1. DIRECT TIR assistance
Procedures and information

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Assistance Direct Tir
Assistance without compromise
A fast and reliable service
Easy and secure to use
Results that exceed your expectations

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Assistance Direct Tir
Assistance available 24/7
Throughout the whole of Europe
Multibrand service
No fixed costs or subscription costs
Multi products (lorries, trailors, tyres, fines)
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Consistent with the quote provided
Price transparency
Bespoke solutions
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OUR STRENGTHS

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Assistance Direct Tir
+ 33 9 75 18 28 77
By the person/people
registered by the company at
the time of subscription
By the drivers of pre-
registered vehicle
registrations
Telephone
Direct Tir Assistance
Available on Apple and
Android
Prior registration of all
vehicles is obligatory
Mobile application
assistance@direct-tir.com
From an email address
registered at the time of
subscription
Contact verification carried
out systematically
Email
HOW TO REQUEST OUR SERVICES

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Assistance Direct Tir
CLIENT
Your client number
Name of the person requiring assistance
LORRY
Lorry registration number, brand and model
Name and contact telephone number of the driver
LOCALIZATION
The most precise localization possible
GPS coordinates if possible
PROBLEM
Nature of the problem: break down, accident, puncture, etc.
Reference number of the parts needing replacement if possible
INFORMATION TO BE PROVIDED IN THE EVENT OF AN
INTERVENTION

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Assistance Direct Tir
CALL OR COMMUNICATION OF DETAILS RELATING TO THE ASSISTANCE
VERIFICATION OF DATA AUTHENTICITY
CONTACT WITH THE DRIVER FOR INFORMATION IF REQUIRED
SEARCH FOR A SOLUTION (THE NEAREST MECHANIC OR TOWING VEHICLE)
COMMUNICATION OF TIMING AND QUOTE FOR THE INTERVENTION
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SOLUTION ACCEPTANCE (REPAIR, CRANE INTERVENTION, ETC.)
WORK CARRIED OUT
CALL TO CONFIRM INTERVENTION COMPLETION AND QUALITY CONTROL
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ASSISTANCE IN 8 STEPS

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Assistance Direct Tir
EXIT THE MOTORWAY
For safety and monopoly reasons, motorway
interventions are particularly expensive: try to exit the
motorway if safety is not at risk.
EXPLAIN THE EXACT NATURE OF THE BREAK DOWN
A thorough understanding of the break down enables us
to enlist the most appropriate mechanic to deal with your
problem.
OUR ADVICE FOR OPTIMUM ASSISTANCE MANAGEMENT

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Assistance Direct Tir
CHOOSE REPAIR TIMES
Interventions carried out during garage opening hours are
always less costly than those carried out outside of opening
hours.
PROVIDE AS MUCH DETAIL AS POSSIBLE
The response from our operators and intervenors is even
quicker if precise details are provided regarding localization
and the nature of the problem.
OUR ADVICE FOR OPTIMUM ASSISTANCE MANAGEMENT

9. direct-tir.com
24/7 contact
number
+33 9 75 18 28 77