1. Chapter Twelve Managing Human Resources Copyright © 2006 by The McGraw-Hill Companies, Inc. All rights reserved. McGraw-Hill/Irwin

8. The Selection Process Copyright © 2006 by The McGraw-Hill Companies, Inc. All rights reserved JOB Application Interview Testing Reference Checking

9. Interviewing Tips

10. Top 10 Interview Questions

11. Myers-Briggs Type Indicator Categories Source: Christopher Caggiano, “Psycho Path,” Inc., July 1998, p. 81. Reprinted with permission of Inc. Magazine, Goldhirsh Group, Inc. Reproduced by permission of the publisher via Copyright Clearance Center, Inc.

21. Hourly Wages: U.S. vs. India Matthew Grimm (2004) “Profits vs. Jobs”. American Demographics , June 1, www.demographics.com.microsites.magazineartcle.asp? …accessed August 2, 2004. $6.00-15.00 Financial Researcher/Analyst $33.00-35.00 $6.00-15.00 Accountant $23.35 $6.00-8.00 Legal Assistant/Paralegal $17.86 $1.50-2.00 Payroll Clerk $15.17 $1.50-2.00 Medical (Health Record) Technologists/Transcriptionists $13.17 Under $1.00 Telephone Operator $12.57 India Occupation U.S.

23. Increasing Employee Satisfaction Source: “Hewitt Study Shows Work/Life Benefits Continue to Grow Despite Slowing Economy,” Hewitt Associates LLC press release, April 23, 2001. 78 Personal/professional growth 66 Casual dress 57 On-site personal services 39 Group/discounted purchases 41 Financial security programs 32 Adoption benefits 73 Flexible schedules 49 Elder care programs 91 Child care assistance % Offering Benefits:

28. Outside Resolution Pendamai Pihak ketiga yang dipercayai dimana menyediakan sambungan komunikasi informal antara negosiator dan lawannya.

29. Outside Resolution Mediator Pihak ketiga yang bersifat netral dan memfasilitasi penyelesaian perundingan dengan menggunakan penalaran, persuasi dan saran-saran sebagai alternatif. Arbitrator Pihak ketiga yang memiliki kewenangan untuk memaksakan kesepakatan.

31. Characteristics of Diversity Source: Marilyn Loden and Judy B. Rosener, Workforce America! Managing Employee Diversity as a Vital Resource, 1991, p. 20. Used with permission. Copyright © 1991 Richard D. Irwin, a Times Mirror Higher Education Group, Inc., company.