the project(Internal) and outside the
project(External).The following table describe how often the reporting
will take place, the type of reports or information, medium of
communication, and the type of meetings that are based on internal and
external recurring communication activities.

Recurring Communication Activities
Type of
Communication
Method / Tool Frequency
/Schedule
Information Participants /
Responsible
Recurring Communication Activities Project Internal:
Sponsor Meetings Web conference Monthly Project status report and
Service status report
Project Manager
Project Meetings In- person at
Company
conference
room
Weekly and
on risk
event
Project status report,
problems, risks, changed
requirements
Project Mgr
Project Team
Out sources
team
Interior Reports Email on Word
document
Bi-weekly Interiors status
- progress
- forecast
- risks
Interiors Team
( Outsources)
Milestone
Meetings
In- person at
Company
conference
room
Before
milestones
Project status report
(progress)
Project Mgr
Project Team
Members
Out sources
(interior
designers,
marketing team)
Sponsor
Sharing of project
data
Support System
on company
website
When
available
All project documentation
and reports
Project Mgr(s)
Project Team
Members
Final Project
Meeting
In- person at
Company
conference
room
Every week
of last
month
Wrap-up documents
Final quality assurance
and audit reports
Customer Acceptance
Test Report
Project Mgr
Project Team
Out sources
Sponsor
Communication Activities Project External:
Project status
report
Excel sheet Monthly Project status
- progress
- forecast
- risks
Project Manager
Project Team
Sponsor
Meetings In- person at
Company
conference
room
Monthly Project updates,
Discussions, Suggestions
and Feedbacks
Project
Manager,
Project team
members,
Sponsor

6.5 Change Management Plan
Change management plan is a part of formal project management plan documenting the changes
that are tracked on the project from the initiation to closing process to manage changes
effectively. The change requests will be distinguish by project management or executive level.
The changes affecting the project goals and the scope of the project will categorize into Project
management level and changes that are not affecting the goals and scope of the project will
categorize into executive level. The change request will be process by the established procedures
and standards in this document. The change request will be document in the change management
matrix. The CCB will be responsible for reviewing the change requests on both levels and the
sponsor will be responsible for either approve or reject the change request.
6.5.1Change Procedure
The change requests are used to manage changes on the project with the project baselines for the
success of the project. All changes to the baselines are tracked and requested for change, these
requests would be assessed to verify the impact of change on other deliverables. The change can
be requested from any stakeholder on the project by submitting a formal change request form.
The change requests flow mention below would be used for requesting change on this project.
All change requested would flow as per the process designed below.
STEP 1-GENERATE CR
A stakeholder requesting change
will complete the CR Form and
send the completed form to the
Project Manager
STEP 2-EVALUATE CR
Project manager will review the
CR and provide an estimated level
of effort to process, and develop a
proposed solution for the
suggested change
STEP 3-AUTHORIZE CR
Approval to move forward with
incorporating the suggested
change into the project/product
STEP 4-IMPLEMENT CR
If approved, make the necessary
adjustments to carry out the
requested change and
communicate CR status to the
submitter and other stakeholders
LOG UPDATED STATUS REPORT STATUS

6.5.2 Change Management Support
The stakeholder who submits a change request must use the CRM tool accessible through
company website under support section. Any stakeholder who is not able to submit the request
through the support system must email the change request to the project manager responsible
for managing change on this project. She/he will then follow the procedure mention in this
plan.
6.5.3 Change Control Board (CCB)
The requested change will only be approved after the CCB has reviewed the form and the
sponsor has approved the change request. The following table describes the roles and
responsibilities of all the members of the CCB.
Role Responsibility
Sponsor Review and Approve CR
SME's Review and suggestion
Financial advisor Review and suggestion
Project Manager Change management plan,
Assess, review, suggestion and
involve in decision making
process
Quality Manager Review and suggestion
Procurement
manager
Review and suggestion
6.5.4 Change Request Policy
 The change request must be submitted through, the change request procedure
mention in this plan. The change request form should be submitted on the
company support section.
 CCB will be responsible for reviewing and giving suggestions for the change
requests.
 The sponsor will be authorized to approve or reject change request at all levels.
 The project manager will be responsible for implementing and updating the
project documents and stakeholders
Change Request Form ( Refer to Section 7.7)

7.0 Documentation and Checklists
7.1 Quality Management Process: According to PMI
The project management plan must comply with the quality process, tools and techniques of
PMI.
Knowledge
Areas
Major Processes Primary Inputs Tools &
Techniques
Primary Outputs
QUALITY
Quality
Planning
Identifying which
quality standards
are relevant to the
project and
determining how to
satisfy them.
1. Enterprise
environmental
factors
2. Organizational
Process Assets
3. Project Scope
Statement
4. Project
Management
Plan
1. Cost-Benefit
analysis
2.Benchmarking
3. Design of
experiments
4. Cost of quality
(COQ)
5. Additional
quality Planning
Tools
1. Quality
management plan
2. Quality Metrics
3. Quality
Checklists
4. Process
Improvement Plan
5. Quality
Baseline
6. Project
Management Plan
(updates)
Perform
Quality
Assurance
Applying the
planned systematic
quality activities to
ensure that project
employs all
processes needed to
meet requirements
1. Quality
management plan
2. Quality
Metrics
3. Process
Improvement
Plan
4. Work
performance
Information
5. Quality control
Measurements
6. Approved
Change Requests
7. Implemented
Corrective
Actions
8. Implemented
Preventive
Actions
9. Implemented
1. Quality
planning tools
and techniques
2. Quality audits
3. Process
analysis
4. Quality
control tools and
techniques
1. Requested
Changes
2. Corrective
Actions
3. Organization
process assets
(updates)
4. Project
management
plan (updates)

Change Requests
10. Implemented
Defect Repair
Perform
Quality
Control
Monitoring specific
project results to
determine whether
they comply with
relevant quality
standards and
identifying ways to
eliminate causes of
unsatisfactory
performance.
1. Quality
management plan
2. Quality
Metrics
3. Quality
Checklists
4. Organization
process assets
5. Work
performance
Information
6. Approved
Change Requests
7. Deliverables
1. Cause and
effect diagram
2. Control charts
3. Flow-charting
4. Histogram
5. Pareto chart
6. Run Chart
7. Scatter
diagram
8. Statistical
sampling
9. Inspection
10. Defect repair
review
1. Quality Control
Measurements
2. Validated
Defect Repair
3. Quality Base
line (updates)
4. Recommended
Corrective
Actions
5. Recommended
Preventive
Actions
6. Requested
Changes
7. Recommended
Defect Repair
8. Organization
process assets
(updates)
9. Validated
deliverables
10. Project
management
plan (updates)

7.2 Quality Checklists Template Quality Checklist Template
Retrieved from: "www.ProjectManagementDocs.com"
Quality Checklist
Project: Date:
Verification
Quality Item Yes No N/A Date Comments
Does the project have an
approved quality
management plan?
Has the quality
management plan been
reviewed by all
stakeholders?
Do all stakeholders have
access to the quality
management plan?
Is the quality management
plan consistent with the rest
of the overall project plan?
Have product quality
metrics been established,
reviewed, and agreed upon?
Have process quality
metrics been established,
reviewed, and agreed upon?
Do all metrics support a
quality standard which is
acceptable to the customer?
Do all metrics have agreed
upon collection
mechanisms?
Do all metrics have an
agreed upon collection
frequency?
Have quality metrics review
meetings been scheduled
throughout the project's
duration?
Are all metrics clear,
measurable, controllable,
and reportable?
Is the project team familiar
with the project's quality
review process?
Does the project have an
appropriate number of
resources assigned for
quality assurance and

control?
Has the project team
established a repository for
all quality documentation?
Do all team members have
access to the quality
documentation repository?
Have all appropriate team
members been notified of
their required participation
in quality reviews?
Have quality
responsibilities been
assigned and documented
and the applicable
personnel notified?
Have product and process
quality standards been
established, documented,
and communicated?
Have quality thresholds and
limits been established,
documented, and
communicated?
Does the change control
process accommodate
project changes based on
quality improvements?
Has a project quality
manager been assigned?
Is the project sponsor aware
of his/her responsibilities
relating to quality
acceptance?
Is the customer aware of
his/her responsibilities
relating to quality
acceptance?

7.3 Example Requirements Review Checklist:
Intended
use of this
checklist
When examining a set of requirements (which may be in a Statement of Work), the
reviewer might use the following questions to see that the document is adequate, perhaps
while doing some type of review.
ID Defect Type Items to Examine
1.1 Organization and Structure of the Documentation
1 Standards Have appropriate requirements documentation standards been followed?
2 Standards Are all figures, tables, and diagrams labeled and referenced?
3 Standards Are all terms and units of measure defined?
4 Standards Are all requirements written at a consistent and appropriate level of
detail?
5 Standards Are individual requirements rated (or ranked), with descriptions of
priority provided?
6 Unverifiable Do the requirements provide an adequate basis for test?
1.2 Completeness and Correctness
7 Correctness Are all internal cross-references to other requirements correct? [For
modifiability, minimize cross-references.]
8 Incomplete Are all classes of users described? Are the user characteristics described?
9 Incomplete Does the specification include all known customer needs? Are all the
tasks the user wants to perform specified?
10 Incomplete Does each functional requirement specify input and output, as well as
function, as appropriate?
11 Incomplete Have all dependencies on other systems been identified? (applications or
application interfaces, databases, communications subsystems,
networking, etc.)
12 Incomplete Are user documentation and training requirements addressed?
13 Incomplete Are the products and machines specified?
14 Incomplete Have all derived requirements been included? (those implied by the
system or software requirements, generally constraints on development
or verification)
15 Incomplete Has full life cycle support been addressed, including maintenance?
16 Incomplete Are any design or implementation constraints described?
17 Incomplete Are all reliability, recoverability (business continuity), and performance
requirements properly specified?
18 Incomplete Are all security requirements properly specified?
19 Incomplete Are all safety requirements properly specified?
20 Incomplete Have all data privacy requirements been included?
21 Incomplete Are time critical functions identified, and timing criteria specified for

them?
22 Incomplete Have any regulatory, legislative, or standards-driven requirements been
addressed?
23 Incomplete Have all quality attributes (characteristics) been properly specified (i.e.
efficiency, flexibility, interoperability, maintainability, portability,
reusability, usability, availability)
24 Interface Have the customer interface requirements been addressed? Are they
correct?
25 Interface Are all communication interfaces defined? Are they correct?
1.3 Consistency and Clarity
26 Inconsistent Does the specification agree with all relevant higher level documents?
27 Inconsistent Are the requirements free of duplication and conflict with other
requirements?
28 Inconsistent Is each requirement written in consistent, clear, concise language?
29 Ambiguous Does each requirement have only one interpretation? If a term could have
multiple meanings, is it defined?
30 Unverifiable Is each requirement verifiable by testing, demonstration, review, or
analysis?
31 Unverifiable Are there measurable acceptance criteria for each functional and non-
functional requirement?
Traceability
32 Interface Is each requirement uniquely and correctly identified?
33 Interface Is each requirement traceable to its source (including derived
requirements)?
Special Issues
34 Other Is each requirement in scope for the project?
35 Other Are all requirements actually requirements, not design or
implementation solutions?
36 Other Are the time-critical functions identified, and timing criteria specified
for them?
37 Other Are all significant consumers of scarce resources identified?
38 Other Have internationalization issues been adequately addressed?

7.4 Checklist for Quality Control
Project:
Reviewed By:
Review Date(s):
Project Schedule
Yes No Comments
Resource allocations do not exceed 100%?
Project Schedule (MS Project Plan or other
schedule tool) is base lined?
All tasks (excluding summary & milestone)
have resources assigned?
All project phases realistically
represented?
Change Management Documentation Review
Yes No Comments
CCB minutes are updated weekly with
next actions, owners, and due dates?
Change Orders are properly documented
and contain all necessary impact
assessments and approvals?
Approved change orders are reflected in
the schedule?
Risk & Issue Documentation Review
Yes No Comments
Risks & Issues are properly documented in
the tracking tool?
Risks & Issues not open greater than 30
days?
Risks & Issues properly categorized?
Requirements Traceability Matrix Audit
Yes No Comments
User requirements are traced?
Requirements uniquely identified and
traced to design document(s)?
Have business processes impacted by the
project been identified?
Test Plan & Review/Inspection
Yes No Comments

customer test plan defines coverage
requirements?
Realistic testing & repair work estimates in
project schedule?
Integration test ?
Design Document Inspection
Yes No Comments
Approvals obtained and documented in
the design or a corresponding document?
Design free of spelling and grammar
errors?
Proper template used to create the
design?
General Observations
[Replace this text with information regarding the results of the quality assessment.]
Actions
ID Action Item Assigned To Due By
[mm/dd/yyyy]
[mm/dd/yyyy]
[mm/dd/yyyy]
Comments
Approvals
Project Customer: _________________________ Date: ___/___/____

7.5 Salon Equipments checklist
COMBS AND BRUSHES
You need to have the right hair brushes and hairdressing combs in your beauty salon. Here is a
list:
• Square Brush
• Rattail Comb
• Wide-Toothed Comb
• Tail-End Comb
• Round Brush
• Two Vent Brushes
• Paddle Brush
• Two Smoothing Brushes
• Thermal Brush
• Teasing
• Wide- Tooth Brushes
• Rat-Tail Comb
• Two-Tail Comb
• Regular Brushes And Combs
• Pitchfork
• Rake Hair Brushes And Combs
ELECTRONIC GROOMING EQUIPMENT
You can ask your hairstylist for suggestions and recommendations on the types of scissors and
clippers that they would like to use. Here is a sample list:
• Trimming Scissors
• Barber Scissors
• Hair Clippers
• Ridged Curling Iron
• Curling Iron
• Hair Straightener
• Big Barrel Curler
• Curling Comb Hair Dryer

HAIR STYLING TOOLS
To keep up with the different hair styling demands of your customers, you will need the latest
hair styling tools. Always check some hair styling magazines to get an idea about the latest
styling tools that are used in this business, but here is a sample list:
• Hair Straighteners
• Blow Dryers
• Diffusers
• Hair Curlers
• Hot Rollers
• Multi-Styling Kits
OTHER SUPPLIES
The other supplies that you would require for your hair salon include:
• Hair Clips
• Mixing Bowls
• Aprons
• Water Sprayers
• Applicator Brushes
• Paper Towels
• Handheld Mirrors
• Geyser
• Rubber Gloves
• Plastic Gloves
• Hair Steamers/Hair Processors
• Hood Dryers
• Shampoo Bowls
PROFESSIONAL HAIR CARE PRODUCTS
• Shampoos
• Conditioners
• Hair Straightening And Perming Kits
• Styling Gels
• Serums
• Mousse
• Hair Colors
• Hair Dyes
• Hair Extensions
• Wigs

FURNITURES
HAIR STYLING CHAIRS: This is the most basic furniture that you will require for your hair
salon. You will find a variety of hair styling chairs that comes in different colors and forms.
HAIR STYLING STATION: A hair styling station should include a mirror, storage drawers, tool
compartments or tool holders and an electrical outlet. There are various designs and amenities
provided with the hair styling station that you can choose from.
CARTS AND TROLLEYS: This very important furniture equipment allows hairstylist have all
the styling tools right next to them while attending to a client. It enables easy storage and
portability of the styling tools and keeps you organized.
RECEPTION DESK: The first place that your clients see is the reception area. So you will need
a reception desk that is stylish. You can choose a large or a small reception desk; it depends on
the layout of your salon, the size of your business and your budget.
WAITING AREA CHAIRS: You may not be able to attend to every client simultaneously.
Clients might need to wait few minutes before their preferred stylist is free, hence the need for
waiting area chairs for such clients. Waiting area seats can be either chairs or a couch, depending
on your budget.
Moinsights, List of salon equipments, retrieved from:" https://moinsights.wordpress.com/tag/list-of-salon-
equipment/"

7.6 Requirements checklist on how to open a salon in MA
1. BUSINESS PLANNING
 Draft a business plan
2. LOCATION
 Choose a location and draft a detailed floor plan
3. ZONING AND PERMITTING
 Contact the Building Department and determine which building permits or certificates you
may need.
 Ensure signage meets regulation.
 Check with the Conservation Commission that you meet wetland regulation.
4. LICENSING
 Become (or hire) a registered master barber and obtain a barber shop license
 Obtain additional necessary permits or licenses
5. BUSINESS CERTIFICATE
 Get a Doing Business As (DBA) Certificate from the City Clerk (only if company will be a
sole proprietorship or general partnership).
6. TAXES
 Visit the City Assessor's Office
 File the appropriate forms then begin bill payments in person or by mail
7. INTERNAL REVENUE SERVICE
 Call the Internal Revenue Service office in Boston
 File federal tax forms for your business
 Get a federal tax identification number
8. MASSACHUSETTS DEPARTMENT OF REVENUE
 Contact the Massachusetts Department of Revenue
 File Massachusetts state tax forms for your business
 Get a Sales Tax Registration Number and Certificate
9. INSURANCE
 Do a risk assessment and inventory of your business’s facility and property

PROJECT CHANGE REQUEST FORM
This Project Change Request Form must be completed to request approval for a significant business, technical or financial
change to the approved requirements in the original Project Plan. Please attach any supporting documentation that will be
helpful for the approval process.
Please submit the form to the Steering Committee Chairperson, with a copy to the ISD Project Office.
1. PROJECT DETAILS
Name of Project File references
Marval P/Tracker Central
2. REQUEST DETAILS
Date of Request Request No. Name of Requestor Project Position
3. CHANGE DETAILS
Project Category Proposed Change Reason for Variance
Scope
Time
Cost
Quality
Risk Management
Communications
Other (add cat. name)
4. CHANGE JUSTIFICATION
Priority Immediate Essential Urgent High Medium Low
Intended outcome(s)
Expected benefit(s)
5. IMPACT OF CHANGE
List any important impact of the change(s) on the Project deliverables
6. FORM DISTRIBUTION LIST
Name Position/Department Distribution method Date distributed
7. SUPPORTING DOCUMENTATION
CHANGE APPROVAL RESPONSE DETAILS
(To be completed by project sponsor)
Approved (Yes/No) Decision date Decision made by Decision reason Resulting Action

The following table describes the requirements for each deliverables depending upon their type and their acceptance criteria
who is responsible to meet the acceptance criteria.
QUALITY MANAGEMENT PLAN MATRIX- APPENDIX A
Req
uire
ment
ID#
Deliverables Requirement
Type
Technical Specifications and Requirement
Description
Customer Acceptance Criteria Responsibilit
y
1.0 Project
Management
Plan
BUSINESS Project management Plan includes integration, scope,
schedule, cost, quality, HR, risk, communications,
procurement, stakeholders to comply with quality
requirements on the project. In addition, The project
management plan not only include integration,
scope, schedule, cost, quality, HR, risk,
communications, procurement, stakeholders but it is
also 100% compliance with all the five process
groups from PMI
Project Management Plan should be
approve by sponsor and reviewed by
project manager before project
executes.
PROJECT
MANAGER
2.0 Business Plan BUSINESS The business plan supplements with basic
components like description, summary, cost, team
members, and market survey to cover all
functionality of the business. In addition, to
description, summary, cost, team members, and
market survey the business plan also includes
analysis of the company.
Business plan should involve SWOT
analysis of the company
PROJECT
MANAGER
3.0 Staff Licenses REGULATORY The staff is in 100% conformance with the state rules
and regulations to meet the quality and mandatory
requirements. In addition to state rules and
regulations, the staff member also has a 100% valid
state License that meets 100% to the standards of
cosmetology to work legally in the salon.
Staff must be 100% Licensed by MA
state for Cosmetology, Esthetician
and Nails technician
HR
MANAGER
4.0 Financial
Loan
BUSINESS The Financial Loan is durable for 5 years to buy
some time to pay off. In addition to 5 years, the bank
also provides the plan for extension of 10 years of
Business should be approve for 30 %
loan based on the cost of overall
business
FINANCIAL
ADVISOR

loan in order to plan for mitigation.
5.0 Business
Insurance
REGULATORY Business Insurance is purchase from a reliable
company for better security. In addition to reliable
company, the business insurance also gives 100%
coverage for malfunctioning in the business.
Business should have General
Liability Insurance, Commercial
Property Insurance, Business Owner's
Policy, Professional Liability
Insurance, Workers Compensation
Insurance, Umbrella Insurance and
cyber Liability Insurance
PROCUREME
NT
MANAGER
6.0 Contracts,
Agreements
and Licenses
REGULATORY The Contracts, Agreements and Licenses are in 100%
conformance to the business and service standards to
avoid problems in the business on later stages. In
addition to conformance to business and service
standards, the contracts, agreements and Licenses are
notarize from the lawyer, once all the parties have
agreed to sign.
Contracts, Agreements and license
should include 100% of the standards
mention in quality plan for clear
terms and conditions.
PROCUREME
NT
MANAGER
7.0 Location NON-
FUNCTIONAL
The Location of the salon is 100% in conformance
with the standards of public health, safety and
security department for performing smooth business
operations. In addition to, 100% in conformance
security department, the location is select in public
area.
Location of the salon should be
Boston
PROJECT
MANAGER
8.0 Interiors NON-
FUNCTIONAL
The interior of the salon fulfills the basic esthetics of
hygienic, safe, secured and healthy ambience for
quality requirements and 100% quality standards of
the project. In addition to hygienic, safe, secured and
healthy ambience, the interiors is theme based,
comfortable and cozy for better aesthetics of the
salon.
The furniture used for interiors must
be of Deco Enzo
PROJECT
MANAGER
9.0 Marketing BUSINESS The marketing plan covers basic characteristics of
the salon like affordable prices, hair, skin and body
relaxation related services to attract the customers. In
addition to, affordable prices, hair, skin and body
relaxation related services the marketing plan also
includes special 50% discount offers.
The marketing plan must include
special discounts for new customers
MARKETING
MANAGER
10.0 Catalog BUSINESS The Catalog includes all characteristic features like The catalog should include the list of MARKETING

price, services, contact information and terms and
conditions to meet basic functionality in the salon. In
addition to price, services, contact information,
terms, and conditions, the catalog also includes
$100* extra for special rates of the services from
expert esthetician.
names and photographs of the staff
members performing various services
MANAGER
11.0 Make-up
Cosmetics
NON-
FUNCTIONAL
Cosmetics used for the services are of XYZ
company to maintain the perceived quality of our
brand name. In addition to XYZ company, the
cosmetics are purchase from other branded
companies.
The cosmetics used for services must
be of MAC, Bobby Brown and
L'Oreal.
SUBJECT
MATTER
EXPERT/ QA
MANAGER
12.0 Products NON-
FUNCTIONAL
Products used for the services are 100 % compliance
with Public health, safety and security standards for
maintaining high quality in the salon. In addition to
high quality, the products are purchase from branded
companies.
The products used for services must
be of Paul Mitchell
SUBJECT
MATTER
EXPERT/ QA
MANAGER
13.0 Equipments NON-
FUNCTIONAL
Equipments used for the services are 100%
compliance with the standards of Control of
Substances Hazardous to Health (COSHH) for
customer safety. In addition to compliance with the
standards of Control of Substances Hazardous to
Health (COSHH), the equipments should be
functioning without defect.
Check the electrical and mechanical
components that include bolts,
screws, nuts and other mechanisms.
Equipments must have return policy
for defect or faulty equipments
SUBJECT
MATTER
EXPERT/ QA
MANAGER
14.0 Staff NON-
FUNCTIONAL
The staff members are train to behave 100 %
compliance with the code of ethics for appropriate
business operational environment. In addition to 100
% compliance with the code of ethics, the staff
members are observe while working to comply with
100% customer's quality standards.
Minimum 20Customers feedback
form should be filled for the services
performed by the staff members
during training period
PROJECT
MANAGER
15.0 Services NON-
FUNCTIONAL
The services performed in the salon should be 100%
compliance with the cosmetology MA state policies
and standards to meet quality requirements in the
salon. In addition to 100% compliance with
cosmetology MA state policies and standards, the
services are perform should be 100% in compliance
with public health, safety and security standards to
All services should be performed by
professionals and 100% Licensed
esthetician
QA
MANAGER

avoid legal matters in future.
16.0 Staff Training BUSINESS The staff training should comply with quality 100 %
standards of health, safety and security for fulfillment
of quality training requirement. In addition, to100%
complies with quality standards of health, safety and
security the training should include undertaking
terms and conditions from the customers for demo
services.
Staff Training should include demos
and hands on experience for the staff
to train them on of how to use
equipments, make up cosmetics and
products
TRAINER

The following table documents the requirements ID, deliverables, quality standards, quality assurance and controlling activities, person responsible for the activities, frequency, occurrence, quality assessment checklist,
Outcome for pass or fail and quality implementation plan.
Quality Assurance Plan Matrix- APPENDIX B
Re
qui
re
me
nt
ID
#
WBS # Quality Standards Quality
Assurance
Activity,
Tools and
Technique
Responsibility Occurrence
and
frequency
QA Audit
Activity
Occurrence and
frequency
Responsibility Quality Assessment Test
(Checklist)
Quality Analysis Results: Pass/
Fail
Quality Implementation Plan
"Focus: Define and verify the
process to be improved
Analyze: Collect and analyze data
to establish baselines, identify root
causes and point toward possible
solutions
Develop: Based on the data,
develop action plans for
improvement, including
implementation, communication,
and measuring/monitoring
Execute: Implement the action
plans, on a pilot basis as indicated,
Evaluate: Install an ongoing
measuring/monitoring (process
control) system to ensure success"
1.0 Project
Managem
ent Plan
Project management Plan includes integration,
scope, schedule, cost, quality, HR, risk,
communications, procurement, stakeholders to
comply with quality requirements on the
project. In addition, The project management
plan not only include integration, scope,
schedule, cost, quality, HR, risk,
communications, procurement, stakeholders
but it is also100% compliance with all the five
process groups from PMI; Project
Management Plan should be approve by
sponsor and reviewed by project manager
before project executes.
Benchmark
Project
management
plan,
Review
PMBOK for
processes and
standard,
Review
project charter
PROJECT
MANAGER
03/05/ 2016
And when
needed
during
planning
Audit the
project
management
plan
03/18/2016
Once during
planning phase
SPONSOR Does the project management plan
include PMI standards and
procedures?
Does the plan include all the
processes and knowledge area?
Do we need to improve?
2.0 Business
Plan
The business plan supplements with basic
components like description, summary, cost,
team members, and market survey to cover all
functionality of the business. In addition, to
description, summary, cost, team members, and
market survey the business plan also includes
Review OPA,
Benchmark
business plan
for planning
PROJECT
MANAGER
02/15/2016
And when
needed
during
planning
Audit the
Business plan
before
approval
02/25/2016
Once during
planning phase
SPONSOR Does the plan include SWOT
analysis?
Does the plan include basic cost and
schedule?
Does the plan include other
components of business plan?

analysis of the company; Business plan should
involve SWOT analysis of the company.
3.0 Staff
Licenses
The staff is in 100% conformance with the state
rules and regulations to meet the quality and
mandatory requirements. In addition to state
rules and regulations, the staff member also has
a 100% valid state License that meets 100% to
the standards of cosmetology to work legally in
the salon; Staff must be100% Licensed by MA
state for Cosmetology, Esthetician and Nails
technician
Review
Quality
standards in
the quality
plan for
interviewing
process,
Review staff
License
details
HR MANAGER 10/09/2016
And when
needed
during
interviewing
process
Audit the staff
licenses by
verifying the
license
number and
identification
of the staff
12/10/2016
And when needed
during recruiting and
signing contracts
PROJECT
MANAGER
Does the staff member have a valid
cosmetology License?
Does the staff member have a valid
work permit?
Does the License comply with
regulatory and legal standards?
4.0 Financial
Loan
The Financial Loan is durable for 5 years to buy
some time to pay off. In addition to 5 years, the
bank also provides the plan for extension of 10
years of loan in order to plan for mitigation;
Business should be approve for 30 % loan based
on the cost of overall business
Review Cost
Statement,
Review Risk
Register,
Review loans
terms and
conditions
FINANCIAL
ADVISOR
04/01/2016
And when
needed
Audit the
terms and
conditions for
the loan
approval
05/30/2016
And when needed
PROJECT
MANAGER
Does the Loan approve for 30%?
Does the Loan mention the terms
and conditions clearly?
Does the Loan mention the approval
amount and time for paying back?
5.0 Business
Insurance
Business Insurance is purchase from a reliable
company for better security. In addition to
reliable company, the business insurance also
gives 100% coverage for malfunctioning in the
business; Business should have General
Liability Insurance, Commercial Property
Insurance, Business Owner's Policy,
Professional Liability Insurance, Workers
Compensation Insurance, Umbrella Insurance
and cyber Liability Insurance
Review the
list of
insurance
requirements
in Quality
Plan,
Review terms
and
conditions of
insurance
PROCUREMEN
T MANAGER
04/01/2016
And when
needed
Audit the list
of Insurance
purchased and
verify the
criteria for
insurance
coverage
04/28/2016
And when needed
PROJECT
MANAGER
Do the insurances cover all aspects
of running the business smoothly?
Do the insurances specify the terms
and conditions clearly?
Are the sources reliable and
trustworthy?
6.0 Contracts,
Agreemen
ts and
Licenses
The Contracts, Agreements and Licenses are
100% conformance with the business and
service standards to avoid problems in the
business on later stages. In addition to100%
conformance with the business and service
standards, the contracts, agreements and
licenses are notarize from the lawyer, once all
the parties have agreed to sign; Contracts,
Agreements and Licenses should include 100%
of the standards mention in quality plan for
clear terms and conditions
Review
Procurement
Document,
Review
notarization
procedure,
Review terms
and
conditions for
contracts or
agreements
Review the
list of
requirements
for Licenses
required
PROCUREMEN
T MANAGER
When needed Audit the
contracts and
agreements
terms and
conditions
Audit the
Licenses
purchased
When needed PROJECT
MANAGER
Does the contract include all the
required terms and conditions as per
quality and standards?
Has the lawyer notarized the
contracts, agreements and licenses?
Do we have all the required
Licenses to operate the business
smoothly?
7.0 Location The Location of the salon is 100% conformance Review PROJECT 03/10/2016 Audit the 04/20/2016 SPONSOR Does the Location comply with the

security department for performing smooth
business operations. In addition to, 100%
conformance with the standards of public
health, safety and security department, the
location is select in public area; Location of the
salon should be Boston
Quality
Standards in
Quality plan,
Review
requirements
document,
Review
various
locations in
Boston
MANAGER
And when
needed
Location as
per the
requirements
documents and
quality
standards
mention in
QMP
And when needed
quality, business and regulatory
standards?
Does the Location meet the business
requirements?
Is the Location safe and secured for
customers?
Is the Location in public area of
Boston?
8.0 Interiors The interior of the salon fulfills the basic
esthetics of hygienic, safe, secured and healthy
ambience for quality requirements and 100%
quality standards of the project. In addition to
hygienic, safe, secured and healthy ambience,
the interiors is theme based, comfortable and
cozy for better aesthetics of the salon; The
furniture used for interiors must be of Deco
Enzo
Review
quality
standards for
interiors in
QMP, Review
Requirements
Documents,
Review Scope
management
plan,
Review the
work in
progress
PROJECT
MANAGER
05/01/2016
Once every
month till
work is
completed
Audit the
interiors as per
the quality
standards
09/20/2016
And when needed
SPONSOR Does the interior design plan
comply with quality, business and
regulatory standards?
Are the furniture used of the Deco
Enzo?
Is the ambience theme comfortable
and cozy?
Does the interior's meet all the
project requirements?
9.0 Marketing The marketing plan covers basic characteristics
of the salon like affordable prices, hair, skin and
body relaxation related services to attract the
customers. In addition to, affordable prices,
hair, skin and body relaxation related services
the marketing plan also includes special 50%
discount offers; The marketing plan must
include special discounts for new customers
Review
requirements
document,
Review
quality
standards for
marketing
MARKETING
MANAGER
07/01/2016
And when
needed
Audit the
marketing
designs by
verifying with
requirements
documents
07/20/2016 PROJECT
MANAGER
Does the marketing cover all aspects
for business?
Does the strategy include 50%
discount for new customer?
Does the marketing plan cover
implementation process as per
quality standards?
Has the plan included to designs all
the requirements of stationary,
entrance board, catalog, feedback
forms consultation forms and
outdoor marketing.
10.
0
Catalog The Catalog includes all characteristic features
like price, services, contact information and
terms and conditions to meet basic functionality
in the salon. In addition to price, services,
contact information, terms, and conditions, the
catalog also includes $100* extra for special
rates of the services from expert esthetician;
The catalog should include the list of names and
photographs of the staff members performing
various services
Review
requirement
document,
Review HR
plan,
Review
catalog design
MARKETING
MANAGER
07/01/2016
And when
needed
Verify the
catalog design
with quality
requirements
document
07/20/2016 PROJECT
MANAGER
Does the catalog look attractive?
Does the catalog include all the
services and prices?
Does the catalog include the names
and pictures of the experts along
with special rate of additional $100*
11.
0
Make-up
Cosmetics
Cosmetics used for the services are of XYZ
company to maintain the perceived quality of
Review
Quality
QA MANAGER 06/01/2016 Audit the
makeup
07/29/2016 PROJECT
MANAGER
Are ABC company's makeup
cosmetic used?

our brand name. In addition to XYZ company,
the cosmetics are purchase from other branded
companies; The cosmetics used for services
must be of MAC, Bobby Brown and L'Oreal.
Standards for
cosmetics in
QMP, Review
requirements
document,
Review
cosmetics
ingredients
And when
needed
cosmetics
during training
and demo
Does the makeup cosmetic kit
include cosmetics from MAC,
Bobby Brown and L'Oreal?
Are the makeup cosmetics safe to
use on the clients?
Do the makeup cosmetics comply
with the regulatory, business and
client's standards?
12.
0
Products Products used for the services are 100%
compliance with Public health, safety and
security standards for maintaining high quality
in the salon. In addition to high quality, the
products are purchase from branded companies;
The products used for services must be of Paul
Mitchell
Review
Quality
standards for
products in
QMP, Review
requirements
document,
Review
products
ingredients
QA MANAGER 06/01/2016
And when
needed
Audit products
used during
training and
demo
07/29/2016 PROJECT
MANAGER
The products used are from Paul
Mitchell?
Does the product comply with
regulatory, business and clients
standards?
Are the products safe to use on the
clients?
13.
0
Equipmen
ts
Equipments used for the services are 100%
Substances Hazardous to Health (COSHH) for
customer safety. In addition to 100%
Substances Hazardous to Health (COSHH), the
equipments should be functioning without
defect; Check the electrical and mechanical
components that include bolts, screws, nuts and
other mechanisms. Equipments must have
return policy for defect or faulty equipments
Review
Quality
standards for
Equipments,
Review
requirements
documents,
Review return
policy and
functionality
And when
needed
Audit the
equipments
functionality
during training
demo
07/29/2016 PROJECT
MANAGER
Are the equipments in working and
proper standardized order?
Were the equipments mechanical
and electrical components checked
before purchasing?
Do the equipments comply with
regulatory, business and clients
standards?
Do the equipments have good return
policy?
Are the equipments safe and easy to
use?
14.
0
Staff The staff members are train to behave 100%
compliance to the code of ethics for appropriate
business operational environment. In addition to
100% compliance with the code of ethics, the
staff members are observe while working to
comply with 100% customer's quality
standards; Minimum 20 Customers feedback
form should be filled for the services performed
by the staff members during training period
Review
Quality
management
plan for
standards,
training
requirements,
review
requirements
document,
Review staff
PROJECT
MANAGER
12/13/2016
And when
needed
Audit
customer
feedback form
from training
demo,
Audit staff
background
before
recruiting
12/20/2016 SPONSOR Is the staff behavior in compliance
to code of ethics?
Is the staff background check clear?
Does the client have positive
customer feedback?
Is the staff performing above
average for the training?
Are the customer satisfied by the
staff performance and services?
Is there any additional customer's
feedback for the staff?

resumes
before
interviewing,
Perform
quality
assessment
for feedback
forms.
15.
0
Services The services performed in the salon comply
100% with the cosmetology MA state policies
and standards to meet quality requirements in
the salon. In addition to 100% compliance with
cosmetology MA state policies and standards,
the services are perform in 100% compliance
with public health, safety and security standards
to avoid legal matters in future, All services
should be performed by professionals and 100%
Licensed esthetician
Review
quality
standards in
QMP, Review
HR plan,
Review the
list of services
salon will be
providing
And when
needed
Audit services
during training
demo
12/21/2016 PROJECT
MANAGER
Is the list of all services completed?
Do the services performed comply
with the business, regulatory and
client's standards?
Are the services safe to perform on
the client?
16.
0
Staff
Training
The staff training should comply 100% with
quality standards of health, safety and security
for fulfillment of quality training requirement.
In addition, to100% complies with quality
standards of health, safety and security the
training should include undertaking terms and
conditions from the customers for demo
services; Staff Training should include demos
and hands on experience for the staff to train
them on of how to use equipments, make up
cosmetics and products.
Review quality
training
materials and
requirements,
Review quality
standards in
QMP
TRAINER 12/12/2016
And when
needed
Audit training
demo process
12/21/2016 SPONSOR Does the training material comply
with quality standards of business,
clients and regulatory?
Does the training include demo of
services, products, cosmetics and
equipments?
Are the staff members having hands
on experience for performing the
services?
Are the clients comfortable with the
trainee's services?
Are the undertaking taken from the
client before performing the
services?
Are the clients feeling secured, safe,
comfortable and cozy?
Is the hygiene maintained while
performing the services?

Reekita Quality Management Plan- Final project for OPEN A SALON

Reekita Quality Management Plan- Final project for OPEN A SALON

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