1. Flexible Work Practices as a
Competitive Advantage
@ Cisco
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3. Changing the way
we work, live, play 50% collaborate with
and learn colleagues in a different
Workforce
time zone
Changes
52% work in a different
location than their manager
Cisco technology Telepresence this journey…
Mobility
started
Cisco Unified
Technology
Communications
70,000 Global
Energy demands Security Employees
CO2 emissions
Real Estate Environmental
21.5Mft2 Global
Footprint
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5. PCs & Macs Android & iOS Tablets Smart Phones
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6. 1.3 Billion = Estimated world’s mobile worker
population by 2015* *IDS estimate
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7. The urban or
Virtual regional Hub
Corporate
Colleagues Leveraging
Virtual technology to give
Freelancers virtual workers a
Extension of feeling of being in a
freedom to shared
corporate environment
Independent virtual employees – work
workers using anywhere,
nascent e-mail Leveraging non-
anytime… company owned
networks
shared workspaces
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9. 41% of our employees work outside the U.S.
38% work in a different location than their manager
47% collaborate with people in different time zones
89% telecommute at least once a week
classified mobile workers, though 43% work
32% that way
6% work in a fully remote manner
Source: Cisco Work Profile Survey, 2010
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11. Leveraging Cisco innovation that enables
employees to focus on the work they do…not
where they do the work…
Enabling flexibility in where employees work
Enabling flexibility in how employees work
Competitive advantage for Cisco
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12. FWP as a
Competitive
Flexibility for Advantage
Employee
Well-Being Leverage FWP
Common best practices as a
means of attracting
Experience Leverage workplace and retaining top
flexibility and talent, continuing
collaboration tools to to drive productivity
Consistent manager identify different ways and showcase
practices and of working that Cisco industry best
employee access to improve employee practice.
FWP well being (i.e. work
life balance)
Collaboration with Partners (Community of Practice)
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13. 3. Remote/Distant 4. Neighborhood 5. Workstation
1. Highly Mobile 2. Campus Mobile Collaborator Collaborator Anchored
Highly mobile; Travels Internally mobile; Non-mobile employee Neighborhood-based Desk-bound, non-
extensively to Interacts cross- who works frequently employee who is mobile employee who
customer and partner functionally in face-to- with remote mobile within the performs highly
locations; frequently face scheduled colleagues, and group area; interacts focused individual
interacts with meetings; Often in frequently works from with, coordinates and work; some team
customers leadership roles home manages teams interaction
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14. Part Time Employee works less than full-time hours
Telecommute Work performed outside of a Cisco office
Off / On Employees pauses work at Cisco for a 1-2-year period
Ramp
Flex Time Variation in when work is completed
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15. • Global Consistency
• Expectations for Participation
Policies
• Manager Capability
Practices Technology • Cisco Virtual Office
• Team Effectiveness (Routing, Mobility,
• Performance Mgmt Security, Collaboration)
• WebEx Meeting Center
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16. Corporate Practices Workforce Impact
• Consistent, global options and • Mobile Workers grew from
policies aligned to Cisco’s 16,690 to 22,422 (34%
strategy and culture, increase)
• Implemented broadly but • Remote Workers grew from
customized to reflect country- 881 to 1,060 (20% increase)
specific laws and entitlement
requirements • Part time workers from 133
to 248 (86% increase)
• Support resources & best
practice sharing
• Increased technology-
• Manager and employee training enabled flexibility for all
employees
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17. Mobile, Social, Visual, Virtual
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18. Customer Collaboration Employee Collaboration
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19. Cisco Provides: Employee Provides:
• Laptop – PC or Mac, carry bag, • BYOD Mobile Phone (Cisco pays bill) –
lock, docking station iPhone, Blackberry, Android
• Cisco Virtual Office (CVO): • BYOD Tablet – iPad, Blackberry, Android
• Router for home extends • BYOA Mobile Internet for Tablet
corporate wi-fi to home • Home Internet Connection
• IP Video Phone • Home office and utilities
• Personal TelePresence end-point
(EX60 or EX90)
• Precision HD USB Camera
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22. Incremental productivity gained by aligning with
employee work preferences
Average 79 hours/employee each year in commute
avoidance, 5.5 million hours/year across Cisco
Incremental productivity from using collaboration
technology to avoid travel time while at work (i.e. between
buildings
4.5 million hours/year, 65 hours/year per employee
Real estate reduction over 2.5 years
$22,000/year per employee
Percent of saved commute time our employees use
for work
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23. 70%
Important to 80% Very
continue Important to
working at Employee
Cisco Satisfaction
50% 49% No
Productivity
2000 management or
increases Teleworkers technology barriers
working from Surveyed ** to telecommuting
home
97% would 49% saves
recommend on commute
teleworking to time
their peers
s/week
* January, 2012 Survey * Q1FY12 Survey
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24. 4.6 Traditional Mobile Remote
4.4
4.2
4.0
3.8
3.6
3.4
3.2
3.0
Engagement Likely to Stay at Likely to Self-Reported
Cisco Recommend Cisco Productivity
Source: Pulse Survey, 2010, WPR Work Profile Survey, 2010
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25. • Cisco Mobile and Remote employees have voluntary turnover rates
29% to 34% less than those in Traditional arrangements
As a result of flexible work practices, Cisco saves an estimated 560
voluntarily terminations each year
$75M+
cost
savings
Source: Cisco voluntary attrition data – Global Results
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26. Thank you.
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