Enghouse Interactive is the global provider of Interaction Management solutions. The strategy is to build a large diverse enterprise software company through strategic acquisitions that augment the organic growth. In Reitek, we create value for enterprises and organizations in the Contact Management area: - Multichannel Contact Centre software to manage Lead Generation and Customer Journey. - Solutions to improve Sales and Customer Care Quality, Monitoring and Efficiency.

1. Enghouse Interactive Italy
Corporate Presentation

2. The Difference
Portfolio and Deploy
• Multi-channel Contact Center and Self-service
• Attendant Operator Consoles
• Workforce Optimization
• Premise-based or Private
• Public or Community Cloud
• Hybrid Environments
Experience and Expertise
• Over 20 Years in Business.
• Delivering communications solutions throughout
43 countries and growing.
• Over 10,000 Customers.
• Over 1,000,000 End Users.
• Over 1,000,000,000 Interactions supported.
Enghouse Interactive is the global provider of
Interaction Management solutions.
Our strategy is to build a large diverse
enterprise software company through strategic
acquisitions that augment our organic growth.

3. Founded 1984
1,300+
Employees
Annual Revenue
$ 250+ Million
No Debt
Market Cap
C$ 1.3 Billion
TSX: ESL
900 Partners 10,000 Customers
12 Languages
Across 43
Countries
We Empower Communications..

4. ..Above Every Market..

5. ..Regardless of Size

6. Markets and Customers in Italy
Utilities Telco & Media Finance
Outsourcing Public Administration Trade & Services

7. The Italian Profile
Solid Company Heritage
• Reitek acquired in 2015
• ITSonix acquired in 2014
• Headquartered in Milano.
• Employees: 93*
• Revenues: € 11.2* M
• Customers: +120*
* (aggregate, Dec. 31, 2014)
Partnerships
We create value for enterprises and organizations in the Contact
Management area:
• Multichannel software products to manage Lead Generation and
Customer Journey.
• Improve Sales and Customer Care monitoring and efficiency.

8. Portfolio
Interoperability is Key to Offering a Rich Portfolio for Great Contact Center Communications.
MANAGER
AGENT
CUSTOMER
Voice/Screen Recording,
Agent Evaluation/Coaching
with QMS
Complete Contact Center
Management with
ContaCT Highway 7
BI Multichannel Dashboard
with easyView
Self-Service IVR with
CTManager
Ensuring Quality
with Speech Analytics

9. Thank You