Communication

1. 29 November 2022 1

2. INTERPERSONAL
RELATIONS

3. Need for
Interpersonal Skills

4. Today’s work
needs
good networking skills.

5. Families
stay as nuclear.
Help is scarce.

6. Friends and Colleagues
change faster.

7. Hierarchy is flattened
so the number of your
co-workers increase.

8. Your team
interacts
with other teams.

9. Your Boss,
may be younger,
more ambitious
and
likes to move fast.

10. No matter
how hard you work
or, how creative and
brilliant you are
if you can’t get along
with the people
who work around you,
your professional life,
and as a consequence,
your personal life
will suffer.

11. Interpersonal Skills
A set of behaviours
which allow you
to communicate effectively and
unambiguously
in a face-to-face setting
to assist progress towards
achieving an objective

12. Skills essential
for effective teamwork are:
communicating and relating effectively,
empathy and respect
for the feelings and views of others,
accurate self-evaluation of
performance and relationships, and
conflict management
using active listening skills and empathy.

13. WHAT IS INTERPERSONAL SKILL
• Effectively translating and
conveying information.
• Being able to accurately interpret
other people's emotions.
• Being sensitive to other people's feelings.
• Calmly arriving at resolutions to conflict.
• Avoiding gossip.
• Being polite

14. It takes a combination of
Self-awareness,
Self confidence,
Positive personal impact,
Effective performance,
Communication skills and
Interpersonal competence
to succeed in your career and life.
Success elements in
Relationships

15. Positive Personal Impact
Do you know how other peoples see you?
When you leave a meeting or end a conversation, what
impression do you leave behind? What picture do other
people have of you? How do you think they perceive you?
We impact on others through our opinions, the amount we
contribute, the sound of our voice, the effect of our silence,
the expressions we use.
Personal impact is ~ Improving your posture, knowing
how to shake hands properly, having good manners,
looking friendly and confident.

16. Effective Performance
What ever you do,
do it to the best of
your ability.

17. Six interpersonal skills
Applicable to almost all situations:
Analyzing the situation
Establishing a realistic objective
Selecting appropriate ways of behaving
Controlling your behaviour
Shaping other people's behaviour
Monitoring our own and others' behaviour

18. Assertiveness vs. Aggressiveness
Assertiveness ~ means taking the initiative
to deal with a problem in a
constructive, self-protective manner.
~ Assertiveness attacks the problem, not the person.
Aggressiveness ~ attacks the other person
rather than the problem.
It represents a destructive desire
to dominate another person or
to force a position or viewpoint on another person;
it starts fights that end in quarrels.

19. Assertive and Aggressive
Communication
Assertive communication
takes the listener’s feelings and rights
into account;
aggressive communication does not.
To assert yourself is to let your
communication partner know
that his or her behavior
is infringing on your rights.

20. Interpersonal Communication skills
I - statements help you express the way you feel and what
you want with great clarity.
“You" – statements can make others feel
angry and defensive immediately.
A respectful tone of voice conveys
that you are taking others seriously and that
you also expect to be taken seriously.
Further, people with good communication skills
are assertive without being aggressive or
manipulative.

21. Interpersonal Communication skills
Eye contact is vital for good communication.
Appropriate body language encourages
conversation.
Clear, organized ideas, specifically stated
help you accurately and honestly describe your
feelings and contribute to conversations and to
decisions that need to be made.

22. Interpersonal Conflict
Conflict occurs when two people, or
two groups of people,
cannot agree on any point, and
differ seriously.
Generally conflict begins with
mild differences, disagreements,
arguments, disputes, and fights.

23. Conflict and Your Role
Professional preparation of you and others
may reflect diverse
philosophical and theoretical orientations.
As you have to work together, as a team,
to successfully undertake
collaborative activities,
you will need to be
aware and sensitive to these differences.

24. Conflict Resolution
Conflict resolution
involves identifying
areas of agreement and
areas of compromise
so that a solution
to the disagreement or conflict occurs.

25. You can’t expect all others to see the things
the way you see them.
What is needed is
proper analysis and constructive criticism.
Constructive criticism requires
good listening skills and
Skills of constructively criticizing.

26. Skills of Constructive Criticism
- Mention the good points, to begin with.
- Show interest and
your willingness to involve
- Explain the problem and more importantly,
do you have a solution for it.
- give encouraging suggestions
for improvement
- Remember, you are criticizing
the particular point and not the individual.
- Do not bring out the past failures
or problems and speak
in the light of past experience.

27. Tips for resolving conflicts ~ 1
• Ensure that you remain calm and undisturbed at all times.
• Adopt a non-provoking tone of voice ~
quietly, slowly, and calmly.
• Listen carefully without interrupting.
• Respect the other person
when voicing your own opinion or point of view.
• Make sure that you let the other person know
that you understand them fully by asking questions
pertaining to his or her own understanding
and repeating what the person is saying.
• Use pleasant humour if possible.

28. Tips for resolving conflicts ~ 2
• Try placing yourself in the other person's shoes.
• Try not to be judgmental. Do not do anything
to embarrass the other person.
Do not accuse the other person of anything.
• Make sure that your posture, body language, and
tone of voice is non-threatening.
• Do not take anything the other person says personally
when he or she is angry, probably do not mean it.
• Let the other person know that you do not want to fight, &
you want to resolve the situation in a friendly manner.
• Make sure that you do apologize for anything you may have said
or done to offend them.

29. Prerequisites: Self Awareness and
Ability to Understand Others
Frame of Reference:
Your past experiences,
acquired attitudes and beliefs,
personal qualities,
past and present feelings, and
expectations for / from others
affect what and how
you observe and perceive, and
ultimately how you respond and act.

30. Ultimate Happiness
• Research shows that
effective communication
on the interpersonal level
enhances the quality of your life.
• Strong personal relationships,
created through interpersonal communication
has a direct link to
invaluable physiological health.

31. The purpose of this presentation
is to motivate you to
Become aware of your communication style
Improve your Interpersonal competence
Reduce conflict in the workplace
All these things, acting together,
will improve productivity
and thus increase profitability!
Surely, any objective includes productivity and profitability !

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IMPROVING
INTERPERSONAL
RELATIONS

33. Why IMPROVE
Interpersonal Skills ?
GOOD INTERPERSONAL SKILLS
WILL ALLOW YOU
TO NETWORK
EFFORTLESSLY AND EFFECTIVELY.

34. How to
IMPROVE
Interpersonal Skills ?

35. Self Promotion.
Promote yourself effectively.
Understand your strengths
and learn
how to express them.
[ Smile and Ask ]

36. Communicate effectively
Good communications
are invaluable
in any situation.
Be articulate, concise,
enthusiastic,
honest, and open.

37. Don't forget
the other side of communicating:
LISTENING.
This is as important
as speaking.
Many people rather than listening,
they spend their time thinking
of the next thing they are going to say,
thus taking virtually nothing in at all.

38. Think Creatively
Solve problems
and
maximize opportunities
with innovative ideas.

39. Follow through
Follow through
on your commitments,
both to yourself
and others.

40. Record keeping
Take full and
accurate notes.

41. Organize yourself
your thoughts,
your notes,
your files,
your time,
yourself.

42. Teamwork
Work hard for others
and the rewards
will come back to you
ten times over.

43. WHY NETWORK?
Everyone in your life
is part of your network.
They can all help you and
you can help them.
You should learn
what you can
about each individual.

44. GOOD NETWORKING
• Be Open. – Be open to new ideas,
opportunities and people.
• Be prepared. – Learn the skills you require
to network effectively.
• Give just to give. – Don't give
with the sole purpose of getting something back.
• Ask for yourself. – If you need help, ask!
• Treat everyone as equals.

45. BE TACTFUL
T = Think before you speak
A = Apologize quickly when you blunder
C = Converse, don’t compete
T = Time your comments
F = Focus on behavior – not personality
U = Uncover hidden feelings
L = Listen to feedback

46. 29 November 2022 46
Task:
Think of someone you would like to improve interpersonal
communication with-in your work environment. It should be
someone you interact with on a regular basis.
• 1. What kind of work relationship
do you have with this person:
cooperation,
interdependence,
independence?
• 2. Did/do you have the option of working
with him/her?

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• 3. Has there been any conflict with this
person?
• 4. What’s the history behind this
relationship?
• 5. Do you feel any form of affection for
him/her?
• 6. Who has the power in this relationship?

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• 7. What are the positive traits you see
in this person?
• 8. What are the negative traits you see
in this person?
• 9. Will you have to interact with
each other for a long time?
• 10. How much impact could he/she
have in your present or future career?

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12 Tips to improve
your interpersonal skills
1. Set the ground for communication
and align your horizon.
2. Work on your attitude.
3. Have reasonable expectations.
4. Make the right choices of timing.
5. While interacting, use your
resources. Apply a variety of
techniques to communication.
6. Consider the nonverbal aspect of
communication.

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7. Be the best listener you can be.
Be an active and responsive listener.
8. Avoid “fire starters” such as: hot words,
overdramatization, blaming, guilt
induction, person and past-centered
comments.
9. Choose to behave assertively. Avoid
aggressive and passive-aggressive
behavior.
10. Stay focused and monitor. Take your
emotional temperature.
11. Reflect upon the interaction and get ready
to keep developing the relationship.
12. Be ready to change and keep exploring
continuously.

52. 29 November 2022 52
Links to
Prof. V. Viswanadham
• Link to Presentation slides
• Link to Audio Files
• Link to Blog

53. 29 November 2022 53
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