The document discusses how intranets should be designed with an understanding of social complexity rather than just complications. It notes that human systems are complex with dynamic power structures, interconnected people and technology. This implies that intranets need distributed decision making through diverse networks, learning from narrative fragments, and direct access to real data. Examples of how intranets can embrace complexity include online communities, blogs, enterprise social networks, tagging, and gamification. The document recommends several references that provide more information on managing complexity and the relationship between intranets and complexity.